Вы находитесь на странице: 1из 2

LISA BIELIK

lvario8483@gmail.com
linkedin.com/in/lisabielik
Over three years experience
producing technical
documentation such as help
centers, user guides, training
documentation, tutorials, and
marketing material
Expert knowledge of various
help authoring programs such
as Flare and FrameMaker
Excels at communication with
subject-matter experts,
developers, testers, and
members of other departments
to gather information and
author documents that simplify
the user experience
Superior communication,
presentation, and
troubleshooting skills

YOUNGSTOWN STATE
UNIVERSITY
M.A. in History 2007
Published thesis
YOUNGSTOWN STATE
UNIVERSITY
B.A. in History 2005
Minor in German
AREAS OF EXPERTISE
Operating Systems
Windows XP 10
Mac OSX
Ubuntu 12.04, 14.04
Help Authoring Tools
Adobe FrameMaker
Madcap Flare
RoboHelp

EYEO GMBH (Cologne, Germany works remotely)

Technical Writer, April 2015 present

TURNING TECHNOLOGIES (Youngstown, OH)

Technical Writer, August 2012 March, 2015

Authored, edited, maintained, and published all technical, training, support, and
Learning Management System (LMS) documentation for a variety of users (PDF
and HTML5) across three platforms (Windows, OS X, and Linux)
Coordinated the translation/localization process for documentation and handled
desktop publishing for translation projects
Created and maintained product release notes
Used JIRA to gather information, communicate with scrum team, and log time
spent on requirements
Created cascading style sheets (CSS)/templates to use with Flare
Maintained internal documentation database and organizational KnowledgeBase
Provided and received positive constructive feedback
Tested software and hardware in compliance with QA guidelines during the
writing process
Increased documentation database upwards of 50%
Continuously played a pivotal role in maintaining open communication between
the Technical Writing team and other departments

TURNING TECHNOLOGIES (Youngstown, OH)

Technical Support Specialist, March 2011 July 2012

Provided technical support in a clear and understandable manner to future and


existing customers on over five software applications and various pieces of
hardware via telephone and email
Provided clear and concise training to customers
Traveled throughout the US to provide onsite technical support to clients on both
large and small scale events
Assisted in testing software and hardware
Designed end user presentations utilizing MS PowerPoint and Keynote, as well as
TurningPoint software

HERITAGE ENVIRONMENTAL SERVICES (Venice and New Orleans, LA)

Project Coordinator, March October 2010

Translation Software/Tools
Madcap Lingo
Crowdin

Image

Editing Tools
Photoshop
Paint.net
Madcap Capture

In the process of building the Technical Writing department from scratch


Writes, edits, maintains, and publishes all content for help center
Writes, edits, maintains, and publishes all internal and external technical
documentation
Reviews technical, marketing, and all other forms of user documentation
Uses Mercurial (Tortoise) to update and publish help center, as well as update
website texts
Monitors the software/documentation translation process (over 50 languages)
Created and implemented company style guide

Assured all state and federal compliance issues were met while traveling
throughout SE Louisiana meeting with various contacts to establish new business
Assured that subcontractors were in compliance with state and federal guidelines
Kept track of inventory at three satellite sites
Maintained an inventory database and submitted daily reports to the state of
Louisiana and federal government
HAZWOPER trained/certified

WEEKLY READER PUBLISHING (Delran, NJ)

Data Entry Specialist/Administrative Assistant, June October 2009

Performed all clerical duties relevant to the position including data entry and
customer service
Maintained strict confidentiality while handling customer accounts

Lisa Bielik 1

AREAS OF EXPERTISE
Collaborative Software
JIRA
Subversion
Atlassian Confluence
Google Docs/Drive
Basecamp
Miscellaneous
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Adobe InDesign
Visio
CaptureWiz Pro
HTML
XML

ITT TECHNICAL INSTITUTE (Youngstown, OH)

Counselor/Marketing Representative, May 2008 January 2009

Responsible for all aspects of the student recruitment and enrollment process
Counseled and advised students during their entire educational experience
Utilized Oracle/IRIS software to document student contact, activity, and progress
Assisted with various academic procedures including reinstatement, dismissal, and
intervention
Helped students apply for financial aid, register for classes, and maintain a solid
resume
Maintained familiarity with schools educational programs, policies, procedures,
and compliance issues
Presented material via PowerPoint to small and large audiences
Actively helped plan and coordinate quarterly open houses for prospective
students

THE VINDICATOR (Youngstown, OH)

Copywriter/Proofreader, January 2007 January 2008

Wrote, edited, and published articles for local newspaper


Assured articles were without error before publication
Utilized Adobe CS3 and Quark software for page layout

PORTFOLIO AND REFERENCES

Available upon request

Lisa Bielik 2