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Crisis
Management
Plan
Jamie C. Harrison
Revision Date: May 1, 2014
Copies in Circulation: 2
Introduction
May 1, 2014
Our commitment has always been to the animals, our community and for the
safety of our valued staff. With these principles in mind, we are proud to unveil a comprehensive Crisis Management Plan, effectively immediately.
Our mission, to conserve animals and their habitats through animal management, research, recreation and education programs can only be accomplished in safe working environments. While it is difficult to assess all possible crises, a research team has selected many events that we should prepare
for.
It is my hope that as an esteemed member of the zoo staff, that you will take
time to review the contents of this Crisis Management Plan to better prepare
yourself for the future. With your help, we can look confidently into the future of the Saint Louis Zoo. Thank you!
Sincerely,
Peggy A. Ritter
Peggy A. Ritter
Saint Louis Zoo Association, President
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Rehearsal Dates
A Crisis Management Plan will not be effective unless all parties are
informed, prepared, and well practiced in their responsibilities. To further
educate and prepare, mandatory rehearsals will be scheduled throughout
the year.
The dates and procedures are as follows:
Review and revision of comprehensive Crisis Management Plan, including consultations with government and local emergency departments
(fire/police/EMT) by Crisis Management Team:
Yearly, December 15th
Rehearsals with all employees and local emergency personnel:
Biannual, January 15 & July 15
Rehearsals with all employees (in addition to rehearsals with local
emergency personnel:
Quarterly, April 15 & October 15 (plus January 15 & July 15)
Testing of all communications systems within the park & employees:
Monthly, First Friday of every month
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Crisis Management Team will confirm & assess the potential crisis, upon approval from Crisis Management Director, Matthew Geekie, the management plan will
continue or resolve.
2.
The predetermined plan for management, as stated within the risk assessment
guide, will be selected (for example: an evacuation).
3.
Zoo staff will be contacted via text message system using phone numbers provided by the Acknowledgement Form signed by all staff members. Crisis management team member, Joseph Ambrose will distribute the message.
4.
5.
6.
Pre-selected member of Crisis Management Team will inform each local emergency organization as needed (police, fire, hospital, media etc). Each organization is
assigned to individual team members.
7.
Once the crisis or event has past, evaluation of efficiency will begin.
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Contact Sheet
NAME
PHONE
EXPERTISE/POSITION
Matthew Geekie
(314) 658-0905
Joseph Ambrose
(385) 781-0922
Sander Coovert
(314) 918-4402
Mary Campbell
(314) 781-0911
Peggy A. Ritter
(385) 658-3248
STL ZooPresident
Barbara Archer
(385) 781-5544
Robert Fox
(314) 711-9983
Gary Halls
(388) 781-7543
Bruce Holland
(385) 781-8894
Stephen Jones
(314) 658-2232
Douglas Miller
(385) 722-0999
Larry Castle
(314) 781-8555
Robert Newman
(314) 918-4402
Susan Clovis
(314) 781-1172
Mike Oliver
(428) 789-9742
Emmett Harrison
(385) 781-0932
Joyce Smeenk
(314) 918-4402
John Garland
(388) 781-0873
Catherine Mitchell
(314) 781-0948
Francis Slay
(314) 918-4402
Jay Nixon
(428) 781-0900
Governor of Missouri
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Risk Assessment
(Ranked from most likely to least)
RISK
DESCRIPTION
Animal Attack
Due to the high cases of incidences where zookeepers and public come in contact with
animals in the zoo, there is a high probability of animal attack. Procedures must be
followed in order to remain alert and prepared. A plan that includes EMT and hospital staff must be in place.
Weather: Fire
Whether sparked by outside events or a fire begins within the walls of the zoo, evacuations plans must be in place. In addition, fire departments must be notified and involved in crisis preparation.
Weather: Flood
While it remains unlikely that the nearby Mississippi River should flood, the zoo
stands in the current flood zone. Evacuation plans must be in place and all emergency personnel, including Red Cross must be involved.
Weather: Heat/Cold
Missouri can experience extreme heat and extreme cold depending on the season.
Staff must keep aware of the changing weather and all veterinarians should approve
safety measures during times of drastic weather changes.
Animal Escape
Lack of Funding
The Saint Louis Zoo is owned and partially operated by the city of Saint Louis,
which makes it vulnerable to budget cuts. While this would not be an immediate
threat to animals or guests of the zoo, it remains a potential crisis because of the dramatic impact it could have on all aspects of day to day activity in the zoo.
Protestors
Animal rights activists have targeted zoos since their creation, stating that is not humane to keep wild animals in captivity. While most of the protests are peaceful and
have no intention of creating violent situations, they can get out of hand. Protests
can be expected when news of an animals death reaches the media. (Regardless if
the animal died from natural causes or not.)
Threats from the public or zoo guests would include bomb threats or weapon threats.
This could apply to the park itself or surrounding areas if there is a similar threat
Bomb/Weapon Threats
nearby. The zoo must have a comprehensive and police-approved plan in order to
handle this particular crisis.
Disease
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Receiving Party
Name:___________________________________
Title: ___________________________________
Date:____________________________________
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PHONE
POSITION
WHO CONTACTS
F. Homles Lamoreux
(385) 658-3248
Matthew Geekie
Karl Grice
(385) 781-5544
Joseph Ambrose
Shawn Hagan
(314) 711-9983
Peggy A. Ritter
Patricia Heim
(388) 781-7543
Leigh Heldermon
Don Imholz
(385) 781-8894
David Payne
Margie Imo
(314) 658-2232
STLLambert
Airport
Shelby Dunham
Lee Kling
(385) 722-0999
Dakota Missildine
Todd Korte
(314) 781-8555
Trisha Smeenk
Katherine Lintz
(314) 918-4402
Larry Castle
David Kowach
(314) 781-1172
Robert Newman
Davida Layer
(385) 781-0932
Secondary Aquatic
Vet
Susan Clovis
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Fire Department
272 Hanley Ind. Ct.
Saint Louis, MO
63144
Holiday Inn
5915 Wilson Ave.
Saint Louis, MO
63110
Police Department
7447 Dale Ave.
Richmond Hts, MO
63117
The primary meeting place of the Crisis Management Team will be located within
the Saint Louis Zoo, but could be transferred to the Holiday Inn, two miles Southeast
of the zoo.
The hotel staff is involved in the Crisis Management Plan, therefore will accommodate zoo staff
Both the zoo and hotel meeting facility are close in proximity to emergency locations (hospital, police, and fire departments
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Appendix
To better prepare for all types of physical crises that threaten the
Saint Louis Zoo, experts should assess individual risks of all animals within the zoo. Experts within 100 mile radius of Saint Louis, Missouri:
Poisonous reptiles:
Exotic Animals
Arctic Animals
- Lucy Halsey, 334-583-2333
Aquatic Animals:
Birds of Flight:
- Winn Bulwark, 523-420-3332
Exotic Plants:
- David Marcus, 440-333-5738
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