Coffee and Stethoscopes-Ethics and Rules to Work

By
Bonnie Green
MGT 2350

Starbucks: Mission

Provide quality coffee

Respect each other
Employees = "partners"

Make a "human connection" with customers

Be involved in the community

Starbucks: Workplace Environment

Partners
Equal opportunity in hiring
No harassment, bullying, or discrimination

Customers
Treat with respect and dignity

Starbucks: Workplace Environment

Diversity
Workplace Health, Safety, and Security
Safety training
Report accidents, injuries, etc.

Substance Abuse and Weapons

No alcohol or weapons allowed while on any Starbucks property

Starbucks: Business Practices

Follows laws, rules, and regulations of host country

International business
"Accurate and truthful"
No bribes or kickbacks with government officials

Starbucks: Business Practices

Sales Practices and Advertising

"We sell the quality of what we do; we do not disparage our competitors"

Conflicts of Interest
Personal interest gets in the way of loyalty to Starbucks
Must be disclosed to manager/vice president

Starbucks: Business Practices

Gifts and Entertainment

Gifts should be neither accepted nor given
Creates an obligation and compromises professional judgment
Exceptions: countries in which it is customary
China, Japan, Malaysia, Singapore, and Thailand
$20 maximum

Starbucks: Intellectual Property

and Proprietary Information

Confidential Information
Such as:
Supplier information
Coffee blends

Need-to-know basis

Other Intellectual Property

What partners create belongs to Starbucks
Art
Inventions

Starbucks: Intellectual Property

and Proprietary Information

Use and Retention of Company Records

Manage information in a way that supports the business
Efficient and secure

Starbucks corporate records must be accurate and have integrity

Starbucks: Community Involvement

Environmental Commitment
Understand environmental issues
Buy, sell, and use environmentally friendly products

Personal Activities
Encourage partners to be involved in their communities

Political Activities
Must not promote political/personal views/beliefs on or around Starbucks property

Starbucks: Ethical Decision-Making

Identify Ethical Problem

List Possible Solutions

Determine the Best Approach

Seek help from others

What obstacles are there?

Does it match Starbucks' Mission,

Standards of Business Conduct, and
the law?
Would it embarrass yourself or
Starbucks?
How would it look if this was
published in the newspaper?
Is this a good example to set for
others?

Follow Through

Henry Ford Health System: Mission

"To improve people's lives through excellence in the science and art of health care and
healing"

HFHS: Providing Best Possible

Health Care

Provide care/comfort that they would want for themselves/families

Treat patients, families, guests, and each other with respect
Satisfy each patient's needs
Work as a team with coworkers, physicians, patients, family members, etc.
Examine and stabilize patients who need emergency service WITHOUT regarding their
ability to pay

HFHS: Conflict of Interest

Donations
Encouraged, but not benefitting an individual employee

Gifts
Must not accept anything of value from a vendor
Could influence decision-making

Physician Relationships
Prizes/Awards
Must disclose prize/award from a vendor

HFHS: Conflict of Interest

Referrals
Never compensate for patient referrals--no "finder's fee"

Vendor Funded Travel

Must be disclosed and fulfill an education purpose to benefit HFHS

Vendor Relationships
Not allowed if it could influence decision-making

Waiving of Charges
Do not waive chargers for services as a "professional courtesy"

Nepotism

HFHS: The False Claims Act

"A federal law that makes it a crime for any person or organization to knowingly make
a false record or file a false claim regarding any federal health care program"
Penalties for Violation
Fined $5,000-10,000 / claim

HFHS: Billing and Research

Billing for Services

Medically necessary--must provide explanation of charges

Research
Comply with state, federal, sponsor, and institutional regulations and policies

HFHS: Employment

Diversity and Equal Opportunity Employment

License and Certification Renewals
Family Members
Allowed, but relatives may not work together in a supervisor/subordinate relationship

HFHS: Workplace Environment

Health and Safety

Alcohol and Drugs
Sexual and Other Harassment

Similarities

Commitment to customer service

Teamwork
Respect for others
Equal Opportunity Employment
Diversity
No gifts

Differences
Starbucks
What you create while working at Starbucks belongs to the business

Environment

Blatantly stated: Do not promote your political views while at work

Henry Ford Health System

No guide to making ethical
decisions
More areas for Conflict of Interest
More severe consequences for false
claims