7/4/2015

PaytmCare:Request#108486431'RCtktHelpQuery'

Thistickethasbeenratedas

Good,I'msatisfied
Changemyrating

Request#108486431
RCtktHelpQuery

Thisrequesthas
beendeemedsolved
Jul2
Himanshuwasassignedto
yourrequest.
Youcanreopentherequestby
addingacomment.

OrderID(FFHD)
vinay
May27,15:54

Name:mechtrixvinay|EmailId:mechtrixvinay@rediffmail.com|OrderNumber:RCtkt|
Message:transactionofrs39isfailedbutitsappearingsuccessandamountisdeducted|
IssueType:PaymentFailed|Time:201552715:54:4|

Comments
HiVinay,
IamDikshant,andIamgoingtodomybesttosolveyourproblem.
Tohelpyou,Ineedsomeadditionalinformation.Couldyoupleasesendmethe
followingdetailssothatIcancheckandresolvetheissueatonce.
DGDikshant
TopUps
Business

OrderNumber
LookforwardtoseeyouagainatPaytm.
Bestwishes
Dikshant
May27,2015,16:03

Plzfindtheattachmentthefirsttransactioninfile.SentfromRediffmailNGon
Android
Screenshot_20150527190532.png

vinay

May27,2015,19:08

ivesenduthedetailsanduhavenotrepliedandsimplyclosedthisrequest,what
http://paytm.zendesk.com/requests/108486431#/satisfaction

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7/4/2015

PaytmCare:Request#108486431'RCtktHelpQuery'

isthis?
June25,2015,10:40

vinay

HiVinay,
Sorryfortheinconveniencecaused.
Iunderstandthatyourtransactionat"groupon"didnotgothroughbutyourPaytm
walletwascharged.Ifeelterriblethatyouhadtoexperiencethat.
DGRajeev
TopUps
Business

Icheckedyouraccountandfoundthatthetransactionisnowshowingas
successfulinoursystemforordernumber"CCACE1AOM329".Incaseyouhave
stillnotreceivedthedesiredservices,pleasecontact"groupon"customercare.
Ihopethishelps.Shouldyouneedanyfurtherassistance,letmeknow.
LookforwardtoseeyouagainatPaytm.
Bestwishes
Rajeev
June25,2015,15:44

seetheattachfilethereis2ndvoucherwhichiswrittenpaymentrefused.thisis
detailongrouponandthe1stvoucheripurchasedviamobikwikwallet
Nexttimeonwardiamgoingtousemobikwikonlyallthebestforurfuture
groupon.PNG (quickview)
vinay

June28,2015,16:35

HiVinay,
IamAnkitandIamgoingtodomybesttosolveyourproblem.

IEAnkit
TopUps
Business

IwouldliketoinformyouthatIhaveescalatedyourissuetoourconcernteam.
Theyareworkingonyourissue.OnceIwillgetanyupdateregardingthis,Iwilllet
youknow.Iappreciateyourpatience.
Ihopethishelps.Shouldyouneedanyfurtherassistance,letmeknow.
LookforwardtoseeyouagainatPaytm.
Bestwishes
Ankit
Disclaimer:"PleasedonotshareyourPaytmWalletpassword,Credit/Debitcard
PIN,CVVandanyotherconfidentialinformationwithanyoneevenifhe/sheclaims
tobefromPaytm.Weadviseourcustomerstocompletelyignoresuch
communications."
June28,2015,21:56

http://paytm.zendesk.com/requests/108486431#/satisfaction

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7/4/2015

PaytmCare:Request#108486431'RCtktHelpQuery'

anyupdate???
June29,2015,19:42

vinay

HiVinay,
ImHimanshu,andIamgoingtodomybesttosolveyourproblem.
Iamreallysorrythattheresolutionofyourissueistakingtime.Ifeelterriblethat
youhadtoexperiencethat.Wecoulddobetter!
Himanshu
TopUps
Business

Iamworkingonyourquery.Unfortunately,itwilltakesomemoretime:24to48
hours.IwillgetbacktoyouassoonasIpossiblycan.
Thankyouforyourpatience!
LookforwardtoseeyouagainatPaytm.
Bestwishes
Himanshu
June30,2015,15:42

36houroverbytomoiwantupdate
July1,2015,22:57

vinay

HiVinay,
IamHimanshuandIamgoingtodomybesttosolveyourproblem.
IwouldliketoinformyouthataswehaverefundedtheamountofRs39againstthe
orderidCCACE1AOM329asithasbeencreditedinyourPaytmwallet.
Himanshu
TopUps
Business

Ihopethishelps.Shouldyouneedanyfurtherassistance,letmeknow.
LookforwardtoseeyouagainatPaytm.
Bestwishes
Himanshu
Disclaimer:"PleasedonotshareyourPaytmWalletpassword,Credit/Debitcard
PIN,CVVandanyotherconfidentialinformationwithanyoneevenifhe/sheclaims
tobefromPaytm.Weadviseourcustomerstocompletelyignoresuch
communications."
July2,2015,16:13

http://paytm.zendesk.com/requests/108486431#/satisfaction

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7/4/2015

PaytmCare:Request#108486431'RCtktHelpQuery'

Thankshimanshu
July4,2015,00:26

vinay

Addacommenttothisrequest

vinay

http://paytm.zendesk.com/requests/108486431#/satisfaction

4/4