Amy M.

Hesketh
215 14th Street. Apt. B Phone: (562) 805-7612
Seal Beach, California 90740 E-mail: AmyMichelle1975@aol.com

SUMMARY
Over fifteen years of well-rounded restaurant experience. Over five years in management with annual sales
exceeding 8 million dollars. Concentrations in every aspect of front and back of house duties. Personal qualities:
Confident Leader, Enthusiastic, Goals and Results Orientated. Key skills: Guest Relationship Building, Training,
and Problem Solving.

EMPLOYMENT

Manager 2008-2009
Chart House Restaurant, Marina del Rey, California
• Focused on all aspects of front and back of the house operations
• Responsible for scheduling in all departments
• Motivated staff to keep moral and efficiency running high
• Responsible for hiring and training of new employees

Manager 2007-2008
Claim Jumper, Costa Mesa, California
• Executed food from window focusing on food presentation
• Worked at Flagship Location/Test Market
• Experienced with Hot Schedules and Host Alert
• Received award as part of management team for lowest labor cost in company for 2007
• Created new promotional sales ideas to keep employees motivated to sell
• Held daily shift meetings to keep staff informed of any new information
• Prepared restaurant for Health Department inspection

Manager/Trainer/Server 2003-2007
Mimi’s Cafe, Downey, California
• Lowered food cost by 2% over a two-month period by completing weekly inventory and educating kitchen
staff and servers on waste management
• Maintained labor expense ratio to .5% less than budgeted forecasts while maintaining proper staffing levels
to conduct business
• Retrained employees to give better guest service resulting immediately in fewer complaints
• Trained hosts and servers on proper guest service directives
• Reduced employee turnover with selective hiring and proper training
• Increased sales for six straight months upon arrival at new location
• Responsible for scheduling of hosts and servers
• Kept payroll records with an emphasis on minimizing errors

Trainer/Server/Host 1992-2003
Jerry’s Famous Deli, Marina Del Rey, California
• Trained new employees on hosting and serving duties while providing excellent food service to guests
• Built regular guest clientele
 OBJECTIVE
I am seeking opportunities to grow my career in a team-oriented environment through hard work and
determination, with an eventual goal of becoming a general manager.