The Fairmont Dubai

JOB DESCRIPTION
FINE DINING SERVER

REPORTS TO

Restaurant Management

JOB SUMMARY

The position of Server is dedicated to exceeding expectations of both

internal and external guests to ensure the highest level of service is
consistently provided. Teamwork is the key to success in providing a warm
and personal experience. The Servers role will be to provide excellent
guest service with the support of the Assistant Server and the Food Server.
The Server will ensure the proper set up of the station and work areas
assigned and the smooth serving of food and beverage to all of his/her
guests. At the end of the night the Server will prepare the set up for the
next meal period/next day. The Server will also offer support to all other
colleagues in the restaurant, a team of professionals with a passion for
food and beverage.

RESPONSIBILITIES

 To report for duty punctually, in full uniform according to

appearance and grooming standards

 To promote and maintain a positive working relationship at all times

with all the Colleagues of The Fairmont Dubai

 To demonstrate a complete understanding of all policies, procedures

and standards stated in The Fairmont Dubai Employee Handbook

 To follow all departmental policies, procedures and set service

standards as outlined in the Colleague Resource Guide.

 To consistently offer professional, friendly and warm hospitality to all

guests.

 To foster and practice teamwork and cooperation with all other

positions existing in the outlet.

 To attend all required training sessions and be aware of any changes

to menus, hotel and departmental policies and procedures, service
standards as well as business trends and requirements.

JD – Fine Dining Server, Food & Beverage 1

The Fairmont Dubai

 To take ownership and uphold the values stated in the Twelve

Service Plus Commitments.

 To act according to the general Food and Beverage Basics.

 To use empowerment to turn challenges into opportunities.

 To demonstrate a complete knowledge and understanding of the

sequence of service, food and beverage service standards, and all
other service standards as outlined in the Job Task List and the
Colleague Resource Guide.

 To have full and complete knowledge of the food menu, dessert

menu, coffee and tea menu as well as all other beverage menus and
the wine list. To know about menu items, ingredients, preparation
methods and garnishes for all dishes. To be able to guide the guest
through the menu and make any suggestions or recommendations
in the guests’ interest. To be able to answer any guest question
about food items, beverages and wines in an informative and helpful
way.

 To be aware of all cashiering procedures and the handling of all

payment methods.

 To understand and follow all Micros procedures and policies as

stated in the Colleague Resource Guide.

 To lead and guide the Assistant Server ensuring efficient and

effective teamwork

 To communicate all service requirements to the respective team

members in an efficient and effective way

 To ensure that all work areas and stations are kept clean and tidy at
all times

 To perform all opening, side and closing duties as well as all daily
and weekly duties to the set standards as outlined in the Job Task
Checklist and in the Colleague Resource Guide.

 To attend pre-shift, weekly and monthly meetings to be well-

informed about all events, promotions and other news concerning
The Fairmont Dubai.

JD – Fine Dining Server, Food & Beverage 2

The Fairmont Dubai

 To understand how to operate all the equipment used in the outlet

and to protect all assets in the outlet and in the hotel

 To assist all guests (internal and external) with any enquiries or

requests in a pleasant, helpful manner

 To actively participate in and follow all health and safety policies and
procedures set out for Spectrum on One and the hotel

 Carrying out any miscellaneous duties and responsibilities as

requested by your Manager pertaining to total quality service
delivered in The Fairmont Dubai.

QUALIFICATIONS/EDUCATION

 Previous work experience within an upscale high volume

establishment

 Basic knowledge of fine dining and good knowledge of

wines/beverages

 Excellent interpersonal skills and a team player attitude

 Willingness to learn new concepts and ideas

 Colleague certification required

JD – Fine Dining Server, Food & Beverage 3