46.Thegoalofvalueanalysisistofindwaysof_______.

A.I.Reducingthecostofpartsandmaterials
B.II.Improvingtheperformanceoftheproductorservice
C.III.Incorporatingmultipleculturalvaluesinglobalsystemdesign
D.BothIandIII
E.BothIandII

Invalueanalysisanattemptismadetoreducethecostand/orimprovetheperformanceoftheproduct.
47.Whenconsideringreuseissuesforagivenproduct,animportantfactortotakeintoaccountisthatproduct's
_______.
A.Ethicalimpact
B.Reliability
C.Durability
D.Designforassembly
E.Noneoftheabove
Remanufacturingreferstorefurbishingusedproducts.

48.Incorporatingdesignfordisassembly(DFD)principlesinproductdesignhelpsfirmswith___________
designissues.
A.Legal
B.Social
C.Reuse
D.Reverseengineering
E.Reengineering
Refurbishedproductsmustfirstbedisassembled.
49.Designingforrecyclinghelpsfacilitate______.
A.Reducedlegalliability
B.Compliancewithregulatoryenvironments
C.Increasedproductreliability
D.Reducedstandardizationcosts
E.Noneoftheabove
Regulatoryenvironmentsareincreasinglyfocusedonencouragingrecycling.
50.Onewaytoincreasereliabilityisto:
A.improvecomponentdesign
B.increasethenumberofservicestations
C.increasemeanrepairtime
D.increasethenumberofdependentcomponents
E.noneoftheabove
Anotherwayistoaddbackupcomponents.

51.Onewaytoincreasereliabilityisto:
A.eliminatebackupcomponent
B.improvepreventivemaintenanceprocedures
C.increasemeanrepairtime
D.increasethenumberofindependentcomponents
E.noneoftheabove
Preventativemaintenanceleadstolongerintervalsbetweenbreakdowns.

52.Whichofthefollowingisnotareasonforredesigningaproductorservice?
A.toreducelaborormaterialcost
B.toincreasethelevelofemployeesatisfaction
C.toincreasethelevelofcustomersatisfaction
D.toattractandincreasecustomerdemand
E.toincreasequality
Aproductorserviceredesigndoesnotnecessarilyinvolveimprovingemployeesatisfaction.

53.Adisadvantageofglobalteamsforproductdesignisthat:
A.Customersmayhavedifferentneedsindifferentcountries
B.Theproductdesignedmayhaveincreasedmarketabilityandutility
C.Thediversityofaninternationalteammaybeadetriment
D.Easeoffacetofacemeetingsisabsentsincemembersarelocatedeverywhere
E.Technologyallowsconstantcontactwithteammembers
Iffacetofaceinteractionisrequired,globaldesignteamsmightnotbeaviableoption.

54.Mobilephoneshaveevolvedfromdevicesintendedtoplaceandreceivephonecallsintohandheld
multimediacommunicationsdevices,butintheeyesofsomecustomersthesenewfeaturesmakethephones
lessdesirable.Thisisanexampleof_________.
A.robustdesign
B.creepingfeaturism
C.sustainabledesign
D.qualityfunctiondeployment
E.componentcommonality
Customersatisfactionisn'tstrictlydependentonthenumberoffeaturesaproductoffers.

55.Onestepthatisn'tpartofserviceblueprintingis:
A.Eliminateboundariesfortheserviceanddecideonthelevelofinteractionneeded
B.Identifyanddeterminethesequenceofcustomerandserviceactionsandinteractions
C.Developtimeestimatesforeachphaseoftheprocess
D.Understandthetimevariabilityinvolved
E.Identifypotentialfailurepointsanddevelopaplantominimizethem
Definingboundariesisacriticalpartofserviceblueprinting.

56.Theresearchanddevelopmentactivitywhichstartsafterpositiveresearchresultsareavailableandattempts
toturntheseresultsintousefulcommercialapplicationsis:
A.basicresearch
B.appliedresearch
C.development
D.redesign
E.commercialresearch
Developmentistheconversionofappliedresearchintousefulcommercialapplications.

57.Theadvantagesofstandardizationincludewhichofthefollowing?
(I.)Theopportunitytofreezedesignataveryearlystage
(II.)Fewerpartstodealwithininventory
(III.)Reducedtrainingcostandtime
(IV.)Purchasingismoreroutine
A.I,II
B.I,IV
C.I,II,III
D.II,III,IV
E.I,II,III,IV
Standardizationdoesn'tnecessarilyhelpinfreezingdesignsearly.

58.Productsorserviceswithahighdegreeofsimilarityoffeaturesandcomponentsarecalled:
A.generic
B.copycat
C.ripoffs
D.productfamilies
E.product/servicematrix
Delineatingproductfamilieshelpsleadtocomponentcommonality.

59."Musthave","expected"and"excitement"characteristicsarecategoriesinthe____model.
A.Bipolar
B.Kano
C.Pareto
D.Quality
E.ServiceMatrix
TheKanomodelisanalternativeto"moreisbetter"designapproaches.

60.Onepossibledisadvantageofmodulardesignisthat:
A.replacementandrepairismoredifficult
B.failurediagnosisismorecomplex
C.numberofconfigurationsofmodulesdecreases
D.individualpartslosetheiridentities
E.inventoryproblemsarise
Modulardesignsdohavetheeffectofreducingvariety.
61.Intheareaofproductandservicedesign,theacronymCADrefersto:
A.conceptuallyappropriatedesign
B.computeraideddesign
C.commercialapplicationsdesign
D.competitiveadvantagedesign
E.completelyautomateddesign
CADcanincreasetheproductivityofproductdesigners.

62.WhichofthefollowingstatementsaboutCADisnottrue?
A.Itincreasestheproductivityofdesigners.
B.Itusescomputergraphics.
C.Itrequiresagooddatabase.
D.Somesystemspermitengineeringorcostanalysisofproposeddesigns.
E.Itisusedsuccessfullybyallmanufacturingcompanies.
NotallmanufacturersuseCAD.

63.Whichoneofthefollowingisnotafactorofsuccessfulproductandservicedesign?
A.beawareofwhatthecompetitorsaredoing
B.beawareofwhatcustomerswant
C.knowwhatgovernmentregulationsare
D.usecomputerizeddesigntechniques
E.knowwhatnewtechnologiesareavailable
Computerizeddesigntechniquesdon'tnecessarilyleadtosuccessfulproductandservicedesign.

64.Asoftwarecompanyisweighingwhethertoreleaseanewversionofitssoftware.Thecompanycango
aheadandreleasetheversionnowandcorrectflawswithsubsequentpatchesorupgrades,oritcanwaituntil
thenewversionisreasonablybugfree.Thisisanexampleof_____.
A.lifecycleanalysis
B.valueanalysis
C.vaporware
D.concurrentengineering
E.designforproduction
Vaporwareisattractivefromsomeperspectivesbutnotfromothers.

65.Ideasforneworimproveddesignscancomefrom:
A.customers
B.competitors
C.researchanddevelopmentdepartments
D.productiondepartments
E.alloftheabove
Companieslooktomanysourcesforideasforneworimproveddesigns.

66.Theprocessofdismantlingandinspectingacompetitor'sneworrevisedproductforthepurposeofgleaning
designideasiscalled:
A.designbyimitation
B.productanalysis
C.reverseengineering
D.benchmarking
E.disassembly
Reverseengineeringcanbeagoodsourceofideasforproductdesign.

67.Thetermdegreesofnewness'isassociatedwith:
A.averageageofemployees
B.averagelengthoftimeonthejob
C.totalyearsofbusinessexperience
D.degreeofdesignchange
E.averageageofthecapitalequipment
Superficialdesignchangesarelowindegreesofnewness.'

68.Thetermstandardization'iscloselyassociatedwith:
A.customization
B.highcost
C.longerleadtimes
D.variety
E.interchangeability
Modulardesignsdependonstandardizedpartsthatareinterchangeable.

69.Servicedesigngenerallydiffersfromproductdesigninwhichofthefollowingways?
A.Servicedesigntendstofocusontangiblefactors.
B.Thereislesslatitudeindetectingandcorrectingerrorspriortodelivery.
C.Thereisalesserrequirementtobeawareofcompetitors'offerings.
D.Thereislessvisibilitytocustomers.
E.Thereisnodifference.
Oftenservicedesignflawsarenotdiscovereduntilsomecustomershavebeenserved.

70.Thestructuralapproachforintegratingcustomerrequirementsintoeveryaspectofproductdevelopmentis
knownas:
A.totalqualitymanagement
B.customersatisfaction
C.qualityfunctiondeployment
D.customerintegration
E.aproductdevelopmentteam
QualityFunctionDeploymentbringsthevoiceofthecustomerintotheproductdevelopmentprocess.
71.Whichofthefollowingisanissuethatdesignersmusttakeintoaccountinproductandservicedesign?
A.legal,environmental,andethicalissues
B.reliability
C.standardization
D.rangeofoperatingconditions
E.alloftheabove
Designsmustreflectalargenumberoffactors.

72.Oneoftheseisnotacharacteristicofawelldesignedservicesystem:
A.Userfriendly
B.Robust
C.Distributedcomputernetworks
D.Costeffective
E.Easytosustain
Welldesignedservicesystemstendtobeuserfriendly,robust,costeffectiveandeasytosustain.

73.Aformalwaytodocumentcustomerrequirementsis:
A.consumersurveys
B.qualityfunctiondeployment(QFD)
C.focusgroups
D.Delphitechnique
E.sales/marketingmatrix
QFDbringsthevoiceofthecustomerintothedesignprocess.

74.Whichofthefollowingisnottrueaboutremanufacturing?
A.Remanufacturedproductscanbesoldatlowercost.
B.Theprocessrequiresmostlyunskilledandsemiskilledworkers.
C.Thereislessdepletionofnaturalresources.
D.Itproduceshighqualityproductseasily.
E.Remanufacturingismainlycarriedoutbysmallandmidsizedcompanies.
Remanufacturingcanbeaverydifficultandcostlyprocess.

75.Whichofthefollowingisnotoneofthephasesofproductdesignanddevelopment?
A.specifyproductspecifications
B.conductmarkettest
C.specifyprocessspecifications
D.conductdesignreview
E.performanceappliedresearch
Productdesignanddevelopmentbeginsafterappliedresearchhasbeendone.

76.Elementsoftheserviceprocessinwhichthereislittletonocontactwiththecustomerarereferredtoas
____________.
A.robust
B.delayeddifferentiators
C.backofthehouse
D.userfriendly
E.missionconsistent
Thoseelementsinvolvingsubstantialcontactwiththecustomerarereferredtoas"frontofthehouse"
operations.
77.Inservices,flowchartsareusefulfor_______________.
A.translatingbasicresearchintoappliedresearch
B.identifyinganddeterminingthesequenceofcustomerandserviceactionsandinteractions
C.developingtimeestimatesforeachphaseoftheserviceprocess
D.evaluatingwaysofstandardizingserviceelementswithcomponentcommonality
E.estimatingcustomersatisfactionwiththeserviceprocess
Thecustomerserviceinteractionisdepictedusingflowcharts.