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CONSUMER SURVEY ON TWO-WHEELER

PREFERENCE WITH AN INSIGHT TO TVS MOTORS


LIMITED
NAME OF RESPONDENT :
ADDRESS

MOBILE NO.

E-MAIL

Name
Sex
3. Age
1.
2.

:
:

( ) below25
above35

) 25-30

) 30-35

4. Educational Qualification:
( ) Illiterate
Graduate

( ) Secondary level

( ) Diploma

( )

5. Occupation:
( ) farmer
( ) business man
Employee ( ) others

( ) Govt. Private&

6. Monthly Income:
( ) below Rs5000
( ) 15001above

( ) Rs.5000-10000

) 10000-15000

7. Which type of two-wheeler vehicle do you have at present?


( ) scooter
Electric scooter

( ) motor bike

( ) moped

( )

8. How many years have you been using it?


( ) 2Years
6Years

( ) 2-4Years

) 4-6Years

) above

( ) Relatives

()

9. Who influences to purchase the vehicle?


( ) Family members
Sales peoples
10.

Was it a brand new or a second hand purchase?

( ) New
11.

( ) second hand
Where do you go for servicing?

( ) authorized dealer
12.

( ) Friends

( ) local mechanic

While servicing what are the issues that u keep facing?

( ) poor customer response ( ) improper servicing


malpractices ( ) delay in delivery

( )

13. How frequently do you get your vehicle serviced?


( ) monthly ( ) once in two months ( ) when a problem breaks
14.
Have you approached your main company for any
disputes?
( ) yes
15.

( ) no
If yes how did u approach?

( ) e-mail
16.
( ) yes

( ) toll free ( ) consumer court

Was the problem resolved satisfactorily by them?


( ) no

PLEASE SPECIFY LEVELS OF SATISFACTION


WITH YOUR PRESENT VEHICLE

Q.
No

Particular

Cost of
Vehicles
Brand
Name
Fuel

Consumpti
on

4
5
6
7

8
9
10

11

12

Break
Resale
Value
Color
Advertise
ment
Credit
Facility
Style
Maintenan
ce Cost
Available
of Spare
Available
of Service

Highly
Satisfac
tion

Satisfac
tion

Neither
satisfactio
n Nor
Dissatisfa
ction

Dissatisfa
ction

Highly
Dissatisfa
ction

1. Are you looking to buy a new vehicle in near future?


( ) yes

( ) no

( ) depends

2. If yes then how do you feel about TVS MOTORS LIMITED?


( ) Good

( ) Great

( ) would try

3. Which type of vehicle are you looking to buy?


( ) scooter ( ) motor bike

( ) moped

4. Have you heard of the TVS showroom (bhrugav motors) at


mehdipatanam?
( ) Yes
( ) No
5. When can you make a visit to it?
( ) very soon
( ) on my next purchase
( ) cant say