Dch v bn hng qua in thoi chuyn nghip

Trong nhng nm gn y, bn hng qua in thoi c cc c nhn, t chc

doanh nghip s dng nh mt cng c chnh trong kinh doanh. Nhng cuc trao
i, nhng hp ng mua bn u c tha thun qua in thoi mt cch nhanh
chng v mang li hiu qu cao cho c hai bn. Vy c c nhng thnh qu
nhn vin bn hng qua in thoi cn c nhng k nng g thuyt phc
c khch hng, c bit l i vi nhng khch hng kh tnh.
Chun b trc ni dung
Chun b trc ni dung cuc gi s gip bn c thm nhiu thng tin t vn,
thuyt phc, mi cho khch hng mua sn phm, dch v ca bn. Khng nn ch
quan cho rng bn am hiu v sn phm th khng cn phi chun b, iu
khin bn d ri vo th b ng khi l qun i mt vn no hoc c th bn
s gii thiu thiu i mt s tnh nng quan trng ca sn phm m bn nh s
ni vi khch hng trc . V th, d l mt chuyn vin bn hng c khi ti
u, nhng khi chn hnh thc bn hng qua in thoi bn vn cn chun b
cn thn trc ni dng cuc gi chc chn tt c thng tin u c chuyn ti
khch hng y nh.
Tm hiu r v thng tin khch hng
y l iu kin bt buc i vi mt nhn vin bn hng qua in thoi. Bn
khng th gi in n cho khch hng m khng bit h l ai hoc ni sai tn c
nhn, cng ty ca h. V nh vy cuc gi ca bn s b kt thc nhanh chng do
khch hng ngh mt l bn nhm s hoc bn l mt ngi bn hng khng lch
s, khng chu ton trong cng vic, nh vy nu dng sn phm, dch v ca bn
cng s khng c nh .
Hiu v sn phm, dch v ca cng ty
l nhn vin bn hng, cho d bn hng trc tuyn, qua in thoi hay trc tip
gp khch hng gii thiu sn phm bt buc bn phi am hiu v sn phm, dch
v . i vi nhn vin bn hng qua in thoi bn li cng phi lm tt iu
ny, bi cuc t vn ca bn ch c thng qua ging ni, khch hng khng
c trc tip nhn thy sn phm hay dch v ca bn, v vy vic thng tin chi
tit cc tnh nng, cng dng ca sn phm, dch v n vi khch hng l v cng
quan trng.
i thng vo vn

Trc khi gi in cho khch hng bn nn bit rng thi gian ca h l vng, v
vy thay v lng vng mt thi gian bn hy i thng vo vn sau khi xc
minh chnh xc thng tin ca khch hng. Hy c gng thuyt phc h mua sn
phm, dch v ca bn bng nhng dn chng c th, thuyt phc nht trong
khong thi gian ngn ngi, vng ngc nh.

t nhng cu hi m
Khch hng s khng d dng b bn thuyt phc v chp nhn s dng sn phm,
dch v ca bn, tr khi l nhng sn phm, dch v ni ting trn th trng.
V th, thay v c p t khch hng theo ca bn, hy t ra cho khch hng
nhng cu hi m nh: Nu anh ch cha tng s dng sm phm, dch v ca
cng ty chng ti, vy chng ti c th gi mu sn phm ti anh ch s dng th
v cho kin, hoc Anh ch khi thi gian rnh vo khi no, c th cho em mt
cuc hn. Em s mang sn phm ti anh ch trc tip dng th khch
hng c th la chn phng n thun li nht cho mnh.
X k linh hot cc tnh hung
Bn hng qua in thoi bn s gp phi nhng tnh hung khng th lng trc
c nh: Gp phi nhng khch hng kh tnh, i hi kht khe. H khng mun
nghe t vn qua in thoi hoc cho rng sn phm, dch v ca bn khng
p ng yu cu ca h Nhng lc ny bn hy bnh tnh, ng kh chu vi h,
d l bn hng qua in thoi nhng bn hy c gng th hin cho h bit bn
khng h t ra chn nn vi nhng li ni ca h. Hy kin tr thuyt phc v nu

c hy c gng t mt lch hn trc tip vi nhng khch hng kh tnh ny

bn c c hi qung b, gii thiu sn phm n h c hiu qu hn.
Xc nh mc quan tm ca khch hng
Khi gi in mi cho khch hng s dng sn phm, dch v, sau nhng giy u
tin bn s bit c khch hng c tht s quan tm ti sn phm bn ang gii
thiu hay khng c cch t vn, li ko khch hng hp l. Nu nhng khch
hng sn sng dnh thi gian lng nghe bn th mi th tht d dng, nhng vi
nhng khch hng khng mun nghe bn ni hoc nghe vi thi hi ht bn
hy nhanh chng chuyn hng bng cch nhn mnh vo nhng im ni bt
nht ca sn phm, dch v li ko khch hng tr li vi cuc t vn bn
hng ca bn.
Bnh tnh trc mi tnh hung
S c nhiu khch hng t chi thng thng hoc c th cu gt v bn lm mt
thi gian ca bn, h tt my khi bn cha kp ni ht cu. y l nhng tnh
hung thng gp khi bn hng qua in thoi, v vy nu gp trng hp bn hy
c x tht kho lo v lch s, ng t ra chn nn v kh chu vi khch hng.
Hy xem l bi hc v rt kinh nghim cho nhng ln sau.
Bn hng qua in thoi gip bn tit kim c thi gian v cng sc nhng i
hi bn phi c k nng thuyt phc khch hng. Nu bn chun b tt cho ni
dung cc cuc gi, nm bt c xu hng ca x hi v tm l ca khch hng,
chc chn sn phm, dch v ca bn s c khch hng tin dng mc d bn v
h cha mt ln gp nhau. Chc bn s l mt chuyn vin bn hng qua in thoi
c khi nht.
Telesales - dch v bn hng qua in thoi :
Nhng doanh nghip ang s hu mt lng ln sn phm v dch v cn bn v
mun tn dng in thoi nh mt knh marketing v bn hng mi bn cnh
nhng knh bn hng truyn thng. Hy chng ti c tr thnh i ng bn
hng v marketing bn trong ca bn.

Ti sao nn thu ngoi dch v bn hng qua in thoi - dich vu ban hang qua
dien thoai?
- B dy kinh nghim lu nm: Vi 12 nm hot ng trong lnh vc Contact
Center, MP Telecom cung cp dch v Telesales/Telemarketing cho rt nhiu
khch hng hot ng trong cc lnh vc nh vin thng, cng ngh thng tin,
ngn hng, bo him, cc t chc chnh ph v nhiu lnh vc khc.
- i ng nhn vin trnh cao: Chng ti c nhng chuyn gia trong lnh vc
telemarketing c th thc hin tt bt k cuc gi no theo yu cu. Tng nhn
vin marketing ca MP Telecom u c o to bi bn, hiu qu v chuyn
nghip trong vic bn hng v tr li qua in thoi. Chng ti lun em n
nhng dch v tt nht vi chi ph hp l nht.
- Thnh tho chuyn mn: Nhng phng php ca MP Telecom c th em li
hiu qu ng k trong cng vic bn hng ca bn. Chng ti c kinh nghim,
chuyn mn v k nng em li nhng dch v telesales/telemarketing u vit
nht.Hy s dng dch vu thu ngoi telesales/telemarketing c tri nhim
cng ngh tin tin, i ng nhn vin telemarketing chuyn nghip, cng ngh ghi
m k thut s, cc quy trnh qun l cht lng cht ch v bo co hot ng
c ty chnh, t em li hiu qu trong kinh doanh.
- Tnh bo mt: Dch v gi ra ca MP Telecom lun c tnh bo mt cao.
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