Communication Comprises of 3 Vs

Verbal 7%

Vocal 38%

Visual 55%

3.Impact of culture
When in Rome, do as Romans do.
Italians one to five
1 Thumb
2 index finger
Thumb power and superiority signal

Non Verbal Communication

PRINCIPLES
1.Supplements Verbal Communication
2.Regulates Interaction
3. Establishes Relationships
4. Reflects Cultural Values

Forms of Non-Verbal
Communication

Conscious Non- Verbal

Communication

Subliminal Non Verbal

Communication

Aims & Goals of Non Verbal

Communication
a. to Create impressions through
body language & paralanguage
b. to Initiate and manage
interactions
c. to Express emotions
d. to Convey deception
e. to Convey power

NON VERBAL
COMMUNICATION

TYPES

Body Language
Para Language
Space Language
Time Language
Sign Language

Body Language
Appearance
Posture
Gestures
Eye contact
Handshake

Para Language

Pitch
Speed
Pause
Non Fluencies
Volume

Space Language
Intimate zone
Personal
Social
Public
Layout
Colour

Time Language

Time Management
Planning
Organising
Avoid time robbers

Sign Language

Audio Signs

Visual Signs& Symbols

Guidelines to Improve non verbal

communication
A.

Monitor your non verbal

communication
B. Learn to interpret others
C. Develop self awareness
D. Develop self awareness
E. Ask friends for feedback
F. Videotape yourself and improve

Some Negative Gestures

1.

Nervousness

Hands in pocket
. Biting nails
. Scratching
. Looking at the ceiling
.

Negative Gestures
2.

Aggressiveness

Staring
Pointing at someone
Showing a fist

Negative Gestures
3 Rudeness
.

Shake hands too hard

Whisper
Yawn
Look at watch

Negative Gestures
4. Self

Importance

Eyes closed while talking

Looking overt the top of glasses
Head bent back wards

Negative Gestures
5. Superiority

Not acknowledging greetings

Shouting orders
Continue to work as others
speak
Reclining in chair

Non Verbal Communication

KOPPACT
K O P P A C T

Kinesics
Occulesics
Paralinguistics
Proximics
Artifacts
Chronemics
Tactilics