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INTERNATIONAL RETAILING
SOCIETY & CULTURE
Objectives
Introduction
The social environment
- Retailers & society
- Demographics
- Urbanisation
- Migration
- Households
- Education
- Economic participation
- Material possessions
- Crime, social degeneration and regeneration
The cultural environment
- What is culture
- Language
- Religion and education
- Kinship and history
- Attitudes and values
i)
Employees
ii) Suppliers
iii) Customers
- Measurement and cultural difference
Table 7.9 and 7.10 Hofstedes categorizations
Summary