Julia Manning

4108 Crowfield Drive

Raleigh, NC 27610
(919) 835-9795
Jamanning1@my.waketech.edu
PROFILE
Human Services professional experienced with diverse populations including, substance abuse, homelessness, and
incarcerated individuals. Skilled in management of resources and counseling. Eager to utilize my education and
experience to assist team members and clients by providing a high level of professional care. Proven ability to take
initiative and achieve goals.
EDUCATION
Wake Technical Community College, Raleigh, NC
Associate of Applied Science: Human Services Technology/Substance Abuse

December 2015

Associate of Applied Science: Criminal Justice

May 2016

KEY SKILLS
Proven empathic communication with diverse populations
Excellent organizational skill and proficiency in managing appointments and scheduling of classes/groups
Expert ability to discern client need and make appropriate recommendations
Efficient computer usage, including Microsoft Office and presentation skills
Skilled in client education including awareness of resources, responsibility and empowerment topics
EXPERIENCE
Cornerstone for the Homeless, Raleigh, NC
Intern/Volunteer
January 2015- Present
Developed empathic communication skills through completion of semester internship
Assisted clients with procurement of state identification cards
Connected clients with appropriate resources and monitored allotment of resources
Developed group sessions for clients with substance abuse issues
Corrections Department for Women, Raleigh. NC
Correctional Officer
Processed new inmates from intake to assigned facilities
Monitored inmates for medication administration and behavioral analysis
Performed drug testing and monitors symptoms
Transported inmates to appointments and provided emergency care as needed

2001-2007

Wake County Department of Health & Human Services: Mental Health and Disabilities, Raleigh, NC
Receptionist/Substance Abuse Class Coordinator
1995-2001
Greeted clients and assisted with intake and assessment
Assigned and scheduled substance abuse curriculum
Assisted clients with documentation and payment processing
Belk Department Store, Raleigh, NC
Associate
1990-2010
Provided customer service across departments ensuring satisfaction and return business
Cross trained to support all departments regardless of need

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Processed payments effectively and encouraged participation in Belk Rewards

COMMUNITY INVOLVEMENT
Single Women with Children, Raleigh, NC
Board Member and Volunteer
Assist clients by allocating resources and developing community partnerships
Coordinate educational events to increase awareness and safety of clients
Organize fundraising efforts to assist with organization overhead

2011 present

Wake County Public Schools, Volunteer

2001-Present
Provide classroom and enrichment support for Bugg Elementary, Ligon Middle School and Enloe High School
ADDITIONAL TRAINING
Notary Public

1988-present