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Demogrphics
Immigration in Durham and Orillia
Cobourg and Cornwall staff are seeing
more senior clients, with other clinics
anticipating similar increases
Peterborough noted an increase in younger
clients
Commonalities among Clients include
Mental health issues
People in crisis
Increased need across the board
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Types of Law
Biggest areas
Income assistance
Housing
Employment
Human Rights
Criminal injuries
Credit counseling/debtor
law
Consumer law
Duty counsel
Wills and power of attorney
*Immigration
Strengths
Outreach
Respect, empathy and sensitivity
Teamwork
Quality service for everyone
Unique strengths
Advice
Speedy turn around
Sound financial management
Innovation
Fighting spirit
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French Services
Documentation is a challenge, often has to be
translated
Can lead to delays in service
Stressed the importance of ensuring clients
have the opportunity to express themselves in
their native language
Intake
Walk-ins and call-ins predominantly
Websites or internet portals
Referrals
Health centres
OW office
Other clinics
Use of Technology
Staff at all clinics expressed a feeling that
technology could and should be used to improve
clinic services
Some options suggested or in-use include:
Improve phone voice mail for phone intake
Online portals help alleviate some chasing of
clients
Texting clients
Video conferencing
Portable devices for forms
Case management/efficient intake system
Clinic list serve
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Use of Technology
Weary of technology as a barrier
Clients may not have internet or computer
access, minutes on their phones etc.
Tech literacy also a challenge
Staff suggested technology should be viewed
as a supplement rather than a replacement for
in-person intake and case management
Lack of services
Lack of information
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Overcoming Barriers
Regularly updating websites with events
and information
Reach out to private practices as potential
source of referral
Partnering with neighbouring clinics to
cover rural areas
Mobile services
Satellites
Existing Partnerships
Through satellites and co-locations
Local networks, roundtables, and
councils for advocacy
Formal referral processes with agencies
Support with transit for clients from
local agencies
Health Centres, OW offices, CMHA,
Poverty Reduction Networks, Aboriginal
agency, local housing agencies
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Community-Based Services
Staff were concerned that clinics remain
strongly community based and wanted to
ensure that community connections were not
lost through transformation
It was even suggested that transformation
could and should strengthen community
connections
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Knowledge Sharing
Staff were interested in more knowledge
sharing between clinics
Sharing tools, online forms etc.
Clinic list serve
Workshops
Share skills across clinics
Satellites
Most clinics have satellites or have had
them in the past
Generally viewed positively by staff as a
way to address lack of rural service
Closed satellites were the result of a
lack of resources, and in some cases the
location proved unnecessary
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