ITIL Service Transition

Processes outside the

IT Organization

IT Service
Management

ITIL Processes outside

Service Transition

ITIL Processes outside

Service Transition

Processes outside the

IT Organization

Customer
Process
Project Mgmt.
(Transition
Planning &
Support)
+

External
Supplier Process

Service Strategy
+

Service Design

Change
Management

Change
Evaluation

Service Strategy
+

Service Design

Release &
Deployment
Management
+

External
Supplier Process

Application
Development

+
Service
Operation

Service
Operation
Service
Validation &
Testing
+

Service Asset &

Configuration
Management
+

All information originating from

Service Management processes is
input for the Knowledge
Management process. Displaying all
inputs within this Overview Diagram
is therefore not practicable.

The ITIL Process Map V3 2011 Edition:

The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative.
complete - consistent - fully adaptable to your IT organization`s needs.
In Microsoft Visio, ARIS and other leading process management platforms.

+
Continual
Service
Improvement
+

Knowledge
Management
+

ITIL is a Registered Trade Mark of the Cabinet Office in the

United Kingdom and other countries. ARIS is a registered
trademark of Software AG. Microsoft and Visio are
registered trademarks of Microsoft Corp.

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