The story of a successful

entrepreneur

Paul Constantinou

PROFILE
Constantinou, learnt the

fundamentals of business in his

parents' fishandchip shops as a
child,in Melbourne in the 1960s.
Started career with a stint in catering
and hotel management.
Founded Quest Serviced
Apartments in Fitzroy, Melbourne in
1988.
He has created a chain of more than
100 franchised serviced apartment
properties in Australia, New Zealand
and Fiji in 19 years.
At present serving as the Chairman
of Quest Serviced Apartments.
Winner of the 2009 Ernst & Young
Entrepreneur of the year Award
(Services)

How the Quest was Won..!!

Soon after commencing his hospitality career, Paul Constantinou
recognised that the accommodation industry was failing to meet
the needs of the extended-stay business travellers.
He identified that the extended-stay business traveller preferred
a stylish, spacious and well-appointed serviced apartment that
gave the guest a true home away from home experience.
It didnt take Paul long to realise his vision and in 1988 he
opened the first Quest Serviced Apartment Business Quest
Royal Gardens.
It has grown and evolved to become the largest serviced
apartment provider in Australasia with more than 130 properties
in Australia, New Zealand and Fiji and continue to grow

Characteristics and attributes

Vision

Determination
Opportunity
sensing

Courage to
innovate
Pioneering
spirit

His pioneering spirit and determination to capitalise

on this unique concept has helped Quest Serviced
Apartments (Quest) become Australasias largest
network of serviced apartments.
An opportunity, to provide business travellers with
more space and offer services that make working away
from home more convenient and comfortable, was
something never thought of before.
It takes immense courage and long-term vision to
pursue an idea as novel and unique as serviced

Business Model
The business idea is to provide serviced apartments, to
meet the needs of business and leisure travellers.
The properties are owned and operated by franchisees
who deliver the Quest experience to the guests, day
in, day out.
They pride themselves on offering a personalised
service, and ensure a comfortable stay for the travellers.
Apartments are built by Quest or a developer to
exacting specifications, sold to individual investors then
leased back to Quest for 25 years. This business model
provides investors with a guaranteed tenant and the
security of an expected income each year.