Rajiv Misra

XLRI, Jamshedpur

Mid Term
PPC BM 2015

Take Home
Due: 16th August

ANSWER IN SEQUENCE
Make suitable assumptions, if needed. Show all your work
This is an individual assignment (ex Q4)
1.0

You have been assigned to improve the petrol pump at Sakchi (next to
Gurudwara).
a) Describe how you can use the Service Process Matrix to understand it
b) What improvements could you suggest to the Petrol Pump (mainly from an
Operational point of view)
(You can work in groups on Question No 1 alone----- mention your group
members)

2.0

Meagal Stelplast (Case Attached)

You have been hired by the MD of the company to formulate an operations
strategy for them.
You submission is the report you would send them
(Verify all data presented. Remember Batching plant observation showed
transit mixers were not bottleneck.
Be sure to see the video link refered)

3.0

Traffic Light:
You have to choose between a) A four way traffic junction without traffic lights
(roundabout) and b) A four way traffic junction with traffic lights
Justify your choice

4.0

You have been assigned to give a one hour talk on the application of Operations
management in Service industries.
Describe the contents of your talk. You need to take examples/ photos /show
videos to make the talk relevant and interesting.
You may submit a ppt for this

WORK TO DO
5.0

Grading Policy

Mini Project (5)

Mid Term
End Term

:
:
:

35% (Group)
25% due 16th Aug
40%

Mini Projects
1.0 Details of Mini Project (Group Work)
Mini Project 1

Process Analysis Simulation

Mini Project 2

Little Field Simulation (10%)

done. To
Mini Project 3

- DONE
Analysis
start
DONE

Understanding an Operations

Mini Project 4

HBS Supply Chain Game

Mini Project 5

Benihana

Mini Project 6

Analyzing JUSCO (10%) - DONE

- In Class
2nd August