Kelsey Koch

2627 Snowmass Dr. Harrisonburg, VA

Email: kochkn@dukes.jmu.edu, Phone: 920.606.3035
Education

- James Madison University, VA B.S. Hospitality Management Graduate May 2015

Experience
Senior Capstone at James Madison UniversitySeptember 2014-January 2015

- Planned, budgeted, and executed a 4 course meal themed event for 100 Guests while managing 40
student staff members

- Challenged to produce a high quality product while working within a budget to produce a Hawaiian
Luau with food, decor, and entertainment

- Demonstrated organizational skills, attention to detail, multitasking skills, strong verbal skills, and
ability to make quick decisions.
Army Navy Country Club; Arlington, VA; Banquet SupervisorMay 2014- August 2014

- Supervised proper set up, execution, and take down of banquets in a safe and efficient manner
- Supervised and executed events of 10-1500 guests successfully, such as buffets, private dining,
themed member events, and weddings

- Assisted Banquet Department to reach Clubs goal of becoming 1 of 4 Platinum Level Clubs in
Virginia and top 100 in the Nation

- Created training manual for future servers and banquet captains and managed groups of 5-30
employees on a daily basis

- Participated in the clubs most profitable months to date and exceeded budgeted profits every month
during time of employment
The Walt Disney World Resort; Orlando, FL; Merchandise HostessMay 2013-January 2014

- Alumni of Disney College Program Internship

- Worked at 3 major retail locations at Downtown Disney: TrenD, Pin Traders, and Team Mickey
- Provided world class service to hundreds of Guests on a daily basis while following the Four Keys of
Safety, Courtesy, Show, and Efficiency

- Successfully balanced Guest interactions, maintaining Show quality, assisting Cast Members, and
providing extensive knowledge about The Walt Disney World Company

- Engaged with Guests to provide a magical and memorable visit

- Successfully completed Creativity and Innovation: Gaining the Edge, Advanced Studies in Hospitality
Management, and Organizational Leadership
ARAMARK Dining Services; JMU Campus; Dining Server January 2013- May 2013

- Learned how University dining facilities serves thousands of students daily

- Certified to prep and serve food/drinks safely through TIPS and ServSafe procedures
- Provided great Guest service in a fast paced facility serving thousands of students daily
Seaworld Corp. -Busch Gardens; Williamsburg, VA; Lead Ride SupervisorMay 2012-October 2012

- Provided world class service to thousands of Guests daily

- Scheduled daily rotations and worked closely with leadership team to ensure accuracy
- Responsible for directing large groups, safely and efficiently operating the ride for maximum capacity,
and maintaining cleanliness of ride and surrounding area