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Guide.

Te 1, A26 ( )
Te 1, A50
Te 1, B43
Te 2, D14

1, A50
1, B24 B 44
1, C16
 1, Z24 ( )
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Te 1, B23 B 43
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O2-Shop, Photair

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(rps@frankfurt-airport.de . +49 174 155 06 09)
Duty Free
Duty Free :
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Duty Free
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15

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Hausmanns

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6 21.30

M3; N1
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Thomas Sabo
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N4; O3
6 21.30

N4
6 21.30

Porsche Design
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Massimo Dutti
600 58 Massimo
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N5
6 21.30

N5
6 21.30

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6 21.30

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6.30 21.30

Lucullus NERO
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19

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CAVIAR HOUSE & PRUNIER

CAVIAR HOUSE & PRUNIER
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Hugo Boss, Boss Orange, Paul&Shark
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L2
6.30 21.30

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A Metropolitan Pharmacy
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9 18 (Tageszimmer),
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27

24

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,
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Te 1, 2, Shopping Avenue
Te 1, 2, Shopping Boulevard
Te 1, 0, Airport City Mall
Te 2, Shopping Plaza

Starbucks Coffee (Te 1 B, 2, Shopping Avenue)

Connection Bar & Restaurant (Te 1 B, 2)
Quickers (Te 1 B, 2, Shopping Boulevard)
Scoom (Te 1 B, 0, Airport City Mall)
McDonalds (Te 2, 4, Food Plaza)
Relay (Te 1 B, 2)
Players Island (Te 1 B, 0, Airport City Mall)

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Fraport-Communication Center
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T: +49 (0) 69 755-11900
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Te 1 B, , 3128
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32

33

Create

your stay

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.

12

3 

100 300
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3  ,

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3 VIP- ,

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3  Fast Lanes

3 Sky Line

3 

: 220
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3  300 , ,

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3 23 -,
3 60
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3 15

:
Kundenzufriedenheit

Kundenbefragung 2012
Kundenurteil (21.576 Befragte)

Top-Bewertungen der Kunden

Wartezeit (Note 1,62)
Freundlichkeit (Note 1,72)
Sauberkeit (Note 1,78)

Gesamtnote: gut (1,84)

TV MS Standard

34

Gltig fr Fraport AG
Geltungsbereich: Passagier-Service FRA
Gltig bis 2014
Freiwillige Prfung

35

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1 2

:
: Fraport AG Frankfurt Airport Services Worldwide,
60547 Frankfurt am Main, Unternehmenskommunikation (UKM-KS),
Flugbetriebs- und Terminalmanagement, Unternehmenssicherheit (FTU-TS)
: Astrid Wittorff, Doris Juliano
: 2013
www.frankfurt-airport.com
feedback@fraport.de
www.twitter.com/Airport_FRA
www.facebook.com/FrankfurtAirport
www.facebook.com/FraportKarriere

1. !
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2.

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E2E13

D1D9

(D1; D3; E3; E4)

(E2; H2)

(H2)

(E4)

Sky Line
(E2)

(F2)

- Sky Lounge
(H2)

(C2; C3; E3; G2)

A
(E2)

(H1)

(B/C1; F1; F3)

(B1; F1)

Food Plaza
D17D20,
D50D54

D21D44,
E21E26

Shopping Plaza

Te 1
Sky Line

(G1)

E21E26

D21D27

D
B
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A, Z

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D50D54, E2E13

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A1

A1

A2

B19
B10B13

B14 B17
B60 B63

B2B9

A26A42

B54 B59

B4
Goethe Bar

A2

0
B2

B4

B2

Z2

Z50Z69

D
B
C

A, Z

Airport City Mall

ACC (Airport
Conference Center)

Sheraton

A50A69

Shopping Boulevard

C1

9
C

C2

A1A5

A6

Te 2
Sky Line

10

Shopping Avenue

(K5)

(J5; K3; K5)

(J5; L2)

Sky Line
(J4; M2)

A B
(K3M4)

(I5; J5;
K2; K3; K5; L5; M2; N4; O3; P4; P5)

; LuxxLounge
(I2; N1; O5); (J5)

A
(K4)

(I2; J3; L2;

M2/3; M4; O4; O5; P4; P5)

(N3; N4; O3)

(I2; M3)

(J4)

(I1; L2; N1; N5; O4; O5)

(J2; K4; O4; O5)

(J5)

(L2; O4; O/P5)