Service Quality Indicators: Auditing systems in commercial buildings in India

Jigar Chavda
End User Survey
Personal Information
Full name
Age
Sex
Male
Female
Woking days and hours
What group do you belong to?

Work Experience

No of days
Consumer

No of hours a
day
Facilities
Manager

less than 5 yrs

Builder

Client

5-15yrs

16-25yrs

more than
25yrs

Visitor

Questionnaire
Access and Location
No.
1

2
3
4

Question
what is your opinion of the external
building access location?
What do you think about the modes
of transport that connect the
building with the city?
what is the relaibility of these modes
of transport?
What is your opinion on the location
of the excalators/ lifts in the
building?

What is your opinion on the location

of your office in the building?

What is your opinion on the signage

in the building?

What is your opinion on the

avalibility of parking in the building?

What is your opinion on the access to

the building for the differently abled?

What is your opinion on the

surrounding area?

Excellent (5)

Very Bad (1)

Utilities
10

What is your opinion on the quality

of the drinking water in the office?

11

What is your opinion the location of

the water purifiers?

12

What is your opinion on the location

of toilets in the building?

13
14
15
16
17
18

What is your opinion on the

cleanliness of these toilets?
What is your opinion on the staff that
cleans these facilities?
What is your opinion on the air
conditioning in the office?
What is your opinion on the
cleanliness of the comman areas?
How is are the comman areas
managed?
Rate the safety measures taken in
the building?