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3G KPI guidelines

Appendix U12
UMTS Network KPI

NOTES:
This document can be used as an example of defining KPIs in a contract. It is in
Ericssons interest that KPIs are well defined, including:

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KPI target values (keep as few with targets as possible)

Formula and measurement definitions (for drives and stats)

Where and how KPI will be measured (locations, setup, tools, drive, statistics)

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Conditions prerequisites, exclusions

Statistical considerations

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As much of this as practical should be defined in the contract, particularly anything

that will limit Ericssons risks and costs.
Some of the material in this document may best be included in other parts of the
contract, including the Acceptance Procedure and associated documents.
KPI target values have very little meaning until the conditions of measurement are
defined as above. Committing to a target without defining how, when and where it will
be measured leaves Ericsson at great risk.
N.B. The KPIs and their targets included in this document may not be the ones
recommended by Ericsson. Refer to the KPI Technical Guidelines and KPI data base
for current recommendations.

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Table of Contents
UMTS NETWORK KPI.........................................................................................................................................................1
1

INTRODUCTION.................................................................................................................................................................3

SUMMARY

OF

LEVEL-1 KPI AND TARGETS..........................................................................................................................3

2 PERFORMANCE COMMITMENTS AND REQUIREMENTS.....................................................................................6

MILESTONE DEFINITION........................................................................................................................................................6
SCOPE....................................................................................................................................................................................6
GENERAL REQUIREMENTS.....................................................................................................................................................6
CONTRACTUAL KPI COMMITMENTS.....................................................................................................................................7
3 UTRAN LEVEL-1 KEY PERFORMANCE INDICATORS............................................................................................7

CIRCUIT SWITCHED LEVEL-1 KEY PERFORMANCE INDICATORS..........................................................................................7

3.1.1
Circuit Switched Call Setup.............................................................................................................................8
3.1.2
RRC Establishment Causes.............................................................................................................................9
3.1.3
CSV Access Failure.........................................................................................................................................9
In the event that there are several consecutive RRC Connection Request only the first RRC connection request
shall be taken into account for the KPI calculation. .....................................................................................................11
Calls are considered as failed during access when a connection is attempted and the UE does not receive
Alerting/Connect message in case of drive test measurement. For OSS RANAP: RAB Assignment Response message
from the RNC to core Network is considered as a call successful setup........................................................................11
3.1.4
CSV Drop.......................................................................................................................................................11
3.1.5
CSV Quality...................................................................................................................................................12
3.1.6
CSV Cell Capacity.........................................................................................................................................14
3.1.7
CSV Soft/Softer Handover Overhead............................................................................................................15
3.1.8
CSV Inter-Radio Access Technology Handover Failure ..............................................................................16
3.1.9
CSV Call Setup Time.....................................................................................................................................18
3.1.10
CSD Access Failure.....................................................................................................................................19
In case there are several consecutive RRC Connection Requests only the first RRC connection request will be
taken into account for the KPI calculation.....................................................................................................................20
3.1.11
CSD Drop....................................................................................................................................................20
3.1.12
CSD Quality.................................................................................................................................................21
3.1.13
CSD Call Setup time....................................................................................................................................22
PACKET SWITCHED LEVEL-1 KEY PERFORMANCE INDICATORS.........................................................................................23
3.1.14
Packet Switched Call Setup.........................................................................................................................23
3.1.15
PSD Access Failure ....................................................................................................................................24
3.1.16
PSD Drop....................................................................................................................................................26
3.1.17
PSD Latency................................................................................................................................................27
3.1.18
PSD Throughput .........................................................................................................................................27
3.1.19
PSD Call Setup Time...................................................................................................................................29
3.1.20
PSD Inter-Radio Access Technology Handover Failure.............................................................................29
3.1.21
PSD IRAT Interruption time........................................................................................................................30
3.1.22
HSDPA Access Failure................................................................................................................................31
3.1.23
HSDPA Drop...............................................................................................................................................33
3.1.24
HSDPA Latency...........................................................................................................................................34
3.1.25
3.1.26
3.1.27

HSDPA
HSUPA Throughput
Throughput ....................................................................................................................................35
....................................................................................................................................36
HSDPA Data Session Setup Time................................................................................................................37
SYSTEM AVAILABILITY ......................................................................................................................................................38
3.1.28
Average Cell Availability.............................................................................................................................38
3.1.29
Average Cell Non-Maintenance Availability...............................................................................................39
COMPARISON OF UMTS AND GSM NETWORK PERFORMANCE.........................................................................................39
IMPACT OF UMTS ON GSM NETWORK PERFORMANCE .....................................................................................................40
4 UTRAN LEVEL-2 KEY PERFORMANCE INDICATORS .........................................................................................40

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Introduction

The purpose of this Appendix U12 is to define Network Key Performance Indicators (KPI) for the UMTS
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The purpose of this Appendix U12 is to define Network Key Performance Indicators (KPI) for the UMTS
drive test, UTRAN counter based measurements and performance targets and formulas for each of the
KPI. All capitalized terms, acronyms, and definitions used in this Appendix U12 are listed in either the
UMTS Acronyms and Definitions (Appendix U18), or in the Original Agreement.

The UTRAN KPI definition and development effort is performed at the two levels as defined below:
Level-1 KPI: are the high-level metrics used for overall service quality measurement and monitoring
the health of Purchasers UTRAN Network. These metric definitions shall be agreed to by Seller,
and Sellers implementation of the Level-1 metrics shall be in compliance with Purchasers
definitions defined in this Appendix U12.
Level-2 KPI: are the detailed engineering level metrics that shall be used for engineering,
dimensioning the Network, the investigation and troubleshooting of problem areas in the UMTS
Network.

Summary of Level-1 KPI and Targets

NOTE: The selection of KPI and the target values should use the
KPI Technical Guidelines and KPI Database. The following is an
example from a real contract and should NOT be seen as
Ericsson recommendation and must not be used in any contract
in this form.
KPI Parameter

Table
Reference

Pre-Launch

Launch

Post Launch

(Milestone 1)

(Milestone 2)

(Milestone 3)

CSV Access Failure Rate

Table 3

2.0 %

2.0 %

2.0 %

CSV Drop Rate

Table 5

2.0 %

2.0 %

2.0 %

CSV Quality (DL)

Table 8

95th percentile
of samples
2.0 % BLER

95th percentile of
samples 2.0 %
BLER

95th percentile
of samples
2.0 % BLER

CSV Quality (UL)

Table 8

95th percentile
of samples
2.0 % BLER

95th percentile of
samples 2.0 %
BLER

95th percentile
of samples
2.0 % BLER

Cell Capacity

Table 10

40 UE AMR
12.2k

40 UE AMR
12.2k (provided it

Measure and
report

(provided it is
achieved in RF
design)

is achieved in RF
design)

Soft/Softer Handover
Overhead

Table 12

1.6

1.6

1.7

CSV IRAT Failure Rate

Table 14

N/A

5.0 %

5.0 %
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*Voice Call Setup time

(Mobile to PSTN)

Table 15

95th percentile
6 seconds

95th percentile 6
seconds

95th percentile
6 seconds

*Voice Call Setup time

(Mobile to Mobile)

Table 15

95th percentile
9 seconds

95th percentile
9 seconds

95th percentile
9 seconds

CSD Access Failure Rate

Table 17

2.0 %

2.0 %

CSD Drop Rate

Table 19

2.5 %

3.0 %
(Counter)

3.0 %
2.5 %

2.5 % (Drive
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2.5 % (Drive
Test)
CSD Quality (DL)

Table 21

95th percentile
of samples
1.0 % BLER

95th percentile of
samples 1.0 %
BLER

95th percentile
of samples
1.0 % BLER

CSD Quality (UL)

Table 21

95th percentile
of samples
1.0 % BLER

95th percentile of
samples 1.0 %
BLER

95th percentile
of samples
1.0 %BLER

*CSD Call Setup time

Table 22

N.A

95th percentile 9
seconds

N.A

PSD Access Failure Rate

Table 24

2.0 %

2.0 %

2.0 %

PSD Drop Rate

Table 26

2.5 %

2.0 %

*PSD Latency (any R99

RAB)

Table 28

N.A

95 percentile

2.0 %

th

N.A

200ms
PSD R99 Average DL
throughput (kbps)

Table 31

240

240

240 (Drive
Test)

(Unloaded)
PSD R99 Average DL
throughput (kbps)

Table 31

210

210

150 (Counter)

210 (Drive
Test)

(Loaded)
PSD R99 Average UL
throughput (kbps)

150 (Counter)

Table 32

200

200

150 (Counter)

200 (Drive
Test)

(Unloaded)
PSD R99 Average UL
throughput (kbps)
(Loaded)

Table 32

180

180

150 (Counter)

180 (Drive
Test)

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