Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet
the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers,
and freight forwarders.

Use proven techniques to improve your operational

practices, solve problems, and optimize benefits

Combine modern business practices with

operations to meet international standards

Identify areas for improvement in your operations

and facilitation processes

Apply performance measurement techniques to

support key operational project needs

Airport managers and supervisors in the fields of

operation services, maintenance, engineering,
security and safety

Airport Duty Managers

Station Managers
Airport Commercial and Financial Managers, and
other related aviation professionals looking to better
understand operations

An IATA Certificate of Attendance is awarded upon

successful completion of the course.
This course can also be applied toward an IATA
Diploma:

Advanced Airport Operations

Ground Operations

Overview
Elements of Airport Master Planning
Managing the Environment
The future of airports
Operations
Airport as an Operational System
Airport Emergencies
Airport Security
Safety Management System for airport
Extreme Weather Operations
Airport Collaborative Decision Making Overview,
A-CDM

Management
Airside Concessions
Customer Service
Relations with Airlines
Training Requirements
Passenger Facilitation

Participate in a series of exercises that allow you to

identify priorities, present results and reconcile
divergent views.