Jaclyn M.

Zerillo
17 Gogh Circle
Newark, Delaware 19702
302-367-6514
jzerillo410@gmail.com

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EDUCATION BACKGROUND
Masters Degree in Administration in Human Services, Wilmington University, Wilmington, Delaware
Bachelors Degree in Human Services, University of Delaware, Newark, Delaware

PROFESSIONAL EXPERIENCE
Supervisor, Wraparound Delaware, Wilmington, DE
July 2013-Present
Identify and utilize skills of the staff in case assignment to help increase the likelihood of success for
youth

Monitor and support staff activities providing regular feedback to help improve performance
Provide supervision in a variety of formats to support staff in agency specific functions, as well as
ongoing professional development

Critically analyze contract deliverables and create tools to monitor ongoing agency compliance
Provide service delivery analysis and direct efforts to address needs of youth and families
Report directly to State Director with the ability to determine relevant information that impacts agency
Provide ongoing data to State partners on regular and as requested basis.
An active member of a variety of cross agency initiatives
Service Coordinator, Wraparound Delaware, Wilmington, DE
Aug. 2011-July 2013
Developed comprehensive individualized service plans (ISP) for the youth and family
Facilitated evidence based psycho educational groups to youth in the program (i.e. Girls Circle and The
Council for Boys and Young Men)

Gained understanding of Court protocol and processes

Incorporate a systems of care philosophy in service delivery to youth and families
Incorporated a strengths based, family focused, youth driven approach
Adapted effective engagement strategies for both community and professional relationships
Learned effective time management strategies through supervision of 20-25 youth caseload
Efficient in crisis intervention protocols and procedures
Server, Ristorante Marco, Newark, DE
June 2009-Aug.2011
Provided a food service with extensive menu knowledge
Ability to work well under pressure in a high volume environment
Nanny, for Weyl Family, Newark, DE
January 2007-May 2011
Responsible for three children under the age of twelve years old
Provided transportation to extra curricular activities, assisted with homework and meal preparation
Dance teacher, Miss Barbaras Dance Studio, Drexel Hill, PA
June 2006-June 2010
Efficient in teaching ballet, lyrical, jazz, tap and hip hop to all age groups
Help facilitate yearly dance recital
PROFESSIONAL DEVELOPMENT TRAININGS & SKILLS
Girls Circle from the One Circle Foundation
Unique Needs of Biracial and Multiethnic children
ASIST (Applied Suicide Intervention Skills Training)
Expungement of Juvenile Records Workshop
Anxiety Disorders in Children and Adolescents
Girls Aggression and Best Practice Strategies
DSM-5 Psychological & Emotional Disorders in Children & Adolescents
Truancy Conference: Cultural Competency
Critical Thinking for Logic Modeling and Grant Writing
Psychopharmacology: What you need to know today about Psychiatric meds
Highly proficient in Microsoft Office: Excel, Powerpoint, & Word
REFERENCES
Available upon request