June 18, 2008

Product :
imageRUNNER
2230 / 2230G / 2270 / 2830 / 3025 / 3030 / 3035 / 3045 / 3530 / 3530G / 3570 / 4570,
Finisher S-1
Title : E024 on an imageRUNNER 2230/2270/3025 series machine.

Error :
E024 on an imageRUNNER 2230/2270/3025 series machine.
Workaround :
One problem found has been the toner sensor scraper blade in the developer not
making contact with the surface of the toner sensor. To check the toner sensor
scraper blade first set up a work area. Lay out several sheets of 11 x17 paper on the
work surface. Disassembling the developer is a messy job. Remove the upper cover
of the developer and then rotate the developer in a counter clock wise direction.
Basically the cylinder should rotate so the toner is scraped off of the cylinder by
the developer blade.
If it is rotated in the wrong direction a large amount of toner will adhere to the
developer cylinder and makes a mess.
The toner sensor is located on the on the outside of the developer and part of it goes
through the wall of the developer unit.

Next look at the inside surface of the developer where the toner sensor is mounted

while rotating the developer cylinder in the correct direction. There is a mylar scraper
sheet that needs to touch the inside surface of the developer wall. In the image
below the inside surface of the developer wall is being touched by the mylar scraper
blade. If the blade is damaged or broken off the toner will not be cleaned off of the
sensor and give the error code E024. If the blade is the problem the developer will
need to be replaced.
The part number for the developer is FM2-0287-010.

Canon USA, Inc. Systems & Technical Support Division