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Patron
Editorial
Dr. B.K. Gairola
Editor-in-Chief
Neeta Verma
Regional Editors
A new genre of web technologies & applications have gained a lot of
popularity in last few years. Collectively known as Web 2.0, these
technologies have made profound impact on the social life of
people. They enable users to not only have easy access to relevant information
Vivek Verma but also empower them to generate content, participate in opinion making to
R. Gayatri even building of sophisticated information products. Enterprises are using
Anshu Rohatgi these technologies to provide more personalized services to their customers.
Prashant Belwariar Governments world over are exploring the ways in which they can leverage
Advisory Panel upon these technologies. Our lead story explores the potential of web 2.0
Dr. Y.K. Sharma technologies in the government and also highlights various initiatives in this
T.A. Khan direction.
Dr. Gautam Bose
Installation of Closed Circuit Televisions in Tihar, ICT in Public Distribution
Editorial Board System in Kerala, Digital Archiving and Commercial Tax Computerisation are
Dr. Mahesh Chandra
Dr. Shefali Dash the highlights of our Products & Services Section this time.
B.V. Sarma
S.B. Singh
In the Guest Column, we bring an exclusive interview with Sh. G.S.Gill, DGP,
Vinay Thakur Himachal Pradesh on ICT initiatives for better service in the state.
WWW Version ICT initiatives in the State of Kerala, the land of back waters & in the State of
Lokesh Joshi Haryana is the highlight of our state section. Major ICT initiatives in Jalgaon
District of Maharashtra, Dungarpur District of Rajasthan, and Tirap District
Print Coordination
A. K. Aggarwal
of Arunachal Pradesh have been discussed in 'District Informatics'.
Anita Arora
All our regular sections viz., Technology Update, International e-Gov Update,
Circulation & Despatch Cyber Governance, In the News, and Book Review etc., are there to serve your
Anita Bhardwaj need to know what's happening in the e-Gov sphere around us.
Jasvinder Kaur
Wishing you a Wonderful Year Ahead…
Editorial Assistance
Aditya Gogoi
Guest Column
Interview with Sh. G.S.Gill, IPS & DGP
Police Department, Govt. of Himachal Pradesh …….......………………..…….Page 25
Technology Update
- Service Oriented Architecture: Security Perspective ……….…………Page 27
- Cloud Computing: An Innovative Approach in IT…………….….……Page 30
District Informatics
A profile and overview of e-Governance initiatives in the Districts of
- Jalgaon (Maharashtra) ……………………………………………Page 32
- Dungarpur (Rajasthan) ……………………………………………Page 34
- Tirap (Arunachal Pradesh) ……………………………………….…Page 36
News
- International e-Gov Updates ……………………………….Page 38
- Cyber Governance ………………………………………….Page 40
- National Portal Update (from India.gov.in) ………..……….Page 41
- In the News (happenings from across the country) ……….Page 42
Views
- Perspective: Thinking beyond Project Management ………………..…….…………Page 46
- Book Review: Cryptography and Network Security …………………….……………Page 48
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Lead Story Informatics, January 2010
4
January 2010 | informatics.nic.in Lead Story
5
Lead Story Informatics, January 2010
Peer to Patent (http://www.peertopatent.org): The Peer- participate in social networking websites. In some
to-Patent project also known as the Community Patent countries they are also using micro blogging format such
Review is an initiative towards reforming the patent as twitter extensively to connect with the electorate.
system by gathering public input in a structured,
productive manner. Peer-to-Patent seeks to improve the Intellipedia: Intellipedia is a project of the Office of the
quality of patents issued by connecting the United States Director of National Intelligence, U.S. It is a wiki-based
Patent and Trademark Office (USPTO) to an open platform which enables the direct collaborative drafting
network of experts online. Peer-to-Patent is the first of intelligence reports by analysts from 16 different
social-software project directly linked to decision- intelligence agencies in United States. This Wikipedia-
making by the federal government. like software allows analysts from different agencies to
produce joint reports, which are more robust as they also
include dissenting voices. Intellipedia is currently
supposed to have 30,000 articles and reports produced
collaboratively.
Political participation: Politicians world over are using Better Inter & Intra department collaboration
Web 2.0 applications for a more direct contact with the Easier integration of government services
electorate. White house has a presence on a large number
of social networking sites. It also has a blog associated Leverage unused/unexploited data for Mashups.
with it. President Obama had also used Web 2.0
technologies extensively to connect with the citizens of Sanjog Helpline (http://www.sanjoghelpline.in): An
America during presidential elections. In many initiative of State Government of Orissa provides a
European countries, politicians have blogs and they also
6
January 2010 | informatics.nic.in Lead Story
forum to the government to be in touch with the scheme used in getting direct feedback from citizens on various
beneficiaries and allows the citizen to register and government programmes and services. Citizens can rate
address their grievances, via 5 different modes namely the services delivered by government, directly engage
Internet, Toll free number, e-Mail, Fax and Letter. The with government and influence the service delivery at
citizens can also assess the status of their grievances times to make it more effective & citizen centric.
through a ticket number provided to them. The system Citizens could also collaborate in co production of
has an inbuilt intimation and escalation process, which content and services.
allows registered grievances to reach the right people in
the right place at the right time.
Public Communication through social media sites such Governments can also engage citizens in getting direct
as Facebook, MySpace, Twitter, Engagement of feedback on implementation of various government
Politicians with their electorate, Public consultation in schemes on the ground. Deployed systemically these
formulation of policies, are some of the commonly input from citizens as well as other stakeholders could be
exploited domains. Web2.0 technologies however, have very effectively utilized in improving the effectiveness
far more potential. of the schemes, help them meet their intended objectives
of social development.
7
E-Gov. Products & Services Informatics, January 2010
8
January 2010 | informatics.nic.in E-Gov. Products & Services
9
E-Gov. Products & Services Informatics, January 2010
10
January 2010 | informatics.nic.in E-Gov. Products & Services
The three main modules of TETRAPDS application are distribution of essential commodities under various
schemes.
Ration Card Management System (RCMS 4.0): Website of Civil Supplies Department: A web site
RCMS 4.0 is a client-server application which gives a www.civilsupplieskerala.gov.in is hosted to provide
work flow based solution for all citizen services which information to the people about the department,
include issue of new ration cards, issue of surrender Public Distribution system, stock details of dealers
and reduction certificates, addition and deletion of and links to websites of its related offices. It is a portal-
members in the card, splitting of ration cards etc. The cum-web enabled monitoring system for the
application is implemented in all 69 TSOs/CROs in following applications:
the state.
* Inspection Monitoring Software: Application
for monitoring the daily inspections carried out by
the Rationing Inspectors on ARDs. Implemented
for all TSOs and DSOs. State level reports are
generated depicting the Inspections conducted,
irregularities detected and action taken on the
erring dealers.
* Web based Offtake software: For entering the
TSO level weekly stock details of wholesale and
Retail dealers. Verification of records done by
officials of District Supply Offices. State level
reports displaying the lifting details from FCI and
stock details of Fair price shops and wholesale
dealers are generated.
* Web based DCB software: For entering the TSO
level Demand Collection and Balance details.
Work flow of RCMS State level, district level reports generated for
displaying the DCB details.
Allocation 2.0: Allocation of commodities is a web * Allotment of Food grains: For entering the
based workflow-based solution for allocating food district wise allotment of food grains, sugar and
grains from the TSOs based on the theoretical kerosene.
requirement of the dealers. Inspection by authorities
and Monitoring of Permits and licenses are also part of The central database of Ration Cards and effective usage
Allocation. It is the complete computerization of of Information Technology will result in delivering
activities from the lifting of food grains from FCI better citizen centric services by the Government. All the
depots to the point of issue of commodities to ration services related to Ration Card Transactions in the Civil
card holders. The entire activities involved are tracked Supplies department will be provided through electronic
through a centralized system. Facilities for online means. The e-Services will dramatically change the way
calculation of allotment under different schemes, services are provided today. The public will be able to
online generation of Authority for FCI, Authority list access these services round-the-clock, all seven days of
the week.
for wholesale dealers and generation of proceedings
for TSOs are incorporated in the application. For further information, contact:
State Informatics Officer, Kerala
The data entered at different locations are analysed
sio-ker@nic.in
and consolidated to provide an e-Governance solution
for effective decision making and monitoring the Edited by: R. Gayatri
progress of monthly allotment, lifting, off take and
11
E-Gov. Products & Services Informatics, January 2010
12
January 2010 | informatics.nic.in E-Gov. Products & Services
Persistent Naming and Personal Workspace. Also Relations of the Sarkaria Commission. The Action
available is a feature of an editorial review process Taken Report of one chapter of this report has
which provides three tiers workflow in submission of presently been included in the repository as a pilot
an article. project.
Look and Feel: The latest version of DSpace has an Indian Virtual Herbarium (IVH) & Digital Herbaria (DH):
XML based UI, as well, known as Manakin. Manakin
is the second version of DSpace XML UI that uses The conservation of biological diversity is a critical
SAX & the Cocoon framework to enable necessity for the maintenance of the Biosphere in a state
communities and collections to establish a unique supportive of human survival on Earth. The Botanical
look and feel that is distinct from the default Survey of India (BSI) under the Ministry of Environment
installation of DSpace. and Forests (MoEF), acts as the custodian of the country's
floral wealth comprising about 45,000 plants spread over
Major projects: the entire country. NIC has developed a solution for
implementing a Digital Herbarium (DH) comprising an
Some major projects undertaken by the group are - Imaging Studio, as well as complete repository of high
Digitization of Rajya Sabha Debates: The nation's resolution images of this flora, with search facility, at each
most august body, the Rajya Sabha, or the Upper of BSI's 14 Herbaria, for in-house access. Also, an Indian
House of the Parliament of India, during its sessions, Virtual Herbarium (IVH) is being developed at a central
witnesses Questions and Answers and Debates in location with high speed Internet connectivity.
English, Hindi and Urdu. A record of these is presently
available in print format. Towards the goal of building
a digital repository of these proceedings, the work for
digitization has been outsourced and NIC has
undertaken the task of archiving the digitized
information using DSpace. This repository would
provide invaluable reference material for legislators
and the general public alike.
13
E-Gov. Products & Services Informatics, January 2010
14
January 2010 | informatics.nic.in E-Gov. Products & Services
NetWork Architecture: U.P. Commercial Tax tax invoices issued by selling dealer. Sector office-wise
department was the first department in the state to reports to validate dealer's ITC claim are being generated
integrate their local network with UP State Wide Area by the system. These key reports have proven to be one of
Network and use this backbone infrastructure. All the 94 the major benefits of computerization for the
locations have been connected to the Central Server department. The application has also helped in
through SWAN while the horizontal connectivity has verification of the ITC claims and to manage revenue
been provided using the RF technology. The Web Server, realization efficiently and timely.
Data Server and Staging Server are located at NIC Data
Centre while Data Mirroring has been done to prevent Transit Declaration Form (TDF)/'Bahati' Online :
any data loss. Services of NICSI, Lakshmi Nagar Data The Commercial Tax Department abolished the check
Centre were also hired for e-return filing & form 38 posts from 1st August 2009. Now, the transporters are
download facilities. required to declare route & related information and
generate TDF on-line for transit authorization of goods
Netbanking: The concept of NET Banking was movement through the state or from outside the state. On
introduced to provide speedy and efficient financial an average, 6,000 transporters are generating and
transactions and increase the overall productivity of the downloading this form from the website
department. Backend arrangements were done with State (http://comtaxup.nic.in) every day.
Bank of India and U.P. Treasuries to provide a payment
gateway and the dealers/traders were provided the
facility of online payment of tax dues using Internet.
About 8,000 traders have already used this facility and
around 6,000 crores of tax has been collected through
NET payment in the current financial year. The dealers
have been very appreciative about the new system and
the average tax collection through NET banking is about
300 crores per month and increasing. Talks with other
banks such as Punjab National Bank, Union Bank of
India, Bank of Baroda, Allahabad Bank are in pipeline to
start these services using their NET payment facility. Online Forms 38 (declaration for import)
e-Return filing: e-Return filing was enabled to handle download - Registered dealers can download and submit
the governments decision of making return filing utilization of forms 38 electronically. They have to
compulsory for all traders having a turn over of more than register once online to avail this facility and after their
one crore. An offline module has been provided to all the details are verified computer generated passwords are
traders to validate, zip and encrypt the main return details issued to them for further transactions.
and digital signatures have been used to authenticate the
submission of returns. More than one lakh traders have Project Team: Mr. Ajai Gopal Bhartariya, PSA, Ms.
already filed e-Return amounting to five thousand Amita Shrivastava, PSA, Mr. Sanjay Chatterjee, PSA,
crores. The hardware (availability of network, server Ms. Ragni Kumari, Programmer.
resources, and storage capacity) has been scaled up and
the application has been fine tuned to handle more than For further information, contact:
200-300 concurrent users accessing the application S. B. Singh
during the peak hours. The 23K records of XML file can
Deputy Director General & State Informatics Officer
be slipped into SQL table in just 20 seconds.
NIC Uttar Pradesh State Unit
Input Tax Credit Reports: Input Tax Credit is very vital 6th Floor, Yojana Bhawan, Lucknow
to the concept of Value Added Tax system. The dealer can
sio-up@nic.in
claim Input Tax Credit on his purchases on the basis of
15
From the States Informatics, January 2010
16
January 2010 | informatics.nic.in From the States
Excerpt of the letter from Hon'ble Education Minister of Govt of Kerala, Sh. M. A. Baby
The Education Department, Government of Kerala, with the technical support of NIC Kerala State
Centre, could successfully implement various IT enabled projects like Result processing of SSLC &
Higher Secondary, hsCAPnic, CAPnic for professional courses, Lateral Entry for B.Tech. Courses,
Online application form for various entrance examinations, scholarship schemes, teachers' transfer
etc.
I wish all the success to NIC Kerala Team.
ICT Initiatives
hsCAPnic: It is a 'Single Window System' which
facilitates submitting single application for admission to
any school. By using the system, plus-one admission
service was given to about 4.5 lakh applicants in the
academic year 2009-2010. There were about 45 lakh
options for about 2.25 lakh seats in the 1,200 Higher
Secondary Schools with 46 Course Combinations.
17
From the States Informatics, January 2010
on the bills submitted online by the work executing in the site. Hospitals, hotels, supermarkets, etc or service
departments. 230 Division offices coming under such as advocates, doctors, and tree climbers can
departments like PWD, Forest etc., are using this register. Registration is totally free and can be done from
application In the current financial year more than 20,000 any of the AKSHAYA centers.
bills have been processed and the LOC for Rs. 925 Crores
'Patta': A software for helping the district
have been issued using the system.
administrations in selecting the eligible candidates for
Scholarship Management System the issuance of 'Patta' (land assignment) at 6 locations in
(http://dcescholarship.kerala.gov.in): The system Munnar area of Idukki district.
facilitates the registration, selection and disbursement of
various scholarships instituted by Government of Kerala BPL Survey 2009: The software has been developed on
and Central government. The system generates the file LAPP platform, for the Rural Development Department
required to be submitted to the Bank for electronic transfer for preparing the BPL list based on various social &
of funds to the bank account of the students and economical indicators identified by the government.
institutions. The key information of the application is bar- SAND is a fully computerized centralized mechanism
coded and printed on the web-registration printout, which for booking and monitoring of river based sand in the
is used for tracing the applications and verifications. district. The System completely eliminates the presence
of middle men and reduces the price to an affordable rate.
Excerpt of message from Principal Secretary Higher The software is developed using LAMP.
Education, Government of Kerala Sh. Kuruvila John,
IAS
“I would like to appreciate the commendable work
done by the National Informatics Centre, Kerala State
unit for developing the Scholarship management
system and implement the same in a very short
time………”
18
January 2010 | informatics.nic.in From the States
19
From the States Informatics, January 2010
e-District : Palakkad and Kannur are the two districts in District Collectorate Suite (DC*Suite): DC*Suite
Kerala selected for the pilot implementation of the e- (District Collectorate Suite) is an integrated suite of
District project in Kerala. The project aims an integrated, applications for the District Collectorate. From a Tapal /
seamless and online delivery of citizen services at the Dak to the File and upto the disposal of the File, the entire
district level through automation of workflow, back-end flow is handled through the system. DC*Suite has been
digitization, integration and process redesign. It is implemented in 13 out of 14 districts in Kerala. This has
proposed to make available identified 42 G2C services also been implemented in the state of Goa for which NIC
through the Akshaya Centres, relieving people of the Kerala has extended all assistances.
need to go to various offices to get their work done. The
Central Projects: NIC Kerala is also implementing
citizen will be able to track the status of their applications
several central projects like eCourt, CIPA, NREGA, e-
through the e-District Web portal.
PRI, Agmarknet, Immigration, PlanPlus etc.
Awards and Felicitations
Excerpt of Message from Chief Secretary, Govt. of Kerala, Smt. Neela Gangadharan, IAS
I would like to congratulate NIC Kerala for the CSI-Nihilent e-Governance award 2008-2009 bagged
for the hsCAPNIC project under G2C category.
CSI-Nihilent Award for the Customized Vahan-Sarthi Project in the year 2008.
CSI-Nihilent Award for the Message (Integrated File-Flow Management System) Project in the year 2008.
CSI-Nihilent award of appreciation - Kannur district for 2008-09.
e-Governance awards 2008 of Government of Kerala- Palakkad district for DC*Suite, Trichur district for SAND and
Calicut district for Dr. SMS
20
January 2010 | informatics.nic.in From the States
21
From the States Informatics, January 2010
between SHQ and DHQs, District Courts & District Jails. DPR prepared after conducting detailed study of
processes in line departments at Sirsa district and State
Common Service Centers : The State is implementing, headquarter.
Common Service Center Scheme for establishing and
operating approximately 1159 rural and 104 urban CSCs VATMaCS: Value Added Tax Management, Assessment,
(including 49 Showcase CSCs) known as “e-Disha Ekal Collection System (modules like VAT Return Processing,
Seva Kendras” for the dissemination of various services to Dealers Registration, Fact Sheet Compilation, Statuary
the citizens. Forms Inventory, Road Side Checking), TINXSYS (Tax
Information & Exchange System) Integration. Daily VAT
Achievements under MMPs of NeGP & other important e- Collections integrated with OTIS to facilitate
Governance Projects reconciliation.
State Sector MMPs HACIS: House Tax Assessment & Collection
Information System implemented for all municipalities.
OTIS: On-Line Treasuries Information System has been Birth & Death and Other Certificates Issuing System for
implemented in all the treasuries & Sub treasuries. To District HQ level Municipalities issued through e-DISHA
facilitate high taxpayers, a payment gateway interface Centres.
with SBI online has also been established.
Transport: The Issuance of computerized Driving
HARIS: Haryana Registration Information System License using SARATHI and Registration Certificate of
facilitates Registration of Properties & Land and is linked Vehicles using VAHAN software are implemented in 42
to Mutations & Jamabandies. Implemented in all Tehsils SDM offices.
and Sub-Tehsils it has resulted in significant increase in
revenue collection. Biometric and photograph of sub- AgMarkNet: All 106 Mandies and 25 Sub Centers of
registrar alongwith buyer & seller introduced to bring Agriculture Marketing Board facilitated to disseminate
greater transparency. prices of agriculture commodities on daily basis.
Exclusive website of HSAMB and Agriculture
HALRIS: Haryana Land Records Information System, a department launched. AgRIS (Agriculture Resource
complete Integrated Workflow Automation system of Information System) initiated at pilot district Rohtak.
Land Record components, provides a single Window
Interface for Deed Writing, Registration, Mutation, Police: G2G Suite covering Personnel management,
Jamabandi and copy of ROR, also available at Payroll System, Pension Accounting, Inventory & Vehicle
http://jamabandi.nic.in Management & Control System, Budget Control
including Appropriation & Variance Analysis, Audit
Control & Audit Para Monitoring System, Court Cases
Management and DAK & Crime Information System
implemented to facilitate police functioning. Dynamic
Police Web Portal with citizen interface launched. CIPA
(Common Integrated Police Application) is also being
implemented in all Police stations.
EERIS (Employment Exchange Registration Information
System) implemented in major district exchanges.
Exclusive web site launched.
e-District: A comprehensive network (LAN), a modern
IT training lab and District level e-DISHA Centers have
been established in each district. A suite of Office
Sh.G S Bansal, SIO Haryana receiving award from the then Hon'ble automation package for district & revenue administration
Union Communications and Information Technology Minister Sh. has been developed and being implemented in each
Dayanidhi Maran for HALRIS Project
district.
Panchayats: BPL (Below Poverty Line) House holds State Sector- Other e-Governance Projects
Census Survey computerized for all districts. NREGA
(National Rural Employment Guarantee Act) Project e-Health.Net: Software package for monitoring of
implemented in all districts. BRGF (Backward Regions activities covering Prevention of Food Adulteration,
Grant Fund) Scheme (Plan Plus S/W) in pilot districts. Processing Bed Occupancy & Mortality Rate, Directly
Regular updating of National Panchayats portal. e-PRI Observed Treatment Short-term for eradication of TB
disease, Medicine Inventory, Doctors Leave Accounting
22
January 2010 | informatics.nic.in From the States
and Family Welfare MIS, Malaria Monitoring, National This is Integrated with Inventory MIS and Government
School Health Programme, Integrated Disease Accounting System. Haryana Urban Development
Surveillance Project, OPD MIS etc developed and Authority has implemented web enabled Properties
implemented at Civil Surgeons offices. Management System.
Technical Education: Successfully running On-Line Finance Department: e-Finance.Net Project: A
Off-Campus Counseling project for all Engineering Workflow based State Annual Budget Preparation, Budget
Admissions since 2006. On-line Paperless Entrance Exam Revision, and Release Monitoring & Expenditure Control
System for admission to professional institutes System developed and implemented. The e-Finance.net
implemented since 2007. also includes POL Monitoring, Loans Processing,
CEFMATIS, Ways & Means Monitoring and an
interactive Website.
Planning Department: a) e-Governance IT Plan of
Economic & Statistical Organization, Employee's Salary
Statistics Analysis annually and system for Decentralized
Plan 2007-2012 developed and implemented. b)
DISNIC-Plan Ph-II pilot project for Jhajjar district taken-
up. Data Set and GIS based implementation Strategy
finalized.
Tourism Informatics: An on-line Reservation system for
Tourist complexes rooms & facilities with payment
gateway interface has been developed and implemented.
An interactive website for Haryana Tourism has been
Hon'ble Union Minister for Communications and Information developed and launched.
technology A. Raja, giving award for the Counselling Project
Integrated Services Projects
Haryana School Education Board: Interactive website
e-DISHA Ekal Sewa Kendra: One District level e-
covering publishing of all Results, admit cards,
DISHA Center established to provide hassle free services
provisional certificates etc on web. Project RTB (Results
to citizens through a single window in a transparent way.
through Binocular) for on-line analysis of results of
Middle and higher exams implemented. State Portal: A content rich web portal
http://haryana.gov.in provides more than 15 services for
S o c i a l We l f a re - P e n s i o n s : H a P P I S
the citizens. Significant Haryana specific contribution has
(http://socialjusticehry.nic.in), Haryana Pensions
also been made towards the India Portal
Processing & Information System implemented for over
http://india.gov.in.
16 lac pensioners helps in timely disbursement. It has been
linked with Birth & Death, Ration cards & Photo ID cards.
Senior Citizens ID Cards: Software developed and
implemented for creating a database of Sr. Citizens and
issuance of ID Cards to them.
Food & Civil Supplies: a) e-Food.Net: Web Enabled
Food Procurement & Storage Monitoring System
implemented at all DFSCs. b) IISFM of FCI: IISFM
(Integrated Information System for Food Management)
implemented at FCI. c) Confonet: Consumer Courts
Network & Cases MIS implemented at 19 districts &
SHQ. d) Smart Card based Ration Cards - Pilot project has
been initiated as a centrally funded scheme.
PWD: a) IMPACT-Haryana, the Integrated Monitoring Haryana's State Portal
of PWD ACTivities is a Web based Monitoring system,
which has been implemented across the state. b) e-Governance Gateway Services (SSDG) : An
Integrated Works Monitoring System developed and Integrated G2C Services solution has been developed and
implemented for Public Health Engineering Department. implemented as SSDG PoC at the SNMC of SWAN for
23
From the States Informatics, January 2010
providing G2C services through CSCs (1159 Rural & 104 Lokayukta, Vidhan Sabha, Raj Bhawan, Labor
Urban) located across the state. Commissioner office, Advocate General Office, Haryana
State Legal Services Authority and Public Relations &
e-Courts Informatics Services: Sub Ordinate Judicial Information Department.
Courts: SOCJIS: Workflow based Justice Delivery &
Judicial Information System was developed & Central Government level MMPs & other Multi State
implemented at Ambala and Panchkula district court Projects in Haryana
complexes. VC Facility in High Court, District Courts and
District Jails in Haryana provided. Some of the National Level projects where ICT initiative
taken/support rendered by NIC Haryana are Pensions,
Integrated e-Office: Complete colution of 15 S/W Customs & Central Excise, e-Posts, Directorate of
Packages like PIS, e-Salary, Court Cases Monitoring, Enforcement Project, National Unique ID Project,
Government Accounting System, Office Inventory, File Employee's Provident Fund Organization (EPFO)
Tracking, Grievances, RTI-MIS etc for G2G & G2E Computerization Project, Regional Training Centre for
Services implemented. IntraGov Haryana Portal has been DoL Sponsored Hindi Computer training, High Court
developed and e-Office suite has been integrated for Project and Chandigarh Judicial Academy (CJA) ICT
Haryana Civil Secretariat Intranet. Services.
Accolades
Golden Icon awards in National Conference for
VATMACS, HSEB Interactive website and online
paperless examination system.
Silver Icon awards in Naional conference for
HALRIS, e-Health.net, HaPPIS, Mustard
Procurement Management system.
Bronze Icon Awards in National Conference for RTB
CSI-Nihilent e-governance excellence Winner's
award 2004 for best e-Governed State (Young
Sh. R. Chandrashekhar, Secretary, MoCIT interacting with SIO Category).
and other officers of NIC Haryana
India-Tech Foundation 2nd Runners-up Award of
Best e-Governed State 2004.
Government e-Procurement (GeP) System: Software
for tender processing developed and implemented and Telecom India Excellence Winner's Award 2007 for
more than 112 tenders have been published and processed. Best e-Governed State in e-Governance at
International Conference.
State Sector Other Priority e-Governance Projects
Status of leader in e-Governance readiness index of
General Elections: Extensive ICT support provided for
country, ranking at 4th position in India, report
Lok Sabha and Assembly Elections 2009 which covered
released by hon'ble Union Minister IT &
Duty Assignment and Randomization of Polling booths,
Communication on Feb 6, 2008.
polling parties, EVMs & Micro observers, GenSys
software and result compilation. 4th Rank in Dataquest-IDC e-Governance Survey
RTI Informatics: An interactive website has been 2008 for “best e-Governed State of India.”
developed and launched for State Information Microsoft excellence award for OTIS.
Commission. All the judgments & orders of CIC and ICs
are uploaded through a CMS from their office itself. An For further information, contact:
Integrated RTI-MIS solution has been developed for Ghan Shyam Bansal
citizens to file applications through CSCs. State Informatics Officer
NIC Haryana
Support to other High Priority Offices: IT support in sio@hry.nic.in
terms of development, implementation and maintenance,
provided to Chief Minister Office, Chief Secretary office, Edited by: Vivek Verma
24
January 2010 | informatics.nic.in Guest Column
25
Guest Column Informatics, January 2010
Do you feel that by using e-Governance and IT How do you ensure its regular updation at different
tools, the HP Police has been able to bridge the gap office levels?
between service delivery and reality especially with
GSG: We have designated Nodal officer for updating
respect to efficient service, citizen centricity and user
and up-keeping of our web Portal. All the concerned
convenience?
officers have been provided with email IDs and they
GSG: By the use of IT, delivery of citizen centric frequently remain in touch with the nodal officer for
services has shown definite improvement. But to say that sharing and exchange of information that is required to
we have bridged the gap would be an over-statement. The be uploaded on the Web Portal from time to time.
benefits of IT revolution are commensurate with the What are the various citizen services offered by
prevalence of IT in society in general. In spite of an the HP Police web portal? Are you satisfied with the
impressive literacy rate in Himachal Pradesh, the reach level of services offered through the portal or is
of IT is limited so far. But the scenario is changing fast there scope for further improvement?
with a plethora of IT initiatives launched by the
Government. GSG: Apart from the general information regarding
Police department, HP Web Portal is also offering
The status of Common Integrated Police some other services to the citizens such as online
Application (CIPA) implementation is quite complaints, compounding of traffic challans, on-line
impressive in Himachal Pradesh. How has this been Registration of FIR, finding status of complaints,
achieved? online searching of vehicles etc.
GSG: I attribute it to dedication and hard work of officers What do you perceive about the role of NIC in
and men of Himachal Pradesh Police who were entrusted introducing these e-Governance initiatives in the
with the task of implementing CIPA. We received full Police Department?
cooperation of MHA, NCRB and NIC authorities and GSG: NIC being an I.T. agency in the State, has played
above all, that of our government. a vital role in introducing and implementing all these e-
The HP Police web portal at Governance initiatives in our Department with better
http://hppolice.nic.in has won the National Bronze co-ordination and timely execution of the assignments
Icon Award last year under citizen centric services entrusted to them under the e-Governance programme.
category in the National e-Governance Conference. Any future e-Governance initiatives planned for
the HP Police?
GSG: We plan to promote professionalism and make
the police functioning more transparent so that we are
able to provide state of the art services to public. The IT
should be used to increase efficiency and effectiveness
of the department so that a citizen can live in peace
without any fear whatsoever. In future more e-
Governance initiatives, like service verification,
verification for grant of licenses and passports, traffic
management, crime and criminal related information,
tracking of foreigners etc., are being planned.
DGP Himachal Pradesh, SIO NIC with Hon'ble Chief Minister and Interviewed by: Ajay Singh Chahal
Chief Secretary of Himachal Pradesh after receiving the National
eGov Award Coordinated by: Vivek Verma
26
January 2010 | informatics.nic.in Technology Update
27
Technology Update Informatics, January 2010
<WebMethod(),SoapHeader("obj",Direction:=SoapH
Envelope: This is the highest level & contains both
eaderDirection.InOut)>
Header & the body.
5. Verify the credential supplied by the client by
Header: The header element is an optional and contains calling authentication method through the object of
metadata but can be effectively used to pass the the header class.
authentication credential in the request.
Authentication through WSE-Security:
Body: This is the main portion of the message where all
the real data is located. WSE provides advanced functionalities that are not
readily available otherwise. Security is one of the major
The Service provider validates the credential received benefits of using WSE. And by using it; developers have
through the header element against the identity store and access to feature-rich and easy to use API for providing
sends the response to the client. enhanced Security to SOAP message. WSE 3.0 applies the
security at a higher level using a set of security assertions.
It enables Web Service to be secured imperatively in code
and declaratively using security policy. The concept of
WSE works on “security zone” methodology. Suppose
one security agency has been assigned to provide security
The Sequence of Request, Validation & Response to an international cricket team during movement in their
entire tour. Then the agency is having two options. The
This type of authentication can only possible when the first one is to provide dedicated guards to each individuals
client and the service provider share the trusted and the second one is, without giving security to
relationship and exchange the password to be used in each individuals, secure the zone (Rout) of their movement as
transaction. Basic steps to implement this authentication well as their source (Hotel) & destination (Field) for the
are: entire team. Definitely in the first look the choice is the
second one. In the WSE-3.0 also the concept is similar and
1. Create the Web Service it provides the end to end security at client & server side as
2. Create the custom Header Class well as transport security to provide a completely secured
zone.
Public Class header Inherits system. Web.
Services. Protocols. Soap Header Authentication type in WSE-Security:
3. Add the authentication method to the Class Depending on the relationship between client
Public uid As String & service provider, two different type of authentication
Public pwd As String can be implemented to secure the Web Services.
Public Function validate() As Boolean
If uid = #(db(uid)) And pwd =#(db(pwd))Then
Direct Authentication
Return 1 If the Web Service provider and the consumer share the
Else security credentials and participate in the trusted
Return 0 relationship then Direct Authentication is useful, in which
End If the credentials like password can be shared between the
End Function parties.
-----------
Note:#db(uid/pwd):Hash value of the user
name/password fetched from the identity database
28
January 2010 | informatics.nic.in Technology Update
Brokered Authentication
If the Web Service provider and the consumer don't
participate in direct trusted relationship then the Web
Service consumer need to get a security ticket from Key
Distribution Centre, 4th International PEPPOL Conference: Implementing
eProcurement with PEPPOL
Malmo, Sweden
February 9th -11th, 2010
http://www.peppol.eu/News/events-1/peppol-implementation-
conference
WSE Security provides an efficient way of message layer 4th International Conference on eDemocracy 2010
security, which is having some advantages over as usual Department of Government and Public Administration
Danube University Krems, Austria
transport layer security (Specifically SSL) that includes: May 6th -7th , 2010
It is not affected by standard Firewall but SSL need http://www.donau-
uni.ac.at/en/department/gpa/telematik/index.php
the 443 port to be opened in Firewall
Parts of the message (Intermediaries need to view so European Conference on eGovernment 2010
as to determine the destination), can be signed or National Centre for Taxation Studies,
University of Limerick, Ireland
encrypted instead of the entire message, where as in June 17th 18th, 2010
SSL entire message need to be encrypted. http://academic-conferences.org/eceg/eceg2010/eceg10-home.htm
Using message layer security, messages can be sent IFIP e-Government conference 2010
over many different protocols such as SMTP, FTP, and Swiss Graduate School of Public Administration
TCP without having to rely on the protocol for Switzerland
security. August 29th - September 2nd, 2010
http://www.egov-conference.org/egov-2010
Cyber Security and Cyber Crime are complementary of
each other. So no security can be said as full proof as the The 5th International Conference for Internet Technology and
increasing rate of cyber crimes. Different kind of hybrid Secured Transactions
London, UK
security system can also be developed with the help of November 8th-11th, 2010
powerful WSE-Security tool. http://www.icitst.org/
Incase you know of any such conferences, please write to us at:
Reviewed by : Sh. Ramesh Singh editor.info@nic.in
Senior Technical Director, NIC
29
Technology Update Informatics, January 2010
30
January 2010 | informatics.nic.in Technology Update
the provider's infrastructure. Developers create Multi-tenancy enables sharing of resources and costs
applications on the provider's platform over the Internet. across a large pool of users thus allowing for:
PaaS providers may use APIs, website portals or gateway Centralization of infrastructure in locations with
software installed on the customer's computer. lower costs (such as real estate, electricity, etc).
Googleapps is a better example of a PaaS system.
Peak-load capacity increases (users need not
A lot of new technologies in resource management such as engineer for highest possible load-levels).
VMware have made it possible to build a robust system Utilization and efficiency improvements for
with multiple operating systems and better optimize the systems that are often only 1020% utilized.
usage of the computing power with maximum reliability
of service. Thus, the service provider can build such multi- Reliability improves through the use of multiple
OS system with a variety of application development tools backup sites, which makes cloud computing suitable
to cater to the needs of different types of application to be for business continuity and disaster recovery.
run on different OS platforms. Performance via dynamic ("on-demand") provisioning
of resources on a fine-grained, self-service basis near
real-time, without users having to engineer for peak
loads. Performance is monitored and consistent and
loosely-coupled architectures are constructed using
web services as the system interface.
Security typically improves due to centralization of
data, increased security-focused resources, etc., but
concerns can persist about loss of control over certain
sensitive data, and the lack of security for stored
kernels. Security is often better than under traditional
systems in part because providers are able to devote
resources to solving security issues that many
customers cannot afford. Providers typically log
accesses, but accessing the audit logs themselves can
Block diagram of a cloud computing environment be difficult or impossible. Furthermore, the complexity
of security is greatly increased when data is distributed
Key characteristics over a wider area and/ or number of devices.
Agility improves with users able to rapidly and Sustainability comes about through improved resource
inexpensively upgrade/degrade technological utilization, more efficient systems, and carbon
infrastructure resources. neutrality. Nonetheless, computers and associated
infrastructure are major consumers of energy.
Cost is claimed to be greatly reduced and capital
expenditure is converted to operational expenditure. Cloud computing is going to be great boon for business
This significantly lowers barriers to entry, as houses worlwide. With the introduction of netbooks,
infrastructure is typically provided by a third-party and anyone with an internet can perform tasks involving highly
does not need to be purchased for one-time or complex processing and data loads. Netbooks even though
infrequent intensive computing tasks. Pricing on a are smaller in processing power and storage compared to
utility computing basis is fine-grained with usage- PCs, with the introduction of cloud computing, netbooks
based options and fewer IT skills are required for can take the place of personal computers and servers in the
implementation (in-house). IT architecture diagrams. With the evolution of cloud
computing, another concept called Remote Infrastructure
Resource and location independence enable users to management is evolving rapidly and has been adopted by
access computing systems using a web browser some of the IT giants wordlwide.
regardless of their locations. As infrastructure is off-site
(typically provided by a third-party) and accessed via Reviewed by: Dr. C.S.R. Prabhu
the Internet, users can connect from anywhere. Deputy Director General, NIC
31
District Informatics Informatics, January 2010
32
January 2010 | informatics.nic.in District Informatics
33
District Informatics Informatics, January 2010
35
District Informatics Informatics, January 2010
36
January 2010 | informatics.nic.in District Informatics
37
International e-Gov Update Informatics, January 2010
The Portal is bilingual (English and Arabic) and the layout and navigation is easy to use. The content of the portal has been
structured keeping citizen centricity in mind giving access to a variety of services. The govt. portal also authenticates entry
to other government services and permits access to their integrated services. The portal has a comprehensive repository of
government services with over 600 services provided by 23 government agencies. These services are categorized under
Citizen and Residents; Business and Visitors sections of the website. Oman.om strongly supports empowerment of
citizens and residents by enabling them to electronically interact with government organizations. Through the Portal the
citizens can have an easy access to various services related to immigration, health and sanitation, education, culture and
entertainment.
The Portal embraces the Accessibility standards and complies with W3C standards, to accommodate visually challenged
users. The portal not only caters to citizens residing in Oman, but also provides important information for those living out
of Oman.
Visit - http://www.oman.om
39
Cyber Governance Informatics, January 2010
Cyber Governance
A look at some of the recently launched Indian Government Websites….
40
January 2010 | informatics.nic.in National Portal Update
41
In the News Informatics, January 2010
In the News
NIC Anantnag, J&K provides technical support to the
PM's entourage
Recently, Hon'ble Prime Minister, Dr. Manmohan Singh visited
Anantnag to inaugurate the Qazigund-Anantnag Rail Link in J&K.
He was accompanied by Smt. Sonia Gandhi, Chairperson of the
UPA; Sh. Ghulam Nabi Azad, Union Minister for Health; Dr. Farooq
Abdullah, Union Minster for New and Renewable Energy; Smt.
Mamta Banerjee, Union Minister for Railways; Sh. Omar Abdullah,
Chief Minister, J&K and other dignitaries including Senior Civil and
Police Officers of J&K. Hon'ble PM, Dr. Manmohan Singh inaugurating Qazigund-
Anantnag Rail Link
NIC Anantnag was required to set-up a Computer Cell in the PM
Camp Office at Railway Station Khandipahri-Anantnag. The Computer Cell established by NIC was visited by various
Ministers and Officers from PM Office. Besides Computers, Printers, Photo Copier and Fax, high speed Internet
Connectivity was also provided in the Cell. The facility was extensively used during the last two days.
The facilities provided by NIC were appreciated by the Officers from PM Office is a matter of great satisfaction that
Officers from PM Office spoke highly in voice about NIC, its nation-wide presence and the facilities provided by NIC
during such profile visits.
Jit Raj, Jammu & Kashmir
42
January 2010 | informatics.nic.in In the News
43
In the News Informatics, January 2010
44
January 2010 | informatics.nic.in In the News
Utilization Certificate etc. This is being implemented in 534 blocks (two offices each), 38 DRDAs. It is also being proposed
to move it to Panchayat level.
Sh. Vijoy Prakash, IAS, Principal Secretary, Rural Development Department, GoB spoke at length about the use of G-
FACTS application software in his inaugural address during Training on G-FACTS at L.N.M.I., Patna along with Sh. Santosh
Kumar, Sr. Technical Director & SIO, Bihar and Sh. Shailesh Kumar Shrivastav, Technical Director & Project Co-ordinator.
Rajiv Ranjan, Bihar
45
Perspective Informatics, January 2010
Rajiv Ranjan
Principal Systems Analyst, Patna
rajiv.ranjan@nic.in
Flowchart of Programme Management
46
January 2010 | informatics.nic.in Perspective
Programme Management have a number of factors e.g. The ultimate goal of NLRMP is to usher in the conclusive
Governance, Infrastructure, Planning, Integration, titling system with the guarantee to replace the current
Management, alignment to higher level of vision, goal and presumptive title system in the country through creation of
objectives including assurance of ensuring adherence to a number of projects viz. computerization of property
standards etc. Many programmes are concerned with registration, land records, digitization of maps, integration
delivering a capability to change. Only when that etc. Similarly there is an ICT programme of Surface
capability is transferred to the line management/ Transport Department consisting of a number of related
department and utilized by the host organization/ projects with their deliverables. The objective of the
department the benefits are perceivable. On this view, department is the formulation of National and State
benefits can only be delivered through utilization of a new Registers for Vehicle Registration and Driving License.
capability. Var i o u s o t h e r d e p a r t m e n t s h a v e t h e i r o w n
programmes/projects that are outcome driven and align to
Considering a case study of a programme, the National e- the vision, goal and objectives of the department. So, their
Governance Plan/Programme of Indian Government governance, infrastructure, integration and management
seeks to lay the foundation and provide the impetus for factors have a natural shift from project management.
long term growth of e-Governance within the country
through setting up the core infrastructure and Basically, when a Programme is formulated, inter-related
implementation of a number of Mission Mode Projects projects are also created keeping the strategic needs of an
and integrated services to create a citizen-centric and organization. Such approach of creation of projects under
business-centric environment for the governance. The a programme is bound to achieve results with their
objective is the rapid introduction of e-Governance in the programme management in place. Looking from project
country. management perspective, in course of project execution,
key learning from projects usually triggers for
subsequently change in scope of a project that may lack
proper impact analysis and may not align to the strategic
needs. This not only loses the essence of project but it also
becomes difficult in turning the outputs to outcome. There
must be a process to change the pre-determined scope of a
project. Programmes often have to react to changes in
strategy and changes in the environment in which the
organization changes.
47
Book Review