Questionnaire

1. Name ________________________________________
2. D.O.B.______________________ Gender
M
F
3. Designation _____________________________
4. Joining Date_______________________________
5. Which of the following Online Banking Service provided by your
Bank :
(i)
ATM
(ii) Internet Banking
(iii) Credit Card
(iv) Debit Card
(v) Mobile Passbook
(vi) Any other _______________________________________________
6. Have you yourself adopted any online bank service?
Yes
No
7. What kind of techniques you used to encourage online banking
(i)
No Bank charges on online transitions
(ii) Instant SMS service as per transaction
(iii) Online passbook facility
(iv) Secure transitions
(v) Free of cost credit card & Debit Card facility
(vi) Holdings & Advertisement
8. What kind of problems faced by you while implementing online
Banking system.
(i)
Server end problems
(ii) Technical issues
(iii) Software difficulties
(iv) Lack of consumer awareness
(v) Traditional banking habits of consumer
9. Any other ________________________________________________
10.
Are you provided proper training regarding online Banking
Yes
No
11.
According to you is online Banking is system is batter than
traditional system .
Yes
12.

No

Are you satisfied with services provided by IT Company

Yes
No

13.

How much monthly amount is spend by Bank to

encourage online Banking.

5000- 10000
1000020000
More than 20000
14.
Is there any new innovation which is adopted by your bank
to encourage e-banking .
Yes
No
15.
If yes what is that innovation
SMS facility

E-Passbook

Mobile

Banking
Any other
16.
Mostly Customers use online banking for :
Payment of Bill
Amount Transfer Internet Shopping
Balance Enquiry
Payment Alerts
Other
17.
Any Suggestions To Improve existing online banking
system:

Signature
Date: