Where is the planning of changes kept up to date?

A.
B.
C.
D.

The
SIP
The
The

CMDB (Configuration Management Database)

(Service Improvement Program)
CAB (Change Advisory Board)
FSC (Forward Schedule of Changes)

Answer: D

QUESTION NO: 59
What is a baseline in the IT infrastructure?
A. The most important infrastructure (such as a network) to which all kinds of
workstations and services can be linked
B. A standard configuration (such as a standard workstation)
C. A document that states how the infrastructure must be dealt with in an organi
zation
(vision)
D. A minimum value for TestKing.com service (must at least satisfy)
Answer: B

QUESTION NO: 60
A process is a logically coherent series of activities for a pre-defined goal. W
hat is the
process owner responsible for?
A.
B.
C.
D.

Implementing the process

Setting up the process
The result of the process
Describing the process

Answer: C

QUESTION NO: 61
How can an organization determine the effectiveness of the Server Level Manageme
nt
process?

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A.
B.
C.
D.

By
By
By
By

reporting on all incidents

measuring customer satisfaction
checking contracts with suppliers
defining server levels