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The last two years have witnessed a gradual and noticeable improvement in the
economy. The upsurge in inward remittances, proactive policy initiatives on country debt
reduction, implementation of IMF program and negligible trade gap have led to a
progressive strengthening of the external account. These factors have led to a healthy build-
up of reserves and improved the investment outlook of Pakistan.
At the domestic level from the financial industry’s perspective, the emphasis on
monetary policy initiated in 2001 to reflate the economy continued resulting in surplus
liquidity in the banking sector and further lowering of interest rates.
Despite the foregoing positive catalysts to re-invigorate the economy, the real sector
continues to be plagued with subdued economic activity and an increase in unemployment
levels. There are multiple causative factors for the current situation as far as the real sector is
concerned. The large scale-manufacturing sector suffers from excess supply as a result of
heavy investments in the nineties. Discernable investment in recent times has been in
selective areas primarily oil and gas and textile exporting units. Domestic investment by
small and medium industries seems to be hostage to investor anxiety perhaps stemming
from geo-political and domestic political risk.
Emanating from the operating environment and the monetary policy, the banking
system continues to reflect hefty investments in Treasury bills etc well in excess of the SLR
requirements. In response there is a marked change in the efforts of the financial fraternity to
explore new avenues to lend; consumer financing seems to be the flavor of the day. Factors
like skill, technology to originate and manage consumer loans in a cost effective manner,
development of a borrowing culture in individuals and evolving cost-effective legal and
collection framework and lastly job creation in the economy are needed for volumetric
growth in consumer financing. The impact of this on advances will however, be felt in the
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longer term and in the interim low margins from the existing borrowing segments will
continue to pressure banks profitability.
EMERGENCE OF BANKING
The Goldsmiths issued receipts for the money deposited with them, which began
to pass from hand to hand in settlement of transaction as people had confidence in the
integrity and solvency of goldsmiths. The receipts were drawn on a way that it entitled
the holder to claim that specified amount of money from goldsmiths. These receipts were
the earlier bank notes. Thus the second stage in the development of banking was the
issues of bank notes.
The goldsmiths discovered all the people who had deposited money did not come
to withdraw their finds in cash, only a few people presented the receipts for encashment
during a given period of time and they also found that most of the money deposited with
them was lying idle. They also found they were being constantly requested for loan on
good security. They thus thought it profitable to lend at least some of the money with
them to needy persons. This proved profitable for them. Instead of charging interest from
deposits, they began to give them interest on money deposited with them. This was the
third stage in the development of banking.
Through experience, banks came to know that they could keep a small proportion
of total deposits for meeting demands of customers for cash and could easily lend the
rest. They allowed deposits to draw over and above than the money standing to their
credit. They thus allowed the overdraft facility to their deposits and this was the fourth
stage in the development of banking. Every bank issued receipts and most allowed
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overdraft facility and this caused too much confusion the systems. In order to earn profits,
banks did not keep adequate reserves to meet demands of customers for cash. This failure
on the part of bankers to return money caused widespread distress among people.
In order to create confidence among the people, steps were taken to regulate the
banking. A conference was held in Nuremberg in 1548 where it was decided that a bank
should be set up by the state, which would streamline the banking organization and
technique. The first central bank was thus formed in Geneva in 1694. The responsibility
of issuing notes is now entrusted to a central bank in each country.
With passage of time, activities of commercial bank increased. They dealt with
large number of issues such as obtaining funds, advancing loans to business, farmers,
households, making investment in stocks, discounting bills of exchange etc. commercial
banks are now multi-service organizations and play a very important role in financial
markets.
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OVERVIEW OF THE FINANCIAL SECTOR IN PAKISTAN
According to various books there were 3496 branches of Indian scheduled banks in
the undivided sub-continent as on 1st March 1947 out of which only 487 branches were
located in areas presently constituting Pakistan. However the number of scheduled banks
drastically declined to 195 from 487 immediately after partition.
At the time of partition there were only two banks having the honor to be first
commercial bank of Pakistan namely Habib Bank Ltd., which was set up in 1941 with its
Head Office in India and the Australasia Bank Ltd., which was established in 1944 with its
Head Office in Pakistan.
By following the partition, an expert committee was set up and this committee
recommended that the Reserve Bank of India being the Central Bank of the undivided India
should continue to function as Central Bank of Pakistan and the Indian currency notes
would continue to be legal tender in Pakistan till 30th September 1948. Subsequently it was
decided to have separate Central Banks and the State Bank of Pakistan was set up and
started functioning from 1st July 1948.
Thus the history of Banking system in Pakistan started with the establishment of the
State Bank of Pakistan which was inaugurated by Quaid-e-Azam Mohammad Ali Jinah on
1st July, 1948. Consequently three banks were established which include Muslim
Commercial Bank Ltd. formed in September 1948. Bank of Bhawalpur in October 1948 and
National Bank of Pakistan in 1949. Habib Bank also transferred its Head Office from
Bombay to Karachi due to partition in August 1947 and it was assisted by the State Bank to
finance domestic trade of the country.
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BANK ALFALAH LIMITED
Bank Alfalah Limited was incorporated in June 21st, 1997 as a public limited
company under the Companies Ordinance 1984. Its banking operations commenced from
November 1st ,1997. The bank is engaged in commercial banking and related services as
defined in the Banking companies ordinance 1962. The Bank is currently operating
through 45 branches in 21 cities, with the registered office at B.A.Building, I.I.
Chundrigar, Karachi.
Since, its inception as the new identity of H.C.E.B after the privatization in 1997,
the management of the bank has implemented strategies and policies to carve a distinct
position for the bank in the market place. Strengthened with the banking of the Abu
Dhabi Group and driven by the strategic goals set out by its board of management, the
Bank has invested in revolutionary technology to have an extensive range of products and
services. This facilitates their commitment to a culture of innovation and seeks out
synergies with clients and service providers to ensure uninterrupted services to its
customers.
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upgrade the quality of service to the customers, training of team members in all the
integral aspects of banking, customer service and IT was specially focused.
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VISION
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MISSION
“To develop and deliver the
most innovative products,
manage customers experience,
deliver quality service that
contributes to brand strength,
establishes a competitive
advantage and enhances
profitability, thus providing
value to the stakeholders of the
bank
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BOARD OF DIRECTORS
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MANAGEMENT
Executive Incharge
Executive Incharge
Strategic Planning & Global
International &Treasury Division
Marketing
Executive Incharge Executive Incharge
Human Resources Division IT Division
Executive Incharge Executive Incharge
Credit Division System & Operation Division.
Executive Incharge
Executive Incharge
Credit Monitoring Division
Establishment & Administratration
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NETWORK OF BANK ALFALAH LIMITED IN PAKISTAN
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The detail of Bank Alfalah Network in over Pakistan is as under:
KARACHI
LAHORE
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Sr. No. Branch Phone Number
RAWALPINDI
ISLAMABAD
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Sr. No. Branch Phone Number
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Sr. No. Branch Phone Number
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ORGANIZATIONAL STRUCTURE
President (CEO)
Vice President
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Clerical Staff Non-Clerical Staff
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GOALS & OBJECTIVES
Goals and objectives are factors through which the company’s devotion and
commitment to the job can be seen. If the goals are realistic and achievable, than surely
that organization is doing it’s job.
Bank Alfalah also has certain goals and objectives which it is trying to achieve,
through it’s various strategies and operations. The goals and objectives are mentioned
below:
3. To create unit banking network in all the branches of Bank Alfalah, the
end of the year. This means that all the operations of the bank, i.e. deposits
to advances, imports, exports, L/C Opening, foreign currency and many
more aspects under one roof, so that the customer can be facilitate in one
visit.
4. Islamic Banking is one of the goals of Bank Alfalah though it has been
initiated in the last fiscal year and it is very acceptable for general public.
However, there is lot of work to do for successful implementation of the
Islamic Banking Plan. In this regard the Bank is opening specific Islamic
Banking Branch under the supervision of its Islamic Banking Division.
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STRATEGIES
Bank Alfalah has formulated certain sets of strategies to enable it to achieve its
goals and objectives. These strategies are mentioned below:
1. In order to achieve it’s goals of creating a sound base and presence of efficient
modern banking system, Bank Alfalah has started operation of Automated Teller
Machines in all the major areas like Karachi, Lahore, Islamabad and other cities of
Pakistan.
3. The main focus is building relationships and being known by the way they do
business. Management recognizes that a banking relationship requires compatibility,
communication, and cooperation and that each customer deserves nothing less than full
attention and available resources to meet their financial objectives.
4. Core value and corporate culture is based on the belief that superior personalized
service is the most important product. Bank is in the process of getting to know
customers by name and understand their business and personal financial needs. This one-
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on-one, personalized service quality has served as Bank Alfalah's unique signature since
inception and continues to separate it from other financial institutions.
5. The Bank Alfalah team comprises of some of the most highly skilled and
professional financial experts in banking industry. Managers, lenders and trust advisors
offer the unique perspective of knowing and understanding in the local economy. The
Management focuses its attention on making informed and feasible economic decisions,
bringing better returns and more profitability for investors and customers.
6. Keeping in view the unrest among the Islamic Community on the Interest Bearing
Banking the Alfalah is in the process of target marketing and gives its full attention to this
segment of a large population over the world.
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ACCOUNTING POLICIES
Basis of Presentation
In accordance with the directive of the Federal Government regarding the shifting
of the Banking system to Islamic modes, the State Bank of Pakistan has issued various
circulars from time to time. On permissible form of trade related mode of financing
comprises of purchase of goods by the banks from their customers and resale to them at
appropriate mark-up in price on deferred payments basis. The purchase and slaes arising
under these arrangements are not reflected in these accounts as such but are restricted to
the amount of facilities actually utilized and the appropriate portion of mark-up thereon.
Accounting Conversion
These accounts have been prepared using the historical cost convention in
conformity wit the accepted practice of banking institution in Pakistan.
Fixed Assets
Owned: Fixed assets are stated at cost less accumulated depreciation. Depreciation
is computed over the estimated useful lives of the related assets at varying rates and
methods depending on the nature of the assets.
The cost of the assets is depreciated on the diminishing balance method, except
for vehicles, carpets and renovation costs of leased premises, which are depreciated on a
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straight-line basis. Depreciation is charged for the full month on purchase/acquisition of
assets while no depreciation is charged in the month of disposal of an assets.
Maintenance and normal repairs are charged to income as and when incurred.
Major renewal and improvements are capitalized. Gains and losses on disposal of fixed
assets are taken to the profit and loss account.
Leased: Assets held under finance lease are accounted or by recording the assets
and the related liabilities at the amounts determined on the basis of lower of fair value of
the assets and present value of minimum lease payments. Finance charge is allocated to
accounting periods in a manner so as to provide a constant periodic rate of charge on the
outstanding liability. Depreciation is charged on leased assets on the basis similar to that
of owned assets.
Investment
Investments are stated at cost, net off provisions made for diminution in value.
Profits and losses on sale of investment are dealt with through the profit and loss account
in the year in which they arise.
Advances
Advances are stated net off provisions for bad and doubtful debts. Specific and
general provisions for bad and doubtful debts are determined by the management kepping
in view the requirements of the Prudential Regulations issued by the State Bank of
Pakistan.
Foreign Currencies
Assets and liabilities in foreign currencies have been translated into Pak Rupees at
the rates of exchange approximating those ruling at the Balance Sheet date except those
covered by forward exchange contracts which are converted at contracted rates.
Exchange gains and losses are included in income currently.
Taxation
Provision for tax is based on applicable rates of tax after taking into account tax
credit available, if any.
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The Bank accounts for deferred tax, if any, taking into account major timing
differences, using the liability method. However, deferred tax is not provided it can be
established with reasonable probability that the timing differences will not reverse in the
foreseeable future.
Revenue Recognition
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PRODUCTS
COMPREHENSIVE AND DIVERSIFIED PRODUCT PORTFOLIO
Car Financing
Rupee Travellers Cheques
Online Banking
Credit Cards
ATMs
Home Financing
Islamic Banking
Corporate and Structured Financing
Car Financing
Car Financing is one of the major renowned product of Bank Alfalah and can be
utilized in terms of Financing of Used Vehicles, Loan against Car, Balance Transfer
Facility, Refinancing Facility (only for Alfalah Customers) and it is characterized in
terms of:
Lowest Mark up
Lower Insurance
Quick Processing
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Home Financing
Rupee Travelers Cheques are as good as cash and are accepted at the major shops,
travel agents, hotels business establishments and all over the country and abroad. This
service is being offered to facilitate instant fund availability to travelers and business people
who used to carry a large sum of money with them.
Credits Cards
Debit Cards
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Bank Alfalah Limited presents Alfalah HilalCard, the first Visa Electron
International Debit Card which gives an unlimited access to current / savings account
with a simple swipe, at millions of retail shops and ATMs, worldwide. The Alfalah Hilal
Card comes with a host of conveniences and benefits combined with the wide reach of
Visa Network enabling it to be accepted at more than 840,000 ATMs and 13 million retail
outlets around the world, making it the most acceptable Debit Card available in Pakistan.
On Line Banking
The bank offers 24 hours self service banking facilities to it customers on country
wide basis through deployment of Automated Teller Machine. This system allows the
banking facilities such as cash withdrawls, cash deposits, funds transfer, balance
inquiries, account statements. Electronic cash dispensing facilities are available in major
cities of Pakistan. All ATMs are linked through a state-of-the-art Satellite Based
Communication System which offers 24 hours real time service.
Islamic Banking
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increase to 50 by the year 2007. Islamic Banking has launched following products with
the perception that these are in accordance with the Sharia Principles.
b. Murabaha Finance
Letter of Credit
Letter of Guarantee
Demand Finance
Cash Finance
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BOSTON CONSULTING GROUP (BCG) MATRIX FOR THE SBU’S
MARKET SHARE
HIGH LOW
GROWTH RATE
HIGH
Car
Financing Islamic
Home Banking
Financing
Online ATM
Banking
Debit Card
LOW
Deposits Rupee
Travelers
Investments Cheques
Credit
Cards
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ENVIRONMENTAL ANALYSIS
Any environment which interacts with the functions and operations of a company,
should be properly studied and evaluated so that the environment only benefits the
company rather than affecting it negatively. Like other institutions, Bank Alfalah also has
an environmental effect on its functions. Basically two types of environment effect the
bank operations, policies and strategies.
Micro Environment
1. Deposits
2. Advances
3. Competitors
1. Deposits
2. Advances
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Advances are basically what Alflah give to people asking for money. If there shall
be more people depositing money. There will be more asking for advances as well. Banks
tend to make profit by giving advances at a rate higher than what they owe to the
depositors. The difference is the banks profit. If the environment is healthy then more &
more people will be asking for advances for business and other options. It is also evident
from the fact that during the year 2002-03 the advances growth rate is 71.12%.
3. Competitors
Competitors should always be studied with great care, because competitors, can
greatly influence an organization position. Bank Alfalah has a lot of competitors because
in a short span of 5 year it has achieved what not many banks had achieved. This leads to
competitions. Similarly Bank Alfalah should keep a tag on the competitors move or any
other new technology it is introducing, because to sustain in the micro environment, a
competitor has to be viewed with a lot of care.
Macro Environment
1. Demographic Sector
2. Economic Sector
3. Technological Sector
4. Social Sector
5. Political Sector
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HUMAN RESOURCE MANAGEMENT
Step-I The bank identifies its organizational needs and then acquires a
right king of human resource accordingly.
Step-III It also creates an interactive link between the employee goals and
the organizational goals.
Job Description
• Job identification
• Job summary
• Duties performed
2. Trainee Officers
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Training and Development
In Bank Alfalah Ltd. the process of Training and Development consists of various
other activities like:
a. Training:
b. Development:
Performance Appraisal:
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a. Traditional Approach:
b. Development Approach:
This approach viewed the employees as individuals and has been forward
looking through the use of goal setting. All the employees in the each of
the branches are given a performa. Every employee working in the bank is
assigned targets, usually their target are in the form of amount. The
performances of all the branches are reviewed in the end of December. Till
yet Bank Alfalah, has no computerized system to assess the performance
of employees
The performance appraisal process in the Bank Alfalah Ltd. consists of four inter-
related steps:
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iv. The formal performance and development appraisal discussion, based on
the completed appraisal form and ending in the construction of a
development plan.
Reward Management
In Bank Alfalah the elements of reward management system are consists of Basic
Pay; the fixed salary or wage which constitutes the rates for the job. This rate is varied in
a skill based or competence based system according to the individual’s skill or
competence. The rates are fixed by managerial judgement of what is required to recruit
and retain the employee.
There is no concept of bonuses, commission or over time related pay. The official
timing of bank is 09.00 AM to 06.00 PM but almost all of the employees have to work till
near 08.00 PM. However, for this additional work they are not getting any additional
bonuses / over time.
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SWOT ANALYS I S
STRENGTHS
Bank Alfalah has been awarded an AA- (double A minus) and an A1+ (A one
plus) in the long and short term respectively by the PACRA. These rating denote very
high credit quality and very low expectation of credit risk.
The main source of a financial institution is public savings in this regard public
confidence plays a vital role. So, the confidence of customers are the main strength of
Bank Alfalah.
WEAKNESSES
The main focus of Bank is major cities of Pakistan. It is direly needed to extend
its network and people should be educated about the functioning of bank. Since, Bank
Alfalah has strong set up in UAE and Middle East, therefore, specifically those areas of
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Pakistan should be targeted where large number of people are working abroad. Hence,
bank could avail an excellent deposit rate by using its annual budget specified for
network extension.
OPPORTUNITIES
In the prevailing scenario, Bank Alfalah could penetrate further and could capture
various corporate customers in addition to the retail customers by expanding their
network.
In addition to the excellent routine banking, it has earned a good name by offering
special products like car financing, home financing and credit card. So, the penetration of
these products could enhance the market share.
Bank Alfalah has launched another division known as Islamic Banking. This new
aspect will also attract a large number of people, who don’t want to deal with interest
bearing banking. Hence, it’s a new opportunity where competitors are limited.
THREATS
While doing business, threats are part of the game. Especially, in this era, most of
the financial institutions are working as Private Limited Company and facing or have a
fear of threat from their competitor as well as new entrants.
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In order to maintain as well as to enhance the market share, banks always try to
introduce new schemes / packages. Hence, the environment is very much innovative and
adaptive to the needs of customers.
Though Bank Alfalah has a strong footing and maintain a good number of loyal
customer, still bank has threats in various sectors:
a. In Car Financing MCB & UBL are threats however, the expected
car financing of ABN Ambro could also be a threat for Bank
Alfalah.
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MANAGERIAL PRACTICES
Aggressive Banking
Bank alfalah expanding their network of Islamic Banking. Bank Al Baraka has been
serving the Islamic banking sector since 10 years and they have only 5 braches in
Pakistan. On the other hand bank Alfalah has established 20 branches in a year.
Motivation
Bank Alfalah motivating their employees by giving them comprehensive benefits and
professional environment within the organization, which enhances the performance of the
employees. Bank motivates their employees by giving 3 bonuses in a year.
BENEFITS
Monitory Benefits
Monitory benefits are given to the employees on the basis of their performance like salary
rise, cash prize.
Grade Promotion
Bank also provides benefit to their employees in the form of grade promotion. Grade
promotion motivates the employee to do their work efficiently and effectively.
Abroad Posting
Bank benefit their employees by sending them on overseas posting where they can
enhance their professional skills and get handsome financial benefits in terms of salary or
fridge benefits.
Controlling
Bank has proper setup of controlling the day to day transactions and operational affairs.
Bank controls the operations through a proper check and balance system and properly
monitor the daily work.
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Internal Control Unit
Bank has an Internal Control Unit that monitors the daily transactions within the
organization and keeps informing the management about the rules and policies violation.
Internal control unit has a proper check and balance on operations and other bank
departments.
Internal Audit
Internal audit is a tool to have a proper check on daily working in a bank. Internal auditor
has to point out the discrepancies found during audit. Internal auditors hand over the
audit report to the audit chief and he hand over that to the management. Management
overlook all the discrepancies and try to reduce the violation and also took the necessary
actions. Internal audit conducted in a bank twice a year.
External Audit
External auditors are the representatives of state bank of Pakistan. State bank assigned
them to audit the banks the find out the lapses or discrepancies according to the rules and
regulations of state bank of Pakistan. State bank imposed penalty on bank if they found
any discrepancies related to banking practices or procedures. External auditor hand over
the audit report to state bank of Pakistan and SBP handover the report to the management
along with the debit advice in form of penalty and management overlook the
discrepancies and take necessary actions. External audit conducted once in a year. Bank
Al Falah has a Chartered Accountant Company on his panel who prepare and overview
the financial reports of the bank Taseer Hadi & Co. is a chartered firm which is on the
panel of Bank Alfalah.
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CUSTOMERS PROBLEMS
It seems that the priority is given to the corporate customers in Bank Al Falah as the
individuals from middle class have to remind the management of certain branch to do the
needful for them. Customer is the king and customer always right. Bank is earning profit
from the customers. Bank should have a proper relationship with corporate as well as
individual customers. It is recommended that the management should stress on having
satisfactory relationship with individual customers because they can also provide the
revenue in term of profit.
EMPLOYEES PROBLEMS
1 Insufficient Employees
To compete in the banking industry Bank Al Falah should have enough
employees to facilitate the customers, and divide the workload of the existing
employees by hiring new people, because the bank cannot use the alternative
to reduce the number of customers and loosing the market share.
2 Working Hours
Bank Al Falah although providing the customer service in better way but there
is a lot of work to do in a routine banking to the employees due to which they
work for long time. Management should gave relaxation to the employees by
hiring new professionals and reduce the working hours.
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