Deirdre Wyer

19 Cherryfield Avenue, Ranelagh, Dublin 6

+353 83 4752183 deewyer@gmail.com

Career Objective
As a HR/Learning & Development Professional who has recently returned home from Australia, I am
eager to secure a challenging role where I can utilise and further develop my skills. My professional
experience and enthusiasm have enabled me to build strong interpersonal, communication and project
management skills. I am a resourceful, determined and self-motivated individual who can adapt
seamlessly to new situations.

Academic Qualifications
Sep 2014 Nov 2014: Australian Institute of Management, Melbourne
Certificate IV in Workplace Training and Assessment Intensive Course
Sep 2004 Aug 2008: National University of Ireland, Galway
Bachelor of Corporate Law with Spanish
Sep 2006 Jun 2007:

University of Granada, Spain, Erasmus Programme completed

Employment
Learning & Development Consultant

Nov 2013 Mar 2015

Lumo Energy, Melbourne Australias fastest growing home and business energy retailer supplying gas
and electricity to Victoria, Queensland, New South Wales and South Australia 500+ FTE with a contact
centre in Mumbai of 200+ FTE
Responsibilities:

Partnering with leaders across Operations, Sales and supporting areas (Marketing, Quality,
Compliance) to develop and design high quality learning and development solutions

Prioritising workload/projects based on business demands and deadlines

Design and development of company-wide eLearning programmes (Articulate Storyline, Pulse)

Managing our HRIS and Learning Management Systems

Evaluating and analysing course training and feedback and providing monthly reports to the
EGM for HR

The ongoing coordination of professional development of staff; internally through Development

Action Plans and externally through partnerships with external training providers

Maintaining a strong working relationship with our contact centre in Mumbai and supporting
their L&D team through regular train the trainer sessions

Providing ongoing administrative support to the wider HR and L&D teams

Achievements:

Researched the procurement of a new authoring tool (Articulate Storyline) and managed its
implementation

Received a Luminous Quartus Award; awarded to individuals by the Executive team for making
significant impact within their respective departments. I was recognised for my ongoing efforts
in the design, development and roll out of Information Security eCourses throughout the
business

The completion of my Kaizen Belt Project which involved using 5S principles to improve
document and version control processes in our department

Represented the HR team on our Customer Experience forum where customer centric initiatives
were developed and introduced into the workplace

Corporate Receptionist

May 2013 Nov 2013

Lumo Energy, Melbourne As above

Responsibilities:

Managing the busy front desk for a large utilities company; taking calls, assisting with customer
enquiries, arranging board meetings, ordering stationery and office equipment as needed

Assisted various departments with project specific work including marketing campaigns,
recruitment administration and police checks for incoming candidates

Achievements:

Acknowledged for my ongoing support to the business and stakeholder engagement skills;
interviewed for a job in Learning & Development and was successful.

HR/Office Coordinator

Nov 2012 Apr 2013

PeopleStreme Human Capital Management, Melbourne A global provider of employee performance

management and talent management systems with a workforce of 50+ FTE.
Responsibilities:

Ensuring the smooth operation of the office and administrative functions, as well as providing
project specific support to various departments (Marketing, Sales, Training and Development
departments)

Running the Helpdesk for technical issues from our clients and assisting on customer cases

Liaising with Recruitment Agencies, short listing candidates and arranging interviews

Ensuring the smooth induction of new staff

Scheduling and coordinating meetings, client training, conferences, appointments and events

Payroll and invoice management (MYOB)

Achievements

Assisted the Marketing and Software Development teams in the design of Performance
Management modules

Underwriter Administrator

Aug 2012 Nov 2012

Dual Australia, Melbourne - A specialist underwriting agency focused on providing insurance solutions
to the mid-market. Product lines include Financial Lines, Accident and Health and General Liability. 50+
FTE
Responsibilities:

Processing submissions, endorsements and renewals

Handling email, client queries and providing administration support for the underwriting team.

Binding policies, chasing up on renewals and sending out policy documents

Liaising with internal clients such as brokers and underwriters where necessary

Working closely with the A&H department processing Corporate Travel and Voluntary Worker
policies

Continuing Professional Development

Instructional Design: Essentials, Australian Institute of Training & Development, Melbourne

Instructional Design: Beyond ADDIE: Putting the DESIGN into Instructional Design, Australian
Institute of Training & Development, Melbourne

Articulate Storyline Advanced (1 day course)

Behavioural Interviewing - Targeted Selection Interviewer training with DDI, Melbourne

References available upon request