Ashley Nicole Matthews

PSC 9 Box 5107

APO, AE 09123

+49 6578 1027 916

anmatthews@outlook.com

Work Experience
American Red Cross
Volunteer - TOPA

Spangdahlem, DE
12/2015-Current

Protect the security of documents to ensure that confidentiality and security is

maintained.
Assist members and patients with their TRICARE needs.
Provide paperwork and assistance in enrolling, de-enrolling, and PCM changes.
Answer TRICARE phone and assist callers with questions or direct them to proper
contact

Retrieve copied patient medical records for patients or authorized parties.

Caresprings
Medical Records

Eastgate, Cincinnati, OH
03/2013 - 01/2014

Protect the security of medical records to ensure that confidentiality is maintained.

Review records for completeness, accuracy, and compliance with regulations.

Retrieve patient medical records for physicians, technicians, or other medical

personnel.

Release information to persons or agencies according to regulations.

Compile and maintain patients' medical records to document condition and treatment
and to provide data for research or cost control and care improvement efforts.

Process patient admission or discharge documents.

Plan, develop, maintain, or operate a variety of health record indexes or storage and
retrieval systems to collect, classify, store, or analyze information.

Assign the patient to diagnosis-related groups (DRGs), using appropriate computer

software.

Actively maintained current working knowledge of CPT and ICD-9 coding principles,
government regulation, protocols and third party requirements regarding billing.

Prepared and attached all required claims documentation including referrals,

treatment plans or other required correspondence to reduce incidence of denials.

Recorded and filed patient data and medical records.

Acquired insurance authorizations for procedures and tests ordered by the attending
physician.

Opening and closing the medical office.

Prepared patient charts, pre-admissions and consent forms as necessary.

Resolve or clarify codes or diagnoses with conflicting, missing, or unclear

information by consulting with doctors or others or by participating in the coding
team's regular meetings.

Train medical records staff.

Responded to correspondence from insurance companies.

Manage the department or supervise clerical workers, directing or controlling

activities of personnel in the medical records department.

Develop in-service educational materials.

Robins Federal Credit Union

Bank Teller

Warner Robins, GA
07/2012 - 03/2013

Cash checks and pay out money after verifying that signatures are correct, that
written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit
slips.

Enter customers' transactions into computers to record transactions and issue

computer-generated receipts.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate
daily transactions using computers, calculators, or adding machines.

Examine checks for endorsements and to verify other information such as dates,
bank names, identification of the persons receiving payments and the legality of the
documents.

Count currency, coins, and checks received, by hand or using currency-counting

machine, to prepare them for deposit or shipment to branch banks or the Federal
Reserve Bank.

Count, verify, and post armored car deposits.

Prepare and verify cashier's checks.

Monitor bank vaults to ensure cash balances are correct.

Sort and file deposit slips and checks.

Process transactions such as term deposits, retirement savings plan contributions,

automated teller transactions, night deposits, and mail deposits.

Carry out special services for customers, such as ordering bank cards and checks.

Identify transaction mistakes when debits and credits do not balance.

Arrange monies received in cash boxes and coin dispensers according to

denomination.

Resolve problems or discrepancies concerning customers' accounts.

Receive mortgage, loan, or public utility bill payments, verifying payment dates and
amounts due.

Explain, promote, or sell products or services such as travelers' checks, savings

bonds, money orders, and cashier's checks, using computerized information about
customers to tailor recommendations.

Compose, type, and mail customer statements and other correspondence related to
issues such as discrepancies and outstanding unpaid items.

Perform clerical tasks such as typing, filing, and microfilm photography.

Education
Cape Fear Community College
Associates in General Education

Wilmington, NC
01/2009 - 05/2011

Sinclair Community College

Associate of Applied Science
Health Information Management

Dayton, OH
08/2011 05/2015

Skills

Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook.

Used fax/copier machine to send batches of requested medical records for

insurance appeals and other specified reasons.

Excellent time management learned from having requested information completed

by deadline and having discharged records completed before delinquent.

Assisted in providing requested information to auditors during a State Review for a

long-term care facility.

References
Stephanie Ward
TRICARE Beneficiary Service Rep
stephanie.ward@us.af.mil
+49 656561-8333
Ashley Woods
Cardiac Assistant Administrator
woods.ashley@yahoo.com
859-307-8710
Kailtyn Reeves
Marketing Communications Assistant
304-813-8752
Amy Thompson
Facility Manager
513-560-6388

52nd Medical Group

Spangdahlem, GE

Cincinnati Children's Hospital

Cincinnati, Ohio

Priority Payments East

Coast
Atlanta, Georgia
Caresprings
Cincinnati, Ohio
45245