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Yours faithfully
I purchased a mobile phone from you in December of last year at a cost of £200 . The phone has
never worked properly and I have taken it back to Perfection Electricals many times for repair.
Dear Madame
I would like to receive a full refund of the cost of this phone or a new replacement. I do not want a
further repair.
John A.Brown
Each time the phone has been brought back to you it has been impossible to trace the fault, although
your staff agree that it does not work properly.