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HRM 531 Final Exam Answers


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Distrust, disrespect, and animosity pertain to which component of indirect costs
associated with mismanaged organizational stress?
A. Quality of work relations pg 44
B. Participation and membership
C. Performance on the job
D. Communication breakdowns
Inventory shrinkages and accidents pertain to which component of direct costs
associated with mismanaged organizational stress?
A. Employee conflict
Performance on the job pg 44
C. Loss of vitality
D. Communication breakdowns
Thousands of equal-pay lawsuits have been filed, predominantly by ___________
since the Equal Pay Act of 1963 was passed
. women pg 80
B. African Americans
C. the elderly
D. Americans with disabilities
What term refers to those actions appropriate to overcome the effects of past or
present policies, practices, or other barriers to equal employment opportunity?
A. Reparation
B. Emancipation
C. Desegregation

In the employment context, _______________ can be viewed broadly as giving an
unfair advantage or disadvantage to the members of a particular group in
comparison with the members of other groups
A. ethnocentrism
pg 104
C. seniority system
D. race norming
Thousands of equal-pay suits have been filed, predominantly by ___________ since
the Equal Pay Act of 1963 was passed
A. women ??????????????????????????????
B. African Americans
C. the elderly
D. Americans with disabilities
Which of the following observations is correct?
A. Diversity is problem focused, and affirmative action is opportunity focused
B. Diversity is government initiated, and affirmative action is voluntary
Diversity is proactive, and affirmative action is reactive
pg 120
D. Diversity is quantitative, and affirmative action is qualitative
Which of the following would you associate with managing diversity?
A. Government initiated
B. Assumes integration
. Internally focused
pg 120
D. Quantitative
To be the worlds best quick-service restaurant is an example of what?
A. Organizational charter
B. Standard operating procedure
C. Code of ethics
Vision statement
pg 158
_________ is a job analysis method that lists tasks or behaviors and involves
workers rating each task or behavior in terms of whether or not it is performed. If
the task is performed, workers also rate the frequency, importance, level of
difficulty, and relationship to overall performance

A. Job performance
Structured questionnaires pg 171 number 5
C. Interviews
D. Critical incidents
Recruitment begins by specifying _____, which are the typical results of job
analysis and workforce planning activities
A. human resource requirements pg 199
B. strategic imperatives
C. succession plans
D. affirmative action candidates
The step following recruitment is _____, which is basically a rapid, rough
selection process
A. an orientation
B. an initial screening
pg 200
C. a suspension
D. a workforce plan
During the _____ stage, it is most important to select the managers who can
develop stable management systems to preserve the gains achieved during the
embryonic stage
A. mature
B. high-growth
pg 236
C. aging
D. embryonic
Increasing an individuals employability outside the company simultaneously
increases his or her job security and desire to stay with the current employer. What
is this known as?
A. Training paradox pg293
B. Pygmalion effect
C. Distributed practice
D. Massed practice
Which is a characteristic of the most effective training practices?
A. Training starts at the bottom of the organization
B. Training is part of the corporate culture pg293
C. Training is evaluated by checking participant reactions
D. Little time is spent assessing training needs
Which analysis is helpful in determining the special needs of a particular group,
such as older workers, women, or managers at different levels?

A. Individual
B. Operations
C. Demographic pg 295
D. Organization
Providing adequate resources to get a job done right and on time, and paying
careful attention to selecting employees, are parts of
A. employee welfare
B. grievance management
C. performance appraisal
D. performance facilitation pg 332
This can be thought of as a compass that indicates a persons actual direction
as well as a persons desired direction.
A. Management by objectives
B. Forced distribution
C. Central tendency
D. Performance management pg 363
What would you call a meeting that is typically done once a year to identify and
discuss job-relevant strengths and weaknesses of individuals or work teams?
A. performance appraisal
B. performance facilitation
C. performance encouragement
D. performance standard
When managing careers, what should organizations do?
A. Plan for shorter employment relationships
B. Focus primarily on employee needs and aspirations
C. Allow employees to structure work assignments
D. Focus on and recognize career stages that employees go through pg 393
Career paths
represent logical and possible sequences of positions that
could be held, based on an analysis of what people actually do in an organization.
Career paths should
A sequence of positions occupied by a person during the course of a lifetime is
characteristic of what type of career?
A. Subjective
Objective pg 679
C. Specific
D. General

In the new world of career management, the primary goal is to provide which of
the following for employees?
A. Rising aspirations
B. Executive ranking
Psychological success pg 378
D. Time off when they need it
At a broad level, _____ includes anything an employee values and desires that
an employer is able and willing to offer in exchange for employee contributions
A. a competency-based pay system
B. an employee stock ownership plan
an organizational reward system pg 420
D. a merit-pay method
This benefit, tied mostly to profitability and promising better job security, but
not guaranteeing it, is at the center of the evolving bonus system
A. Contribution-based pay
B. Competency-based pay
C. Skill-based pay
Flexible pay pg 419
Financial rewards include direct payments plus indirect payments in the form of
A. Individual equity
B. Corporate compensation
C. Spot awards
Employee benefits pg 420
Which law offers full coverage for retirees, dependent survivors, and disabled
persons insured by 40 quarters of payroll taxes on their past earnings or earnings of
heads of households?
A. Federal Unemployment Tax Act
B. Social Security Act pg 466
C. Workers compensation
D. Employee Retirement Income Security Act
Plans are known as _____ when the employees share in the cost of the premiums
A. share-based
B. contributory pg 471
C. distributive
D. peer participating

Which type of justice refers to the quality of interpersonal treatment that

employees receive in their everyday work?
A. Interactional pg 685
B. Informational
C. Distributive
D. Blind
Procedural justice affects citizenship behaviors by influencing employees
perceptions of _____, the extent to which the organization values employees
general contributions and cares for their well being.
A. due process
B. management accessibility
C. indirect compensation
D. organizational support pg 550
When companies discover they can communicate better with their customers
through employees who are similar to their customers, those companies then
realize they have increased their _____ diversity.
A. primary
B. secondary
C. internal pg 122
D. external

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