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OEE
...............................................................................................................................3
ANNOTATION..............................................................................................................................3
........................................................................................3
...............................................................................................................3
.....................................................................................................................3
EEE...................................................................................................................................3
I. O OP PEP.................3
1.1. o oepe opo pp o................................3
1.2. opo pp pe pepe po
o.........................................................................................................................................3
1.3. poepoe oppoe opo pp pep.........3
II.
OEPEOE
OPOO
PP PE S.R.L. GITEC-PLAST......................................................3
2.1. pep eeo pep S.R.L. Gitec-Plast..............3
2.2. oepeoe opoo pp S.R.L. Gitec-Plast....3
O PEOE.............................................................................................3
OP.......................................................................................................................3
/
FIA DE EVALUARE A PROIECTULUI/TEZEI DE LICEN
-
. :
2
;
;
S.R.L. Gitec-Plast;
S.R.L. Gitec-Plast.
: , S.R.L. Gitec-Plast,
. ,
,
: ,
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: 363.1 - Business i administrare
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ANNOTATION
The purpose of the graduation project - study of organizations, small businesses in the
service sector. Objectives of the work: the nature and content of the organizational structure of
the company; types of organizational structures of enterprise management in market conditions;
3
design and creation of organizational structure; characterization and analysis of the company
SRL Gitec-Plast; Analysis and improvement of the organizational structure of SRL GitecPlast.
Results: in the test organization, SRL Gitec-Plast, very inefficient organizational
structure. It is characterized by the fact that it lacks important components associated with the
provision of a range of additional services of the salon: the lack of masters of manicure and
pedicure, nail design and adjustment, make-up artist and cosmetologist.
Conclusions and recommendations: to improve the company's organizational structure
is proposed to create the following positions in the salon stylist, makeup artist, manicurist and
pedicurist, master design and correction of nails. The proposed organizational structure will
enable the company to significantly increase the number of its customers by expanding the list of
services provided.
Surname, name of the author: Kekelidze Natella.
Title of diploma project: Organization of small businesses in the service sector.
Specialty: 363.1 - Business and Management
Place of defense: Chisinau, ULIM
Structure: introduction, two chapters, conclusions and recommendations, bibliography
of 21 sources, 36 pages of text (excluding bibliography), 11 tables, 2 figures.
Keywords: organizational structure , types of organizational structures, design of
organizational structures, efficiency.
SRL
. 2.1. S.R.L. Gitec-Plast..36
. 2.2. S.R.L. GitecPlast.37
1.1. .14
1.2. .15
1.3. -
.16
1.4. ...17
2.1. S.R.L. Gitec-Plast22
6
EEE
o o e. op o e
e o ee opeeeoe poee. o opee o peee poee
op pe ee ooo oe p o
o e o e eoe. e eo e
ee ee, oe pe pe op: e, ,
pp, eoo, epo ().
o ooooe oppoe opo pp pep
opeeoo o eo poo
ooe. o o eooo poo oo p eo
7
poo
eepoe
ooe
op
o e pe pooo eo e.
pe
ee
e.
oe
oo
po:
o oepe opo pp o
opo pp pe pepe po
o
poepoe oppoe opo pp pep
pep eeo pep S.R.L. Gitec-Plast
oepeoe opoo pp S.R.L. GitecPlast
Ooo eopeo-eoooeo o o oo
po p e opo o eee, e .P.,
epo .., ., p .E. p.
I. O OP PEP
1.1. o oepe opo pp o
Opo pp ee ooee eopeeo pep,
e oee oe po eeo,
opo poe: pee p, pepo oeee, oo
oeo, poo oeoeo po. Opoe poe o
oepe o eooo po ee pe eeo,
oee poeo po, peepo, o, opo, e
, o e poe pe. p o poe pe ppe
ooo pe. p ope opoe op,
eooo ooo, p pe pee pee [4, . 125].
oe pe oe op pe (ppe
opee) o ooeo oop pee oo opo
pp pe pepe.
pp pe o e pee p oee e
e e pp opee po p pe o
p pe pee pee [4, . 128].
pe p opeee po oppo pp
pe, poe oppo pp e ee
opoo pee e ooe oe,
p (e) oe po p pe. e oe
ee e pe: eo, p, e, op ee
peo, eoo oepeeo pe o o
[12, . 16].
opeoe pee pp pe o: ee op
pe, oe, o ooeo oeo ;
p; oe ppe e po p pe
pe; ooe o oe, oo p,
oope o opee eeo po oeo
pep.
10
Ooo, po p opo pp pe
oe ope o p o pee. oe
oepo
pe,
ope
pee
o.
oeo oe ooo eo po
pep [20, .178].
Oo ee opoo pp pe : - e
pe e;
-
eppee
pe
po
pee
oeeo;
- opoe e o po pe, oe o
eeo, - pooe, peee po; e e e
opee, o, pep, oe pp, ope;
- opee op, oe op; ooe,
o, op.
pp pe o opo oo pe e, o ep
e. e pe pe oo opoo oooee
opee (oe, ), oe oop oe o eoo
pe. e pe o ooo pee ee,
oope o opeeeo eppeo poe pe op
oeoeo oe oep [4, . 165].
epo (e) e pe pep popoeoo
oe e pee pooeo po, epo; opo
oeee (eo), oeo po; pee (e) oeoe
p pe, oe pooee pep [12, .18].
ooeo opo p poe pe ope epp
pe
ooe
pp
pe
(-,
pe-,
epee), pepe e, o e pe oo
po oopeeo e oeo pe eo poe
o
opeeeo
opoo).
11
(po,
opoo,
poo
oe);
ope
(peepoe)
eope (oepee).
o ep o e p e pe
pep ooe ooeo, ooe, e e ep
oe oe. op
oo
pope
po,
pooe.
opeeee
eop
oo
pp
ope
p,
eeo
12
oo-ooeo
ppoo
poo
ooe,
eppopoe
peee
(oe
pep
e,
opooe
poo
oe
opoee.
13
pe,
eo
eppeoe
eeoe
pp
pe
peee
pp
pe
oe
op
oeo
pe
pp
pe
oeo
14
o o pep e e opee op p
ee opo pp: e, o, eoo p.
1.1. pee eo eo opoo pp [20, . 98]
pee
eo
1. Eo eo pope
1.
2. ooo
e 2.
oee
oe peo pooe
Oe ee o po
oooe pee
3. poo pe
3.
4. Oepo p pee
pee
5. eo pe oeeo
4.
6. oeeo pooe
oep pe
epe
e, o pp ee o pee eo
(. 1.2.).
1.2. pee eo oo opoo pp
[20, . 101]
pee
eo
1. o
oeeo
eo, peep
epeoo
oe oeee ope pe ee o
opee
2. Oooee e eeepo o po oep oo
pee eoop e opoo
oe
e
p
3. p,
op
o
poppoe e poeo
oee
ee
peepo
4. ee po pe ep
oe pee
e
poep
p
5. eee opeo e pee
pooo po
Ooeo
opo op, po
pep ee
eo eo, oo pp pe
eo epe p eo-o pp.
eo-o () pp pe
p o ppe pe oo epe e e
pooe, o opeee oe. E p ppoe ope
opoo oooe ooe pee, pop, o ooe
e p, oo o opee (pe,
oeo, po . .) [13, . 24].
o e oe pp opee o
oe oo eoo pooe [13, . 26].
opo, eo-o pp e e ee
opee p e pooe, oope oo o
op.
eo-o pp e ee o ooee oe
eo ( 1.3.).
1.3. pee eo eo-o
opoo pp [20, . 107]
pee
eo
1.Oe
16
oe
o, o ee
poo
2.Oooee
oo
eoo
eeep o ooo poe
3.ooo pee oo
epo
e
pooe
oee
2.eooo
e
oeeo, . . oo
peee, po, e e
eo pe
3.peepo
p
e
oe o ep,
eo: oee o epp
pe, . e. ee
peepo ep
p opo pp pe
p pp pe oe e oee pp
o: eo popo-eeo. p opo popo-eeo
pp pee oee peo oee opeeeo eeo
, pee oopo e e op [14, . 89].
ooe eo ppo (o ep) po pee o
oe ep eeo op: OP, pooo, , ee [8,
. 16].
p pp e ee o pee eo ( 1.4.).
1.4. pee eo po opoo pp
[20, . 109]
pee
eo
e pee eo o poe,
pe e o e
oee
op
popeo
e,
oope
oe
17
eopeeo
e,
oppp;
2.
poepoe;
3.
Oe eo.
ep oppp. ee oppp
pe p, o, o epe o oee peoe, pee
op, . e. opee, oo pp pe po o
pe oe oeo pepe, pep ee eo. oeo
pep oo [21]:
p pe oooee e epe eepe
(oo e pee p e poe?)
p pe epeppo opee, eee oe
e , ppeeee ooo oeeo.
pe ee peeoo po (oppepo
''e ''), ee opo e po.
oe eeo eee eooeoo poe, ee
epeoo ope, eeoe epeoee op.
pee oo ''e'' e eeo op.
o oe o eo pe, pe poe, oe
p oppp o poo ee ee pe.
18
opo
-poepoe
oppp.
eoee
oo
poepo oppp pe o o oe oe
oe eoo oo oo oe epe p [15, . 90]:
o
peoe
ooe
poepo
pp
pe o op;
ep pe e peoe epo eo. O
o o poepo p opoo pp, o oe
ppoe poepo pp;
pp ee pepe po e ee op
ee oeee oeee ppeo ppo.
Opooo oepo ooe eo oppo pep
oe ee poo opo pee. Eo oo ppoe
opo ee, pe o ppeee
ooo oeeo op [20, . 183].
oeo oe peee oo
ppoo opee, oo op, o oeooopo [4, .
57].
ee e, poep o oppp pe, e o
peo, pee oppp, p opoe [6, . 25].
peo opoo ppe [20, . 111]:
Oo. pp pe pe oo, e e
e e pe e po poe
p ee e e pe.
Oepo. oo peo oo o, o pe o
p pee o eo oe peo ee e e poo
eope opee ee, ee eo pe p
pee.
eo. pp p pe o ppo ooepo
epe op, e o e p o p
epee .
ooo. oo o, o e o pe
o p p pee p.
o. ooo e ooe ee ee pe.
19
oo pp pe. eeo ee oo o p
p e oe.
poe oppo opoo pp e e oppo
ee , opeeee o eo opee, pepoe oeeee
(
eo
po),
ppo
peep
poep,
(o)
opee
pe,
ppeee
opeeee o pe eeo o
20
ope
oep
oooee
"Oeo
opeo
oo
pepo
04.01.2010,
peppo
21
oo, e
opoe pe e
p (e, p, o pe
oo e o pe)
p opo oo (e, p,
60
80
e. pe, )
p e
20
oo eo (e, e. pe, ) 70
, pe oo eep (e, e.
150-400
pe, e, , )
Ope oo o o
50
e oo ESTEL
100
pe, oo epe
100-300
(e, , e. pe, )
22
80
100
100
120
90
110
60
120
70
140
100-300
, e. pe, pee)
eee oo o (e, , )
20
30
40
eee o
20-100
o poopo ee opeeo pe, eeep o
eooo ooo oe, eeo oeeo e
e
ooe:
eo;
oe
ooo
eo;
opeo eo o o.
eoee ep peoe po, o e opoeo
e. o po pe . o peo o
pepeo , e o e oe o o p
po.
Op po o o eo po eo.
ee epoo oe peo o oo, o o op
oeoeeoe pe.
oe
oeooopo
oe
pep,
ep poo ep o.
ope oe 2.1. popo epee ,
oe pepe, o oeo ooee oe ee
p po.
2.2. epee p S.R.L. Gitec-Plast [ppoo
opo]
e, e
p oe (e, p, )
60
p oo o
40
p (e oo)
50
p o opo
15
Oo (e, oo, )
20
oo (e, , )
15
e p o 3 e
30
e p 4 5 e
35
e oo (e, )
10
Ooe oe o po: p, , ope,
p. oee pe oopoe: o, , p, e,
, , , o. o pp opee pep (
popo p pee e, oee poo ). Oopoe
23
o
ooo pep o
popo
oeo. O op oo oe ee e :
o o
(2.1)
oo, e ee pe oo o e
(2.2)
(2.3)
1.
2.
3.
4.
5.
6.
oe
eee pe
popo eop oeo
opo-epe
popoe oe
oe oo o (p1:p4)
oe ee o
(p1+p2+op3+):p4
E.
ep.
e
e
e
e
2010
2011
11212
45375
6562
240352
0,046
0,51
25436
36749
84564
346576
0,073
0,42
24
e 2.3. ee, o oe oo o
ee o o e op - oo e
popo
oe,
eo
pepe
eeo
eo
( )
(2.4)
( )
360
(2.5)
360 :
(2.6)
Oopeo
oee
eo
eeo
poe oo oe oe eeo o o oo
pee o, oope epoo oe .
2.4.Pe oeo eo oo o S.R.L.
Gitec-Plast [ppoo opo]
1.
2.
3.
4.
5.
6.
7.
8.
oe
e po, . e
pe e o, . e
pe e , e
eeoo po, . e
o oopoo o (p1:p2)
Oopeo o, (360:p5)
o oopoo (p4:p3)
Oopeo , (360:p7)
2010
326,9
122,213
6562
299,3
2,67
134,8
4,57
78,8
2011
617,9
146,749
84564
574,0
4,21
85,5
6,79
53,02
100
(2.7)
oe pepe o p, oe o e
po. pep, e e oo oe p 12%, o oe,
o o e po pepe oe 12 p. ee op oo
p oo o p e. eee oo
oe eee o poe eeoo po.
26
100
(2.8)
( )
oe pepe eo pe, oo
pooeo poee ope e ee, poee oo
pep,
eo
oo
po.
pee
op
1.
2.
3.
4.
5.
6.
7.
8.
9.
oe
e po, . e
o p, . e
p o oepoo eeo, e
p o ooooe, . e
p, . e
pe e o, . e
op oo p, % (p2:p1)
op p o oepoo eeo (p3:p1)
op ooeo peeo, % (p4:p6)
2010
o
326,9
27,6
2345
29,945
25,453
122,213
8,44
0,72
24,50
2011
o
617,9
43,9
1379
45,279
38,487
146,749
7,10
0,22
30,85
e 2.5. ee o o, o eop po po
oo p, op oo p ee ee e: 8,44%
2009 o o 7,10% 2010 o, .e. eeoo po eo pep pe
pee e po ( e eeoo po o o
po peo ), e e op p o oepoo eeo:
0,72% 2009 o o 0,22% 2010 o. o oeo e po op
ooeo peeo: 24,5% o 30,85%, .e. pepe e eo
oe o pe.
ee po S.R.L. Gitec-Plast
27
(opee
ee
oeo
eooo
po,
opeeeo,
pep,
28
epeeo
op,
pe
eooo
peee
peoeo,
oe.
ee p e poo pe eoe op
pe eo p, p ooo o e e oo
po, oo oe oee o peo.
poe oo, po, poo ee pooeo p pe
poo, op o pepe, ee ope.
pooeo p pe poo, eo pe pepe,
e e, e pee o pep, - peeo epooeo
oo poe poe oo .
o oo po e eo p oee
poo, e oe e o oe oe o e
pep, oeo o pe, o ooe e oe, e oee
o epeeo poe.
ooee oep, e oo epo, opee
ooe ee oeo e oeo. O
oep o pe o oe, poo , oep o
oeoo p, p oep poeo pee. O ooe pe e
e o e.
pepe ee epo ooe o
oe oopo ee. o oe e epo
oopo o pe oopo o .
Oopo o pe pee oo o , e po oe
oo e ee, ope epeo p op, o
ppeee, o pe opo popo, o pe o
op, e poo pooe p.
Oopo o pepe eo , o
op epo, ppo o p oe.
o o p o e eoo . oe o-po
e ee po.
29
epe
ooo
oo
oee.
ee e p (o o oeo e,
oee pe poo ). Oo o pep oo
opo oe pe e po eeo e. e, o op
ee po oe o 5% o.
Ooe oopo epo oo opepo oo p
oee:
= p/ , e
(2.9)
- eo oopo o pe;
p - o p epo;
- peeo eo epo epo.
= / , e
(2.10)
- eo oopo o ;
- o epo o e p.
o= / , e
(2.11)
o - oe oo;
- o poo, oo op eee
eo epo.
e= O/ , e
(2.12)
e - oe ee;
O - oopo.
= o/ , e
(2.13)
- oe peeo;
o - o opeee e, o op.
ee epo ope e, e ee o ee
eo pp po. o op ee,
pe ooe epo, o e o oe eo, poe,
eop. O oep e o eo poo o oe epo,
e o epo. p o ee ppo oo,
30
2011 .
3
3
2012 .
4
4
2013 .
3
4
3
6
50,0
50,0
50,0
3
7
57,1
42,9
42,9
3
7
42,9
57,1
42,9
oo 2.4. o o o ee
po S.R.L. Gitec-Plast (. 2.5.).
2.7. oe e o ee po S.R.L. Gitec-Plast
[ ppoo opo]
2011 .
2012 .
2013 .
Ooe
2013 .
O 2011 O 2012
oe
eo oopo o pe,
50,0
57,1
42,9
-7,1
-14,2
%
eo
50,0
42,9
57,1
14,2
7,1
, %
oe ee po, %
50,0
42,9
42,9
-7,9
0,0
oopo
e 2.5. ee o o, o ee po pep
oe o. 2013 o oe ee po o 42,9 % (o
oe p pee op e 5%). ooe oeo e
31
o, o o ee e oo oe: o pe 2012 oo o e
e, o pe 2011 oo o - 7,9 %. Oo p
oo ee po e eo opoo pp pe
pep.
2.2. oepeoe opoo pp S.R.L. Gitec-Plast
Ooeo op o po
E eoo o oeo op e oo po.
1. Oe o.
2. peeo pe ooo oo oee.
3. e op o po o oe, o oe
eoe oe.
4. e e o, oopoe.
5. epoe poee eo pee e ee 14 . . o, oe poe
e ee 7 . .
6. o o e peo p e.
7. oee e ppee o:
pe,
po ,
o ep,
pe epo,
e pe epo.
32
op e o po - oe e. Eo e
ooee, oop oe oep . oo e ,
e oo p ee: o, o, o o.
o po ooo po e oe ep, oope o
po o oo eo, p poep. o
peeo po oo p oo eo, oo eeppo e
op oe ee. epo p-, po po
o o oe.
o e e pe. epo e e po
e oeooeoo oopo (o pee oe p
o o-peo), o o oe e ep oo p epo.
e opo ep , e, o e poe.
oo e oo oo o ee e o peop. ,
opo ep o opoo, e opo po o oo p. ,
oe ep po o, o o o eo.
p e. oo o poe p e ep, o o
po o, ooeo o ep.
P oo op o o oe
o pe eo, e, o , poep e ee , po
oeoo o o, o p pop ope
o. o epo e pee oo , o e opoo eo
ee, e o pepo pe o oo eo oo
eo eoo o.
e eo pe ooe:
33
34
35
oe
po,
opo,
eeo
oo epoo e ppe;
eoeo, o po, oo oo op pe
pooe poe;
o, , epe oo;
e .
Ooe peo, peee ep ep:
oo po po;
e;
oo poopo oo eeo e.
Ooe peo, peee ope - po opooeo
o o po.
36
Opo pp pee
pe 2.1.
pooe
opee
eopeeo
pooe.
Oo pp pe ee p eoo. e o
pope oee opoo.
37
Oo eo pp pe pepe e o
p pop, e oe epo o p oe,
ep,
oeoo.
eo
eeo
eo po o. o p, ep, oe, e
oeooee e opeo o
opo eo o, oe po oep eeo o eoo
p pep oeooe .
e oepeo opoo pp S.R.L. Gitec-Plast
eooo o ee oo oe:
O PEOE
ee epe p op oe, o
pe pepe ee eo op, o ep pee
eo op p, oope epeo p ooe ooe eo
o oooe. , pep, opo pp pe
pepe
peo
opeee
ee
epoo
oe
ee
pee
pe,
peo .
opeee pep op o o ee
ee pe oopo o e. Ooeo o e op
pep e ee o p peoo pep o e
ep eeo eo.
oe o, poe ee oppeo opo pp
pe
oe
pep:
ee
opo
op e pe e e poe o. oe po
pe opp poe op, pe e
ep ooeo eeo; ppo eepoo oepeo
opoo pp; p oo, o pop ooee oep
o poe opee peoe o ee; oeoe
pe pe epee. eee ee ee ee oe
e, e ee poo pep; oopee oe po
oppoo opo, o oo e oe o po ,
eoeo, oeeo eee epee.
p op pep o o , o o po
eooo
ee
oe:
oe
o,
o, oopoe, o o e peo
p e, oee o ppee o.
o op o po peeo , o oe eo epe
opo e-epe opo eppee. o po ooo
po e oe ep, oope o po o oo eo,
p poep. o peeo po oo p
oo eo, oo eeppo e op oe ee.
epo p-, po po o o oe.
Oo p oe o po o eee o o o
e. oe o e p-epe e.
40
oe popeoo pe o eeo o, ep o
oo po po, po oe e eee
e o op.
Ooe peo, peee pop o op:
pop oe po, opo, eeo oo
epoo e ppe; eoeo, o po, oo
oo op pe pooe poe; o,
, epe oo; e . Ooe peo,
peee ep ep: oo po po;
e; oo poopo oo eeo e.
peo op, S.R.L.
Gitec-Plast, e ee
oppepoe oe,
oeoo.
e oepeo opoo pp pep pee
o ee oo oe: , , ep o p
ep, ep o oppepoe oe.
OP
1. p .., pe . . oo-ooeo eeo
pep: eo-peoe ooe. .: eo ep, 2010. 275 .
2. e .., ep .. eee. .: oo, 2009. 381 .
3. O.. eee. .: , 2005. 252 .
4. epo .. eee. .: p, , 2005.480.
5. oo E.. Oo op oo pep. : poe eop
p pe, 2010, 2, . 41-50.
41
42