Monica F.

Brown
834 West State St. Apt. 6
Trenton, NJ 08618
609-721-3234
monica.f.brown@gmail.com

OBJECTIVE
A creative, energetic, intelligent individual seeking challenges in the business sector.

SELECTED EXPERIENCE
Domino’s Pizza, East Windsor, NJ
General Manager
• Orchestrated fund raising events that raised sales by 5-15%
• Supervised approximately fifteen people in the coordination of friendly customer service both inside the store and
at the customer’s door
• Utilized the FIFO method to control inventory cost and waste
• Handled the immediate operations, sales and expenses

Target, East Windsor, NJ

Team Leader
• Assembled various inventory planograms for the Health & Beauty Aid department
• Handled guests’ grievances in an effective and efficient manner
• Trained incoming members in the cashier and guest services sector
• Oversaw and participated in the organization of inventory items during store closings

DeKalb County Government, Decatur, GA

Administrative Clerk
• Optimized the viewing of Word and Adobe pdf files via Internet by utilizing the Optika Acorde scanning system
• Composed business correspondences for administrative use
• Assisted upper management with projects designed to improve customer service efficiency
• Operated multi-lined phones while successfully addressing customer concerns

Philip Morris, USA, Richmond, VA & New York City, NY

Financial Controls Intern & Accounting/Sales Finance Intern
• Detected contract billing errors and provided documents for arbitration process
• Prepared journal entries for expense elements, did routine audits to determine Retail Masters Agreement
compliance, and learned to operate Mac compatible office applications

SKILLS
Microsoft/Corel Office Suites, Typing skills, Data entry, Auditing, General Accounting, Organization, Management,
Multi-tasking, Multi-lined phones, E-mail, Technical Writing, Troubleshooting, Customer Service, Telephone service,
Pizza making, Conflict resolution, Good listener, Quick learner

EDUCATION
Bachelor of Science in Business Administration Degree
Concentration in Business Information Systems
DeVry University, Decatur, GA
Magna Cum Laude Graduate: GPA 3.80/4.00

Bachelor of Science in Accounting Degree

Alcorn State University, Alcorn State, MS
Cum Laude Graduate: GPA 3.43/4.00