GC WebCollect Error Codes Overview 6.8.2

Error Codes
WebCollect Error Codes Overview
6.8.2
2009 Global Collect. All rights reserved.

Disclaimer
GlobalCollect gives extensive attention to the content of this document but makes no
warranties or representations about the accuracy or completeness of it. Neither
GlobalCollect nor any of its affiliates shall be liable for any direct, incidental, consequential,
indirect or punitive damages arising out of access to or use of any content of this document.
Because of the complexity of the process of direct debit and the right of banking institutions
to alter conditions, this document can only serve as a description and is subject to
modifications.
Contact GlobalCollect
GlobalCollect
P.O Box 2001
2130 GE Hoofddorp
The Netherlands
Tel.: +31 (0)23 567 1500
Fax: +31 (0)23 554 8666
E-mail: info@globalcollect.com
Web site
Visit the GlobalCollect Web site www.globalcollect.com for information about the products
and services of GlobalCollect.
Customer Support
Customer services of GlobalCollect can be reached by email at
customerservice@globalcollect.com or by phone at +31 (0) 23 567 1549.
Suggestions
Suggestions or comments regarding the content of this document are welcome and may be
forwarded to GlobalCollect for the attention of the Development Team:
GlobalCollect -Product Development Department
Email: pdm@globalcollect.com
Release history
Release history
TABLE 1. Release history
Release Version
Release Date
Previous
Sections Affected
Description
All
Previous history available upon request
6.6
Apr, 2009
All
Error Codes Available in a in excel format with some new

additional errors included 101040, 400793, 400794, 420070,
420080, 433967, 800220, 3001000, 4312500, 4312600,
4360000,4360010, 4380060
6.8
Nov, 2009
Error Codes table
Removed Error Code 430720
6.8.2
Apr, 2010
All
55 new error codes added
GlobalCollect WebCollect Error Codes Overview--4 August 2015

Error Codes

Error Codes
The error codes contain a system error message, which is sent by the GlobalCollect system to the merchant. The system error
message description is the reason behind the error message and can be different to the error message.
The {x} indicates a placeholder for variable information.
The Insert Type will help you identify, where the problem is? Action to be taken indicates what you can do to try to solve the
issue with the shortest delay possible.
NOTE:
GlobalCollect reserves the right to add new error codes at any time. All errors that are highlighted in blue where added
since the previous version of this document.
Following table contains a list and description of insert types:
TABLE 2. Insert Types
Type
Description
BA
specific error code and message for (online) Bank payments
AV
specific error code and message for Account Validation
CC
specific error code and message for (online) Credit Card payments
CC online is specific for online credit cards and CC POS is specific for point of sales transactions
CH
specific error code and message for Cheque payments
DD
specific error code and message for Direct Debit payments
OI
specific error code and message for Order Insert details
OT
other type of error code and message
GlobalCollect WDL Programmers Guide--4 August 2015

Error Codes
Type
Description
PI
specific error code and message for Payment Insert details
PR
specific error code and message for Process Returned
RA
specific error code and message for Risk Assessment
RE
specific error code and message for Recurring orders/payments
RF
specific error code and message for Refunds
RM
specific error code and message for Reminders
SI
specific error code and message for Status order updates

Error Codes
TABLE 3. Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
10
OI
CANNOT PROCESS EMPTY REQUEST
CANNOT PROCESS EMPTY REQUEST
Adjust request
11
OI
NO ACTION_TYPE FOUND IN REQUEST
Adjust request
12
OI
NO MERCHANTID FOUND IN REQUEST
NO MERCHANTID FOUND IN REQUEST
Adjust request
13
OI
NO IPADDRESS FOUND IN REQUEST
NO IPADDRESS FOUND IN REQUEST
Adjust request
14
OI
ACCESS DENIED
ACCESS DENIED
3000
OI
NULL VALUE NOT ALLOWED FOR {0}
NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE
Adjust request
3001
OI
INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}
INVALID OBJECT TYPE
Adjust request
3002
OI
ORDER NOT INSERTED {0}
ORDER NOT INSERTED
Adjust request
3010
OI
Adjust request
3011
OI
INVALID OBJECT TYPE
Adjust request
3012
OI
ORDERLINE NOT INSERTED DUE TO INTERNAL SERVER

ERROR: {0}
ORDERLINE NOT INSERTED
3013
OI
ORDERLINE ALREADY EXISTS {0}
ORDERLINE ALREADY EXISTS
Adjust request
3014
OI
ORDERLINE NOT INSERTED DUE TO INTERNAL SERVER

ERROR: {0}
ORDERLINE NOT INSERTED
3020
OI
ORDER NOT FOUND IN {0}
NO ORDER FOUND IN REQUEST
Adjust request
3030
OI
Adjust request
3031
OI
INVALID OBJECT TYPE
Adjust request
3032
OI
ORDER NOT INSERTED {0}
ORDER NOT INSERTED
Adjust request

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
9100
OI
INVALID DATETIME VALUE {1} FOR {0}. MUST BE IN FORMAT

YYYYMMDDHH24MISS.
INVALID DATETIME VALUE
Adjust request
9110
OI
INVALID NUMBER VALUE {1} FOR {0} WITH MAXLENGTH {2},

MINLENGTH {3} AND PRECISION {4}
INVALID NUMBER VALUE
Adjust request
9120
OI
INVALID VARCHAR VALUE {1} FOR {0} WITH MAXLENGTH {2}
INVALID VARCHAR VALUE
Adjust request
9130
OI
INVALID COUNTRYCODE {0}
INVALID COUNTRY CODE
Adjust request
9140
OI
INVALID CURRENCYCODE {0}
INVALID CURRENCY CODE
Adjust request
9150
OI
INVALID LANGUAGECODE {0}
INVALID LANGUAGE CODE
Adjust request
20205
PI
COULD NOT START TRANSACTION
COULD NOT START TRANSACTION
Try again later
30410
PI
MERCHANTID NOT FOUND
Adjust request
30411
PI
NO COUNTRYCODE FOUND IN REQUEST
COUNTRYCODE NOT FOUND
Adjust request
30412
PI
NO LANGUAGECODE FOUND IN REQUST
LANGUAGECODE NOT FOUND
Adjust request
30413
PI
NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0}
NO PAYMENTPRODUCTS FOUND
30414
PI
NO PAYMENTPRODUCTS FOUND FOR COUNTRYCODE {0}
NO PAYMENTPRODUCTS FOUND
Adjust request
30416
PI
NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0},

COUNTRYCODE {1}, LANGUAGECODE {2}
GETPAYMENTPRODUCT
Adjust request
101000
OI
REQUEST IS EMPTY!
GETACTION_REQUEST_IS_NULL
Adjust request
101010
OI
CLASS {0} PASSED AS ACTION_TYPE INSTEAD OF INTEGER
GETACTION_ACTION_IS_NO_INTEGER
Adjust request
101020
OI
ACTION {0} NOT ALLOWED FOR MERCHANT {1}, IPADDRESS

{2}
GETACTION_ACTION_IS_NOT_ALLOWED
Adjust request

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
101030
OI
GETACTION_MERCHANT_INVALID_OR_IPADDRESS_NOT_SET
GETACTION_MERCHANT_INVALID_OR_IPADDRESS_NOT
_SET
Adjust request
101040
OT
REQUEST [#REQUESTID#] INTERNAL SERVER ERROR
INTERNAL SERVER ERROR
102000
OI
NO MERCHANTID ACTION {0} IS NOT ALLOWED
NO_MERCHANTID_ACTION_IS_NOT_ALLOWED
Adjust request
102010
OI
UNKNOWN MERCHANT {0} ACTION {1} IS NOT ALLOWED
UNKNOWN_MERCHANT_ACTION_IS_NOT_ALLOWED
Adjust request
102020
OI
ACTION {0} IS NOT ALLOWED FOR MERCHANT {1}, IPADDRESS

{2}
ACTION_IS_NOT_ALLOWED
Adjust request
102025
OT
REQUEST {0} ACTION {1} IS NOT ALLOWED FOR PROVIDER {2},

IPADDRESS {3}
ACTION_IS_NOT_ALLOWED_FOR_PROVIDER
102030
OI
INCORRECT REMOTEIPADDRESS: {0}
INCORRECT_REMOTEIPADDRESS
Adjust request
102040
OI
Sorry, no access granted
INCORRECT_USERNAMEPASSWORD
Adjust request
102050
OI
REQUESTSOURCE NOT PRESENT OR INVALID: {0}
REQUESTSOURCE_NOT_PRESENT_OR_INVALID
Adjust request
102060
OI
REQUEST {0}: ACTION {1} IS NOT ALLOWED FOR MERCHANT

{2}
ACTION_NOT_ALLOWED_FOR_MERCHANT
Adjust request
210000
PI
ORDERSTATUS_NOT_FOUND
ORDERSTATUS_NOT_FOUND
Adjust request
210010
PI
NO PAYMENTFIELDS FOUND FOR PAYMENTPRODUCT {0}
NO_PAYMENTFIELDS_FOUND_FOR_THIS_PAYMENTPRO
DUCT
Adjust request
210020
PI
NO PAYMENTPRODUCTS FOUND FOR COUNTRY {0}
NO_PAYMENTPRODUCTS_FOUND_FOR_THIS_COUNTRY
Adjust request
210030
PI
NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0}
NO_PAYMENTPRODUCTS_FOUND_FOR_THIS_MERCHAN
T
210040
PI
NO PAYMENTMETHODDESCRIPTION FOUND FOR

PAYMENTPRODUCT {0} IN LANGUAGE {1}
NO_PAYMENTMETHODDESCRIPTION_FOUND_FOR_THIS
_COMBINATION
Adjust request

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
210050
PI
NO PAYMENTPRODUCTFIELDS FOUND FOR PRODUCT {0}.

LANGUAGE {1}
NO_PAYMENTPRODUCTFIELDS_FOUND_FOR_THIS_COM
BINATION
Adjust request
210060
PI
NO PAYMENTPRODUCTS FOUND FOR MERCHANT {0},

COUNTRY {1}, LANGUAGE {2}
NO_PAYMENTPRODUCTS_FOUND_FOR_THIS_COMBINAT
ION
Adjust request
210070
PI
PAYMENTPRODUCTINFORMATION NOT FOUND FOR

PRODUCT {0}
PAYMENTPRODUCTINFORMATION_NOT_FOUND
Adjust request
210071
PI
PAYMENTPRODUCTNAME NOT FOUND FOR

PAYMENTPRODUCT: {0}
PAYMENTPRODUCTNAME_NOT_FOUND
Adjust request
210072
PI
PAYMENTPRODUCTIMAGE NOT FOUND FOR

PAYMENTPRODUCT: {0}
PAYMENTPRODUCTIMAGE_NOT_FOUND
Adjust request
210080
PI
PAYMENTFIELDINFORMATION NOT FOUND FOR FIELD {1},

PRODUCT {0}
PAYMENTFIELDINFORMATION_NOT_FOUND_FOR_THIS_
FIELD
Adjust request
210110
PI
PAYMENTMETHODID {0} NOT FOUND IN

GPM_PAYMENTSTATUS
PAYMENTMETHOD_NOT_FOUND_IN_GPM_PAYMENTSTA
TUS
210120
PI
STATUSCODE ({0}) NOT FOUND IN STATUS RECORD
DESCRIPTION_NOT_FOUND_IN_STATUS_RECORD
210130
PI
PAYMENTMETHOD {0} NOT FOUND IN

GPM_PAYMENTMETHODPROVIDER
PAYMENTMETHOD_NOT_FOUND_IN_GPM_PAYMENTMET
HODPROVIDER
210140
PI
SERVICEPROVIDER WITH ID {0} NOT FOUND IN

GPM_SERVICEPROVIDER
SERVICEPROVIDER_NOT_FOUND_IN_GPM_SERVICEPR
OVIDER
210150
PI
COMMUNICATIONID NOT FOUND IN SERVICEPROVIDER WITH

SERVICEPROVIDERID {1} FOR MERCHANTID {0}: {2}
COMMUNICATIONID_NOT_FOUND_IN_SERVICEPROVIDE
R
210160
PI
COMMUNICATIONID {0} NOT FOUND IN

GPM_SERVICECOMMUNICATION
COMMUNICATIONID_NOT_FOUND_IN_GPM_SERVICECO
MMUNICATION
210170
PI
SOURCECURRENCYCODE NOT FOUND IN REQUEST
SOURCECURRENCYCODE_NOT_FOUND_IN_REQUEST
Adjust request
210180
PI
TARGETCURRENCYCODE NOT FOUND IN REQUEST
TARGETCURRENCYCODE_NOT_FOUND_IN_REQUEST
Adjust request

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
210190
PI
NO RATESETS FOUND FOR MERCHANT {0}
NO_RATESETS_FOUND_FOR_MERCHANT
210200
PI
NO BASECURRENCIES FOUND FOR RATESETCODE {0}
NO_BASECURRENCIES_FOUND_FOR_RATESETCODE
Vontact GlobalCollect
210210
PI
NO CURRENCYCODES FOUND FOR BASECURRENCYCODE {0}
NO_CURRENCYCODES_FOUND_FOR_BASECURRENCYC
ODE
210220
PI
NO_RATES_FOUND_FOR_SOURCECURRENCYCODE
NO_RATES_FOUND_FOR_SOURCECURRENCYCODE
210230
PI
NO_RATES_FOUND_FOR_TARGETCURRENCYCODE
NO_RATES_FOUND_FOR_TARGETCURRENCYCODE
210240
PI
NO SOURCERATE FOUND FOR CURRENTDATE {0}
NO_SOURCERATE_FOUND_FOR_CURRENTDATE
210250
PI
NO TARGETRATE FOUND FOR CURRENTDATE {0}
NO_TARGETRATE_FOUND_FOR_CURRENTDATE
210260
PI
GETRATE CALCULATION EXCEPTION: {0}
GETRATE_CALCULATION_EXCEPTION
210270
PI
CONVERTAMOUNT CALCULATION EXCEPTION: {0}
CONVERTAMOUNT_CALCULATION_EXCEPTION
210280
PI
NO CURRENCIES FOUND FOR MERCHANT: {0}
NO_CURRENCIES_FOUND_FOR_MERCHANT
210290
PI
NO DESCRIPTION FOUND FOR CURRENCY {0}
NO_DESCRIPTION_FOUND_FOR_CURRENCY
210300
PI
GETCOLLECTIONDAYS ({0}) NUMBERFORMAT EXCEPTION ON

{1}: {2}
GETCOLLECTIONDAYS_NUMBERFORMAT_EXCEPTION
210310
PI
NO PAYMENTPRODUCT PARAMETERS FOUND FOR

PAYMENTPRODUCTID {0}, MERCHANTID {1}, LANGUAGECODE
{2}
NO_PAYMENTPRODUCT_PARAMETERS_FOUND_FOR_TH
IS_COMBINATION
Adjust request
210320
PI
GET_PROVIDER_PRIORITY_RETURNED_A_NULL_VALUE
GET_PROVIDER_PRIORITY_RETURNED_A_NULL_VALUE
210330
PI
PAYMENTPRODUCT [#PAYMENT.PAYMENTPRODUCTID#] NOT

VALID FOR ORDERTYPE [#ORDER.ORDERTYPE#]
PAYMENTPRODUCT_NOT_VALID_FOR_ORDERTYPE
Adjust request
210331
PI
PAYMENTPRODUCTID {0} DOES NOT MATCH

PAYMENTMETHODID {1}
PAYMENTPRODUCTID_DOES_NOT_MATCH_PAYMENTME
THODID
Adjust request

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
210340
PI
NO MATCHING BANKNAMES FOUND FOR BANKNAME {0},

COUNTRYCODE {1}
NO_MATCHING_BANKNAMES_FOUND
Adjust request
210350
PI
MORE THAN {0} MATCHING BANKNAMES FOUND
MORE_THAN_X_MATCHING_BANKNAMES_FOUND
Adjust request
210360
PI
NO MERCHANTPRODUCTCURRENCIES FOUND FOR

COMBINATION {0}, {1}, {2}
NO MERCHANTPRODUCTCURRENCIES FOUND FOR

COMBINATION
MERCHANTID,COUNTRYCODE,PAYMENTPRODUCTID
Adjust request
210370
CC
MULTIPLE BIN RANGES FOUND
MULTIPLE BIN RANGES FOUND
Adjust request
210380
CC
NO BIN RANGE FOUND
NO BIN RANGE FOUND
Adjust request
210390
BA
NO DIRECTORY FOUND
NO DIRECTORY FOUND
300000
OI
NULL VALUE NOT ALLOWED FOR ORDER ATTRIBUTE {0}
NULL_VALUE_NOT_ALLOWED_FOR_THIS_ORDER_ATTRI
BUTE
Adjust request
300010
OI
CLASS {0} PASSED AS ORDER ATTRIBUTE {1} ({2}) INSTEAD OF

STRING
ORDER_ATTRIBUTE_MUST_BE_A_STRING_TYPE
Adjust request
300020
OI
INSERT ORDER RETURNED A NULL VALUE WITH REQUEST {0}
INSERT_ORDER_RETURNED_A_NULL_VALUE
300030
OI
REQUEST {0} ORDER ALREADY EXISTS WITH MERCHANTID {1}

AND ORDERID {2}
ORDER_ALREADY_EXISTS
Adjust request
300040
OI
INSERT ORDER RETURNED SQL EXCEPTION: {1} ON

REQUEST {0}
SQL_EXCEPTION_ON_INSERT_ORDER
Adjust request
300050
OI
NULL VALUE NOT ALLOWED FOR ORDERLINE ATTRIBUTE {0}
NULL_VALUE_NOT_ALLOWED_FOR_THIS_ORDERLINE_A
TTRIBUTE
Adjust request
300060
OI
CLASS {0} PASSED AS ORDERLINE ATTRIBUTE {1} ({2})

INSTEAD OF STRING
ORDERLINE_ATTRIBUTE_MUST_BE_A_STRING_TYPE
Adjust request
300070
OI
INSERT ORDERLINE RETURNED A NULL VALUE WITH

REQUEST {0}
INSERT_ORDERLINE_RETURNED_A_NULL_VALUE

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
300080
OI
ORDERLINE ALREADY EXISTS WITH REQUEST {0}
ORDERLINE_ALREADY_EXISTS
Adjust request
300090
OI
INSERT ORDERLINE RETURNED SQL EXCEPTION: {1} ON

REQUEST {0}
SQL_EXCEPTION_ON_INSERT_ORDERLINE
Adjust request
300100
OI
COULD NOT START DATABASE TRANSACTION FOR ORDER

WITH REQUEST {0}
COULD_NOT_START_DATABASE_TRANSACTION_FOR_O
RDER
300110
SI
GET ORDER (MERCHANTID={0}, ORDERID={1}) RETURNED A

NULL VALUE WITH SQL {2}
GET_ORDER_RETURNED_A_NULL_VALUE
Adjust request
300120
SI
ORDER (MERCHANTID={0}, ORDERID={1}, EFFORTID={2}) NOT

FOUND: {3}
ORDER_NOT_FOUND
Adjust request
300130
SI
GET ORDERLINES (MERCHANTID={0}, ORDERID={1},

EFFORTID={2}) RETURNED A NULL VALUE
GET_ORDERLINES_RETURNED_A_NULL_VALUE
Adjust request
300140
OI
ORDERLINES (MERCHANTID={0}, ORDERID={1}, EFFORTID={2})

NOT FOUND: {3}
ORDERLINES_NOT_FOUND
Adjust request
300150
OI
ORDERLINES MUST BE A HASHTABLE: {0}
ORDERLINES_MUST_BE_A_HASHTABLE
Adjust request
300160
OI
ITEMCOUNT MUST BE AN INTEGER: {0}
ITEMCOUNT_MUST_BE_AN_INTEGER
Adjust request
300170
OI
ORDERLINE {1} NOT FOUND: {0}
ORDERLINE_NOT_FOUND
Adjust request
300180
OI
ORDER MUST BE A HASHTABLE: {0}
ORDER_MUST_BE_A_HASHTABLE
Adjust request
300190
OI
ORDERLINE MUST BE A HASHTABLE: {0}
ORDERLINE_MUST_BE_A_HASHTABLE
Adjust request
300200
OI
GET_DELTA_ORDER_RETURNED_A_NULL_VALUE
GET_DELTA_ORDER_RETURNED_A_NULL_VALUE
Adjust request
300210
OI
DELTA_ORDER_NOT_FOUND
DELTA_ORDER_NOT_FOUND
Adjust request
300220
SI
REQUEST {0} GET_ORDERSTATUS RETURNED A NULL VALUE
GET_ORDERSTATUS_RETURNED_A_NULL_VALUE
Adjust request
300230
SI
REQUEST {0} GET_ORDERSTATUS RETURNED AN SQL

EXCEPTION: {1}
GET_ORDERSTATUS_RETURNED_A_SQL_EXCEPTION
Adjust request
10

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
300240
SI
REQUEST {0} GET_ORDERSTATUS ORDER NOT FOUND
GET_ORDERSTATUS_ORDER_NOT_FOUND
Adjust request
300250
SI
REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED A

NULL VALUE
GET_ORDERSTATUSCHANGED_RETURNED_A_NULL_VA
LUE
Adjust request
300260
SI
REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED AN

SQL EXCEPTION: {1}
GET_ORDERSTATUSCHANGED_RETURNED_A_SQL_EXC
EPTION
Adjust request
300270
SI
REQUEST {0} GET_ORDERSTATUSCHANGED ORDER NOT

FOUND
GET_ORDERSTATUSCHANGED_ORDER_NOT_FOUND
Adjust request
300280
OI
REQUEST {0}: ORDERAMOUNT ({1}) IS NOT THE SUM OF

ORDERLINE AMOUNTS ({2})
ORDERAMOUNT_DOES_NOT_MATCH_TOTAL_ORDERLIN
ES_AMOUNT
Adjust request
300290
OI
REQUEST {0} EXCEPTION ON INSERT ORDER {1}
EXCEPTION_ON_INSERT_ORDER
Adjust request
300300
RE
NO_FREQUENCY_FIELD_FOUND_FOR_RECURRING_ORDER
NO_FREQUENCY_FIELD_FOUND_FOR_RECURRING_OR
DER
Adjust request
300310
RE
NON_RECURRING_ORDER
NON_RECURRING_ORDER
Adjust request
300320
RE
RECURRING_ORDER_ALREADY_ENDED
RECURRING_ORDER_ALREADY_ENDED
Adjust request
300330
RE
END_RECURRING_ORDER_NOT_POSSIBLE
END_RECURRING_ORDER_NOT_POSSIBLE
Adjust request
300340
OI
MAC_FOR_ORDER_INVALID
MAC_FOR_ORDER_INVALID
Adjust request
300350
SI
UPDATE_ORDER_RETURNED_A_NULL_VALUE
Adjust request
300360
RE
ORDER_NOT_FOUND_OR_UPDATE_NOT_POSSIBLE_WITH_C
URRENT_STATUS
ORDER_NOT_FOUND_OR_UPDATE_NOT_POSSIBLE_WIT
H_CURRENT_STATUS
Adjust request
300370
OI
ORDER_ATTRIBUTE_NOT_ALLOWED: {0}
ORDER_ATTRIBUTE_NOT_ALLOWED
Adjust request
300380
SI
Adjust request
300390
SI
REQUEST {0}: SQL_EXCEPTION_ON_UPDATE_ORDER {1}
SQL_EXCEPTION_ON_UPDATE_ORDER
Adjust request
11

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
300400
RE
ORDER_NOT_FOUND_OR_MODIFICATION_NOT_POSSIBLE
ORDER_NOT_FOUND_OR_MODIFICATION_NOT_POSSIBL
E
Adjust request
300410
OI
INVALID_ORDERTYPE: {0}
INVALID_ORDERTYPE
Adjust request
300420
OI
MERCHANT {0}: PARAMETER {1) NOT FOUND
MERCHANT_PARAMETER_NOT_FOUND
Adjust request
300421
PI
PAYMENTPRODUCT {0} PARAMETER {1} NOT FOUND
PAYMENTPRODUCT_PARAMETER_NOT_FOUND
Adjust request
300422
PI
REQUEST [#REQUESTID#] MERCHANT {0}, PAYMENTPRODUCT

{1}: PARAMETER {2} NOT FOUND
MERCHANT_PAYMENTPRODUCT_PARAMETER_NOT_FO
UND
Adjust request
300430
RF
REFUND_AMOUNT_TOO_LARGE
REFUND_AMOUNT_TOO_LARGE
Adjust request
300440
RF
NOT_WITHIN_REFUNDABLE_PERIOD
NOT_WITHIN_REFUNDABLE_PERIOD
Adjust request
300450
SI
ORDER WITHOUT REFUNDABLE PAYMENTS
ORDER_WITHOUT_REFUNDABLE_PAYMENTS
Adjust request
300460
SI
COULD_NOT_GET_PAYMENTSTATUS
COULD_NOT_GET_PAYMENTSTATUS
Adjust request
300470
RE
ACCEPT_ORDER_NOT_POSSIBLE_WITH_PAYMENTSTATUS:
{0}
ACCEPT_ORDER_NOT_POSSIBLE_WITH_PAYMENTSTAT
US
Adjust request
300480
SI
COULD_NOT_GET_ORDERSTATUS
COULD_NOT_GET_ORDERSTATUS
Adjust request
300490
RE
ORDERSTATUS_NOT_WAITING_FOR_APPROVAL
ORDERSTATUS_NOT_WAITING_FOR_APPROVAL
Adjust request
300500
RE
ENDDATE {0} NOT AFTER STARTDATE {1}
ENDDATE_NOT_AFTER_STARTDATE
Adjust request
300510
RE
STARTDATE: {0} NOT IN FUTURE
STARTDATE_NOT_IN_FUTURE
Adjust request
300520
RE
COULD_NOT_CREATE_CALENDAR
COULD_NOT_CREATE_CALENDAR
Adjust request
300530
RF
REFUND_NOT_ALLOWED_FOR_MERCHANT: {0}
REFUND_NOT_ALLOWED_FOR_MERCHANT
Adjust request
300540
RF
INVALID PAYMENTPRODUCT: {0} FOR REFUND ON ORIGINAL

PAYMENT WITH PAYMENTPRODUCT: {1}
INVALID_PAYMENTPRODUCT_FOR_REFUND
Adjust request
12

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
300550
RF
PAYMENTPRODUCT: {0} NOT ALLOWED FOR REFUNDS
PAYMENTPRODUCT_NOT_ALLOWED_FOR_REFUNDS
Adjust request
300560
RF
ORDER (MERCHANTID: {0}, ORDERID: {1}) ALREADY

REFUNDED AND MULTIPLE REFUNDS NOT ALLOWED
ALREADY_REFUNDED_NO_MULTIPLE_REFUNDS_ALLOW
ED
Adjust request
300570
RF
EXCEPTION_DETERMINING_REFUNDABLE_AMOUNT
EXCEPTION_DETERMINING_REFUNDABLE_AMOUNT
Adjust request
300580
RF
REQUEST {0} CURRENCYCODE {1} DOES NOT MATCH

ORIGINAL PAYMENT CURRENCYCODE {2}
CURRENCYCODE_DOES_NOT_MATCH_ORIGINAL_PAYM
ENT
Adjust request
300610
OI/AV
REQUEST {0}: INVALID MERCHANTREFERENCE {1}
INVALID_MERCHANTREFERENCE
Adjust request
300620
IO
REQUEST {0}: MERCHANTREFERENCE {1} ALREADY EXISTS
MERCHANTREFERENCE_ALREADY_EXISTS
Adjust request
300625
CCA
REQUEST {0}: MERCHANTREFERENCE {1} IS TOO LONG (MAX

20 CHARACTERS)
MERCHANTREFERENCE_TOO_LONG
Adjust request
300630
IO
REQUEST {0}: ORDERID {1} ALREADY EXISTS
ORDERID_ALREADY_EXISTS
Adjust request
300650
P1
REQUEST [#REQUESTID#], SERVICEPROVIDER {0}

PARAMETER {1} NOT FOUND
SERVICE_PARAMETER_NOT_FOUND
300660
P1
REQUEST [#REQUESTID#], MERCHANT {0} SERVICEPROVIDER

{1} PARAMETER {2} NOT FOUND
MERCHANT_SERVICE_PARAMETER_NOT_FOUND
300670
IO
REQUEST [#REQUESTID#] EITHER ORDERID OR CUSTOMERID

OR MERCHANTREFERENCE MUST BE FILLED IN REUSE TAG
REUSE_REFERENCEKEY_MISSING
Adjust request
300680
IO
REQUEST [#REQUESTID#] ORDER TO REUSE NOT FOUND
REUSE_ORDER_NOT_FOUND
Adjust request
300690
IO
REQUEST [#REQUESTID#] ORDER TO REUSE HAS DIFFERENT

CUSTOMERID
REUSE_ORDER_HAS_DIFFERENT_CUSTOMERID
Adjust request
300700
IO
REQUEST [#REQUESTID#] ORDER TO REUSE HAS DIFFERENT

MERCHANTREFERENCE
REUSE_ORDER_HAS_DIFFERENT_MERCHANTREFEREN
CE
Adjust request
303020
OT
CHANGE PASSWORD FAILED: PASSWORD HAS ALREADY

BEEN USED
CHANGEPASSWORD_FAILED_PASSWORD_RECENTLY_U
SED
Adjust request
13

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
310010
OT
PASSWORD IS USED FOR THE FIRST TIME AND MUST BE

CHANGED
DO_LOGIN_PASSWORD_FIRSTUSED_MUST_CHANGE
Adjust request
310020
OT
LAST LOGIN WAS TOO LONG AGO, Please contact GlobalCollect
DO_LOGIN_LOGIN_EXPIRED_CONTACT_GLOBALCOLLEC
T
310030
OT
ACCOUNT IS BLOCKED: TOO MANY FAILED LOGIN ATTEMPTS
DO_LOGIN_EXCEEDED_ALLOWED_NUMBER_OF__ATTE
MPTS
310040
OT
PASSWORD HAS EXPIRED: MUST BE CHANGED
DO_LOGIN_PASSWORD_EXPIRED_MUST_CHANGE
Adjust request
310050
OT
ACCOUNT IS BLOCKED: LOGIN FAILED TOO MANY TRIES
DO_LOGIN_FAILED_TOO_MANY_TRIES
400000
PI
PAYMENTMETHOD NOT FOUND FOR PAYMENTPRODUCTID {0}
PAYMENTMETHOD_NOT_FOUND_FOR_THIS_PAYMENTP
RODUCTID
Adjust request
400010
PI
CONTRACTID NOT FOUND FOR MERCHANTID {0},

PAYMENTMETHODID {1}
CONTRACTID_NOT_FOUND_FOR_THIS_COMBINATION
Adjust request
400011
PI
ONLINEAUTHORISERID_NOT_FOUND_FOR_THIS_COMBINATI
ON
ONLINEAUTHORISERID_NOT_FOUND_FOR_THIS_COMBI
NATION
Adjust request
400020
OI
INSERTATTEMPT RETURNED ERROR {0} {1}
INSERTATTEMPT_FAILED
Adjust request
400030
OI
INSERTATTEMP RETURNED NULL VALUES WITH REQUEST {0}
INSERTATTEMPT_RETURNED_A_NULL_VALUE
400040
PI
DOPAYMENT METHOD INVOCATION EXCEPTION {1} WITH

REQUEST {0}
DOPAYMENT_METHOD_INVOCATION_EXCEPTION
Adjust request
400050
OT
REJECTATTEMPT RETURNED ERROR {0} {1}
REJECTATTEMPT_FAILED
400060
OI
EXECSTORED RETURNED NULL WITH REQUEST {0}
EXECSTORED_RETURNED_NULL
Adjust request
400070
OI
EXECSTORED SQL EXECPTION {1} WITH REQUEST {0}
EXECSTORED_SQL_EXECPTION
Adjust request
400080
PI
PAYMENTMANAGER UPDATE EXCEPTION: {0}
PAYMENTMANAGER_UPDATE_EXCEPTION
400090
OT
UPDATE METHOD INVOCATION EXCEPTION: {0}
UPDATE_METHOD_INVOCATION_EXCEPTION
14

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400100
PI
INSERTATTEMPT RETURNED NULL RESULTCODE FOR

COMBINATION ({0},{1},{2})
INSERTATTEMPT_RETURNED_NULL_RESULTCODE
Adjust request
400110
PI
INSERTATTEMPT RETURNED NON NUMERIC RETURNCODE

FOR COMBINATION ({0},{1},{2})
INSERTATTEMPT_RETURNED_NON_NUMERIC_RETURNC
ODE
Adjust request
400120
PI
INSERTATTEMPT PAYMENT FOR ORDER ALREADY FINAL FOR

COMBINATION ({0},{1},{2})
INSERTATTEMPT_PAYMENT_FOR_ORDER_ALREADY_FIN
AL
Adjust request
400150
PI
UPDATEATTEMPT FAILED FOR COMBINATION ({0},{1},{2},{3},{4},

{5})
UPDATEATTEMPT_FAILED
Adjust request
400180
PI
INSERTATTEMPT ORDER DOES NOT EXIST ({0},{1},{2})
INSERTATTEMPT_ORDER_DOES_NOT_EXIST
Adjust request
400190
PI
INSERTATTEMPT AMOUNT CURRENCY DOES NOT MATCH

ORDER ({0},{1},{2})
INSERTATTEMPT_AMOUNT_CURRENCY_DOES_NOT_MA
TCH_ORDER
Adjust request
400200
PI
REQUEST {0} SETPAYMENT METHOD INVOCATION

EXCEPTION: {1}
SETPAYMENT_METHOD_INVOCATION_EXCEPTION
Adjust request
400210
PI
REQUEST {0} UNKNOWN ORDER OR NOT CANCELLABLE
UNKNOWN_ORDER_OR_NOT_CANCELLABLE
Adjust request
400220
PI
DOPAYMENT_ORDER_NOT_FOUND
DOPAYMENT_ORDER_NOT_FOUND
Adjust request
400230
PI
INSERTATTEMPT_FAILED_OTHER_SESSION_ACTIVE_ORDER_
WITH_STATUS_0_EXISTS
INSERTATTEMPT_FAILED_OTHER_SESSION_ACTIVE
Adjust request
400240
RE
VAR_AMOUNT_RECURRING_PAYMENT_NOT_POSSIBLE_WITH
_ORDERSTATUS: {0}
VAR_AMOUNT_RECURRING_PAYMENT_NOT_POSSIBLE_
WITH_ORDERSTATUS
Adjust request
400250
RE/RF
GET_PAYMENTDETAILS (MERCHANTID={0}, ORDERID={1},

EFFORTID={2}) RETURNED_A_NULL_VALUE
GET_PAYMENTDETAILS_RETURNED_A_NULL_VALUE
Adjust request
400260
RE/RF
PAYMENTDETAILS (MERCHANTID={0}, ORDERID={1},

EFFORTID={2}) NOT_FOUND: {3}
PAYMENTDETAILS_NOT_FOUND
Adjust request
400270
RF
GET_ORIGINAL_PAYMENT (MERCHANTID={0}, ORDERID={1},

GET_ORIGINAL_PAYMENT_RETURNED_A_NULL_VALUE
Adjust request
15

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400280
RF
ORIGINAL_PAYMENT (MERCHANTID={0}, ORDERID={1},

EFFORTID={2}) NOT_FOUND
ORIGINAL_PAYMENT_NOT_FOUND
Adjust request
400290
RE/RF
GET_PAYMENTATTEMPT (MERCHANTID={0}, ORDERID={1},

GET_PAYMENTATTEMPT_RETURNED_A_NULL_VALUE
Adjust request
400300
PI
REQUEST {0}: PAYMENTATTEMPT (MERCHANTID={1},

ORDERID={2}, EFFORTID={3}, ATTEMPTID={4}) NOT FOUND
PAYMENTATTEMPT_NOT_FOUND
Adjust request
400310
PI
DEBTCOLLECT_NOT_ALLOWED_FOR_MERCHANT: {0}
DEBTCOLLECT_NOT_ALLOWED_FOR_MERCHANT
400320
PI
DEBTCOLLECT (MERCHANTID={0}, ORDERID={1},

EFFORTID={2}) NOT_POSSIBLE_WITH_PAYMENTSTATUS: {3}
DEBTCOLLECT_NOT_POSSIBLE_WITH_PAYMENTSTATUS
Adjust request
400330
RE
EMAIL_REMINDER_NOT_ALLOWED_FOR_MERCHANT: {0}
EMAIL_REMINDER_NOT_ALLOWED_FOR_MERCHANT
400340
RE
POSTAL_REMINDER_NOT_ALLOWED_FOR_MERCHANT: {0}
POSTAL_REMINDER_NOT_ALLOWED_FOR_MERCHANT
400350
RE
REMINDER (MERCHANTID={0}, ORDERID={1}, EFFORTID={2})

NOT POSSIBLE WITH PAYMENTSTATUS: {3}
REMINDER_NOT_POSSIBLE_WITH_PAYMENTSTATUS
Adjust request
400360
PI
PROCESS REFERRED NOT POSSIBLE FOR PAYMENT WITH

PAYMENTPRODUCT: {0} AND STATUS: {1}
PROCESS_REFERRED_NOT_POSSIBLE
Adjust request
400370
PI
PROCESS REFERRED COULD NOT GET VITAL ORDERDETAILS

FOR MERCHANTID: {0}, ORDERID: {1}
PROCESS_REFERRED_COULD_NOT_GET_ORDERDETAI
LS
Adjust request
400380
PI
REQUEST {0} PROCESS REFERRED FAILED
PROCESS_REFERRED_FAILED
Adjust request
400390
RF
PROCESS REFUND NOT POSSIBLE FOR PAYMENT WITH

PROCESS_REFUND_NOT_POSSIBLE
Adjust request
400400
RF
REQUEST {0} PROCESS REFUND FAILED
PROCESS_REFUND_FAILED
Adjust request
400410
OT
PROCESS RETURNED NOT POSSIBLE FOR PAYMENT WITH

PROCESS_RETURNED_NOT_POSSIBLE
Adjust request
400420
OT
REQUEST {0} PROCESS RETURNED FAILED
PROCESS_RETURNED_FAILED
Adjust request
16

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400430
OT
REQUEST {0} PROCESS RETURNED METHOD INVOCATION

EXCEPTION WITH PAYMENTPRODUCT {1}: {2}
PROCESS_RETURNED_METHOD_INVOCATION_EXCEPTI
ON
Adjust request
400440
OT
REQUEST {0} UPDATE PAYMENT (MERCHANTID={1},

ORDERID={2}, EFFORTID={3}, ATTEMPTID={4}) FAILED
UPDATE_PAYMENT_FAILED
400450
OT
PROCESS RETURNED NOT READY FOR PAYMENTPRODUCT:

{0}
PROCESS_RETURNED_NOT_READY_FOR_PAYMENTPRO
DUCT
Adjust request
400460
OT
CONTRACTID ORIGINAL PAYMENT (MERCHANTID={0},

ORDERID={1}, EFFORTID={2}, ATTEMPTID={3}) NOT FOUND
CONTRACTID_ORIGINAL_PAYMENT_NOT_FOUND
Adjust request
400470
RF
REFERENCEORIGPAYMENT {0} DOES NOT MATCH FOUND

REFERENCE {1}
REFERENCEORIGPAYMENT_DOES_NOT_MATCH_FOUND
_REFERENCE
Adjust request
400480
PI
INSERTATTEMPT_DEBTCOLLECT_ACTIVE
INSERTATTEMPT_DEBTCOLLECT_ACTIVE
Adjust request
400490
PI
INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED
INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED
Adjust request
400500
PI
NO RESPONSE FOUND FOR TRY: {0}, {1}, {2}, {3}
NO_RESPONSE_FOUND_FOR_TRY
400510
PI
INVALID DATE: {0}, MUST BE IN FORMAT YYYYMMDDHH24MISS
INVALID_DATE
Adjust request
400515
PI
REQUEST {0} HOSTEDINDICATOR MAY ONLY BE 0
HOSTEDINDICATOR_MAY_BE_0_ONLY
Adjust request
400520
PI
GETSTATUS METHOD INVOCATION EXCEPTION: {0}, {1}
GETSTATUS_METHOD_INVOCATION_EXCEPTION
400530
PI
INVALID PAYMENTPRODUCTID {1} FOR MERCHANT {0}
INVALID_PAYMENTPRODUCTID_FOR_MERCHANT
Adjust request
400540
PI
AUTHORISATION FAILED FOR REQUEST {0}
SCENARIO_NOT_SUCCESSFUL
400550
PI
OVERWRITEPAYMENTREFERENCE {3} ALREADY EXISTS FOR

MERCHANT {0}, ORDER {1}, EFFORT {2}
INSERTATTEMPT_OVERWRITEPAYMENTREFERENCE_AL
READYEXISTS
Adjust request
MAXIMUM PAYMENTREFERENCE REACHED
INSERATTEMPT_MAXIMUM_PAYMENTREFERENCE_REAC
HED
400555
17

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400560
PI
OVERWRITEPAYMENTREFERENCE {0} HAS INVALID LENGTH
OVERWRITEPAYMENTREFERENCE_HAS_INVALID_LENGT
H
Adjust request
400570
PI
OVERWRITEPAYMENTREFERENCE {0} DOES NOT END WITH 9
OVERWRITEPAYMENTREFERENCE_DOESNOTENDWITH9
Adjust request
400580
PI
OVERWRITEPAYMENTREFERENCE {0} DOES NOT START WITH

CONTRACTID {1}
OVERWRITEPAYMENTREFERENCE_DOESNOTSTARTWIT
HCONTRACTID
Adjust request
400590
PI
OVERWRITEPAYMENTREFERENCE_NOT_ALLOWED_WITH_ME
THOD
OVERWRITEPAYMENTREFERENCE_NOT_ALLOWED_WIT
H_METHOD
Adjust request
400600
PI
REQUEST {0} ATTEMPT COULD NOT BE FOUND
PAYMENT_ATTEMPT_COULD_NOT_BE_FOUND
Adjust request
400610
PI
REQUEST {0}: CARD NOT ENROLLED
CARD_NOT_ENROLLED
Select other payment

product
400620
PI
CARD_NOT_VALIDATED
CARD_NOT_VALIDATED
Adjust request
400630
PI
REQUEST {0}: INVALID PARES {1}
INVALID_PARES
Adjust request
400640
PI
REQUEST {0} FINISHPAYMENT NOT POSSIBLE WITH CURRENT

STATUS {1}
FINISHPAYMENT_NOT_POSSIBLE_WITH_CURRENT_STAT
US
Adjust request
400650
PI
REQUEST {0} AUTHENTICATION ERROR INVALID DATA
AUTHENTICATION_ERROR_INVALID_DATA
Adjust request
400660
PI
REQUEST {0} AUTHENTICATION ERROR MISSING FIELD
AUTHENTICATION_ERROR_MISSING_FIELD
Adjust request
400670
PI
REQUEST {0} AUTHENTICATION ERROR INVALID CARD
AUTHENTICATION_ERROR_INVALID_CARD
Adjust request
400680
OT
REQUEST {0}: SET_PAYMENT ({1},{2},{3},{4}) IS NOT

CANCELLABLE
SET_PAYMENT_NOT_CANCELLABLE
Adjust request
400681
OT
REQUEST {0}: TRANSACTION (MERCHANTID ({1}), ORDERID

({2}), EFFORTID ({3}), ATTEMPTID ({4}) => NOT CONTROLLABLE
CUSTOMER ACTION
NOT_CONTROLLABLE_CUSTOMER_ACTION
No action required
18

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400682
OT

({2}), EFFORTID ({3}), ATTEMPTID ({4}) => PROCESSING IN
PROGRESS
PROCESSING_IN_PROGRESS
No action required
400683
OT

({2}), EFFORTID ({3}), ATTEMPTID ({4}) => ALREADY PAID
ALREADY_PAID
No action required
400684
OT

({2}), EFFORTID ({3}), ATTEMPTID ({4}) => ALREADY
CANCELLED
ALREADY_CANCELLED
No action required
400685
OT
REQUEST {0}: SET_PAYMENT ({1},{2},{3},{4}) IS NOT

CANCELLABLE
SET_PAYMENT_NOT_CANCELLABLE
No action required
400690
OT
REQUEST [#REQUESTID#] NO SEARCHCRITERIA PROVIDED
GET_PAYMENT_NO_SEARCHDATA
Adjust request
400700
PR
REQUEST {0} CANCELLED AT BANK
CANCELLED_AT_BANK
No action required
400701
PR
REQUEST {0} CANCELLED BY BANK
CANCELLED_BY_BANK
No action required
400702
PR
REQUEST {0} FAILED AT BANK
FAILED_AT_BANK
No action required
400703
PR
REQUEST {0} BANK IN DOUBT
BANK_INDOUBT
No action required
400704
PR
REQUEST {0} UNKNOWN AT BANK
UNKNOWN_AT_BANK
No action required
400705
PR
REQUEST {0} REJECTED BY BANK
REJECTED_BY_BANK
No action required
400706
PR
REQUEST {0} INVALID AMOUNT {1}
PROCESSRETURNED_INVALID_AMOUNT
Adjust request
400707
PR
Verification failed
ERROR VERIFICATION_FAILED
Adjust request
400708
PR
Transaction expired
TRANSACTION_EXPIRED
Adjust request
400710
PR
REQUEST {0} INCORRECT SIGNATURE EXCEPTION
RABO_INCORRECT_SIGNATURE_EXCEPTION
Adjust request
400720
PR
REQUEST {0} MERCHANT NOT FOUND EXCEPTION
RABO_MERCHANT_NOT_FOUND_EXCEPTION
Adjust request
19

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400730
PR
REQUEST {0}: MANDATORY RETURN FIELD {1} NOT FOUND IN

REQUEST
RABO_RABOSIGNEDURL_MISSING
Adjust request
400740
PR
REQUEST {0} AMOUNT IN RESPONSE {1} DOES NOT MATCH

PAYMENT AMOUNT {2}
RABO_INCORRECT_AMOUNT_IN_URL
Adjust request
400750
PI
REQUEST {0} INVALID ACCOUNT {1}
PAGO_INVALID_ACCOUNT
Adjust request
400751
PI
REQUEST {0} INVALID ACCOUNT {1}
GIROPAY_INVALID_ACCOUNT
Adjust request
400760
PI
REQUEST {0} ACCOUNT WITH NUMBER {1}, BANKCODE {2} IS

NOT SUPPORTED
PAGO_ACCOUNT_NOT_SUPPORTED
Adjust request
400761
PI
REQUEST {0} ACCOUNT WITH NUMBER {1}, BANKCODE {2} IS

NOT SUPPORTED
GIROPAY_ACCOUNT_NOT_SUPPORTED
Adjust request
400770
PR
REQUEST {0} PAGO POLL RETURNED NO

PAYMENTSTATUSRESULT
PAGO_POLL_RETURNED_NO_PAYMENTSTATUSRESULT
400780
PI
REQUEST {0} INVALID BANKCODE {1}
PAGO_INVALID_BANKCODE
Adjust request
400781
PI
REQUEST {0} INVALID BANKCODE {1}
GIROPAY_INVALID_BANKCODE
Adjust request
400790
PI
REQUEST {0} BANKCODE {2}, ACCOUNT {1} IS NOT

SUPPORTED
PAGO_ACCOUNT_NOT_SUPPORTED2
Adjust request
400791
PI
REQUEST {0} BANKCODE {2}, ACCOUNT {1} IS NOT

SUPPORTED
GIROPAY_ACCOUNT_NOT_SUPPORTED2
Adjust request
400792
PI
REQUEST {0} INVALID MERCHANTNUMBER
PAGO INVALID MERCHANTNUMBER
400793
OT
REQUEST {0}, ERROR: ALREADY AUTHORIZED
PAGO_ALREADY_AUTHORIZED
Adjust request
400794
OT
REQUEST {0}, ERROR: AUTHORIZATION IN PROCESS
PAGO_AUTHORIZATION_IN_PROCESS
Adjust request
400800
PI
REQUEST {0} INVALID LANGUAGECODE {1} FOR ING HOMEPAY
ING_HOMEPAY_INVALID_LANGUAGECODE
Adjust request
20

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400810
PR
REQUEST {0} RETURN HASH {1} DOES NOT MATCH

CALCULATED HASH
ING_HOMEPAY_INVALID_HASH
Adjust request
400840
PI
IDEAL_INVALID_XML
IDEAL_INVALID_XML
Adjust request
400850
PI
IDEAL_SYSTEM_MAINTENANCE
IDEAL_SYSTEM_MAINTENANCE
Try again later
400860
PI
IDEAL_SECURITY_ERROR
IDEAL_SECURITY_ERROR
400870
PI
IDEAL_FIELD_ERROR
IDEAL_FIELD_ERROR
400880
PI
IDEAL_APPLICATION_ERROR
IDEAL_APPLICATION_ERROR
400885
PI
REQUEST {0} UNKNOWN ERRORCODE {1} RETURNED BY

ACQUIRER
IDEAL_UNKNOWN_ERROR
400890
PI
REQUEST {0} MISSING

SERVICE(COMMUNICATION)PARAMETERS FOR
SERVICEPROVIDER {1}
IDEAL_MISSING_SERVICEPARAMETERS
400900
PI
REQUEST {0} MISSING SIGNATURE PROVIDER
IDEAL_MISSING_SIGNATURE_PROVIDER
400910
PI
REQUEST {0} SIGNING EXCEPTION {1}
IDEAL_SIGNING_EXCEPTION
400920
PI
REQUEST {0} VERIFY EXCEPTION {1}
IDEAL_VERIFY_EXCEPTION
400930
PI
REQUEST {0} LOAD CERTIFICATE EXCEPTION {1}
IDEAL_LOAD_CERTIFICATE_EXCEPTION
400940
PI
REQUEST {0} MISSING PRIVATE KEY
IDEAL_MISSING_PRIVATE_KEY
400950
PI
REQUEST {0} MISSING ACQUIRER CERTIFICATE ({1})
IDEAL_MISSING_ACQUIRER_CERTIFICATE
400960
PI
REQUEST {0} MISSING ACQUIRER PUBLIC KEY ({1})
IDEAL_MISSING_ACQUIRER_PUBLICKEY
400970
PI
REQUEST {0} INVALID EXPIRATIONPERIOD {1} (MUST BE

BETWEEN 1 AND 60)
IDEAL_INVALID_EXPIRATIONPERIOD
Adjust request
21

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
400980
PI
REQUEST {0} UNKNOWN ISSUERID {1}
IDEAL_UNKNOWN_ISSUERID
Adjust request
400990
PI
REQUEST {0} IDEAL RECORD NOT FOUND
IDEAL_RECORD_COULD_NOT_BE_FOUND
410000
PI
PRODUCTFIELDMETADATA NOT FOUND FOR

PAYMENTPRODUCTID {0}
PRODUCTFIELDMETADATA_NOT_FOUND_FOR_THIS_PAY
MENTPRODUCTID
Adjust request
410010
OI
NULL VALUE NOT ALLOWED FOR {0} ({1})
NULL_VALUE_NOT_ALLOWED_FOR_THIS_ATTRIBUTE
Adjust request
410020
OI
CLASS {0} PASSED AS {1} ({2}) INSTEAD OF STRING
ATTRIBUTE_MUST_BE_A_STRING_TYPE
Adjust request
410030
OT
COULD NOT START DATABASE TRANSACTION IN

INSERTPAYMENT
COULD_NOT_START_DATABASE_TRANSACTION
410040
OT
DATBASEMANAGER RETURNED NULL ON INSERT WITH

REQUEST {0}
DATBASEMANAGER_RETURNED_NULL_ON_INSERT
410050
PI
MERCHANTID ORDERID EFFORTID ATTEMPTID COMBINATION

ALREADY EXISTS
MERCHANTID_ORDERID_EFFORTID_ATTEMPTID_ALREA
DY_EXISTS
Adjust request
410060
OT
DATABASEMANAGER RETURNED SQL EXCEPTION: {1} ON

REQUEST {0}
DATABASEMANEGER_RETURNED_SQL_EXCEPTION
410070
OT
DATBASEMANAGER RETURNED NULL ON COPYORDERLINES

WITH REQUEST: {0}
DATBASEMANAGER_RETURNED_NULL_ON_COPYORDE
RLINES
410090
OT
COPY ORDERLINES RETURNED SQL EXCEPTION {1} WITH

REQUEST {0}
COPY_ORDERLINES_RETURNED_SQL_EXCEPTION
410100
OT
COPY ORDERLINES RETURNED ERROR {0} {1}
COPY_ORDERLINES_RETURNED_ERROR
410110
PI
REQUEST {0} UNKNOWN ORDER OR NOT PENDING
UNKNOWN_ORDER_OR_NOT_PENDING
Adjust request
410120
PI
AMOUNT_NOT_BETWEEN_MINAMOUNT_AND_MAXAMOUNT
AMOUNT_NOT_BETWEEN_MINAMOUNT_AND_MAXAMOU
NT
Adjust request
410130
PI
PAYMENTPRODUCTID {0} INVALID_FOR_COUNTRYCODE {1}
PAYMENTPRODUCTID_INVALID_FOR_COUNTRYCODE
Adjust request
22

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
410140
PI
REQUEST {0} AMOUNT TOO LARGE
SETPAYMENT_AMOUNT_TOO_LARGE
Adjust request
410150
OT
REQUEST {0}: PAYOUT AMOUNT {1} MAY NOT EXCEED {2}
PAYOUT_AMOUNT_TOO_LARGE
Adjust request
410160
PI
REQUEST {0} EFFORTID MUST HAVE POSITIVE VALUE FOR

PAYMENTS
EFFORTID MUST HAVE POSITIVE VALUE FOR PAYMENTS
Adjust request
410170
RF
REQUEST {0} EFFORTID MUST HAVE NEGATIVE VALUE FOR

REFUNDS
EFFORTID MUST HAVE NEGATIVE VALUE FOR REFUNDS
Adjust request
410180
OT
REQUEST {0} EFFORTID MUST HAVE NEGATIVE VALUE FOR

PAYOUTS
EFFORTID MUST HAVE NEGATIVE VALUE FOR PAYOUTS
Adjust request
420000
BA
NO BANK FOUND FOR COUNTRY {0}
NO_BANK_FOUND_FOR_THIS_COUNTRY
420005
OT
REQUEST [#REQUESTID#] NO BANK FOUND FOR CURRENCY:

{0}
NO_CURRENCY_FOUND_FOR_THIS_COUNTRY
420010
BA
NO CURRENCY FOUND FOR COUNTRY {0}
NO_CURRENCY_FOUND_FOR_THIS_COUNTRY
420020
BA
NO CURRENCY FOUND FOR BANK {0}
NO_CURRENCY_FOUND_FOR_THIS_BANK
420030
BA
NO BANK FOUND FOR COUNTRY {0} AND CURRENCY {1}
NO_SUITABLE_BANK_FOUND_FOR_THIS_COMBINATION
420040
BA
NO BANK INFORMATION FOUND FOR BANK {0}
NO_BANK_INFORMATION_FOUND_FOR_THIS_BANK
420050
BA
COMPANYNAME OR SURNAME MANDATORY
COMPANYNAME_OR_SURNAME_MANDATORY
Adjust request
420060
PI
REQUEST {0}: NO VIRTUAL ACCOUNT FOUND FOR COUNTRY

{1}
NO_VIRTUAL_ACCOUNT_FOUND_FOR_THIS_COUNTRY
420070
OT
REQUEST [#REQUESTID#] IBAN {0} {1} DOES NOT MATCH

BBAN {0} {2}
IBAN/BBAN MISMATCH
Adjust request
420080
OT
REQUEST [#REQUESTID#] INVALID IBAN {0}
INVALID IBAN
Adjust request
430000
CC online
SID NOT FOUND FOR MERCHANT {0} AND CURRENCYCODE

{1}
SID_NOT_FOUND_FOR_THIS_COMBINATION
23

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430010
CC online
COULD NOT CREATE NEW SOLVELINK
COULD_NOT_CREATE_NEW_SOLVELINK
430020
CC online
ONLINE AUTHORIZATION EXCEPTION: {0}
ONLINE_AUTHORIZATION_EXCEPTION
430030
CC online
CCONLINE UPDATE EXCEPTION: {0}
CCONLINE_UPDATE_EXCEPTION
430050
CC online
REQUEST {0} COULD NOT CONNECT TO RETAILLOGIC

ATTEMPT 2: {1}
COULD_NOT_CONNECT_TO_RETAILLOGIC_2
430060
CC online
REQUEST {0} RETAILLOGIC DISCONNECT EXCEPTION {1}
RETAILLOGIC_DISCONNECT_EXCEPTION
430070
CC online
REQUEST {0} RETAILLOGIC GETINPUTSTREAM EXCEPTION:

{1}
RETAILLOGIC_GETINPUTSTREAM_EXCEPTION
430080
CC online
REQUEST {0} RETAILLOGIC GETOUTPUTSTREAM EXCEPTION:

{1}
RETAILLOGIC_GETOUTPUTSTREAM_EXCEPTION
430090
CC online
REQUEST {0} SOLVE REQUEST HEADER COULD NOT BE READ
SOLVE_REQUEST_HEADER_COULD_NOT_BE_READ
430100
CC online
REQUEST {0} SOLVE READ REQUEST EXCEPTION: {1}
SOLVE_READ_REQUEST_EXCEPTION
430110
CC online
REQUEST {0} ONLINE AUTHORISATION FAILED, ERRORCODE:

{1}, APACSCODE: {2}, MESSAGE: {3}
ONLINE_AUTHORISATION_FAILED
Declined
430120
CC online
REQUEST {0} AUTHORISATION CURRENCYCODE NOT FOUND

FOR COUNTRYCODE {1}, PRODUCT {2}, CURRENCYCODE {3}
AUTHORISATION_CURRENCYCODE_NOT_FOUND_FOR_
THIS_COMBINATION
Adjust request
430130
PI
COULD_NOT_CONVERT_AMOUNT
430140
CC online
AMOUNT {0} MUST BE IN CENTS
AMOUNT_MUST_BE_IN_CENTS
Adjust request
430150
CC online
READ_REQUEST_EXCEPTION
READ_REQUEST_EXCEPTION
Please try again
430160
CC online
Unable to authorise, Please try again
ALL_TERMINAL_IDS_FOR_MERCHANT_CURRENCY_IN_U
SE
Please try again
430165
CC POS
Unable to authorise
ALLOWABLE_PIN_TRIES_EXCEEDED_NA
Declined
24

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430170
CC online
Unable to authorise
AMOUNT_GREATER_THAN_THE_CEILING_LIMIT_IN_SWIT
CHBOX
430175
CC online
Amount too large
AMOUNT_TOO_LARGE
Declined
430180
CC online
Authorized
APPROVED_BLIND
Adjust request
430185
CC POS
Not authorised
AUTHENTICATION_FAILURE_NA
Declined
430190
CC POS
Not authorised
FAILED
Declined
430195
CC POS
Unable to authorise
BAD_TRACK_2
Declined
430200
CC online
Unable to authorise
BANK_NOT_SUPPORTED_ISSUER_SIGNOFF
Declined
430205
CC online
Unable to authorise
COMMS_FAIL_1113
Declined
430210
CC POS
Unable to authorise
COMMS_FAIL_961
Declined
430215
CC online
Unable to authorise
COMMS_FAIL_101
Try again later
430220
CC online
Unable to authorise
COMMS_FAIL_103
Try again later
430225
CC online
Unable to authorise
COMMS_FAIL_111
Try again later
430230
CC online
Unable to authorise
COMMS_FAIL_113
Try again later
430235
CC online
Unable to authorise
COMMS_FAIL_183
Try again later
430240
CC online
Unable to authorise
COMMS_FAIL_601
Try again later
430245
CC online
Unable to authorise
COMMS_FAIL_605
Try again later
430250
CC online
Unable to authorise
CALL_ACQUIRER
Declined
430255
CC online
Unable to authorise
CALL_ISSUER
Declined
25

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430260
CC online
Not authorised
CARD_ACCEPTOR_CALL_ACQUIRERS_SECURITY_DEP
Declined
430265
CC POS
Not authorised
CARD_TO_BE_PICKED_UP_AT_ATM_NA
Declined
430270
CC online
Not authorised
COMPLETED_PARTIALLY_NA
Declined
430275
CC online
Unable to authorise
CONFIGURATION_ERROR
430280
CC POS
Unable to authorise
CUSTOMER_CANCELLATION_NA
Declined
430281
CC online
Not authorised
CUSTOMER_DISPUTE
Declined
430282
CC online
Not authorised
INVALID_RESPONSE
430284
Cc online
Not authorised
SUSPECTED_MALFUNCTION
430285
CC online
Not authorised
DO_NOT_HONOR
Declined
430286
CC online
Not authorised
UNACCEPTABLE_TRANSACTION_FEE
430287
CC online
Not authorised
FILE_UPDATE_NOT_SUPPORTED_BY_RECEIVER
430288
Cc online
Not authorised
UNABLE_TO_LOCATE_RECORD_ON_FILE
430289
CC online
Not authorised
DUPLICATE_FILE_UPDATE_RECORD_OLD_RECORD_REP
LACED
430290
CC online
Not authorised
DUPLICATE
430291
CC online
Not authorised
FILE_UPDATE_FIELD_EDIT_ERROR
430292
CC online
Not authorised
FILE_UPDATE_FILE_LOCKED_OUT
430293
CC online
Not authorised
FILE_UPDATE_NOT_SUCCESSFUL_CONTACT_ACQUIRER
430295
Cc online
Unable to authorise
DUPLICATE_FIELDS
26

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430297
CC online
Unable to authorise
ADVISES_THAT_RECONCILIATION_TOTALS_HAVE_BEEN
_RESET_(AUS_ONLY)
430298
CC online
Unable to authorise
MAC_ERROR_(AUS_ONLY)
430300
CC online
Unable to authorise
DUPLICATE_TRANSMISSION
430303
CC online
Unable to authorise
ERROR
Declined
430306
CC online
Card expired
EXPIRED_CARD
Declined
430309
CC POS
Unable to authorise
FIELDS_SYNTAX_ERROR
430312
CC POS
Unable to authorise
FOREIGN_NETWORK_FAILURE
430315
CC POS
Unable to authorise
FORMAT_ERROR
430318
CC POS
Not authorised
HONOR_WITH_IDENTIFICATION
Declined
430321
CC online
Unable to authorise
INCOMPLETE_TRANSACTION
430324
CC POS
Not authorised
INCORRECT_PIN_NA
430327
CC POS
Unable to authorise
INVALID_AMOUNT
Adjust request
430330
CC online
Not authorised
INVALID_CARD_NUMBER
Declined
430333
CC online
Not authorised
INVALID_CARD_RANGE
Declined
430336
CC online
Not authorised
INVALID_ISSUE_NUMBER
Declined
430339
CC online
Not authorised
INVALID_MERCHANT_OR_SERVICE_PROVIDER
430342
CC online
Not authorised
INVALID_START_DATE
Declined
430345
CC online
Not authorised
INVALID_TRANSACTION
Declined
27

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430348
CC POS
Not authorised
ISSUER_NOT_FOUND_UNABLE_TO_ROUTE_AT_AEM
430349
CC POS
Not authorised
TRANSACTION_CANNOT_BE_COMPLETED_VIOLATION_O
F_LAW
430351
CC online
Unable to authorise
ISSUER_OFF_LINE
Declined
430354
CC online
Unable to authorise
ISSUER_UNKNOWN
Declined
430357
CC online
Not authorised
LOST_OR_STOLEN_CARD
Declined
430360
CC online
Not authorised
LOW_FUNDS
Declined
430363
CC online
Unable to authorise
MANDATORY_FIELDS_MISSING
430366
RF
Declined
MAXIMUM_CREDIT_PER_REFUND
Declined
430369
RF
Declined
MAXIMUM_NUMBER_REFUND_CREDITS
Declined
430372
RF
Declined
MAXIMUM_OFFLINE_REFUND_REACHED
Declined
430375
RF
Declined
MAXIMUM_ONLINE_REFUND_REACHED
Declined
430378
RF
Declined
MAXIMUN_REFUND_CREDIT_REACHED
Declined
430381
CC online
Unable to authorise
NETWORK_ERROR
Declined
430384
CC online
Unable to authorise
NO_ACCOUNT
Declined
430385
CC online
Not authorised
REQUEST_FUNCTION_NOT_SUPPORTED
Declined
430386
CC online
Not authorised
NO_UNIVERSAL_ACCOUNT
Declined
430387
CC online
Unable to authorise
NO_ACTION_TAKEN
Declined
430388
CC online
Not authorised
NO_INVESTMENT_ACCOUNT
Declined
28

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430389
CC online
Not authorised
NO_CHEQUING_ACCOUNT
Declined
430390
CC POS
Unable to authorise
NO_CARD_RECORD
Declined
430391
CC online
Not authorised
NO_SAVING_ACCOUNT
Declined
430393
CC online
Not authorised
NOT_AUTHORISED
Declined
430396
CC online
Not authorised
NOT_PERMITTED_TO_CARDHOLDER
Declined
430399
CC POS
Not authorised
NOT_PERMITTED_TO_TERMINAL
Declined
430400
CC POS
REENTER
Please try again
430403
CC POS
REENTER_TRANSACTION
Please try again
430406
CC POS
Not authorised
RECONCILE_ERROR_REVERSAL
Declined
430409
CC online
Referred
REFERRED
Declined
430410
CC online
CHALLENGED
CHALLENGED
Fraud
430412
CC online
Not authorised
RESTRICTED
Declined
430415
CC online
Not authorised
SECURITY_VIOLATION
Declined
430418
CC online
Not authorised
STOLEN_CARD
Declined
430421
CC online
Not authorised
SUSPECTED_Fraud
Declined
430424
CC POS
Unable to authorise
SYSTEM_MALFUNCTION
430427
CC POS
TIMEOUT_AT_IEM
Please try again
430430
CC online
TIMEOUT
Please try again
430433
CC online
TOO_MUCH_USAGE
Please try again
29

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430436
CC online
Unable to authorise
TRANSACTION_FAILED
Declined
430439
CC online
Unable to authorise
TRANSACTION_TYPE_NOT_ALLOWED_FOR_MERCHANT
Declined
430442
CC POS
Not authorised
VIP_APPROVAL
Declined
430443
CC online
Not authorised
PARTIAL_APPROVAL
Declined
430445
CC POS
Not authorised
WRONG_PIN_ALLOWABLE_PIN_TRIES_EXCEEDED_NA
Declined
430450
CC online &
DD
Not authorised
DENIED
Declined
430451
CC online &
DD
Not authorised
DENIED_BLACKLIST
Declined
430452
CC online &
DD
Not authorised
DENIED_VELOCITY_CHECK
Declined
430453
CC online &
DD
Not authorised
DENIED_VELOCITY_CHECK_ASYNC
Declined
430454
CC online &
DD
Not authorised
DENIED_REPEATED_REVERSALS
Declined
430460
CC online &
DD
REQUEST [#REQUESTID#], RECURRING IS NOT ALLOWED

FOR PAYMENT PRODUCT {0}
RECURRING_NOT_ALLOWED_FOR_PRODUCT
Adjust Request
430470
CC online
Not authorised
ORIGINAL_AMOUNT_INCORRECT
Declined
430475
CC online
Not authorised
OTHERS
Declined
430476
CC online
Not authorised
PRE_VALID_CARD
Declined
430480
CC online
OVER_FLOOR_LIMIT
OVER_FLOOR_LIMIT
Declined
430485
CC POS
Not authorised
PIN_VALIDATION_NOT_POSSIBLE_NA
Declined
30

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430490
CC online
Not authorised
PICK_UP_CARD
Declined
430495
CC online
Not authorised
PICK_UP_CARD_SPECIAL_CONDITION_OTHER_STOLENL
OST
Declined
430500
CC online
COULD NOT GET PROMISANTMERCHANTID FOR

MERCHANTID: {0}, CURRENCYCODE: {1}
COULD_NOT_GET_PROMISANTMERCHANTID
430510
CC online
COULD_NOT_GET_NUMERIC_CURRENCYCODE: {0}
COULD_NOT_GET_NUMERIC_CURRENCYCODE
430520
CC online
PROMISANT_NON_API_RESPONSE_RETURNED
PROMISANT_NON_API_RESPONSE_RETURNED
430530
CC online
INCOMPLETE_RESPONSE: PM_RESULT MISSING
PM_RESULT_NOT_FOUND_IN_RESPONSE
430540
CC online
INCOMPLETE_RESPONSE: CC_RESPONSE MISSING
CC_RESPONSE_NOT_FOUND_IN_RESPONSE
430550
CC online
ERROR_ENCOUNTERED_IN_REQUEST
ERROR_ENCOUNTERED_IN_REQUEST
430560
CC online
CONFIG_ERROR_ENCOUNTERED_IN_REQUEST
CONFIG_ERROR_ENCOUNTERED_IN_REQUEST
430570
CC online
OTHER_ERROR_ENCOUNTERED_IN_REQUEST
OTHER_ERROR_ENCOUNTERED_IN_REQUEST
430600
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_ISSUER_SYSTEM_UNAVAILAB
LE
Declined
430603
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_NO_MATCH
Declined
430606
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_NOT_A_CNP_ORDER_NO_AVS
Declined
430609
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_NOT_SUPP_OR_REQUESTED
Declined
430612
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_STREET_AND_ZIP_MATCH
Declined
430615
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_STREET_AND_ZIP4_MATCH
Declined
430618
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_STREET_MATCH_ONLY
Declined
31

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430621
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_ZIP_MATCH_ONLY
Declined
430624
CC online
Not authorised
CVV_SOFT_FAILURE_AVS_ZIP4_MATCH_ONLY
Declined
430627
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_ISSUER_SYSTEM_UNAVAI
LABLE
430630
CC online
Not authorised
CVV_BAD_TRACK_DATA_AVS_NO_MATCH
Declined
430633
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_NOT_A_CNP_ORDER_NO_
AVS
Adjust request
430636
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_NOT_SUPP_OR_REQUEST
ED
Adjust request
430639
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_STREET_AND_ZIP_MATCH
Adjust request
430642
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_STREET_AND_ZIP4_MATC
H
Adjust request
430645
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_STREET_MATCH_ONLY
Adjust request
430648
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_ZIP_MATCH_ONLY
Adjust request
430651
CC online
Authorized
CVV_BAD_TRACK_DATA_AVS_ZIP4_MATCH_ONLY
Adjust request
430654
CC online
Not authorised
CVV_HARD_FAILURE
Declined
430657
CC online
Authorized
CVV_NOT_PERFORMED_AVS_ISSUER_SYSTEM_UNAVAIL
ABLE
430660
CC online
Not authorised
CVV_NOT_PERFORMED_AVS_NO_MATCH
Declined
430663
CC online
Authorized
CVV_NOT_PERFORMED_AVS_NOT_A_CNP_ORDER_NO_
AVS
Adjust request
430666
CC online
Authorized
CVV_NOT_PERFORMED_AVS_NOT_SUPP_OR_REQUEST
ED
Adjust request
32

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430669
CC online
Authorized
CVV_NOT_PERFORMED_AVS_STREET_AND_ZIP_MATCH
Adjust request
430672
CC online
Authorized
CVV_NOT_PERFORMED_AVS_STREET_AND_ZIP4_MATC
H
Adjust request
430675
CC online
Authorized
CVV_NOT_PERFORMED_AVS_STREET_MATCH_ONLY
Adjust request
430678
CC online
Authorized
CVV_NOT_PERFORMED_AVS_ZIP_MATCH_ONLY
Adjust request
430681
CC online
Authorized
CVV_NOT_PERFORMED_AVS_ZIP4_MATCH_ONLY
Adjust request
430684
CC online
Not authorised
CVV_PERFORMED_AND_INVALID_HARD_FAILURE
Declined
430687
CC online
Not authorised
CVV_SOFT_FAILURE
Declined
430688
CC online
Not authorised
INVALID_TERMINAL_ID
Declined
430689
CC online
Not authorised
RECORD_NOT_FOUND
430690
CC online
PROMISANT_AUTHORISATION_FAILED
PROMISANT_AUTHORISATION_FAILED
430691
CC online
Not authorised
INVALID_VOID_DATA
Declined
430692
CC online
Not authorised
CVV2_DECLINED
Declined
430693
CC online
Not authorised
NO_FUNDS_TRANSFER
Declined
430694
CC online
Not authorised
INVALID_CARD_VERIFICATION_VALUE
Declined
430695
CC online
Not authorised
AUTHORIZATION_CODE_RESPONSE_DATE_INVALID
Declined
430696
CC online
Not authorised
NEW_CARD_ISSUED
Declined
430697
CC online
Not authorised
SUSPECTED_FRAUD
Declined
430698
CC online
Not authorised
INVALID_INSTITUTION
Declined
33

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430699
CC online
Not authorised
INVALID_EXPIRATION_DATE
Declined
430700
CC online
PROVIDERSELECTOR_FILLPOOL_EXCEPTION
PROVIDERSELECTOR_FILLPOOL_EXCEPTION
430701
CC online
Not authorised
INVALID_MOP/UNAUTHORIZED_USER
Declined
430702
CC online
Not authorised
INVALID_EXPIRATION
Declined
430710
CC online
REQUEST [#REQUESTID#]: INVALID SERVICEPROVIDER {0}
INVALID_SERVICEPROVIDER
430730
OT
PROVIDERSELECTOR_NOT_INITIALISED
PROVIDERSELECTOR_NOT_INITIALISED
430740
OT
PROVIDER_DISCONNECT_EXCEPTION
PROVIDER_DISCONNECT_EXCEPTION
430750
OT
PROVIDER_GETINPUTSTREAM_EXCEPTION
PROVIDER_GETINPUTSTREAM_EXCEPTION
430760
OT
PROVIDER_GETOUTPUTSTREAM_EXCEPTION
PROVIDER_GETOUTPUTSTREAM_EXCEPTION
430770
OT
PROVIDER_WRITEREQUEST_EXCEPTION: {0}
PROVIDER_WRITEREQUEST_EXCEPTION
430780
OT
PROVIDER_READRESPONSE_EXCEPTION: {0}
PROVIDER_READRESPONSE_EXCEPTION
430790
CC online
ALL_AUTHORISATION_ATTEMPTS_FAILED
ALL_AUTHORISATION_ATTEMPTS_FAILED
Declined
430800
OT
COULD_NOT_GET_SOLOMERCHANTID FOR MERCHANT: {0}
COULD_NOT_GET_SOLOMERCHANTID
430850
CC online
REFERRED
Declined
430900
CC online
NO VALID PROVIDERS FOUND FOR COMBINATION

MERCHANTID: {0}, PAYMENTPRODUCT: {1}, COUNTRYCODE:
{2}, CURRENCYCODE: {3}
NO_VALID_PROVIDERS_FOUND_FOR_COMBINATION
430910
CC online
SID_NOT_FOUND_IN_ACCOUNT
SID_NOT_FOUND_IN_ACCOUNT
430920
CC online
MERCHANTNUMBER NOT FOUND FOR MERCHANT {0},

CURRENCY {1}, PROVIDER {2}
MERCHANTNUMBER_NOT_FOUND_FOR_THIS_COMBINA
TION
34

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
430930
CC online
SERVICEACCOUNT NOT FOUND FOR PROVIDER {0},

ACCOUNT {1}
SERVICEACCOUNT_NOT_FOUND_FOR_THIS_COMBINATI
ON
430940
PI
NO TERMINALID FOUND FOR COMBINATION {0}, {1}, {2}
NO_TERMINALID_FOUND_FOR_COMBINATION
430950
PI
REQUEST [#REQUESTID#] FIELD MISMATCH IN {0} OUT {1}
FIELD_MISMATCH
433890
PI
REQUEST [#REQUESTID#] MISSING SERVICEPARAMETERS

FOR SERVICECOMMUNICATION {1}
MISSING_SERVICEPARAMETERS
433900
PI
REQUEST [#REQUESTID#] MISSING SIGNATUREPROVIDER

FOR SERVICECOMMUNICATION {1}
MISSING_SIGNATURE_PROVIDER
433910
PI
REQUEST [#REQUESTID#] SIGN EXCEPTION {1}
SIGNING_EXCEPTION
433920
PI
REQUEST [#REQUESTID#] VERIFY EXCEPTION {1}
VERIFY_EXCEPTION
433930
PI
REQUEST [#REQUESTID#] LOAD CERTIFICATE EXCEPTION {1}
LOAD_CERTIFICATE_EXCEPTION
433940
PI
REQUEST [#REQUESTID#] MISSING PRIVATE KEY {1}
MISSING_PRIVATE_KEY
433950
PI
REQUEST [#REQUESTID#] MISSING CERTIFICATE {1}
MISSING_CERTIFICATE
433960
PI
REQUEST [#REQUESTID#] MISSING PUBLIC KEY {1}
MISSING_PUBLICKEY
433965
PI
REQUEST {0} UNKNOWN TRANSACTION FOR ORDER {1}
UNKNOWN_TRANSACTION
Adjust request
433967
OT
REQUEST {0} UNKNOWN TRANSACTION FOR ORDER {1}
TRANSACTION_UNKNOWN
Adjust request
433970
PI
REQUEST [#REQUESTID#] NO SUCH CIPHER {2}
NO_SUCH_CIPHER_EXCEPTION
433980
PI
REQUEST [#REQUESTID#] ENCRYPT EXCEPTION {1}
ENCRYPT_EXCEPTION
433993
PI
REQUEST [#REQUESTID#] ENETS NOTIFICATION TXN FAILURE

{1}
ENETS_NOTIFICATION_TXN_FAILURE
434000
PI
REQUEST {0} INTERAC_MISSING_SERVICEPARAMETERS
INTERAC_MISSING_SERVICEPARAMETERS
35

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
434010
PI
REQUEST {0} INTERAC_MISSING_ISORESPONSCODE
INTERAC_MISSING_ISORESPONSCODE
434020
PI
REQUEST {0} INTERAC_DO_NOT_HONOUR
INTERAC_DO_NOT_HONOUR
Adjust request
434030
PI
REQUEST {0} INTERAC_SYSTEM_ERROR
INTERAC_SYSTEM_ERROR
434040
PI
REQUEST {0} INTERAC_NO_CARD_RECORD
INTERAC_NO_CARD_RECORD
434050
PI
REQUEST {0} INTERAC_TIMEOUT
INTERAC_TIMEOUT
434060
PI
REQUEST {0} INTERAC_UNEXPECTED_ISORESPONSECODE
INTERAC_UNEXPECTED_ISORESPONSECODE
434085
PI
REQUEST [#REQUESTID#], NO RESPONSE FROM INTERAC
INTERAC_NO_RESPONSE
434090
PI
REQUEST [#REQUESTID#], INTERAC MISSING FIELD: {0}
INTERAC_FIELD_MISSING
434091
PI
REQUEST [#REQUESTID#], INTERAC WRONG FIELD: {0}
INTERAC_FIELD_WRONG
434092
PI
REQUEST [#REQUESTID#], INTERAC INVALID FIELD: {0}
INTERAC_FIELD_INVALID
434093
PI
REQUEST [#REQUESTID#], INTERAC FIELD TOO LONG: {0}
INTERAC_FIELD_TOO_LONG
439000
PI
REQUEST [#REQUESTID#] INTERCARD SYSTEM ERROR
INTERCARD_SYSTEM_ERROR
440000
CH
NO CHEQUEADDRESSID FOUND FOR THIS COUNTRY AND

CURRENCY {0}, {1}
NO_CHEQUEADDRESSID_FOUND_FOR_THIS_COUNTRY
_AND_CURRENCY
440010
CH
NO CHEQUEADDRESS INFORMATION FOUND FOR THIS

CHEQUEADDRESSID {0}
NO_CHEQUEADDRESS_INFORMATION_FOUND_FOR_THI
S_CHEQUEADDRESSID
450000
DD
REQUEST {0} BANKCODE IS REQUIRED FOR COUNTRY {1}
BANKCODE_IS_REQUIRED_FOR_COUNTRY
Adjust request
450010
DD
REQUEST {0} ACCOUNTNAME IS REQUIRED FOR COUNTRY {1}
ACCOUNTNAME_IS_REQUIRED_FOR_COUNTRY
Adjust request
450020
DD
REQUEST {0} ACCOUNTNUMBER IS REQUIRED FOR COUNTRY

{1}
ACCOUNTNUMBER_IS_REQUIRED_FOR_COUNTRY
Adjust request
36

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
450030
DD
REQUEST {0} DIRECTDEBITTEXT IS REQUIRED FOR COUNTRY

{1}
DIRECTDEBITTEXT_IS_REQUIRED_FOR_COUNTRY
Adjust request
450040
DD
REQUEST {0} DATECOLLECT IS REQUIRED FOR COUNTRY {1}
DATECOLLECT_IS_REQUIRED_FOR_COUNTRY
Adjust request
450050
CC online
REQUEST {0} AUTHORISATIONID IS REQUIRED FOR COUNTRY

{1}
AUTHORISATIONID_IS_REQUIRED_FOR_COUNTRY
450060
DD
REQUEST {0} BANKCHECKDIGIT IS REQUIRED FOR COUNTRY

{1}
BANKCHECKDIGIT_IS_REQUIRED_FOR_COUNTRY
Adjust request
450070
DD
REQUEST {0} BRANCHCODE IS REQUIRED FOR COUNTRY {1}
BRANCHCODE_IS_REQUIRED_FOR_COUNTRY
Adjust request
450080
DD
REQUEST {0} BANKNAME IS REQUIRED FOR COUNTRY {1}
BANKNAME_IS_REQUIRED_FOR_COUNTRY
Adjust request
450090
DD
REQUEST {0} DATECOLLECT MUST BE {1} DAYS FROM

CURRENTDATE
DATECOLLECT_MUST_BE_X_DAYS_FROM_CURRENTDAT
E
Adjust request
450100
DD
UPDATEDATECOLLECT {0} RETURNED A NULL VALUE
UPDATEDATECOLLECT_RETURNED_A_NULL_VALUE
Adjust request
450110
DD
UPDATEDATECOLLECT {0} RETURNED AN SQL EXCEPTION: {1}
UPDATEDATECOLLECT_RETURNED_AN_SQL_EXCEPTIO
N
Adjust request
450120
DD
ACCOUNTNUMBER {0} HAS INVALID LENGTH
ACCOUNTNUMBER_HAS_INVALID_LENGTH
Adjust request
450130
DD
REQUEST {0} INVALID BANKCODE {1} FOR PRODUCT {2}

COUNTRY {3}
INVALID_BANKCODE_FOR_PRODUCT_COUNTRY_COMBI
NATION
Adjust request
450140
DD
Bank Code ({1}) does not match bank name ({2})
BANKCODE_DOES_NOT_MATCH_BANKNAME
Adjust request
450150
DD
ACCOUNTNUMBER_MODULUS_CHECK_FAILED
ACCOUNTNUMBER_MODULUS_CHECK_FAILED
Adjust request
450160
DD
BANKCODE_MODULUS_CHECK_FAILED
BANKCODE_MODULUS_CHECK_FAILED
Adjust request
450180
DD
REQUEST {0} NOT RETRYABLE
NOT_RETRYABLE
Adjust request
455000
RM
Empty value not allowed for attribute: {0}
NULL_VALUE_NOT_ALLOWED_FOR_THIS_PAYMENTREMI
NDER_ATTRIBUTE
Adjust request
37

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
455010
RM
PAYMENTREMINDER_ATTRIBUTE: {1} ({0})

MUST_BE_A_STRING_TYPE
PAYMENTREMINDER_ATTRIBUTE_MUST_BE_A_STRING_
TYPE
Adjust request
455050
RM
INSERTREMINDER_RETURNED_NULL_RESULTCODE
INSERTREMINDER_RETURNED_NULL_RESULTCODE
455060
RM
INSERTREMINDER_RETURNED_NON_NUMERIC_RETURNCOD
E: {0}
INSERTREMINDER_RETURNED_NON_NUMERIC_RETUR
NCODE
455070
RM
INSERTREMINDER_ORDER (MERCHANTID={0}, ORDERID={1},

EFFORTID={2}) DOES_NOT_EXIST
INSERTREMINDER_ORDER_DOES_NOT_EXIST
Adjust request
455080
RM
INSERTREMINDER_FAILED: {0}, {1}
INSERTREMINDER_FAILED
Adjust request
455090
RM
OPEN_REMINDER_EXISTS_FOR_ORDER: (MERCHANTID={0},
ORDERID={1}, EFFORTID={2})
OPEN_REMINDER_EXISTS_FOR_ORDER
Adjust request
460000
OT
REQUEST {0} NOTHING TO COMMUNICATE
NOTHING_TO_COMMUNICATE
460100
OT
REQUEST {0} ZERO OR MULTIPLE RECORDS UPDATED: {1}
ZERO_OR_MULTIPLERECORDSUPDATES
Adjust request
460200
PI
REQUEST {0} DATECOLLECT MUST BE {1} DAYS FROM

CURRENTDATE
DATECOLLECT_MUST_BE_X_DAYS_FROM_CURRENTDAT
E
Adjust request
460300
OT
UPDATEDATECOLLECT {0} RETURNED A NULL VALUE
UPDATEDATECOLLECT_RETURNED_A_NULL_VALUE
460400
OT
UPDATEDATECOLLECT {0} RETURNED AN SQL EXCEPTION: {1}
UPDATEDATECOLLECT_RETURNED_AN_SQL_EXCEPTIO
N
470050
OT
UNKNOWN PAYMENTFIELDID {0}
UNKNOWN_PAYMENTFIELDID
Adjust request
470060
OT
MESSAGE FIELD INDEXES ({1}, {2}) DONT FIT WITHIN

MESSAGE LENGTH {0}
ARRAY_OUT_OF_BOUNDS_EXCEPTION
480000
OT
Exception: internal server error. Please contact helpdesk.

(EVENTID=480000, MESSAGEID={0}, FIELDID={1}, DATA1={2},
DATA2={3}. DATA3={4})
DATA_NOT_FOUND_IN_GPM_MESSAGEDATA
38

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
480010
OT
Exception: internal server error. Please contact helpdesk.

(EVENTID=48000, MESSAGEID={0}, FIELDID={1}, DATA1={2},
DATA2={3}. DATA3={4})
DATA_NOT_FOUND_IN_GPM_MESSAGEDATA4
490000
PI
Exception: ERROR CREATING MD5 FOR SOLO
ERROR_CREATING_MD5_FOR_SOLO
490010
PI
REQUEST {0} RABO MERCHANT KEY NOT FOUND FOR

MERCHANTID {1}
RABO_MERCHANT_KEY_NOT_FOUND_EXCEPTION
490020
PR
REQUEST {0} MISSING FIELD EXCEPTION
RABO_MISSING_FIELD_EXCEPTION
Adjust request
500000
OT
EXPORT TYPE NOT FOUND IN REQUEST
EXPORT_TYPE_NOT_FOUND_IN_REQUEST
500010
OT
SELECT MAX_BATCHNUMBER_RETURNED A NULL VALUE ({0},

{1},{2}): {3}
SELECT_MAX_BATCHNUMBER_RETURNED_A_NULL_VAL
UE
500020
OT
SELECT MAX_BATCHNUMBER RETURNED AN

SQL_EXCEPTION ({0},{1},{2}): {3}
SELECT_MAX_BATCHNUMBER_RETURNED_AN_SQL_EX
CEPTION
500030
OT
SELECT MAX_BATCHNUMBER RETURNED ZERO ({0},{1},{2})
SELECT_MAX_BATCHNUMBER_RETURNED_ZERO
500040
OT
MARK ATTEMPTS TO BE SEND RETURNED A NULL VALUE ON

{0}
MARK_ATTEMPTS_TO_BE_SEND_RETURNED_A_NULL_V
ALUE
500050
OT
MARK ATTEMPTS TO BE SEND RETURNED {0} RETURNED AN

SQL EXCEPTION: {1}
MARK_ATTEMPTS_TO_BE_SEND_RETURNED_AN_SQL_E
XCEPTION
500060
OT
MARK ATTEMPTS SENT RETURNED A NULL VALUE ON {0}
MARK_ATTEMPTS_SENT_RETURNED_A_NULL_VALUE
500070
OT
MARK ATTEMPTS SENT RETURNED {0} RETURNED AN SQL

EXCEPTION: {1}
MARK_ATTEMPTS_SENT_RETURNED_AN_SQL_EXCEPTI
ON
500080
OT
UNMARK ATTEMPTS TO BE SEND RETURNED A NULL VALUE

ON {0}
UNMARK_ATTEMPTS_TO_BE_SEND_RETURNED_A_NULL
_VALUE
500090
OT
UNMARK ATTEMPTS TO BE SEND RETURNED {0} RETURNED

AN SQL EXCEPTION: {1}
UNMARK_ATTEMPTS_TO_BE_SEND_RETURNED_AN_SQ
L_EXCEPTION
39

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
500100
OT
EXPORT EXCEPION IN EXPORTMANAGER: {0}
EXPORT_EXCEPION_IN_EXPORTMANAGER
500110
OT
COULD NOT GET LOCK ON: {0}
COULD_NOT_GET_LOCK_ON
500200
OT
GETMETADATA SQL EXCEPTION: {0}
GETMETADATA_SQL_EXCEPTION
510000
OT
SELECT CONTRACTIDS RETURNED A NULL VALUE FOR

METHODID {0}
SELECT_CONTRACTIDS_RETURNED_A_NULL_VALUE
510010
OT
SELECT CONTRACTIDS RETURNED AN SQL EXCEPTION FOR

METHODID {0}: {1}
SELECT_CONTRACTIDS_RETURNED_AN_SQL_EXCEPTI
ON
510020
OT
CONTRACTIDS NOT FOUND FOR METHODID {0}
CONTRACTIDS_NOT_FOUND
510030
OT
SELECTPAYMENTS RETURNED A NULL VALUE ON {0}
SELECTPAYMENTS_RETURNED_A_NULL_VALUE
510040
OT
SELECTPAYMENTS {0} RETURNED AN SQL EXCEPTION: {1}
SELECTPAYMENTS_RETURNED_AN_SQL_EXCEPTION
510050
OT
SELECTPAYMENTLINES RETURNED A NULL VALUE ON {0}
SELECTPAYMENTLINES_RETURNED_A_NULL_VALUE
510060
OT
SELECTPAYMENTLINES {0} RETURNED AN SQL EXCEPTION:

{1}
SELECTPAYMENTLINES_RETURNED_AN_SQL_EXCEPTIO
N
510070
OT
SELECTPAYMENTS {0} SQL EXCEPTION: {1}
SELECTPAYMENTS_SQL_EXCEPTION
510080
OT
SELECTPAYMENTLINES {0} SQL EXCEPTION: {1}
SELECTPAYMENTLINES_SQL_EXCEPTION
510090
OT
NUMBER FORMAT EXCEPTION {1} IN CHECKTOTALS WITH {0}
NUMBER_FORMAT_EXCEPTION_IN_CHECK_TOTALS
510100
OT
CHECKTOTALS MISMATCH {0}-{1}, {2}-{3}
CHECK_TOTALS_MISMATCH
510110
OT
OPEN EXPORT FILE {0} IO EXCEPTION: {1}
OPEN_EXPORT_FILE_IO_EXCEPTION
510120
OT
CLOSE EXPORT FILE {0} IO EXCEPTION: {1}
CLOSE_EXPORT_FILE_IO_EXCEPTION
510130
OT
GETFIELD SQL EXCEPTION: {0}
GETFIELD_SQL_EXCEPTION
40

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
520000
OT
SELECT_ONLINEAUTHORISERIDS_RETURNED_A_NULL_VALU
E
SELECT_ONLINEAUTHORISERIDS_RETURNED_A_NULL_
VALUE
520010
OT
SELECT_ONLINEAUTHORISERIDS_RETURNED_AN_SQL_EXC
EPTION
SELECT_ONLINEAUTHORISERIDS_RETURNED_AN_SQL_
EXCEPTION
530000
PI
REQUEST {0} SERVICE NOT ALLOWED FOR MERCHANT {1},

PAYMENTPRODUCTID {2}
SERVICE_NOT_ALLOWED_FOR_MERCHANT
Adjust request
530010
PI
CYBERSOURCE EXCEPTION {0}
CYBERSOURCE_EXCEPTION
600010
RM
SEND_EMAILREMINDERS EXCEPTION: {0}
SEND_EMAILREMINDERS_EXCEPTION
600020
OT
SEND_ELECTRONICINVOICES EXCEPTION: {0}
SEND_ELECTRONICINVOICES_EXCEPTION
600030
RM
REMINDER MERCHANTLANGUAGEPARAMETERS NOT FOUND

FOR MERCHANT {0}, LANGUAGE {1}
REMINDER_MERCHANTLANGUAGEPARAMETERS_NOT_F
OUND
Adjust request
600040
RM
REMINDER EMAILADDRESS NOT FOUND FOR MERCHANT {0},

ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}
REMINDER_EMAILADDRESS_NOT_FOUND
Adjust request
600050
RM
REMINDER SUBJECT NOT FOUND FOR MERCHANT {0},

LANGUAGE {1}
REMINDER_SUBJECT_NOT_FOUND
Adjust request
600060
RM
REMINDER MESSAGE NOT FOUND FOR MERCHANT {0},

ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}, LANGUAGE {5}
REMINDER_MESSAGE_NOT_FOUND
Adjust request
600070
RM
REMINDER MERCHANTEMAILADDRESS NOT FOUND FOR

MERCHANT {0}, ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}
REMINDER_MERCHANTEMAILADDRESS_NOT_FOUND
Adjust request
600080
RM
REMINDER EMAILTYPEINDICATOR NOT FOUND FOR

MERCHANT {0}, ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4},
LANGUAGE {5}
REMINDER_EMAILTYPEINDICATOR_NOT_FOUND
Adjust request
600090
RM
REMINDER TEMPLATE NOT FOUND FOR MERCHANT {0},

LANGUAGE {1}
REMINDER_TEMPLATE_NOT_FOUND
Adjust request
600100
RM
REMINDER CREATE MIMEMULTIPART EXCEPTION: {0}
REMINDER_CREATEMIMEMULTIPART_EXCEPTION
41

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
600110
RM
REMINDER SENDEMAILMESSAGE EXCEPTION: (MERCHANT

{0}, ORDER {1}, EFFORT {2}, ATTEMPT {3}, TRY {4}, EXCEPTION:
{5})
REMINDER_SENDEMAILMESSAGE_EXCEPTION
600120
RM
REMINDER PARAMETER NOT FOUND: {0}
REMINDER_PARAMETER_NOT_FOUND
Adjust request
600130
RM
REMINDER TEMPLATE (EXTERNAL: {0}) LOAD EXCEPTION: {1}
REMINDER_TEMPLATE_LOAD_EXCEPTION
600140
RM
REMINDER TEMPLATE COULD NOT BE LOADED, EXTERNALID:

{0}
REMINDER_TEMPLATE_COULD_NOT_BE_LOADED
600150
RM
REMINDER_PARAMETER_ENDTAG_NOT_FOUND
REMINDER_PARAMETER_ENDTAG_NOT_FOUND
Adjust request
800000
OT
UNKNOWN DATATYPE {0}
UNKNOWN_DATATYPE
800010
CC online
VALUE FOR {0} ({1}) IS NOT A VALID NUMBER WITH

MAXLENGTH {2}
INVALID_CARDNUMBER_NUMBERCHECK
Adjust request
800020
CC online
VALUE FOR {0} ({1}) DOES NOT PASS LUHNCHECK
INVALID_CARDNUMBER_LUHNCHECK
Adjust request
800030
CC online
VALUE FOR {0} ({1}) IS NOT IN A VALID RANGE
INVALID_CARDNUMBER_RANGECHECK
Adjust request
800040
CC online
INVALID DATETIME YYYYMMDDHH24MISS: REQUESTID {0},

KEY {1}, VALUE: {2}
INVALID_DATETIME_YYYYMMDDHH24MISS
Adjust request
800050
CC online
VALUE FOR {0} ({1}) IS NOT IN FORMAT ({2},{3})
INVALID_NUMBER
Adjust request
800060
CC online
VALUE FOR {0} ({1}) MUST BE IN FORMAT MMYY
INVALID_SHORTDATE_MMYY
Adjust request
800070
CC online
LENGTH {1} ({2}) EXCEEDS MAXLENGTH {3} FOR {0}
INVALID_VARCHAR_LENGTH
Adjust request
800080
OI
REQUEST {0}: INVALID COUNTRYCODE {1}
INVALID_COUNTRYCODE
Adjust request
800090
OI
INVALID CURRENCYCODE {0}
INVALID_CURRENCYCODE
Adjust request
800100
OI
INVALID LANGUAGECODE {0}
INVALID_LANGUAGECODE
Adjust request
42

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
800110
OI
INVALID CURRENCYCODE FOR {0} MERCHANT {1}
INVALID_CURRENCYCODE_FOR_MERCHANT
Adjust request
800120
CC online
VALUE FOR {0} ({1}) MUST BE IN FORMAT MMYY AND IN THE

FUTUR
INVALID_EXPIRYDATE_MMYY
Adjust request
800130
OI
The value {2} of field {1} is not a valid email address.
INVALID_EMAIL_ADDRESS
Adjust request
800140
OI
The value {2} of field {1} is not a positive amount.
INVALID_AMOUNT
Adjust request
800150
DD/BA
The value {2} of field {1} is not a valid bank account number.
INVALID_BANK_ACCOUNTNUMBER
Adjust request
800155
DD/BA
The value {2} of field {1} is not a valid bank code.
INVALID_BANK_CODE
Adjust request
800160
DD/BA
The value {2} of field {1} is not a valid post giro number.
INVALID_POSTGIRO_ACCOUNTNUMBER
Adjust request
800170
OT
EPS_DIFFERENT_RANGE_LENGTHS
EPS_DIFFERENT_RANGE_LENGTHS
800180
CC online
INVALID_CVVINDICATOR
INVALID_CVVINDICATOR
Adjust request
800190
PI
TERMS_MUST_BE_ACCEPTED
TERMS_MUST_BE_ACCEPTED
Adjust request
800200
PI
REQUEST {0} FISCALNUMBER {1} IS NOT A VALID CPF/CNPJ
INVALID_CPF_CNPJ
Adjust request
800220
OT
REQUEST [#REQUESTID#] INVALID BIC : {0}
INVALID BIC
Adjust request
800230
OT
REQUEST [#REQUESTID#] INVALID INPUT FIELD {0}
INVALID INPUT FIELD
Adjust request
900010
OI
MERCHANTID NOT FOUND IN REQUEST
MERCHANTID_NOT_FOUND_IN_REQUEST
Adjust request
900020
OI
MERCHANTIPADDRESS NOT FOUND IN REQUEST
MERCHANTIPADDRESS_NOT_FOUND_IN_REQUEST
Adjust request
900030
OI
CUSTOMERIPADDRESS NOT FOUND IN REQUEST
CUSTOMERIPADDRESS_NOT_FOUND_IN_REQUEST
Adjust request
900040
OI
ORDERID NOT FOUND IN REQUEST
ORDERID_NOT_FOUND_IN_REQUEST
Adjust request
900050
RE
EFFORTID NOT FOUND IN REQUEST
EFFORTID_NOT_FOUND_IN_REQUEST
Adjust request
43

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
900060
PI
PAYMENTPRODUCTID NOT FOUND IN REQUEST
PAYMENTPRODUCTID_NOT_FOUND_IN_REQUEST
Adjust request
900100
OI
AMOUNT NOT FOUND IN REQUEST
AMOUNT_NOT_FOUND_IN_REQUEST
Adjust request
900110
CC online
CARDNUMBER NOT FOUND IN REQUEST
CARDNUMBER_NOT_FOUND_IN_REQUEST
Adjust request
900120
CC online
EXPIRYDATE NOT FOUND IN REQUEST
EXPIRYDATE_NOT_FOUND_IN_REQUEST
Adjust request
900130
OI
ORDER (TAG) NOT FOUND IN REQUEST
ORDER_NOT_FOUND_IN_REQUEST
Adjust request
1000000
CC online
ORIGINAL CARDDETAILS NOT FOUND
ORIGINAL_CARDDETAILS_NOT_FOUND
Adjust request
1000100
CC online
REFERENCEORIGPAYMENT MISMATCH
REFERENCEORIGPAYMENT_MISMATCH
Adjust request
1000200
CC online
CREDITCARDNUMBER MISMATCH
CREDITCARDNUMBER_MISMATCH
Adjust request
1000300
RF
NOT_A_REFUND
NOT_A_REFUND
Adjust request
1000400
RF
NOT_A_FINAL_REFUND
NOT_A_FINAL_REFUND
Adjust request
1000500
RF
Action setRefund not allowed for merchant {0}, paymentproductid

{1}.
SET_REFUND_NOT_ALLOWED
Adjust request
1000600
RF
REQUEST {0}: REFUND ({1},{2},{3},{4}) IS NOT CANCELLABLE
REFUND_NOT_CANCELLABLE
Adjust request
1000700
RF
REQUEST {0}: SET_REFUND ({1},{2},{3},{4}) IS NOT

CANCELLABLE
SET_REFUND_NOT_CANCELLABLE
Adjust request
1100000
CC
PAYMENT IS NOT CHALLENGED. MERCHANTID {0}, ORDERID

{1}, EFFORTID {2}
PAYMENT IS NOT CHALLENGED. MERCHANTID {0},

ORDERID {1}, EFFORTID {2}
Adjust request
1100010
CC
PAYMENTMETHOD {0} IS NOT A CCONLINE METHOD
PAYMENTMETHOD {0} IS NOT A CCONLINE METHOD
Adjust request
1100020
CC
PROCESS CHALLENGED FAILED. MERCHANTID {0}, ORDERID

{1}, EFFORTID {2}, ATTEMPTID {3}
PROCESS CHALLENGED FAILED. MERCHANTID {0},

ORDERID {1}, EFFORTID {2}, ATTEMPTID {3}
Adjust request
1200000
PR
RESPONSE_PARSE_ERROR
RESPONSE_PARSE_ERROR
Adjust request
44

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
1200010
PR
VERIFY_PAYMENT_FAILED
VERIFY_PAYMENT_FAILED
Adjust request
1300000
RA
REQUEST [#REQUESTID#] NO RISKASSESSMENT POSSIBLE,

NO PROVIDERS ARE CONFIGURED FOR THIS COMBINATION
NO_RISKASSESSMENT_POSSIBLE
Adjust request
1300010
RA
REQUEST [#REQUESTID#] INVALID RISKPRODUCT IN {0}: {1}
INVALID_RISKPRODUCT
Adjust request
1300020
RA
REQUEST [#REQUESTID#] INVALID SERVICECODE IN {0}: {1}
INVALID_SERVICECODE
Adjust request
1500520
OT
RSMD IS NULL IN FILLRESPONSE: {0}
EVENT_RSMD_IS_NULL_IN_FILLRESPONSE
1500530
OT
GETMETADATA EXCEPTION IN FILLRESPONSE: {0}
EVENT_GETMETADATA_EXCEPTION_IN_FILLRESPONSE
1500540
OT
GETCOLUMNCOUNT EXCEPTION IN FILLRESPONSE: {0}
EVENT_GETCOLUMNCOUNT_EXCEPTION_IN_FILLRESPO
NSE
1500550
OT
GETCOLUMNNAME EXCEPTION IN FILLRESPONSE: {0}
EVENT_GETCOLUMNNAME_EXCEPTION_IN_FILLRESPO
NSE
1500560
OT
RESULTSET NEXT EXCEPTION IN FILLRESPONSE: {0}
EVENT_RESULTSET_NEXT_EXCEPTION_IN_FILLRESPON
SE
1500570
OT
RESULTSET GETOBJECT EXCEPTION IN FILLRESPONSE {0}
EVENT_RESULTSET_GETOBJECT_EXCEPTION_IN_FILLR
ESPONSE
REQUEST {0} RETURN HASH {1} DOES NOT MATCH

CALCULATED HASH {2}
INVALID MD5
Adjust request
2000000
2800000
PR
Payment Amount may not have decimal fraction
PAYMENT_AMOUNT_DECIMAL_FRACTION_ERROR
Adjust request
2900000
PI
Soft Descriptor service not supported
SOFT_DESCRIPTOR_SERVICE_NOT_SUPPORTED
Adjust request
3000000
PI
Service not allowed.
SERVICE_NOT_ALLOWED
Adjust request
3000010
AV
Bank Wizard has not been initialized.
BANKWIZARD_HAS_NOT_BEEN_INITIALIZED
3000020
AV
Bank Wizard has failed to open the Branch Database
BANKWIZARD_FAILED_TO_OPEN_BRANCH_DATABASE
45

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
3000030
AV
Insufficient memory to initialize Bank Wizard.
INSUFFICIENT_MEMORY_TO_INITIALIZE_BANKWIZARD
3000040
AV
The Database Table File UKMOD.TBL could not be found or

opened.
FILE_UKMOD_TBL_COULD_NOT_BE_OPENED_OR_FOUN
D
3000050
AV
The Database Table File UKSUB.TBL could not be found or opened.
FILE_UKSUB_TBL_COULD_NOT_BE_OPENED_OR_FOUN
D
3000060
AV
The Database Table File UKOFS.TBL could not be found or opened.
FILE_UKOFS_TBL_COULD_NOT_BE_OPENED_OR_FOUN
D
3000070
AV
The License Key File ACCESS.KEY could not be found or opened.
LICENCEKEY_FILE_ACCESS_KEY_COULD_NOT_BE_FOU
ND_OR_OPENED
3000080
AV
Your license to use Bank Wizard has expired Bank Wizard will no
longer function
Your license to use Bank Wizard has expired Bank Wizard

will no longer function.
3000090
AV
The Database table File UKUNIQ.TBL could not be found or

opened.
The Database table File UKUNIQ.TBL could not be found or

opened.
3000100
AV
Bank Wizard has failed to open the Rule Database.
Bank Wizard has failed to open the Rule Database.
3000110
AV
The Database Table File UKTRAN.TBL could not be found or

opened.
The Database Table File UKTRAN.TBL could not be found or

opened.
3000120
AV
Bank Wizard has failed to open the Branch Alternate Details

database
Bank Wizard has failed to open the Branch Alternate Details

database
3000130
AV
Bank wizard error BWI_F_NOINI
BWI_F_NOINI
3000140
AV
Bank wizard error BWI_F_NOCOUNTR
BWI_F_NOCOUNTR
3000150
AV
No licence found for Bank Wizard.
BWI_F_NOLIC
3000160
AV
Bank wizard error BWI_F_EXLIC
BWI_F_EXLIC
3000170
AV
Bank wizard error BWI_F_BADKEY
BWI_F_BADKEY
46

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
3000180
AV
Bank wizard error BWI_F_DEPVER
BWI_F_DEPVER
3000190
AV
Bank wizard error BWI_F_INTERNAL
BWI_F_INTERNAL
3000200
AV
Bank wizard error BWI_F_NOMEM
BWI_F_NOMEM
3000210
AV
Bank wizard error BWI_F_NOBWIMAIN
BWI_F_NOBWIMAIN
3000220
AV
Bank wizard error BWI_F_NOBWIMAIN FOR COUNTRY {1}
BWI_F_NOBWIMAIN FOR COUNTRY {1}
3000230
AV
Bank wizard error BWI_E_TABLE_MISSING FOR COUNTRY {1}
BWI_E_TABLE_MISSING FOR COUNTRY {1}
3000240
AV
Bank wizard error BWI_E_EXLIC FOR COUNTRY {1}
BWI_E_EXLIC FOR COUNTRY {1}
3000250
AV
Bank wizard error BWI_W_30DAY FOR COUNTRY {1}
BWI_W_30DAY FOR COUNTRY {1}
3001000
OT
REQUEST [#REQUESTID#] INVALID BANK DATA: {0}
INVALID_BANK_DATA
Adjust request
3002900
OI
REQUEST {0} EXCEPTION ON INSERT ORDER {1}
EXCEPTION_ON_INSERT_ORDER
Adjust request
3900000
AV
REQUEST {0} DOBANKVALIDATION METHOD INVOCATION

EXCEPTION
DOBANKVALIDATION_METHOD_INVOCATION_EXCEPTIO
N
3900010
AV
UPDATEACCOUNTVALIDATIONDATA_METHOD_INVOCATION_E
XCEPTION
UPDATEACCOUNTVALIDATIONDATA_METHOD_INVOCATI
ON_EXCEPTION
3900020
AV
REQUEST {0} ISOKONT ACCESSKEY NOT FOUND
ISOKONT_ACCESS_KEY_NOT_FOUND
3900030
AV
REQUEST {0} ISOKONT RETURNED INVALID_RESPONSE {1}
ISOKONT_INVALID_RESPONSE
4310000
PI
RTAUSTRIA_MISSING_SERVICEPARAMETERS
RTAUSTRIA_MISSING_SERVICEPARAMETERS
4310001
PI
RTAUSTRIA_INVALID_TRANSACTIONNOKURL
RTAUSTRIA_INVALID_TRANSACTIONNOKURL
Adjust request
4310002
PI
RTAUSTRIA_INVALID_CONFIRMATIONURL
RTAUSTRIA_INVALID_CONFIRMATIONURL
Adjust request
4310003
PI
RTAUSTRIA_INVALID_CURRENCYCODE
RTAUSTRIA_INVALID_CURRENCYCODE
47

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
4310004
PI
RTAUSTRIA_INVALID_AUTHORIZATION
RTAUSTRIA_INVALID_AUTHORIZATION
4310005
PI
RTAUSTRIA_INVALID_AMOUNT
RTAUSTRIA_INVALID_AMOUNT
Adjust request
4310006
PI
RTAUSTRIA_INVALID_TRANSACTIONOKURL
RTAUSTRIA_INVALID_TRANSACTIONOKURL
Adjust request
4310007
PI
RTAUSTRIA_INVALID_XML
RTAUSTRIA_INVALID_XML
4310008
PI
RTAUSTRIA_UNKNOWN_ERROR
RTAUSTRIA_UNKNOWN_ERROR
4310009
PI
RTAUSTRIA_SYSTEM_ERROR
RTAUSTRIA_SYSTEM_ERROR
4310010
PI
RTAUSTRIA_INVALID_IBAN
RTAUSTRIA_INVALID_IBAN
4310011
PI
RTAUSTRIA_INVALID_BIC
RTAUSTRIA_INVALID_BIC
4311000
PI
REQUEST {0} PBS NETWORK ERROR
PBS_NETWORK_ERROR
4311100
PI
REQUEST {0} PBS BAD REQUEST
PBS_BAD_REQUEST
4311110
PI
REQUEST {0} PBS INTERNAL PGW ERROR
PBS_INTERNAL_PGW_ERROR
4311120
PI
REQUEST {0} PBS NOT IMPLEMENTED
PBS_NOT_IMPLEMENTED
4311130
PI
REQUEST {0} PBS SERVICE NOT AVAILABLE
PBS_SERVICE_NOT_AVAILABLE
Try again later
4311140
PI
REQUEST {0} PBS EXCEPTION UNKNOWN

PGWRESPONSECODE: {1}
PBS_EXCEPTION_UNKNOWN_PGWRESPONSECODE
4312400
OT
CASHU_NOTIFICATION_FAILURE
CASHU_NOTIFICATION_FAILURE
4312500
OT
REQUEST [#REQUESTID#] CASHU REFUND RESPONSE

ERROR {0}
CASHU REFUND RESPONSE ERROR
4312600
OT
REQUEST [#REQUESTID#] CASHU REFUND ERROR
CASHU REFUND ERROR
4312700
OT
REQUEST [#REQUESTID#] CASHU REFUND AMOUNT ERROR
CASHU REFUND AMOUNT ERROR
48

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
4320000
PI
IPS_MISSING_SERVICEPARAMETERS
IPS_MISSING_SERVICEPARAMETERS
4320010
PI
IPS_ERROR
IPS_ERROR
4320020
PI
REQUEST {0} MISSING SIGNATURE PROVIDER
IPS_MISSING_SIGNATURE_PROVIDER
4320030
PR
REQUEST {0} VERIFY EXCEPTION: {1}
IPS_VERIFY_EXCEPTION
4350000
PI
REQUEST {0} SIGNING EXCEPTION {1}
DANSKE_SIGNING_EXCEPTION
4350010
PI
REQUEST {0} INVALID REFNO {1}
DANKSE_INVALID_REFNO
4350020
PI
REQUEST {0} MISSING REFNO {1}
DANKSE_MISSING_REFNO
4350030
PI
REQUEST {0} MISSING MERCHANTID {1}
DANKSE_MISSING_MERCHANTID
4350040
PI
REQUEST {0} INVALID MERCHANTID {1}
DANKSE_INVALID_MERCHANTID
4350050
PI
REQUEST {0} SIGNATURE ERROR {1}
DANKSE_SIGNATURE_ERROR
4350060
PI
REQUEST {0} AGREEMENT NOT VALID {1}
DANKSE_AGREEMENT_NOT_VALID
4350070
PI
REQUEST {0} MISSING SIGNATURE {1}
DANKSE_SIGNATURE_MISSING
4350080
PI
REQUEST {0} CHARACTER CONVERSION ERROR {1}
DANKSE_ERROR_CHARACTERCONVERSION
4350090
PI
REQUEST {0} UNDOCUMENTED RETURNCODE {1}
DANKSE_UNDOCUMENTED_RETURNCODE
4350100
PI
REQUEST {0} PUBLICKEY EXPIRED {1}
DANKSE_PUBLICKEY_EXPIRED
4360000
PR
REQUEST [#REQUESTID#] NO HASH RETURNED BY ECARD
ECARD_NO_HASH_RETURNED
4360010
PR
REQUEST [#REQUESTID#] UNKNOWN ECARD TRANSACTION,

MERCHANTNUMBER: {0}, ORDERNUMBER: {1}
ECARD_UNKNOWN_TRANSACTION
4370000
PI
REQUEST [#REQUESTID#] INTERAC FUNDS GUARANTEE

FAILED
INTERAC_FUNDS_GUARANTEE_FAILED
49

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
4370010
PI
REQUEST [#REQUESTID#] INTERAC NO ENQ RECEIVED
INTERAC_NO_ENQ_RECEIVED
4380000
PI
REQUEST {0} INTERNAL SERVER ERROR
BRASPAG_NO_URL_RECEIVED
4380010
RF
REQUEST [#REQUESTID#] REFUND COULD NOT BE DONE {0}
BRASPAG_DUPLICATE_REFUNDID
4380020
RF
BRASPAG_INVALID_PAYMENTMETHOD
4380030
RF
BRASPAG_UNKNOWN_ERROR
4380040
RF
BRASPAG_DATABASE_ERROR
4380050
RF
BRASPAG_UNDOCUMENTED_ERROR
4380060
OT
REQUEST [#REQUESTID#] INVALID RETRY
BRASPAG_INVALID_RETRY
Adjust request
4432000
PI
REQUEST {0}: UNEXPECTED RESPONSE FROM PROVIDER {1}
APPLICATION_ERROR
4432100
PI
REQUEST {0}: UNEXPECTED RESPONSE FROM PROVIDER,

ERRORCODE {1}, ERRORMESSAGE: {2}
PAYSAFECARD_ERROR
4432180
PI

COULD_NOT_MODIFY_DISPOSITION
4432190
PI

COULD_NOT_EXECUTE_DEBIT
4433000
PI
REQUEST {0}: Declined BY UKASH
UKASH_Declined
No action required
4433100
PI
REQUEST {0}: FAILED AT UKASH
UKASH_FAILED
No action required
4433200
PI
REQUEST {0}: UNDOCUMENTED ERROR BY UKASH
UKASH_UNDOCUMENTED_ERROR
4434000
PI
REQUEST [#REQUESTID#], PAYPAL DESCRIPTION TOO LONG
ORDERDESCRIPTION_EXCEEDS_127_BYTES
Adjust request
4434100
PI
REQUEST {#REQUESTID#}, PAYPAL ERRORCODES:{0},

MESSAGES: {2}
PAYPAL_ERROR
50

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
4434400
PI
REQUEST [#REQUESTID#], PAYPAL ERROR ({0})
PAYPAL_INTERNAL_ERROR
4434410
PI
PAYPAL_AUTHENTICATION_ERROR
4434420
PI
PAYPAL_INVALID_ARGUMENT
4434430
PI
PAYPAL_VERSION_ERROR
4434440
PI
PAYPAL_NO_PERMISSION
4434450
PI
PAYPAL_SECURITY_ERROR
4434460
PI
REQUEST [#REQUESTID#], PAYPAL REFUSED TRANSACTION

({0})
PAYPAL_TRANSACTION_REFUSED
Adjust request
4434470
PI
REQUEST [#REQUESTID#], PAYPAL UNKNOWN ERROR ({0})
PAYPAL_UNKNOWN_ERROR
4434480
PI
REQUEST [#REQUESTID#] COULD NOT CAPTURE: {1} ({0})
PAYPAL_COULD_NOT_CAPTURE
Adjust request
4434490
PI
REQUEST [#REQUESTID#] COULD NOT CAPTURE, RETRY: {1}

({0})
PAYPAL_COULD_NOT_CAPTURE_RETRY
Adjust request
4434500
PI
REQUEST [#REQUESTID#] COULD NOT VOID {1} ({0})
PAYPAL_COULD_NOT_VOID
Adjust request
4435000
PI
REQUEST [#REQUESTID#], DCC SERVICE NOT ALLOWED
DCC_SERVICE_NOT_ALLOWED
4435005
PI
REQUEST [#REQUESTID#], DCC SERVICE TEMPORARILY NOT

AVAILABLE
DCC_SERVICE_TEMPORARILY_NOT_AVAILABLE
4435010
PI
REQUEST [#REQUESTID#], FEXCO UNKNOWN ERROR
FEXCO_UNKNOWN_ERROR
4435020
PI
REQUEST [#REQUESTID#], FEXCO INVALID MESSAGE

FORMAT
FEXCO_INVALID_MESSAGE_FORMAT
4435030
PI
REQUEST [#REQUESTID#], FEXCO UNKNOWN ACQUIRER OR

MERCHANT
FEXCO_UNKNOWN_ACQUIRER_OR_MERCHANT
51

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
4435040
PI
REQUEST [#REQUESTID#], FEXCO CONNECTION TIMEOUT
FEXCO_CONNECTION_TIMEOUT
4435050
PI
REQUEST [#REQUESTID#], FEXCOMERCHANTID NOT

CONFIGURED FOR MERCHANT {0} AND CURRENCYCODE {1}
FEXCO_MERCHANTID_NOT_CONFIGURED
4435060
PI
REQUEST [#REQUESTID#], FEXCO RESPONSE REFERENCE

{0} DOES NOT MATCH {1}
FEXCO_REFERENCE_MISMATCH
Adjust request
4435070
PI
REQUEST [#REQUESTID#], FEXCO UNEXPECTED

RESPONSECODE {0}
FEXCO_UNEXPECTED_RESPONSECODE
4435080
PI
REQUEST [#REQUESTID#], DCC EXCHANGERATE NO LONGER

VALID
DCC_EXCHANGERATE_NO_LONGER_VALID
Adjust request
4435090
PI
REQUEST [#REQUESTID#], DCC EXCHANGE RATE IS NOT

VALID
DCC_EXCHANGERATE_NOT_VALID
Adjust request
4435100
PI
REQUEST [#REQUESTID#], DCCMAC IS NOT VALID
DCC_MAC_INVALID
Adjust request
4435110
PI
REQUEST [#REQUESTID#], DCC NOT POSSIBLE FOR ORDER

TYPE {0}
DCC_ORDERTYPE_INVALID
Adjust request
4435120
PI
REQUEST [#REQUESTID#], DCC SERVICE NOT CONFIGURED

FOR PROVIDER {0} AND CURRENCYCODE {1}
DCC_SERVICE_NOT_CONFIGURED
4436000
RA
REQUEST [#REQUESTID#] INVALID IPADDRESS {0}
INVALID IPADDRESS
Adjust request
4436010
RA
REQUEST [#REQUESTID#] QUOVA LOOKUP TIMEOUT
TIMEOUT
4436020
RA
REQUEST [#REQUESTID#] INTERNAL QUOVA ERROR {1}
INTERNAL ERROR
4500000
PI
REQUEST [#REQUESTID#] INVALID ISSUERID {0}
UNKNOWN_ISSUERID
Adjust request
4500010
PI
REQUEST [#REQUESTID#] TRANSACTION TIMEOUT
TIMEOUT_AT_PROVIDER
4500020
PI
REQUEST [#REQUESTID#] CANNOT INITIALISE SECUREVAULT

PAYMENT
SECUREVAULT_APPLICATION_ERROR
52

Error Codes
EVENT ID
EVENT
TYPE*
4500550
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
REQUEST [#REQUESTID#] NOT ALL RECORDS OF FILE {0}

HAVE LENGTH {1}
INVALID RECORD LENGTH
Adjust request
4500100
PI
REQUEST [#REQUESTID#] CANNOT INITIALISE KONBINI

PAYMENT
KONBINI_APPLICATION_ERROR
4500110
PI
REQUEST [#REQUESTID#] KONBINI NO OPAFIELDS IN

RESPONSE {0}
KONBINI_MISSING_OPAFIELDS
4500200
PI
WEBMONEY_NO_RESPONSE
4500210
PI
WEBMONEY_NO_RETVAL_IN_RESPONSE
4500220
PI
WEBMONEY_UNKNOWN_INWMTRANID
4500230
PI
WEBMONEY_INVALID_INWMTRANID
4500240
PI
WEBMONEY_INVALID_REFUNDAMOUNT
Adjust request
4500250
RF
WEBMONEY_REFUND_TOO_LATE
Adjust request
4500260
PI
WEBMONEY_ALREADY_REFUNDED
Adjust request
4500270
PI
WEBMONEY_INVALID_CERTIFICATE
4500280
PI
WEBMONEY_UNKNOWN_RETVAL
4500400
PI
REQUEST [#REQUESTID#] WALLIE UNKNOWN TRANSACTION
WALLIE_UNKNOWN_TRANSACTION
Adjust request
4500410
PI
REQUEST [#REQUESTID#] WALLIE INVALID POST
WALLIE_INVALID_POST
4500500
PI
REQUEST [#REQUESTID#] INVALID RUT {2}
INVALID RUT
4500510
PI
REQUEST [#REQUESTID#] BARCODE GENERATION ERROR {2}
BARCODE GENERATION ERROR
4510000
OT
REQUEST [#REQUESTID#] TODITO ERROR ({0})
TODITO_ERROR
53

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
8610000
OT
REQUEST [#REQUESTID#] ALIPAY REFUND UPLOAD

REJECTED ({0})
ALIPAY_REFUND_ERROR
11000300
OT
HANDLECLIENT EXCEPTION: {0}
HANDLECLIENT_EXCEPTION
11000400
OT
[{0}::{1}] Exception: {2}
METHOD_INVOCATION_EXCEPTION
15000960
OT
EXCEPTION, INVALID DATA
EVENT_EXECUTE_EXCEPTION
15001500
OT
GETSTATEMENT EXCEPTION: {0}
EVENT_GETSTATEMENT_EXCEPTION
15001510
OT
GETCONNECTION EXCEPTION: {0}
EVENT_GETCONNECTION_EXCEPTION
15001520
OT
15001530
OT
15001540
OT
EVENT_GETCOLUMNCOUNT_EXCEPTION_IN_FILLRESPONSE
EVENT_GETCOLUMNCOUNT_EXCEPTION_IN_FILLRESPO
NSE
15001550
OT
EVENT_GETCOLUMNNAME_EXCEPTION_IN_FILLRESPONSE
EVENT_GETCOLUMNNAME_EXCEPTION_IN_FILLRESPO
NSE
15001560
OT
EVENT_RESULTSET_NEXT_EXCEPTION_IN_FILLRESPONSE
EVENT_RESULTSET_NEXT_EXCEPTION_IN_FILLRESPON
SE
15001570
OT
EVENT_RESULTSET_GETOBJECT_EXCEPTION_IN_FILLRESPO
NSE
EVENT_RESULTSET_GETOBJECT_EXCEPTION_IN_FILLR
ESPONSE
15001580
OT
15001590
OT
EXECSTORED_SQL_EXCEPTION
EXECSTORED_SQL_EXCEPTION
15800000
OT
NO METADATA FOUND FOR TABLE {0}
NO_METADATA_FOUND_FOR_TABLE
15800010
OT
CREATE INSERTQUERY EXCEPTION: {0}
CREATE_INSERTQUERY_EXCEPTION
54

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
15800020
OT
CREATE UPDATEQUERY EXCEPTION: {0}
CREATE_UPDATEQUERY_EXCEPTION
15800030
OT
CREATE DELETEQUERY EXCEPTION: {0}
CREATE_DELETEQUERY_EXCEPTION
15800040
OT
CREATE SELECTQUERY EXCEPTION: {0}
CREATE_SELECTQUERY_EXCEPTION
15800050
OT
DATABASEMANAGER RETURNED NULL ON INSERT: {0}
DATABASEMANAGER_RETURNED_NULL_ON_INSERT
15800060
OT
DATABASEMANAGER RETURNED NULL ON UPDATE: {0}
DATABASEMANAGER_RETURNED_NULL_ON_UPDATE
15800070
OT
DATABASEMANAGER RETURNED NULL ON DELETE: {0}
DATABASEMANAGER_RETURNED_NULL_ON_DELETE
15800080
OT
DATABASEMANAGER RETURNED NULL ON SELECT: {0}
DATABASEMANAGER_RETURNED_NULL_ON_SELECT
15800090
OT
DATABASEMANAGER RETURNED SQL EXCEPTION
DATABASEMANAGER_RETURNED_SQL_EXCEPTION
15800100
OT
CHECKOBJECT EXCEPTION: {0}
CHECKOBJECT_EXCEPTION
15800110
OT
MODIFY OBJECTS EXCEPTION: {0}
MODIFY_OBJECTS_EXCEPTION
15800120
OT
SIZE OF ROW {0} DIFFERS FROM SIZE OF COLUMNINDEX {1}
ROWSIZE_DIFFERSFROM_COLUMNINDEXSIZE
15800130
OT
UNKNOWN MODIFICATIONTYPE {0}, {1}, {2}
UNKNOWN_MODIFICATIONTYPE
15800140
OT
EVENT_UNMODIFIED_ROW {0}
EVENT_UNMODIFIED_ROW
15800150
OT
MORE_THEN_ONE_ROW_AFFECTED
MORE_THEN_ONE_ROW_AFFECTED
Adjust request
15800160
OT
INSERT_ROWS_EXCEPTION
INSERT_ROWS_EXCEPTION
15900000
OT
SQL_TEXT_NOT_FOUND_IN_REQUEST
SQL_TEXT_NOT_FOUND_IN_REQUEST
15900100
OT
DIRECT_RETURNED_A_NULL_VALUE
DIRECT_RETURNED_A_NULL_VALUE
15900200
OT
DIRECT_RETURNED_AN_SQLEXCEPTION
DIRECT_RETURNED_AN_SQLEXCEPTION
15910000
OT
STOREDPROCNAME_NOT_FOUND_IN_REQUEST
STOREDPROCNAME_NOT_FOUND_IN_REQUEST
55

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
15910100
OT
COLNAMESIN_NOT_FOUND_IN_REQUEST
COLNAMESIN_NOT_FOUND_IN_REQUEST
15910200
OT
COLVALUESIN_NOT_FOUND_IN_REQUEST
COLVALUESIN_NOT_FOUND_IN_REQUEST
15910300
OT
COLTYPESIN_NOT_FOUND_IN_REQUEST
COLTYPESIN_NOT_FOUND_IN_REQUEST
15910400
OT
COLNAMESOUT_NOT_FOUND_IN_REQUEST
COLNAMESOUT_NOT_FOUND_IN_REQUEST
15910500
OT
COLVALUESOUT_NOT_FOUND_IN_REQUEST
COLVALUESOUT_NOT_FOUND_IN_REQUEST
15910600
OT
COLTYPESOUT_NOT_FOUND_IN_REQUEST
COLTYPESOUT_NOT_FOUND_IN_REQUEST
15910700
OT
EXECSTORED_RETURNED_A_NULL_VALUE
EXECSTORED_RETURNED_A_NULL_VALUE
15910800
OT
EXECSTORED {0} RETURNED SQL EXCEPTION {1}
EXECSTORED_RETURNED_AN_SQLEXCEPTION
15910900
OT
EXECSTORED_SETPARAMETER_EXCEPTION
EXECSTORED_SETPARAMETER_EXCEPTION
15911000
OT
EXECSTORED_REGISTEROUTPARAMETER_EXCEPTION
EXECSTORED_REGISTEROUTPARAMETER_EXCEPTION
15911100
OT
EXECSTORED_EXECUTE_EXCEPTION
EXECSTORED_EXECUTE_EXCEPTION
15911200
OT
EXECSTORED_GETSTRING_EXCEPTION
EXECSTORED_GETSTRING_EXCEPTION
15911300
OT
TARGET_HASHTABLE_IS_NULL
TARGET_HASHTABLE_IS_NULL
15911400
OT
COULD NOT START DATABASE TRANSACTION
COULD_NOT_START_DATABASE_TRANSACTION
15911500
OT
GET DATABASE SYSDATE RETURNED NULL
GET_DATABASE_SYSDATE_RETURNED_NULL
15912000
OT
REQUEST {0} STOREDPROC {1} RETURNED NULL
STOREDPROC_RETURNED_NULL
15912010
OT
REQUEST {0} STOREDPROC {1} SQL_EXECPTION {2}
STOREDPROC_SQL_EXECPTION
15912020
OT
REQUEST {0} STOREDPROC {1} RETURNED NULL

RESULTCODE
STOREDPROC_RETURNED_NULL_RESULTCODE
56

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
15912030
OT
REQUEST {0} STOREDPROC {1} RETURNED NON NUMERIC

RETURNCODE {2}
STOREDPROC_RETURNED_NON_NUMERIC_RETURNCO
DE
15912040
OT
REQUEST {0} STOREDPROC {1} RETURNED_SQL_EXCEPTION,

CODE {2}, MESSAGE {3}
STOREDPROC_RETURNED_SQL_EXCEPTION
15912050
OT
REQUEST {0} STOREDPROC {1} RETURNED A NULL VALUE
STOREDPROC_RETURNED_A_NULL_VALUE
15912060
OT
DB_DIRECT_RETURNED_NULL
DB_DIRECT_RETURNED_NULL
15912070
OT
DB_DIRECT_SQLEXCEPTION
DB_DIRECT_SQLEXCEPTION
15912080
OT
REQUEST {0} DB_UPDATE RETURNED NULL
DB_UPDATE_RETURNED_NULL
15912090
OT
REQUEST {0} DB_UPDATE SQLEXCEPTION {1}
DB_UPDATE_SQLEXCEPTION
15913000
OT
REQUEST {0} UNKNOWN VALUE {1} FOR ATTRIBUTE {2}
UNKNOWN_VALUE_FOR_ATTRIBUTE
15913010
OT
DUPLICATE COLUMNS IN QUERY
DUPLICATE_COLUMN
Adjust request
18000000
OT
EXTERNAL {0} NOT FOUND
EVENT_EXTERNAL_NOT_FOUND
Adjust request
18000100
OT
EXTERNALID NOT FOUND IN REQUEST
EVENT_EXTERNALID_NOT_FOUND
Adjust request
18000200
OT
TWO OR MORE COUNTRIES HAVE SAME DESCRIPTION
TWO_OR_MORE_COUNTRIES_HAVE_SAME_DESCRIPTIO
N
18000300
OT
TWO OR MORE LANGUAGES HAVE SAME DESCRIPTION
TWO_OR_MORE_LANGUAGES_HAVE_SAME_DESCRIPTI
ON
18000400
OT
TWO OR MORE CURRENCIES HAVE SAME DESCRIPTION
TWO_OR_MORE_CURRENCIES_HAVE_SAME_DESCRIPTI
ON
18000500
OI
COUNTRYCODE NOT FOUND IN REQUEST
COUNTRYCODE_NOT_FOUND_IN_REQUEST
Adjust request
18000600
OI
CURRENCYCODE NOT FOUND IN REQUEST
CURRENCYCODE_NOT_FOUND_IN_REQUEST
Adjust request
57

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
18000700
OI
LANGUAGECODE NOT FOUND IN REQUEST
LANGUAGECODE_NOT_FOUND_IN_REQUEST
Adjust request
18000800
OI
PARAMETER NOT FOUND: {0}
PARAMETER_NOT_FOUND
Adjust request
18000900
OT
18001000
OT
NO_CURRENCYCODES_FOUND_FOR_BASECURRENCYCODE
NO_CURRENCYCODES_FOUND_FOR_BASECURRENCYC
ODE
18001100
OT
Adjust request
18001200
OT
NO RATES FOUND FOR CURRENCYCODE {0}
NO_RATES_FOUND_FOR_CURRENCYCODE
Adjust request
18001300
OT
NO RATESETS FOUND FOR {0} {1}
NO_RATESETS_FOUND_FOR
Adjust request
18001400
OI
UNKNOWN CURRENCYCODE {0}
UNKNOWN_CURRENCYCODE
Adjust request
18001500
OT
NUMBER OF DECIMALS NOT FOUND FOR CURRENCYCODE

{0}
NUMBER_OF_DECIMALS_NOT_FOUND_FOR_CURRENCY
18001600
OT
EPSP_OBJECT_NOT_FOUND_OR_INVALID, EXTERNALID: {0},

OBJECTID: {1}, EXCEPTION: {2}
EPSP_OBJECT_NOT_FOUND_OR_INVALID
18001700
OT
EVENT_EXTERNAL_OBJECT_RETURNED_A_NULL_VALUE: {0},
OBJECTID: {1}
EVENT_EXTERNAL_OBJECT_RETURNED_A_NULL_VALU
E
18001800
OT
EVENT_EXTERNAL_OBJECT_RETURNED_AN_SQLEXCEPTION
: {0}, OBJECTID: {1}, EXCEPTION: {2}
EVENT_EXTERNAL_OBJECT_RETURNED_AN_SQLEXCEP
TION
18001900
OT
COULD NOT FIND AN3 CODE FOR COUNTRYCODE: {0}
COULD_NOT_GET_AN3_COUNTRYCODE
18002000
OT
COULD NOT FIND N3 CODE FOR COUNTRYCODE: {0}
COULD_NOT_GET_N3_COUNTRYCODE
19000000
OT
GOT_REQUEST
GOT_REQUEST
19000100
OT
GOT_RESPONSE
GOT_RESPONSE
58

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
19000200
OT
REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED A

NULL VALUE
GETACTION_REQUEST_IS_NULL
19000300
OT
REQUEST {0} GET_ORDERSTATUSCHANGED RETURNED AN

SQL EXCEPTION: {1}
GETACTION_ACTION_IS_NO_INTEGER
19000500
OT
GET_EXTERNAL_OPERATIONAL_RETURNED_A_NULL_VALUE
GET_EXTERNAL_OPERATIONAL_RETURNED_A_NULL_VA
LUE
19000600
OT
GET_EXTERNAL_OPERATIONAL_RETURNED_AN_SQLEXCEPT
ION
GET_EXTERNAL_OPERATIONAL_RETURNED_AN_SQLEX
CEPTION
19000700
OT
EXTERNAL_OPERATIONAL_NOT_FOUND
EXTERNAL_OPERATIONAL_NOT_FOUND
19000800
OT
REQUEST {0} GET_ORDERSTATUSCHANGED ORDER NOT

FOUND
ACTION_TYPE_NOT_FOUND_IN_REQUEST
19000900
OT
ACTION_TYPE_IS_NOT_AN_INTEGER
19001000
OT
HANDLEREQUEST: REQUEST IS NULL
HANDLEREQUEST_REQUEST_IS_NULL
20000000
OI
PARAMETER {0} NOT FOUND IN REQUEST
PARAMETER_NOT_FOUND_IN_REQUEST
Adjust request
20000100
OT
PARAMETER {0} IS NOT A HASHTABLE BUT A {1}
PARAMETER_IS_NOT_A_HASHTABLE
Adjust request
20000110
OT
PARAMETER {0} IS NOT AN INTEGER: {1}
PARAMETER_IS_NOT_AN_INTEGER
Adjust request
20000200
OT
PARAMETER {0} IS NOT A STRING BUT A {1}
PARAMETER_IS_NOT_A_STRING
Adjust request
20000300
OT
PARAMETER {0} IS NOT A VECTOR BUT A {1}
PARAMETER_IS_NOT_A_VECTOR
Adjust request
20000400
OT
ELEMENT {0} IS NULL
ELEMENT_IS_NULL
Adjust request
20000500
OT
ELEMENT {0} IS NOT A HASHTABLE BUT A {1}
ELEMENT_IS_NOT_A_HASHTABLE
Adjust request
20000600
OT
ELEMENT {0} IS NOT A STRING BUT A {1}
ELEMENT_IS_NOT_A_STRING
Adjust request
59

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
20000700
OT
COLUMN_NOT_FOUND_IN_COLUMN_INDEX
COLUMN_NOT_FOUND_IN_COLUMN_INDEX
20000800
OT
COLUMN_INDEX_IS_NOT_AN_INTEGER
COLUMN_INDEX_IS_NOT_AN_INTEGER
20000900
OT
INDEX_OUT_OF_RANGE
INDEX_OUT_OF_RANGE
20001000
OT
REQUEST {0} NULL VALUE NOT ALLOWED FOR {1}
NULL_VALUE_NOT_ALLOWED_FOR_THIS_ATTRIBUTE
Adjust request
20001100
OT
REQUEST {0} ATTRIBUTE {1} MUST BE OF TYPE STRING
ATTRIBUTE_MUST_BE_A_STRING_TYPE
Adjust request
20001200
SI
REQUEST {0} GET_ORDERSTATUS RETURNED AN SQL

EXCEPTION: {1}
ITEM_IS_NULL
20001300
SI
REQUEST {0} GET_ORDERSTATUS ORDER NOT FOUND
ITEM_MUST_BE_A_HASHTABLE
Adjust request
20002000
OT
HASHMAPPROTOCOL_NUMBEROFRECORDS_NOT_FOUND
HASHMAPPROTOCOL_NUMBEROFRECORDS_NOT_FOU
ND
20002100
OT
HASHMAPPROTOCOL_COLUMNINDEX_NOT_FOUND
HASHMAPPROTOCOL_COLUMNINDEX_NOT_FOUND
20002200
OT
HASHMAPPROTOCOL_COLUMNINDEX_VALUE_NOT_FOUND
HASHMAPPROTOCOL_COLUMNINDEX_VALUE_NOT_FOU
ND
20002300
OT
HASHMAPPROTOCOL_COLUMNNAMES_NOT_FOUND
HASHMAPPROTOCOL_COLUMNNAMES_NOT_FOUND
20002400
OT
HASHMAPPROTOCOL_ROW_1_NOT_FOUND
HASHMAPPROTOCOL_ROW_1_NOT_FOUND
21000000
OT
REQUEST {0} UNKNOWN DATATYPE {1}
UNKNOWN_DATATYPE
Adjust request
21000010
CC online
REQUEST {0} INVALID VALUE {2} FOR FIELD {1}, LENGTH MUST
BE BETWEEN 1 AND {3}
INVALID_CARDNUMBER_NUMBERCHECK
Adjust request
21000020
CC online
REQUEST {0} VALUE {2} OF FIELD {1} DID NOT PASS THE
LUHNCHECK
INVALID_CARDNUMBER_LUHNCHECK
Adjust request
21000030
CC online
REQUEST {0} FIELD {1} DID NOT PASS THE RANGECHECK
INVALID_CARDNUMBER_RANGECHECK
Adjust request
60

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
21000040
OI
INVALID DATETIME YYYYMMDDHH24MISS: REQUESTID {0},

KEY {1}, VALUE: {2}
INVALID_DATETIME_YYYYMMDDHH24MISS
Adjust request
21000050
OI
REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A NUMBER WITH

MINLENGTH {3}, MAXLENGTH {4} AND PRECISION {5}
INVALID_NUMBER
Adjust request
21000060
OI
REQUEST {0} VALUE {2} OF FIELD {1} IS NOT IN FORMAT MMYY
INVALID_SHORTDATE_MMYY
Adjust request
21000070
OI
REQUEST {0} VALUE {2} OF FIELD {1} DOES NOT HAVE

LENGTH BETWEEN {3} and {4}
INVALID_VARCHAR_LENGTH
Adjust request
21000080
OI
REQUEST {0} VALUE {2} OF FIELD {1} IS NOT A VALID

COUNTRYCODE
INVALID_COUNTRYCODE
Adjust request
21000081
OI

STATECODE
INVALID_STATECODE
Adjust request
21000090
OI

CURRENCYCODE
INVALID_CURRENCYCODE
Adjust request
21000100
OI

LANGUAGECODE
INVALID_LANGUAGECODE
Adjust request
21000110
OI
REQUEST {0} INVALID CURRENCYCODE {1} FOR MERCHANT

{2}
INVALID_CURRENCYCODE_FOR_MERCHANT
Adjust request
21000120
CC online
REQUEST {0} VALUE {2} OF FIELD {1} IS NOT IN FORMAT MMYY
INVALID_EXPIRYDATE_MMYY
Adjust request
21000130
OI
The value {2} of field {1} is not a valid email address.
INVALID_EMAIL_ADDRESS
Adjust request
21000140
OI
The value {2} of field {1} is not a positive amount.
INVALID_AMOUNT
Adjust request
21000150
DD/BA
The value {2} of field {1} is not a valid bank account number.
INVALID_BANK_ACCOUNTNUMBER
Adjust request
21000155
DD/BA
The value {2} of field {1} is not a valid bank code.
INVALID_BANK_CODE
Adjust request
21000160
DD/BA
The value {2} of field {1} is not a valid post giro number.
INVALID_POSTGIRO_ACCOUNTNUMBER
Adjust request
61

Error Codes
EVENT ID
EVENT
TYPE*
MESSAGE
DESCRIPTION
ACTION TO BE TAKEN
21000170
OI
REQUEST {0} DIFFERENT RANGE LENGTHS {3},{4} FOR

PRODUCT {1} FIELD {2}
DIFFERENT_RANGE_LENGTHS
Adjust request
21000180
OI
REQUEST {0} LENGTH OF {1} MUST BE {2}, VALUE = {3}
LENGTH_MUST_BE
Adjust request
21000190
OI
REQUEST {0} KEY {1} WITH VALUE {2} IS NOT A NUMBER WITH
LENGTH {3}
NOT_A_NUMBER_WITH_LENGTH
Adjust request
21000200
OI
REQUEST {0} INVALID VALUE {2} FOR {1}
INVALID_SEX
Adjust request
21000210
OI
VALUE FOR {1} ({2}) MUST BE IN FORMAT YYYYMMDD
INVALID_DATE_YYYYMMDD
Adjust request
21000220
OI
REQUEST [#REQUESTID#], VALUE {1} OF FIELD {0} DOES NOT

HAVE LENGTH {2}
FIELD_LENGTH_INVALID
Adjust request
21000230
OI
REQUEST [#REQUESTID#], VALUE {1} OF FIELD {0} IS TOO

LONG (MAX LENGTH: {2})
FIELD_LENGTH_TOO_LONG
Adjust request
21000240
OI
REQUEST [#REQUESTID#], VALUE {1} OF FIELD {0} IS TOO

SHORT (MIN LENGTH: {2})
FIELD_LENGTH_TOO_SHORT
Adjust request
22000000
OT
NO COMMUNICATION DRIVERS LOADED
NO_COMMUNICATION_DRIVERS_LOADED
22000010
OT
NO DRIVER FOR COMMUNICATION
NO_DRIVER_FOR_COMMUNICATION
22000020
OT
COULD NOT WRITE REQUEST
COULD_NOT_WRITE_REQUEST
22000030
OT
COULD NOT READ RESPONSE
COULD_NOT_READ_RESPONSE
22000040
OT
COMMUNICATION ERROR
COMMUNICATION_ERROR
23000000
CC
online/BA
COULD NOT CONNECT TO THIRD PARTY
COULD_NOT_CONNECT_TO_THIRD_PARTY
90000010
All
UNEXPECTED EXCEPTION
UNEXPECTED_EXCEPTION
62

Error Codes
Additional details error code 430205 - 430245

ERRORID
INSERT
TYPE*
MESSAGE
DESCRIPTION
EXTRA DETAILS (NOT

COMMUNICATED IN THE RESPONSE)
ACTION TO
BE TAKEN
430205
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_11-13
Transax response code indicates

referral or denial, but an authorization
code is present in response message.
DECLINED
430336
CC online
UNABLE TO
AUTHORISE
94
INVALID_ISSUE_NUMBER
The issue number contains an incorrect
number of characters for a keyed
record. Issue numbers vary between
one and two characters.
DECLINED
430342
CC online
UNABLE TO
AUTHORISE
95
INVALID_START_DATE
Solve/SE detected an error reading the
start date for a keyed card record.
DECLINED
430210
CC POS
UNABLE TO
AUTHORISE
96
The key card record is too long.
DECLINED
430215
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_10-1
Solve/SE time out on communications.
TRY AGAIN
LATER
430220
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_10-3
Retry limit on communications

exceeded.
TRY AGAIN
LATER
430225
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_11-1
Solve/SE time out on communications.
TRY AGAIN
LATER
430230
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_11-3

exceeded.
TRY AGAIN
LATER
430235
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_18-3

exceeded.
TRY AGAIN
LATER
430240
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_60-1
Comms failed but no error code returned

by driver. Solve/SE received a message
from the comms module indicating that
an error occurred, but the message
contained no error code. This code is
also set if no comms module is available
for the Card sponsor. Transax invalid
response code. Response codes must
be 00-approval, 02-referral, 05-denial.
TRY AGAIN
LATER
430245
CC online
UNABLE TO
AUTHORISE
COMMS_FAIL_60-5
Comms failed but on error code returned

by driver. Solve/SE received a message
from the comms module indicating that
an error occurred, but the message
contained no error code. This code is
also set if no comms module is available
for the Card sponsor. Wrong Dial
Indicator/TID/Message Sequence
Number.
TRY AGAIN
LATER

63

GC WebCollect Error Codes Overview 6.8.2

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Error Codes

WebCollect Error Codes Overview

2009 Global Collect. All rights reserved.

Previous history available upon request

Error Codes Available in a in excel format with some new

Error Codes table

Removed Error Code 430720

55 new error codes added

GlobalCollect WebCollect Error Codes Overview--4 August 2015

WebCollect Error Codes Overview

WebCollect Error Codes Overview

specific error code and message for (online) Bank payments

specific error code and message for Account Validation

specific error code and message for Cheque payments

specific error code and message for Direct Debit payments

specific error code and message for Order Insert details

other type of error code and message

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview

specific error code and message for Payment Insert details

specific error code and message for Process Returned

specific error code and message for Risk Assessment

specific error code and message for Recurring orders/payments

specific error code and message for Refunds

specific error code and message for Reminders

specific error code and message for Status order updates

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview

CANNOT PROCESS EMPTY REQUEST

CANNOT PROCESS EMPTY REQUEST

NO ACTION_TYPE FOUND IN REQUEST

NO ACTION_TYPE FOUND IN REQUEST

NO MERCHANTID FOUND IN REQUEST

NO MERCHANTID FOUND IN REQUEST

NO IPADDRESS FOUND IN REQUEST

NO IPADDRESS FOUND IN REQUEST

NULL VALUE NOT ALLOWED FOR {0}

NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE

INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}

INVALID OBJECT TYPE

ORDER NOT INSERTED {0}

ORDER NOT INSERTED

NULL VALUE NOT ALLOWED FOR {0}

NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE

INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}

INVALID OBJECT TYPE

ORDERLINE NOT INSERTED DUE TO INTERNAL SERVER

ORDERLINE NOT INSERTED

ORDERLINE ALREADY EXISTS {0}

ORDERLINE ALREADY EXISTS

ORDERLINE NOT INSERTED DUE TO INTERNAL SERVER

ORDERLINE NOT INSERTED

ORDER NOT FOUND IN {0}

NO ORDER FOUND IN REQUEST

NULL VALUE NOT ALLOWED FOR {0}

NULL VALUE NOT ALLOWED FOR THIS ATTRIBUTE

INVALID OBJECT TYPE {0} FOR ATTRIBUTE {1}

INVALID OBJECT TYPE

ORDER NOT INSERTED {0}

ORDER NOT INSERTED

GlobalCollect WDL Programmers Guide--4 August 2015

WebCollect Error Codes Overview

INVALID DATETIME VALUE {1} FOR {0}. MUST BE IN FORMAT

INVALID DATETIME VALUE