DAFTAR ISI

LEMBAR PENILAIAN KERJA PRAKTEK

LEMBAR PENILAIAN PERUSAHAAN
LEMBAR PENGESAHAN
LEMBAR PENILAIAN DOSEN
KATA PENGANTAR..........................................................................................1
DAFTAR ISI.......................................................................................................3
BAB I PENDAHULUAN
A. Latar Belakang .......................................................................................5
B. Rumusan Masalah...................................................................................6
C. Tujuan dan Manfaat Kerja Praktek..........................................................6
1. Tujuan Kerja Praktek.....................................................................6
2. Manfaat Kerja Praktek...................................................................7
D. Tempat dan Waktu...................................................................................8
1. Tempat............................................................................................8
2. Waktu.............................................................................................8
E. Metodologi Pengambilan Data................................................................8
1. Studi Pustaka..................................................................................8
2. Observasi.......................................................................................9
3. Wawancara.....................................................................................9
F. Ruang Lingkup........................................................................................9
G. Sistematika Penulisan..............................................................................9
BAB II PROFIL PERUSAHAAN PT. TELEKOMUNIKASI INDONESIA, Tbk.
A. Sejarah PT. TELKOM.............................................................................11
B. Visi dan Misi PT. TELKOM...................................................................14
C. Logo PT. TELKOM.................................................................................14
D. Tugas Usaha PT.TELKOM.....................................................................16

E. Jenis Pelayanan PT. TELKOM................................................................17

F. Portofolio Business.................................................................................17
G. Kelompok Bisnis.....................................................................................20
H. Etika Bisnis PT. TELKOM......................................................................21
I. Struktur Organisasi..................................................................................22
1. Struktur Organisasi WINTEL TYPE A............................................22
2. Struktur Organisasi Managemen Network Area..............................22

BAB III PEMBAHASAN

A. Struktur Organisasi Multi Media...............................................................23
B. Konsep Dasar.............................................................................................23
C. Konfigurasi................................................................................................31
D. SOP dan SMP............................................................................................32
E. Troubleshooting.........................................................................................33
BAB IV PENUTUP
A. Kesimpulan................................................................................................35
B. Saran..........................................................................................................36
1. Bagi Pihak Politeknik Negeri UjungPandang..................................36
2. Bagi Pihak PT. Telkom Indonesia....................................................37
LAMPIRAN..........................................................................................................38
DAFTAR PUSTAKA............................................................................................41