KIM GONZALES

440 Poplar Avenue l San Bruno, CA 94066 l (650) 866-3008 (home) l (510) 209-0962
(cell)

SUMMARY OF QUALIFICATIONS

• Over 20 years of experience in customer service

• Experience as a Dispatcher and Coordinator of freight arrivals and deliveries
• Knowledge in Medicare, Medi-Cal, HMO, PPO and various third party payer billing
• Enthusiastic, responsible and capable of handling multiple tasks
• Detail oriented, organized and resourceful
• Self-confident with good communication and interpersonal skills, quick learner
• Computer skills – Microsoft Word, Excel, Outlook, Dbase billing programs

WORK HISTORY AND EXPERIENCE

Logisticare Solutions – San Francisco, CA

10/04 to 6/08 Patient Account

Representative/Administrative Assistant/Claims Processor

• Processing payments to subcontracted providers and researching claims inquiries

for non-emergency medical transportation management company
• Billing to private insurance, workers compensation, HMO, PPO and other third
party payers
• Open mail containing incoming claims and recording claim information into
appropriate database for processing
• Administrative support to Billing Manager

North American Aviation Service – San Francisco, CA

02/03 to 12/06 Customer Service Cargo Agent/

Administrative Assistant

• Coordinate and expedite arrivals and deliveries of various goods

• Inventory and tracking shipments
• Assure customer satisfaction and follow through

Aeroground - South San Francisco, CA

05/00 to 4/01 Customer Service

Representative/ Air Freight

• Customer Service and administrative duties

• Tracking Shipments
• Preparation of freight for shipping
 Pilot Air-Freight Hayward, Ca

08/99 to 3/00 Customer Service Representative/

Air Freight

• Preparation of freight for air shipment

• Customer Service
• Ensure follow through and tracking of shipments

EDUCATION

College of San Mateo – San Mateo, CA

2002-2004

• Record of Competency ICD-9 Coding - Beginning & Intermediate

• Medical Insurance Billing Certificate
• Certificate of Achievement Completion of Dangerous Goods 2003-2004
• Certificate of Achievement Forklift Safety Training

References Available Upon Request