Akeeta Ward

370 Lexington Avenue

Apt 1A
Brooklyn, New York 11216
(718) 399-3151
akeetaward@yahoo.com

Summary
I am a dedicated and hardworking leader with several years of experience in operations management
and customer satisfaction. Strong customer relations builder based on service, support, and follow
through. Focused professional who adapts quickly and easily to new situations. I enjoy a challenging
environment that demands continuous improvement.

Experience
Henri Bendel, New York, NY 06/2004 – present
Supervisor, Beauty Stock Support
• Successfully manage the day to day functions of beauty stock support associates.
• Work closely with the buying team to act as a liaison for third party beauty vendors.
• Control the receiving and distribution of all beauty merchandise to ensure inventory accuracy.
• Guarantee beauty stock areas are maintained above and beyond company standards.
• Restructured guidelines for handling beauty merchandise leading to a 40% reduction in beauty
losses.
Clean Us, New York, NY 10/1999 – 06/2004
Field Supervisor
• Supervised, trained and assisted maintenance staff at multiple third party store locations.
• Traveled to various locations to ensure proper on-site, team development and to uphold
consistent standards throughout.
• Regularly met with upper management on hiring and termination recommendations.
• Responsible for the flow of company materials and supplies.
Starbucks, Brooklyn, NY 01/1998 – 10/1999
Barista
• Facilitated customers in a fast and efficient, yet friendly, manner.
• Established and maintained excellent customer relations by creating a customer friendly
environment in a busy setting.
• Monitored cash wraps to guarantee appropriate staffing and to make certain company standards
were met.
• Responsible for the handling and balancing of high volumes of money
• Considered the top performer among others in the same position.
• Partnered with management to successfully promote policies that would attract clients and
generate more revenue.

Education
Sara J. Hale High School, Brooklyn, NY, diploma earned
References available upon request