Daniel Kwok

42 Claremount Road, Wallasey, Wirral, CH45 6UB

MOBILE: 07800988524

Email: Dannykwok@hotmail.co.uk

Personal Profile
A Media Studies Graduate from Liverpool Hope University with 2 years Work
Experience; a friendly, level-headed, reliable person who is very organised and
punctual. I am always challenging myself and looking to learn new skills and
improve on current skill sets. I am looking for an Administration Role in which I
can challenge myself, excel and utilise my skills to their full extent.
Key Skills

Microsoft Office
Attention to Detail
Supporting Others
Team Work
Typing Speed: Average of 50
Words per Minute

Data Handling
Time Management
Working to Deadlines
Prioritising
Driving Full Current Clean Driving
Licence

Work History
Capita: Data Gatherer: Dec 2012 - Current (Notice to be given 4 Weeks)
Collecting information and evidence for complaints made in order to assure that
a full and fair review could take place for the customer; also sending letters to
customers and adhering to full processes & procedures, at all times.
All of my work experience has been based within a team-based culture; being
able to assist and request help when necessary. I have also times as an SME
(Subject Matter Expert) for new starters or for those who have started to learn
new work streams; acting as the first response for all questions that were raised.
Briefly spent time working as part of the Review Team; communicating with
customers in order to review their complaint in order to make a decision for a
final outcome.

Education
BA Hons: 2009-2012
Wirral Metropolitan College, Carlett Park Campus (Accredited by:
Liverpool Hope University)
Media Studies: 2.2 Degree
Modules Include:

Video, Photography, Radio Production

Media Theory
Dissertation (Title: American Ideologies & Values Representation in
Superheroes.)
BTEC LEVEL 3: 2008-2009
Wirral Metropolitan College, Conway Park Campus

Business Studies: Distinction, Distinction

Modules Include:

Effective People, Communication and Information in Business

Exploring Team Development
Managing a Business Event
Investigating Recruitment and Selection
GCSE: Sep: 2002-June: 2007
The Oldershaw School, Valkyrie road, Wallasey, Wirral, CH45 4RJ

10 GCSEs: Bs Cs (Including English, Maths, and Business Studies & Media

Studies)
Interests:
Reading (Non-Fiction | Fairy Tales |
Comics)
Gaming
Puzzle Books
Board Games

Writing
Socialising
Chess
Fitness (Gym & Cycling)

References:
Name: Elaine Morgan

Name: Moira McAdam

Telephone: N/A
Address: Premier House, First Floor,
Charterhall Drive, Chester, CH88 3AN
Email:
Elaine.Morgan@lloydsbanking.com
Connection: Team Manager

Telephone: 07553060901
Address: 8 Trueman Close, Bidston, CH45
7YR
Email: N/A
Connection: Work Colleague