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SAP Solution Manager 7.1 7.

2:

/
, 2015

SAP Solution Manager -

(ALM)

(Application Operations)

SAP Solution Manager 7.2?

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Public

SAP Solution Manager -


SAP Solution Manager 7.1 SP13



SAP Solution Manager , SAP
.

SAP Solution Manager ,


, .




single source of the truth

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Public


(ALM)


(RSLaF)
-






-

24x7

-


-


(PI, BI)

-




SAP

Single

Source

of Truth -

-
-
-


-

-

EhP



SAP



, ,
, ,

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Public

[ /KPIs]

[ ]

Innovation
Control Center

Business innovation

Operations
Control Center

12-52
(
)

[ ,
]

2
Download the Whitepaper Now!
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Public

SAP Solution Manager 7.1 SP Stack 12/13



IT
SAP UI5

End-to-end SAP .

Component-Based Test Automation (CBTA)


SAP UI5

SAP-


SAP-
( )
SAP Note 2061626

SAP HANA, SAP


ABAP JAVA
,

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SAP Solution Manager 7.2:



-



E2E

E2E ,

(end-to-end)

, , .

(PSL)

, SAP


(TOL)

(, , etc.)
, SAP


, .

This is the current state of planning and may be changed by SAP at any time.

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10

3 !
IT
IT

SAP Solution Manager



3 -

SAP Solution Manager 7.2 ,



SAP Solution Manager 7.2


SAP Solution
Manager
,


This is the current state of planning and may be changed by SAP at any time.
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11

CRM

SolMan

Base Branch

Solution
Project team/Unit

ERP

Monitoring view
Dev

QA

Development
branch

Prd

Upgrade
branch

...

x Process Description
x Functional Specification
Design Document
x Additional Document
Test description
x Meeting minutes


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Public

12

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LabPreview

13

SAP Solution Manager 7.2:



-


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15

SAP Solution Manager 7.2:



-

ITSM SAP Solution Manager 7.2


:

WebClient UI Framework

:
Service Request

SAP Solution Manager-

Checklist

ITSM KPI

Attachments Management

ITIL :

Processing Times
Notification Framework

E-Mail Management

IT

SAP Jam

Dispatching & Routing


Central Inbox
Bulletin Boards


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17

Solution Manager

Search
Search
<Choose language>

Incident Management Dashboard


Average time of incident
resolution

% incidents solved within


SLA time

#incidents in prio very high

5h

98%

87

Av time in current month

Percentage to total # of
incidents in current month

total #incidents created in


current month

Average effort of time for


incident resolution

percentage incidents
solved from 1st level

3h

25%

Av time in current month

Percentage to all closed


incidents in current month

2015
2015
SAP
SAP
SE
SE
ororan
anSAP
SAPaffiliate
affiliatecompany.
company.AllAllrights
rightsreserved.
reserved.
2013
SAP
AG.
All
rights
reserved.

IT ServiceParty
Management
are all good!
After-Work
in Projectprocesses
Room
Everyone on Project Phoenix is Invited!
Dragon
Inc.
Corporate News
Dragon
Inc.
News

July
03,
2015
May
17,
2015

Customer

1818

IT Service Management

Search

Jenny Wang, Service Manager

Detail KPI view


incidents

#incidents in prio very high

87

Very high

13

high

29

Incidents

total #incidents created in


current month

Critical training requirement


Liquidity at critical level
Urgent team resource replacement request
Planned downtime conflict in development landscape
Budget reassignment request
Urgent team resource replacement request
Conflict mediator request
Downtime due to natural disaster
Performance issue in scheduling
Critical issue in production
Need emergency shutdown of QA for patch
Training request for project team
Critical downtime of QA landscape project impact

Prio

Reason/ Comment
1
2
1
1
2
2
2
2
1
2
3
1
3

Skill missing in project team for liquidity assessment.


Very, very grave situation as liquidity is running out on cash flow.
Team member with unique skill set sick for 3 weeks
Development systems not available due to planned downtime.
Budget running low
Team member with unique skill set sick for 7 weeks
External resources on strike
Downtime due to flooding in data center
Rescheduling schedule performance issues
Severe situation going on
Emergency shut down
Missing skills in project team
Quality assurance system un-available. Testers out of work.

100
80
60

very high
high
medium

40
20
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015
2015
SAP
SAP
SE
SE
ororan
anSAP
SAPaffiliate
affiliatecompany.
company.AllAllrights
rightsreserved.
reserved.
2013
SAP
AG.
All
rights
reserved.

Customer

1919

SAP Solution
Manager 7.2

ITSM

Central Inbox, Checklist enhancements, Bulletin Boards, SAP Jam Integration

IT


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20


:

.

IT :
IT.

IT.


IT .

IT PPM .

IT .


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21

Run SAP like a Factory



SAP

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ABAP

J2EE

BI

-



(PI)

Public

24

SAP Solution Manager 7.1 SP Stack 12/13



SAP Solution Manager

SAP Solution
Manager,


SAP HANA,







ABAP

-, Suite on HANA

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25


SAP Solution Manager

(
)

SAP Solution Manager





SAP Solution Manager


:


, SP12

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Public

26



BW



BW




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27




(MAI)

SAP UI5



(Redwood Scheduler)
ABAP, BW, BusinessObjects, JAVA
BI

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Public

28

SAP Solution Manager 7.2


BI-





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29



,


-:


BW
HCI (HANA Cloud Integration)

Dell Boomi
SP12
: HTTP, BDoc, CRM Middleware, Workflow

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Public

30


- / SAP UI5

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31

SAP Solution Manager 7.2


(Ariba, SFSF, S&OP, )


SAP UI5
: IBM Message Queue,
HTTP Non-ABAP, JMS, WMB-WF, Secondary Database Connections

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Public

32

SP12

Application-to-Application (A2A) PI-

Business-to-Business (B2B) PI-

, -

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33




SAP HANA
ABAP
JAVA

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34


SAP UI5

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35



1. :

2. :

3. :


(
)
(MAI)


HANA Cloud Integration Dell Boomi
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36

.
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37


SAP
SAP HANA
SAP HANA


ABAP


ABAP

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38


Dashboard Factory
Dashboard Factory

.
,
.
Dashboard Factory:
: , ,
, -
: 28
7 : , ,
, ,
, ,
4 :
, , ,

http://wiki.scn.sap.com/wiki/display/SM/Dashboard+Factory
Dashboard Factory MaxAttention , .

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39

-

?

- ,

?

-
?

-
?

-
?

-
?

-

?

- ?

System 2

System 1

System 1

System 2

-
?

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Public

40

-
SP12

(MAI)

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41


SAP Solution Manager 7.2?

SAP Solution Manager 7.2


-

SAP Solution Manager 7.2


BPM

HANA

Cloud

SAP Solution Manager


-.

SAP Solution Manager 7.2


.

SAP Solution Manager 7.1

SAP
Solution Manager,

.

2016 .
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43

SAP Solution Manager 7.2


?

SAP Cloud
SAP Solution Manager
in-memory

Cloud- On-premise-

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44

SAP HANA and SAP Solution Manager



SAP Solution Manager 7.2 SAP HANA!
SAP Support:

SAP Solution Manager 7.2 SAP HANA.

SAP HANA SAP Solution Manager SAP HANA.

SAP HANA
SAP Solution Manager. SAP HANA (
).

, :
- SAP HANA
- SAP HANA
- SAP Solution Manager
www.service.sap.com/solutionmanager Usage Rights

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45

SAP Solution Manager



http://support.sap.com/solutionmanager

WIKI SAP Solution Manager

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46

.
,
SAP Labs, Malaya Morskaya 23, 190000 St. Petersburg, Russia

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