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Certified Training Manager

Presented to
Instructor Perry Barton
MGMT 2215 Team Project

Rachel Murphy



The basic job description for a certified training manager is to plan, direct, and coordinate
training and developmental activities for the staff of an organization. The scholastic backgrounds
of the certified training managers will fluctuate substantially, which is reflective of the
assortment of tasks and the various stages of accountability. Certification and prior involvement
are desired for many of the specialisms and they are necessary for most progressive titles, which
may include managers, mediators, and arbitrators. Candidates that have earned a college
certification, diploma, or degree would have the greatest job prospects. Every business has a
desire to appeal to the best trained workers and pair them with the titles and fields that they will
be the most qualified for. Several corporations are too massive to maintain effective interaction
amongst lead managers and their workers. Human resource, labor relations, and training
specialists and managers help with providing this important connection. Training and
development managers direct, plan, and coordinate valuable programs to heighten the knowledge
and skills of a corporations employees. They may also supervise a staff of training and
development professionals.

The knowledge, experience, and education required for training and development
managers vary as much as the title. Some of the different fields of knowledge that may be
required for these positions are as follows. Acquaintance with the processes and main beliefs for
worker enrollment, training, selecting, benefits and compensation, personnel information
systems, and labor relations/ negotiations is required for Personnel and Human Resources. Public
security and safety personnel must have familiarity with policies, pertinent tools, strategies, and
processes to encourage effective national, local, or state security procedures for the safety of
people, assets, establishments, and information. Knowledge of management and professional
principles that are elaborate in tactical organization, human resource molding, guidance methods,
resource distribution, manufacture techniques, as well as the synchronization of workers and the
organizations assets is required by Administration and management personnel.

Electronics and computers personnel require familiarity with circuit boards, chips,
mainframes, electronic tools, as well as computer software and hardware, together with
programming and applications. Training and education personnel calls for familiarity with the
main beliefs and procedures for core program of study and teaching strategy, instruction and
training for individuals and groups, as well as the proper extent of the results from the training.
Understanding of procedures and principles to be able to provide personal and customer service,
which consist of consumer need evaluations, evaluations of customer gratification, and the
ability to meet excellence ideals for service, is required for customer and personal service. Law
and government fields must have familiarity with current regulations, lawful codes, court
processes, government regulations, standards, administrative instructions, the democratic
political procedure, and organization guidelines. Also familiarity with the components and
configuration of languages, especially English; as well as the implications, spellings, rules of
composition, and grammar is frequently essential.


The educational backgrounds of human resource, labor relation, and training specialists
and managers differ significantly and reflect the assortment of tasks and degrees of
accountability. When fulfilling introductory level positions, many organizations tend to search
for candidates that have graduated college and have a major in human resource, labor and
industrial relations, or human resource administrations. Other organizations may seek out college
graduates with business experience, technical background, and/or a knowledgeable liberal arts

Some universities and colleges offer programs that lead to a degree in human resource,
labor relations, or personnel. Many may have programs for degrees in human resource
management and human resource administration, compensation and benefits, as well as training
and development. Contingent upon the graduate school, courses that lead to a profession in
human resource management can be located in branches of corporate management, instructional
technology, education, organizational development, public administration, communication,
and/or human services, maybe even within a separate human resources sector or institution. A
Bachelor degree in a subject such as business administration or human resources is a minimum
prerequisite to becoming a training manager, in accordance with the U.S. Bureau of Labor
Statistics. Managers could expand their profession prospects by attaining certification through an
accreditation body, like the International Society for Performance Improvement or the American
Society for Training & Development. Potential managers are required to also have substantial
experience in a supervisory and training role.

Interdisciplinary related experience is proper in this profession and a mixture of

curriculum in social sciences, behavioral sciences, and business is valuable. Many of the
positions in this field could call for more of a specialized or technical experience in science,
engineering, law, and/or finance. Many forthcoming human resource specialists ought to seek
curriculum in recruitment, compensation, performance appraisal, development and training,
principles of management, industrial psychology, and organizational structure, business
administration, psychology, sociology, public administration, political science, statistics, and
economics. Additional beneficial courses including labor law, labor finances, labor history,
collective bargaining, and/or manufacturing psychology will make available valued experience
for a forthcoming labor relation specialist. As with several alternative career paths, familiarity
with information systems and computers is very helpful. Advanced degrees are becoming
progressively more important for some careers.

A background in law and industrial relations is extremely desirable for mediators,

contract negotiators, and arbitrators. Most of these specialist positions are filled by lawyers.
Being experienced in law is likewise needed for worker benefit managers and other positions that
need to understand the increasing number of regulations and laws. Candidates that are in search
of a universal or topmost management position, a human resource master degree, business


administration degree, or a labor relation with the concentration in human resource management
is greatly suggested.

Some other qualifications may be required. One of which may be previous involvement.
Previous involvement is a benefit for most areas in human resource and it is necessary for
progressive titles such as managers, mediators, and arbitrators. Experience obtained through a
work-study program or an internship while in school has proven to be sought after by many
employers for entry-level. Accountable positions are sometimes filled by experienced people
from other areas such as business, education, government, the military, and social services

The human resource occupational fields demand an assortment of personal qualities,

abilities, and skills. Human resource development and human resource administration call for the
capability of working with people and having an obligation to administrative objectives. Human
resource, labor relations, and training managers and specialists must communicate effectively
through both written and verbal communications. The rapidly increasing of diversity in the
workplace necessitates the ability to supervise or work with people from numerous cultural
backgrounds, degrees of experience, and education. These fields must be filled by individuals
who are capable of dealing with contradictory viewpoints, work effectively under stress, and
exhibit honesty, carefulness, fair-mindedness, and a credible, pleasant disposition.

These fields also demand other abilities that candidates could have developed somewhere
else, like utilizing a computers, teaching, marketing, volunteering, and overseeing. Candidates
need to have the capacity to effectively communicate valuable ideas and statistics verbally in a
way that is easy for others to comprehend (Oral Expression). Inductive reasoning is an important
ability in these fields. It provides the capability to pool components of statistics to compose
universal conclusions or guidelines. Another valuable ability is having clear speech. Having the
capability to speak clearly so that people can understand what is being said is invaluable. Speech
recognition is a critical ability, it enables us to recognize and comprehend the speech of other
people. Oral intellectual capacity is required in listening and comprehending ideas and material
portrayed through verbal words and sentences.

The capability of applying universal guidelines to particular issues to comprise solutions

that make sense is also crucial (Deductive Reasoning). Another necessary ability is the capability
to create clever or original philosophies about a situation or subject matter and/or to cultivate
resourceful methods to resolve potential issues. Problem thoughtfulness is the required capability
of telling when something is incorrect or has the possibility to go bad. This ability doesnt consist
of resolving the issue, only the ability to identifying that there is an issue. Articulacy of notions
is the crucial capability of coming up with numerous concepts about a subject. Information
Ordering is required to organize things or activities in a positive configuration in accordance


with a particular regulation or a group of regulations. When considering this field one needs the
capability of reading and understanding ideas and information obtained in writing (Written
Comprehension). Written communication is needed to express ideas and information in written
materials so that other people will comprehend.

Near vision is the capability that is needed to realize fine points at close ranges. Selective
attention is a vital ability; it enables one to focus on an assignment through a length of period
devoid of becoming sidetracked. Category flexibility is the capability to produce or utilize
diverse groups of guidelines for uniting or categorizing effects in diverse ways. Far vision is
needed to visualize the details at a distance. Time sharing is required to be able to move
backward and forward amongst a volume of undertakings or foundations of data. Memorization
is required to remember information like words, pictures, numbers, procedures, and laws.
Another helpful ability is maintaining flexibility of conclusions. It is the capability to recognize
or identify a acknowledged configuration that is concealed in other disrupting material.

There are many responsibilities for a member of human resources, labor relations, and
training managers and specialists. One of the duties is to oversee orientation assemblies and
organize on-the-job training for new and existing workers. Training managers are accountable for
developing and managing employee training and developmental activities in order to increase an
organizations capabilities. Contingent upon the capacity of the corporation, they may oversee a
group of instructors or provide training programs themselves. A training manager effectively
makes sure that employees have the knowledge and skills to meet or excel in their job
qualifications and aid the organization in achieving its corporate objectives.

These types of employees, in the past, executed the administrative task for a company.
Their duties included things like answering worker benefit questions, interviewing, enlisting, and
contracting new employees in agreement with guidelines recognized by executive managers.
Today however, human resource employees oversee these types of tasks and progressively turn
to lead administrators concerning calculated forecasting. These professionals have grown from
being hidden in the background too overseeing the organization in proposing and altering
guidelines and procedures. These workers assist their organization by successfully utilizing
workers skills, providing training and developmental prospects to advance their abilities, and
increasing employee contentment with the positions and workplace environment. This is done in
a determination to improve productivity and morale, decrease job-related turnover, and to aid the
corporation in increasing performance and improving occupational outcomes. Even though
various positions in the human resource area may necessitate very narrow interaction with
workers separate from the human resource administrative center, handling employees is a
significant component of the title.


The responsibilities particular to entry-level employees vary and are dependent upon
whether the new employees have accomplished an internship, have other human resourcesrelated experience, or have a degree in human resource management. Entry-level workers
frequently learn the occupation by carrying out administrative responsibilities like assisting in
entering data into computer systems, investigating material for a superior, assembling employee
handbooks, or answering the phone and taking care of repetitive inquiries. Entry-level workers
regularly go into official or on-the-job training sessions to acquire information on how to catalog
occupations, interview candidates, or govern employee benefits. They are then apportioned to
detailed zones in the human resource department in order to increase familiarity. Later, they may
be given the opportunity to progress into a managerial title or overseeing a main component of
the human resources platform such as training or compensation.

Responsibilities may also include setting a performance metrics, evaluating productivity,

and helping employees create a long-term career plan within the corporation. Other primary
responsibilities may include supervising technical training for staff, creating flyers and training
resources, developing multimedia visual aids and demonstrations, creating testing measures and
evaluation procedures, preparing and implementing a training budget, evaluating the needs of the
organization and planning training programs consequently, conducting performance evaluations,
and providing the organization with classroom training, demonstrations, on-the-job training,
conferences, assemblies, and workshops. As well as providing performance feedback,
performing continuing education training, arrange for leadership advancement education,
building firm cross-functional affiliations, and providing logistical support such as course
development, evaluation, delivery, cost management, and process measurements. They may also
be responsible for planning the application and facilitation of undertakings and proceedings,
budget expenditure, goods fabrication and distribution, and other resources to guarantee that
procedures are accomplished within the approved budgets. Some may also be required to assist
with developing strategic strategies.

Another responsibility could be to assess instructor performance and the efficiency and/or
success of training programs and to provide recommendations for enhancement. Deliberating
with management and conducting surveys to ascertain training needs centered on anticipated
production procedures, fluctuations, and other influences may also be required. They may have
the responsibility to review and evaluate apprenticeship programs for amenableness with
government criteria and to provide support and direction to subordinates, including
implementing performance ideals and observing performance. Another responsibility could be to
obtain, detect, and otherwise acquire material from all applicable sources. They could also be
required to retain current technically and to relate new information to their position. They have
been required to take care of various oppositions, resolve disagreements, and settle objections
and engagements, or elsewise negotiating with others. Being able to get the members of a team
to function collectively in order to achieve responsibilities can also be a responsibility of this job
title. Another responsibility could be to communicate with people external to the business,
represent the corporation to consumers, the government, community, and other outside bases.
They are often responsible for exchanging information in writing, in person, by telephone, by e-


mail, or by letter as well as giving individual support, medical responsiveness, emotional

support, and/or other individual care to people like customers, colleagues, and/or patients.
Another responsibility is to enter, write out, record, store, and/or preserve pertinent material in
transcribed or electronic form. They may also be required to enroll, interview, chose, employ,
and promote personnel in the corporation.

The American Society for Training & Development established a group of essential
capabilities for several training roles. Training managers need to be able to create approaches,
enact action procedures, cultivate and observe budgets and manage staff and external means.
They need to be able to talk to others and express information successfully. Comprehending
transcribed sentences and paragraphs in job associated official papers and instructing/teaching
people how to do tasks are crucial capabilities. Another capability that is required is the
management of personnel resources by evolving, directing, and motivating others as they labor,
while recognizing the greatest workers for the position. Active listening is the capability of
giving undivided attention to what other employees are saying, inquiring more information when
suitable, taking the time to appreciate the arguments being made, and not interfering at
unsuitable moments. They must be capable of managing their own time and the time of other
Utilizing logic and reasoning to recognize the strong points and weak points of alternate
resolutions, decisions, or tactics to issues is also needed. Another capability needed is the ability
to persuade others to change their mind and/or behaviors. They must also be capable of proper
conclusion and decision making to consider the comparative expenses and benefit of possible
arrangements and to select the best option. Being service orientated and aggressively seeking
means to assist workers is another valuable capability.

Other capabilities may include choosing and utilizing training/instructional approaches

and techniques suitable for the circumstances when learning or conveying new information. Also
the capability to Monitor and assess your own performance as well as the enactments of other
employees and corporations to enact enhancements or make counteractive measures. Another
capability valued is social perceptiveness, being conscious of others' responses and
comprehending why they respond the way they do. Being able to communicate successfully in
written documentation as needed for the requirements of the addressees is also a needed
capability. Another required capability is vigorous learning, comprehending consequences for
unique facts of existing and upcoming decisions and solving problems. Coordination and being
able to modify activities with respect to anothers' doings is necessary. Also being able to
negotiate and bring others together to try and resolve dissimilarities is needed. The
administration of financial properties, deciding how finances should be dispensed to achieve the
completion of tasks, and taking into account the disbursements is required. Another capability
needed is properly using mathematics to resolve issues. The final capability needed is complex
problem solving, the ability to identifying complex difficulties and review relevant data to
produce and assess possibilities and implement proper resolutions.


There are several different job titles in this field some of which are industrial relations
directors, position assignment officers, affirmative action directors, human services
administrators, corporate recruiters, workforce managers, labor relation administrators,
commercial trainers, labor suppliers, workforce development officers, assignment counselors,
executive recruiters, structural improvement consultants, job designers, job analysis
administrators, older worker specialists, manpower improvement consultants, human resource
administrators, technical recruiters, intermediaries, computer expertise instructors, technical
instructors, human resource counselors, benefit administrators, worldwide human resource
administrators, position classifiers, occupation service advisors, enrolment advisors, staff training
and improvement, organizational development administrators, and benefits administrators. Also
included are administrators of coaching managers, worker support strategy administrators,
personnel training officers, managers, benefits executives, supervision improvement
professionals, EEO representatives or officers, improvement and teaching administrators,
mediators, administrators of human resource, managers of staff advancement, skills coaches,
candidate evaluators, occupation specialists, material technology instructors, recruiting associate,
credentials specialists, employees officers, mediators, head hunters, employment consultants,
and personnel consultants. All of the human resource professions are meticulously associated.
Some other employees with abilities and knowledge in relational dealings could consist of titles
such as a social worker, counselor, public relation professional, psychologist, human and social
service assistant, lawyer, or education administrator.

There are numerous kinds of training, labor relation, and human resource specialists and
managers. In smaller corporations, the human resource professional could take care of all parts of
the human resource responsibilities, and would necessitate a wide-assortment of information.
Depending on their employers necessities the duties of human resource personnel could differ
extensively. Larger corporations could have a director of human resources that will supervise
numerous subdivisions. Each division will be directed by a qualified manager that will be
specialized in one human resource function. This subdivision may be engagement and
assignment, benefits, compensation, improvement and training, and/or labor relation.
Administrators could answer to a head human resource manager.

Placement and occupation administrators oversee the acquisition and termination of

personnel. Also they may be in charge of recruiting employment and placement specialists.
Placement, employment, and enrollment professionals enlist and allocate employees. Recruiting
specialists uphold relations inside the community and could travel expansively. They frequently
go to university grounds in order to seek talented employment candidates. Recruiters interview,
screen, and from time to time assess candidates. Also they may review references and offer jobs.
The potential employees need to be comprehensively acquainted with the company and its
human resource guidelines to be able to converse functioning environments, marketing
prospects, and wages with potential workers. The recruiter will also need to stay knowledgeable


about equal employment opportunity (EEO), the Americans with Disabilities Act, and affirmative
action laws and guidelines.

Employment interviewers have several occupation headings including human resources

consultant, human resources coordinator, and human resources development specialists. They
assist in matching employers with competent jobseekers. Also they maintain a functioning
relationship with the local companies and encourage the utilization of community occupation
services and programs.

Job analysis, compensations, and benefit specialists conduct compensation programs for
employers. They could be specialized in particular parts such as position classifications or
pensions. When a big company presents a new position or examines current positions they ask
for the skilled expertise of the job analyst.

Occupational analysts conduct investigations. They are apprehensive about the

professional categorization structures and learning the properties of manufacturing and industrial
tendencies on employee relations. They tend to function as a technical connection in the middle
of the organization and other organizations, labor unions, and government.

Employee benefit managers oversee employee benefits programs, like a pension plan or
health insurances. Knowledge of the health benefit plans is an uppermost importance for
employee benefit managers. Benefit managers need to keep up-to-date on altering Federal and
State principles and legislature that could have an impact on worker benefits.

Maintaining and establishing an organizations salary structure is the main responsibility

of the compensations managers. They devise methods to make certain that wage rates are
equitable and fair. They view in what manner their organizations wages equate with competitors
and guarantee that the organizations wage measure conforms to shifting regulations and laws. A
compensations manager frequently manages the organizations performance assessment structure
and they also design new incentive structures.

Training and development specialist and managers administer and oversee teaching and
improvement platforms for workers. Management is progressively recognizing how training
provides the ability to develop skills, enhance value of labor and productivity, build employee
allegiance with the organization, and increase organizational and individual performance to
accomplish professional outcomes. Trainings extensively recognized as a worker benefit,


technique for improving worker morale, and increasing worker abilities has developed into an
occupational vital. Progressively, leaders comprehend that the key to occupational development
and achievement is through evolving the abilities and awareness of its personnel.

Training managers arrange for employee training either onsite or in the classroom. This
may include setting up instruction supplies before the session, including the lesson, and
distributing achievement documentations upon the successful completion of the seminar.
Training managers also may have obligation to the complete education procedure, and the
education atmosphere, to ensure that the procedures meet the purposes and can be measured and
assessed in order to comprehend how the knowledge impacts occupational outcomes.

Training professionals organize, design, and conduct an extensive variety of teaching

events. These professionals reply to company and employee service needs. They check in with
onsite superiors concerning accessible performance enhancement services, oversee orientation
assemblies, and organize hands on coaching for new workers. Also trainers support all workers
in maintaining and improving their work abilities and perhaps get them ready for positions that
require a superior skill level. Executives, managers, and others interested in career growth and
employee development increasingly turn to a business coach, either internal or external, for a
personally tailored development process for themselves or reporting employees. (Heathfield)

They assist directors to advance their relational abilities to be able to cope successfully
with workers. Trainers can also arrange customized teaching strategies to toughen a workers
current skills or to give grounding in new skills. In some corporations training specialists arrange
management and administrative improvement platforms amongst workers in subordinate level
titles. The platforms are intended to advance selected employees to take the place of employees
who are departing the business and/or as a component of a progression plan. Today's successful
leaders are willing to adapt and improve team performance by sharpening their own leadership
team development skills. (Leadership Training for Managers) Trainers furthermore oversee
programs that help workers with position changes as a consequence of unions, acquisitions, and
technological alterations.

Program and planning improvement is a critical component of training specialist

responsibilities. To be able to recognize and evaluate teaching requirements in the interior of the
organization, instructors can consult with supervisors and managers or convey surveys. Also they
may assess teaching efficiency to make certain that the training workers obtain aids the business
in meeting its planned occupational objectives and accomplish outcomes. Training techniques
may consist of hands on training, operational institutes that replicate environmental surroundings
for the apprentices before placing them in the position, internship teaching, schoolroom teaching,
multimedia platforms, simulators, remoteness education, satellite teaching, other computer-


assisted instruction technologies, videos, interactive Internet-based training, conferences, and


Human resource work typically happens in pleasant, comfortable, and clean office
surroundings but could be required to travel extensively. Some employees in this field, such as
mediators and intermediaries could labor from outside the office. Numerous labor relations,
human resource, and training specialists and managers labor for typically 35 to 40 hours per

Human resources, labor relations, and training specialists and managers held around
868,000 careers in 2006. Training and development specialists held about 210,000 of these
positions. They were working in practically every single business. Around 17,000 human
resource specialists and managers were independent and employed as advisers to community and
sequestered companies. The sequestered segment accounts for almost 9 of 10 positions. The
government has employed around 13 percent of human resource specialists.

The employment capacity for human resource, labor relation, and training specialists and
managers is expected to expand quicker than the averages for other professions. Court rulings
and legislations will surge request for human resource, labor relations, and training experts.
Rising costs for health care should also promote continued growth for professionals to improve
imaginative benefit and compensation bundles that corporations could make available to
potential workers. The demand could be predominantly solid for specific specialists.
Additionally, as extremely experienced baby boomers begin to retire, there will be a heavy-duty
request for improvement and training professionals to convey required abilities to the potential

Annual salary amounts for human resource employees differ according to title, degree of
experience, training, location, and organization size. The Middle annual wage rates for
development and training managers was $80,250 in May 2006. The medium 50 percentile
grossed in-between $58,770 and $107,450. And the bottommost 10 percentile grossed less than
$43,530. The uppermost 10 percentile grossed further than $141,140. In 2012 the median pay
rate was $95,400 per year or $45.86 per hour. Medium annual salaries for development and
training specialists were $47,830 in May of 2006. The mid 50 percentile grossed in the middle of
$35,980 and $63,200. And the bottommost 10 percentile grossed lower than $27,450. The
uppermost 10 percentile grossed in excess of $80,630. Medium annual wages in the businesses
commissioning the biggest figures of development and training professionals were in computer
system designs and other related service areas at $60,430, the managing of businesses and
initiatives at $50,060, insurance providers at $50,060, state government at $49,040, and local
government at $47,990.


Heathfield, Susan M. "The 12 best ways to do on-the-job training." n.d. about
money. 01 April 2015 <http://humanresources.about.com/od/new/tp/provide-jobtraining.htm>.
"Leadership Training for Managers." n.d. Dale Carnegie Training. 01 April 2015