IN THE NAME OF

ALLAH THE MERCIFUL

& BENIFICIAL

telenor
Feb 1, 2010 1
the smart call
 PRESENTED BY
M.AMAN ULLAH
M.AHSAN JAVED
SAQUIBA INYAT
AISHA SHAHID
telenor
Feb 1, 2010 2
the smart call
 TELENOR

telenor
Feb 1, 2010 3
the smart call
 INTRODUCTION

Telenor is one of the largest mobile operators

worldwide with ownership having interests in
12 mobile operators across Europe and Asia.

telenor
Feb 1, 2010 4
the smart call
 VISION

Telenor exist to help customers get the

full benefit of communications services in
their daily lives.

telenor
Feb 1, 2010 5
the smart call
 MISSION

Telenor's goal is to create value for

shareholders through serving the
customers, employees, partners and the
general public interest.

telenor
Feb 1, 2010 6
the smart call
 HISTORY
 Norway based telecom company
 1855; First Norwegian telegraph lined
 1991; Two mobile licenses issued in Norway
One was TELE MOBIL owned by Norwegian
administration
 1995;Norwagian telecom changed name to
TELENOR

telenor
Feb 1, 2010 7
the smart call
 MANAGEMENT
INTERNATIONAL

telenor
Feb 1, 2010 8
the smart call
 Management Hierarchy
Jon Fredrick Baksaas
President&CEO

Centralized
Management Trond O Westlie
Chief Financial Officer
Corporate
Communication
EVP
Style

Strategy Legal

Jan Edward Thygesen Ragnar Koesaeth

Mortin Karlsen Sorby Stig Eide Sivertsenn Arve Johnson Bjorn Magnus
EVP-NORDIC EVP-Brodcast EVP-ASIA
EVP-Central Asia & EVP-HR
EVP-Global
Europe Coordination

telenor
Feb 1, 2010 9
the smart call
 Chief Executive Officer (CEO)

JOHN FREDRICK
BAKSAAS

Since 21-June-2002

telenor
Feb 1, 2010 10
the smart call
 Executive Management
 Arve Johansen, Senior Executive Vice
President/Deputy CEO and Head of Telenor’s Asia
operations
 Morten Karlsen Sorby, Executive Vice President
and head of Telenor’s Nordic mobile and fixed
network operations
 Jan Edvard Thygesen, Executive Vice President and
Head of Telenor’s Central/Eastern European
operations
telenor
Feb 1, 2010 11
the smart call
 Board of Governors
 Thorleif Enger, Chairman,
Oslo
 Bjorg Ven, Vice-Chairman,
Oslo
 Hanne de Mora, Switzerland
 Jorgen Lindegaard, Sweden
 John Giverholt, Oslo Thorleif Enger
 Liselott Kilaas, Oslo (Chairman)
 Paul Bergqvist, Sweden

telenor
Feb 1, 2010 12
the smart call
 International Head Office
Telenor ASA,
N-1331 Forceful,
Norway

Phone # (47)67 89 24 70

telenor
Feb 1, 2010 13
the smart call
 EMPLOYEES

 At the end of 2005 the Group had 27,600

employees

 16,700 are employed outside Norway

 1400 employees in Pakistan

telenor
Feb 1, 2010 14
the smart call
 USERS

 In world 82.7 million users

 In Pakistan more than 2.0 million users

telenor
Feb 1, 2010 15
the smart call
 TELENOR PAKISTAN
 In April 2004 license awarded to Telenor by the
government of Pakistan.
 On 15-March-2005 launched its services in
Islamabad, Rawalpindi, Lahore and Karachi.
 The condition of carrying business is that Telenor
should access in 70% of Pakistan with in 4 years.

telenor
Feb 1, 2010 16
the smart call
 PAKISTAN HEAD OFFICE

13-K, Moaiz Center

F-7 Markaz
Islamabad
“Pakistan”
UAN: 111 345 700

telenor
Feb 1, 2010 17
the smart call
 REGIONAL OFFICES
 KARACHI

 LAHORE

 Call center is also located at Lahore on 28-

January-2005

telenor
Feb 1, 2010 18
the smart call
 MANAGEMENT
FOR PAKISTAN

telenor
Feb 1, 2010 19
the smart call
 Management
 Tore Johnsen, CEO & President
 Irfan Wahab Khan, EVP Corporate &
Regulatory Affairs
 Peter Dindial, CTO/ VP Technical
 Sigvart Voss Eriksen, CMO / VP Commercial
 Stefan Carlsson, VP/CFO Finance Division

telenor
Feb 1, 2010 20
the smart call
 Management
 Khalid Shehzad, VP/CIO IT Division

 Kjell Nordbo, VP/CTO Technical Division

 Azhar Amin, CEO Telenor LDI

Communications

telenor
Feb 1, 2010 21
the smart call
 COMPITATORS

 Mobilink GSM
 U-fone
 Paktel GSM
 AL-Warid TELECOM

telenor
Feb 1, 2010 22
the smart call
 PRODUCT

 Postpaid service

 Prepaid service

telenor
Feb 1, 2010 23
the smart call
 Prepaid packages

 Talk shawk

 D-juice

 Azadi

telenor
Feb 1, 2010 24
the smart call
 SERVICES
 GPRS
 SMART SHARE
 EASY LOAD
 WAP (Wireless Application Protocol)
 MMS (Multimedia
( Messaging Service)
 SMS (Short
( Messaging Service)
 MISSED CALL ALERT
 INTERNATIONAL DIRECT DIALING

telenor
Feb 1, 2010 25
the smart call
 I T DEPARMENT

telenor
Feb 1, 2010 26
the smart call
 KHALID SHAHZAD
VP/CEO IT

Syed Waqi Hussain Beenish Afzal

M.Abdul Wajid Majid Ahsan Khan Mirza Amer Baig Kashif Zafar
IT Security manager IT Support &
Director operations Project leader Director BSS Project LeaderBe
budget officer

Shuja Hussain Asif Ashafaq Qazi Naveed Ashraf ARSALAN JAVED

Mnager BSS Mnager Enterprise Manager BSS Assistant Mnager
Operations Architecture Development Data ware

M.Imran Awan
Mnager Systen
Operations

Centralized
CEO
IT
M.Idrees Afzal
Mnager Network
Managers Management
operations

Assit- Managers
M.Farroq Bhatti
Manager Data base
Operations
telenor
Feb 1, 2010 27
the smart call
 I T HEAD OF TELENOR

MR. Khalid Shahzad

VP/CIO IT Division

telenor
Feb 1, 2010 28
the smart call
 IT DEPARMENT
 80 Employees at Islamabad office are working
 Average qualification of employees is
B.C.S
 Approximately there are 2500 computer for
data recording and office use.
 In Islamabad office 160 computers are
working

telenor
Feb 1, 2010 29
the smart call
 Networking
♦ VPN (Virtual Private Network) is in use of Telenor
outlooks along with head offices.
♦ Other sharing of data take place through WAN through
out country, satellite and wireless networking is also
being in use for worldwide sharing.
♦ Star topologies are mostly install in the offices, where
every system has a link with single server.
♦ All the information can be shared through a network
they are working at in different departments.

telenor
Feb 1, 2010 30
the smart call
 HARDWARE
 User end machines.

 Super computers

 Laptop computers

telenor
Feb 1, 2010 31
the smart call
 Softwares
TELENOR PAKISTAN is using mainly software for
recording the data and for other processes improves their
standard and company working.
 ORACLE ERP is using by Telenor
 Siebel Partner Potal
 Chris Express
 Janiva
 Shop Tool

telenor
Feb 1, 2010 32
the smart call
 Siebel Partner Potal

This Software is being used for Entries

recording purpose. All the clients’ name, their
whole data, the phone numbers allotted to
them and the number of SIMs issued by the
TELENOR is recorded in this software.

telenor
Feb 1, 2010 33
the smart call
 Benefits

 No chance of fraud
 See the financial position of the firm.
 Daily transaction.
 Accurate result.
 Keep the whole record.

telenor
Feb 1, 2010 34
the smart call
 Janiva
TELENOR uses this software for prepaid connections
along with all the details about prepaid.
Benefits:-
 To provide their customers secure and best services.
 If anyone complaints of larger bills company will
have the proof of it.
 Easy load and card recharge verification
 Time of balance transfer
 Numbers dialed by the subscriber

telenor
Feb 1, 2010 35
the smart call
 Chris Express
It is read only software in which information can get
but not changed, employee can see all the desired
information from that but cant alter in it.
Benefits :-
 Postpaid call timings can get from it.
 Billing details of the post paid customer is provided over there
 Each call is recorded in it .
 Customer can get the information where he is calling at a
particular time and date
 In case of any misshapen recorded data give help to that one

telenor
Feb 1, 2010 36
the smart call
 Stock Exchange
 In 1999 Telenor and Telia was merged & acquire 33%
share DiGi Malaysia.
 In Dec 2000 Privatized and listed on stock exchange &
TAC take 30% shares & 25% shares taken by UCOM
 Telenor is listed on Oslo Stock Exchange (TEL)
 Then on Nasdaq in New York (TELN) on 4 December 2000.

telenor
Feb 1, 2010 37
the smart call
 Share holders
 At year end 2005, Telenor had 41,340
shareholders.

 The Norwegian State, through the Ministry of

Trade and Industry, is the largest single owner
with 54% of the shares.

telenor
Feb 1, 2010 38
the smart call
 Value of Shares

 Telenor's market value as of 5 May 2006 was

NOK 134 billion

 It is third largest company listed on Oslo Stock

Exchange.

telenor
Feb 1, 2010 39
the smart call
 Income Statement
In NOK Millions
2005 2004
Total Revenue 61,302 53,121
Operating Expenses (54,700) (45,561)
Operating Profit (Loss) 6,602 7,560
Associated Companies 718 1,231
Net Financial Income 5,081 7,644
P&L Before Minority Interest & Taxes 8,846 7,426
Taxes (2,244) (2,376)
P&L Before Minority Interests 6,602 5,050
Minority Interests (1,244) (490)
Net Income (Loss) 5,358 4,560
telenor
Feb 1, 2010 40
the smart call
 Balance Sheet
ASSETS - In NOK Millions 2005 2004

Fixed Assets 71,359 68,346

Current Assets
Inventories 596 504
Current Receivables 10,165 9,232
Short-Term Investments 893 384
Cash & Cash equivalents 5,081 7,644
16,735 17,764

Total Assets 88,094 86,110

telenor
Feb 1, 2010 41
the smart call
 Balance Sheet
EQUITY & LIABILITIES 2005 2004
In NOK Millions

Equity & Minority Interest

Shareholder’s Equity 37,594 37,237
Minority Interests 4,074 3,646
41,668 40,883

Liabilities-Interest & Non-interest Bearing

Long-Term Liabilities 21,174 23,457
Short-Term Liabilities 22,132 20,125
43,306 43,582
Total Equity & Liabilities 88,094 86,110
telenor
Feb 1, 2010 42
the smart call
 Summary
TITTLE DISCRIPTIONS

Company Name TELENOR

CEO Jon Fredrik Baksaas
Head Office Islamabad
Country based Norway
IT Head Name Khalid Shahzad
No of computers 2500 over all, 160 in Islamabad
No of Employees 1400 in Pakistan,
Employees in IT 80 in Islamabad office
Software Seibel Partner. Janiva, Chris Express
Management Style Centralized both in IT also.
ERP Oracle
telenor
Feb 1, 2010 43
the smart call
 Conclusion

Working in Telenor means working in the

challenging international environment and
world of satellite communications.

telenor
Feb 1, 2010 44
the smart call
 THANK YOU

telenor
Feb 1, 2010 45
the smart call