ITIL Service Design

Processes outside the

IT Organization

IT Service
Management

ITIL Processes outside

Service Design

ITIL Processes outside

Service Design

Processes outside the

IT Organization

Service
Catalogue
Management
+
Customer
Process

Customer
Process

Risk
Management
+

External
Supplier Process

External
Supplier Process
Compliance
Management
+
Service Strategy
+

Service Strategy
Service Level
Management

Design
Coordination

Supplier
Management

Service
Transition

Capacity
Management

Service
Transition
+

+
Service
Operation

Availability
Management

Continual
Service
Improvement
+

IT Service
Continuity
Management
+

Service
Operation
+
Continual
Service
Improvement
+

Information
Security
Management
+

Architecture
Management
+

The ITIL Process Map V3 2011 Edition:

The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative.
complete - consistent - fully adaptable to your IT organization`s needs.
In Microsoft Visio, ARIS and other leading process management platforms.

ITIL is a Registered Trade Mark of the Cabinet Office in the

United Kingdom and other countries. ARIS is a registered
trademark of Software AG. Microsoft and Visio are
registered trademarks of Microsoft Corp.

Online demo, webinars and information:

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