I

Objective
JuhiAgarwal

with6YearsExperience

ContactDetails
Email:Juhi.ag123@gmail.com
Mobile:+919654019145

Address
N195,GroundFloor
SouthCity1,Gurgaon

PersonalData
FathersName:Dr.AshokAgarwal
DateOfBirth:15Jun1981
MaritalStatus:Unmarried

Reference
Availableonrequest

Seekingachallengingandgrowthorientedpositionwheremy
interpersonalskillscanbebestutilized.
Toassociatewithanorganizationwhichprogressesdynamicallyand
givesmeachancetoupdatemyknowledgeandenhancemyskills,
inthestateofarttechnologiesandbeapartoftheteamthatexcels
inworktowords,thegrowthoforganizationandmysatisfaction
thereof.
MygoalistocreateatrulycompetitivearenawhereverIworkto
bringmyenthusiasmandsenseofconfidencetotheorganization
andtothepeopleIworkwith.

ProfessionalExperienceSummary

SeniorTrainingCoordinator(Nov09Mar14)
NIITLtd.
Gurgaon,India
Industry:LearningandDelivery

TechnicalSupportExecutive(Nov07June09)
BPOs

InBrief
HandlingTraining&DevelopmentProgram
Goodknowledgeofcustomerbehaviorsandservices
Effectivecomputerskillsforcorrespondenceanddatamaintenance
Excellentcommunicationskillsforclientinteractions
Expertinschedulingthemeetings,maintainingoutlookcalendar
ExperienceinworkingonCRM

Strengths

TeamPlayer
SelfConfidence
Fastlearnerwithanabilitytoexcel
GoodCommunication
Interactive
Acandoattitude
Logicalandoutofboxthinking

ServicewithSmile

Attentiontodetail

EducationalQualification

ExecutiveMBAinHRM
IIMCalcutta

B.E.ComputerTechnology,60%
PCE&A,NagpurUniversity

HSC,64%
Kasganj,UP

SSC,74.89%
Kasganj,UP

ProfessionalExperience

NIITLtd.
WorkedasSeniorTrainingCoordinatorFromNOV2011Mar2014
HandlingadministrativetasksofTraining&DevelopmentforSAPclientsglobally
BeingthemediumforthePSDandRCTteambasedonclientsites(mainlyinGermany&US)
Schedulingmeetings&deliveringthegloballiveandonlinetrainingssuccessfully
Fixingupthereservationofmeetingrooms
Maintainingdaywisemeetingscheduleonexcel
Preparingtheinvitesforthemeetingsoveroutlook
AssistingtheSAPTrainingManagersontheirroles&tasks
Assistingwitheventadministration
Proofreadingdocumentation
Creatingandamendinginternaldistributionlists
RecordingandeditingofsessionsonCamtasia7&8
PointofcontactforonsiteNIITTrainingCoordinators,Vendors,Client,Trainers(mainlyworkinginUS,UK&
Germany)
MaintainingServiceLevelAgreement(SLA),FailureModeEffectsAnalysis(FMEA)&RootCauseAnalysis(RCA)
SortingoutgeneraltelephonequeriesandinvestigationofsystemsrelatedwithTrainingofSAP
AssistingResourceManagers
Providingtrainingsandmentoringtheteam
PreparingpresentationsonMSPowerPointonPSDandRCTfornewinternalhiring
PreparingreportsonMSExcelfordailyprocessrelatedreports

WorkedasSeniorExecutiveManagedServicesfromMAY2011Nov2011
SubjectMatterExpertfortheteam
TrainingAdministratorforElementK
Preparingteamsweeklyreportsfortheclient
Providingtrainingandmentoringtheteam

WorkedasanExecutivefromMay2010APR2011.HandledmultipleprocessessimultaneouslyforManagedServices

ITT:Level2TechnicalSupportExecutive
ELEMENTK:TrainingAdministratoraswellasFirstLevelofSupport
BT:TrainingAdministrator
TOYOTA:TechSupportfortheircourses

WorkedoncontractwithNIITLTDfromNOV2009toAPR2010.Handled3processessimultaneously
DIAGEO:TrainingSupport(Voice)forWindowsVistaandOffice2007.EducatedDiageoemployeeshowtoworkon
theWindowsVistasystemandOffice2007(Word,Excel,PowerPoint)
FINRA:TrainingAdministrator
ITT:Level2TechnicalSupportExecutive

BPO

WorkedasTechnicalSupportAssociatewithMPHASISfromJULY2008toJUNE2009
ItwasaB2Bprocess

WorkedasTechnicalSupportExecutivewithWIPROBPOfromNOV2007toJUNE2008
DellProcess

SoftwareSkills

OfficeAutomation(MSOfficepackage2010)
Internet&WebTechnologies
KnowledgeofOS:WindowsVista,Windows7

HardwareSkills
Desktop,Laptops,Printers(Troubleshooting)

Achievements

NIITStaroftheMonth:March2012,February2013
MemberoftheTeamSAP:WonTeamoftheQuarterTwice
MemberoftheTeamSAP:WonChampionoftheYear2013
LeanCertification
MemberofOrganizingCommitteeofNIITBash,2013
ClientappreciationinCSSrating,appreciationforHostingfromTrainers
Haveparticipatedinextracurricularactivitiesatoffice,schoollikeAnnualDay,DanceCompetitions,TajMahostav
(Agra)

JuhiAgarwal