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Unit
14
Inst
allin
g
and
Mai
ntai
ning
Com
pute
r
Har
dwa
Student n 40074979
Btec Level 2
Assignment 1 Task 1
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Mohan Daniels
Student n 40074979
Btec Level 2
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Mohan Daniels
Student n 40074979
Btec Level 2
You can also improve your security system in your Personal Computer (PC)
which means you are less likely to get a virus on your system.
I hope the information here helps you to understand your current systems.
Please feel free to email me if more clarity is needed.
MSDaniels
19/02/2015
Equipment
General Office
CEO Office
Machines
OptiPlex 390
Printer
Network status
Internet Network
DDR2 4GB
DDR2 3GB
Benq Senseye
Sony SDM-E76
Optical drive
Samsung Writemaster
USB drives
Fire-wire connection
Other peripherals?
Operating system
Software applications
installed
Microsoft Office
Microsoft Office
Other software?
Considerations
Assignment 1 Task 2
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Mohan Daniels
Student n 40074979
Btec Level 2
Training
After you have upgraded your personal computer, you should train to use the
new system. The implication of this is that you have to spend more time
training to use the new system instead of getting any actual work done. But
your system will be better than before and possibly easier to use if upgraded.
Compatibility
Your personal computer might not have certain parts that are up to date. For
example you might not have enough RAM (Random Access Memory) so
maybe some software might need to use more RAM than what you have, or
you might need more storage in order to download some software because
your storage is full, or you might not have a CD drive so you cant use CDs or
DVDs on your computer which can be an implication because it can cost a bit
of money and some time. But can also improve your personal computer
more.
Decommissioning
Decommissioning hardware components is where components that are not
needed anymore are stopped being used. These hardware components need
to be destroyed and terminated. You should never dispose of these hardware
components by putting them in the bin because there is an electric current
running through the hardware component that you threw in the bin. This can
be dangerous for the environment. And you might have some private data in
that hardware component that someone else can access by getting hold of
the hardware component that you threw away. In order to dispose or destroy
your hardware you could hire a professional to do it for you so you can get rid
of your data and destroy your hardware component properly. The implication
is that this can cost some money and time. But at least you get rid of your
data without having to worry about the information stored in your hardware
being accessed by another person if you threw it in the bin and you save the
environment at the same time.
Risk
Every hardware upgrade comes with risks as the computer hardware
components are very delicate and if not handled appropriately can very
easily be damaged for example if static electricity is not managed with a
antistatic wrist strap. There are also data risks to consider. Before an upgrade
it is essential to backup all your data. If the work is carried out during office
hours then that could impact your clients if your system is unavailable to you.
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Mohan Daniels
Student n 40074979
Btec Level 2
I hope this report is of help to understand a little deeper the issues involved
however as many businesses find out it is definitely worth it in the long run.
MSDaniels
20/02/2015
Assignment 1 Task 3
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Mohan Daniels
Student n 40074979
Btec Level 2
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Mohan Daniels
Student n 40074979
Btec Level 2
Assignment 2 Task 1
Email to Manager
To: Manager@hotmail.com
From: MSDaniels@hotmail.com
Date: 20/02/2015
Subject: Client-Central Employment requests and requirements for their
system
Dear Manager,
Our client Central Employment have a number of problems and requests.
Here they are for your consideration:
Technical difficulties- CEO unable to log on, CEO needs RELIABILITY, SPEED
& CAPACITY improved and his optical drive is faulty as it is unable to read
data from any disk
Wish to upgrade their systems so they can scan hand written documents
into their computer database
They want to be able to copy data from one optical disc to another to
allow data to be transferred to clients without excess paperwork
The client stresses that if the upgrades we do for the CEOs system are
successful then other machines will be upgraded in due course too.
We have a tight timeframe as they wish the job to be completed by
24/02/2015
They also have constraints for us to consider:
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Mohan Daniels
Student n 40074979
Btec Level 2
The CEO is concerned that that confidential client data could be lost
during the work and will not allow any machines or components to be
taken off site
Assignment 2 Task 2
Action Plan for Installation and Maintenance
First check area for safety. Overloaded power sockets, trailing cables, food
and drink can hinder your safety. Disconnect PC from electric supply. Then
proceed:
The hardware components, devices and s/w resources required for the
upgrade are:
Mohan Daniels
Student n 40074979
Btec Level 2
running, usually copying them from the hard disk. Anything in RAM is
lost when the power goes, so data needs to be saved to hard disk or
other storage before the computer is switched off. As software gets
more sophisticated greater demands are put on RAM so upgrading it
can help.
OPTICAL DRIVE ( CD DVD writer) As this is broken we need to install a
new one
HDD and SSD (hard drive) are both memory components which need
upgrading to achieve the purposes client has requested
NIC ( Network Interface card/controller)
As a general guide the noises a computer makes can alert you to internal
problems as can excessive heat levels around it when it has been used for a
few hours.
If the computer has not had regular maintenance then a good service level
contract including monthly maintenance can be suggested to the client to
keep their system in good working order. Dust and dirt collect quickly in
electrical devices and can damage the delicate internal system.
Other fault finding tools include:
Do a P.O.S.T
Run WMC to check new RAM
Run CDI to check new components are working
Listen to the purring of the computer, should sound quieter
Use the computer to check its speed, capability, booting up time
Check that the scanner works and is compatible with the computer
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Mohan Daniels
Student n 40074979
Btec Level 2
Assignment 2 Task 3
Email to Client
To: client@hotmail.com
Cc: manager@hotmail.com
From: MSDaniels@hotmail.com
Date: 22/02/2015
Subject: Upgrading your Technology System and Possible alternatives
CCN Consultant
King Street
Nottingham
NG2 IGO
Dear Client,
I will be undertaking maintenance and upgrading work on your Technology
System. The work will include:
Buy a new Technology System for the CEO in view of the fact that your
business is expanding to international levels. Software is evolving at a
great speed and hardware has to catch up regularly
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Mohan Daniels
Student n 40074979
Btec Level 2
Enhance your present Technology System further but it will cost you
above the budget of 250.00
Extra security needs to be considered too for your present Technology
System
Assignment 2 Task 4
Email2 to Manager
To: Manager@hotmail.com
From: MSDaniels@hotmail.com
Date: 21/02/2015
Subject: Justification of my final decisions for Client
The client in their brief had a number of specific purposes and client
requirements. I have tried to deliver exactly what they want given the
constraints they gave.
Scanner was a must. And they wanted one that should be capable of
optical character recognition
The optical drives were a must especially as the one they had was
completely broken so were putting 2 in to ensure disk to disk copying
can take place which was one of their requirements
The RAM was a must as their system was very slow. The CEO only had
3Gb RAM on his PC which is not ideal in business presently
The NIC was essential too for network efficiency purposes
The hardware costs must remain within a budget of 250.00 and that
has been ensured
The CEO was concerned that the confidential data could be lost during
the work and would not allow any machines or components to be taken
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Mohan Daniels
Student n 40074979
Btec Level 2
off site I have ensured that CNN honour that by going to the client site
to do all the work there
The client stressed that if the upgrades we do for the CEO are successful then
other machines will be upgraded in due course too. To ensure we get the
contract for this I have been as thorough as possible to ensure the clients
needs are met on their terms.
Look forward to hearing your thoughts on this
Yours Sincerely
Mohan S Daniels
Assignment 3
Now before we uninstall some of the hardware, we have to back up our files so
that you dont lose any of your important documents and work.
Get to your documents then select all your documents and then CTRL+C them.
After you do that you want to do the following picture instructions that are
provided for you. This is how you backup your files with a LAN
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Mohan Daniels
Student n 40074979
Btec Level 2
Create an empty document then paste your files into the empty document
or
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Mohan Daniels
Student n 40074979
Btec Level 2
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Mohan Daniels
Student n 40074979
Btec Level 2
After you have backed up your files it is now safe to uninstall your
hardware.
Here are some of the tools you might need but in this case I am not going
to need any of these tools. No pun intended
Here I am about to take the case of the computer by pressing 2 buttons on the
side at the same time
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Mohan Daniels
Student n 40074979
Btec Level 2
After I open the case I am about to use an antistatic wrist strap to avoid
antistatic discharge to avoid damaging the hardware component that I am about
to install into the computer
Here I am uninstalling the graphic card that has can have 10/100 mbps and then
I am going to replace it with a VGA-DVI with 1gbps card
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Mohan Daniels
Student n 40074979
Btec Level 2
In this photo I have installed the 1Gpbs NIC and the VGADVI
These images below are going to show you how to install and test your printer
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Mohan Daniels
Student n 40074979
Btec Level 2
Once you have done everything that I previously told you it should come up with
this screen
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Mohan Daniels
Student n 40074979
Btec Level 2
In the list of available printers, select the one you want to use and then click
Next in the bottom right corner
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Mohan Daniels
Student n 40074979
Btec Level 2
Once you have chosen whatever printer that was in the list you can then give the
printer a name (this is optional so you do not have to do this) and then you can
click next.
I am turning my printer sharing off so that nobody can acces my printer through
any other device but the one that I am using. But if you want to share the printer
so that others on your network can find and use it you are going to have to put in
a share name and your location
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Mohan Daniels
Student n 40074979
Btec Level 2
After you have finished with the printer sharing options, click Next and it
should come up with this screen below
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Mohan Daniels
Student n 40074979
Btec Level 2
And there you go! Now if you want to print a test page just click on the Print a
test page button on the bottom left corner of the page. Once you have done
that you can click Finnish to complete the installation of the printer.
Test Plan
1
Check that the scanner works and is compatible with the computer
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Mohan Daniels
Student n 40074979
Btec Level 2
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Mohan Daniels
Student n 40074979
Btec Level 2
4. Check that the scanner works and is compatible with the computer
Assignment 4 Task 1
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Mohan Daniels
Student n 40074979
Btec Level 2
Upgraded
RAM
Speed
improved
significantly
24/02/15
Upgraded
HDD to SDD
Installed NIC
Computer
booted rapidly
Improved
network
interface
Tested it to
make sure it
is working
and it was
fine
Tested to
make sure
one disc can
be copied to
another
There was a
lot of dust and
dirt inside
24/02/15
24/02/15
Installed
scanner
24/02/15
Replaced
faulty optical
drive and put
two in
24/02/15
General
maintenance
CEO had 4 Gb
now. It may
need
upgrading
again as
business is
expanding
All the
activities took
a total of 4
hours
Page 24 of 29
Mohan Daniels
Student n 40074979
Btec Level 2
Assignment 4 Task 2
Feedback Questionnaire
Modified Technology System
1) Are you satisfied with the modifications?
Very
Moderately
Slightly unhappy
Very unhappy
Mohan Daniels
Student n 40074979
Btec Level 2
No
Yes
No
Yes
No
Thank you very much for your feedback. This is of immense help to us, to
give better service to our clients.
Page 26 of 29
Mohan Daniels
Student n 40074979
Btec Level 2
Assignment 4 Task 3
Evaluation, Justification and 3 further
Improvements of the Modified technology System
This report is to show Mr Manager the Evaluation/Justification of the modified
technology system and suggest three further improvements that can be done
to benefit our client Central Employment.
The CEOs machine had developed a fault and we are unable to log-on
to it.
Prior to this the optical drive had developed a fault and it was not
possible to read any data from any disc that was inserted.
The CEO is unhappy with the time it takes for his machine to boot-up,
open applications and complete jobs. He would like to improve this
performance.
If the upgrades to the CEOs system are successful then other machines will
be upgraded in due course.
Constraints:
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Mohan Daniels
Student n 40074979
Btec Level 2
As you can see all their issues and constraints were addressed. Thus we have
a satisfied client.
3 Improvements
Further improvements are possible and desirable.
I hope this report shows clearly the excellence of the work and our standing
with our clients Central Employment.
MSDaniels
24/02/15
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