McKenzie R.

Ferrell
(330) 760-0111
mferrel5@kent.edu

OBJECTIVE
To obtain a full-time position in Higher Education using my admissions
experience, interpersonal relations, and superb fast paced environment
adaptability.

EDUCATION
Bachelor of Arts in Communication Studies

Kent State University Kent, Ohio

Concentration: Organizational Communication

Minor: Interpersonal Communication

Major GPA: 3.7
SIGNIFICANT COURSEWORK
Organizational Communication, Human Resource Management,

Dynamics of Leadership, Conflict Management, Organizational Training and

Development

COMPUTER SKILLS
Microsoft PowerPoint and Word
RELATED EXPERIENCE
Enrollment Coordinator, Brown Mackie College, Akron, Ohio
June 2015 Present
Call perspective students to coordinate a time for them to visit the
campus
Meet, program match, and discuss the resources available to the student
Promote and provide information at community events
Manager, Texas Roadhouse, Stow, Ohio
October 2014 - Present
Manage and oversee all front of house (FOH) employees
Engage in listening skills and lead the crew to make the night run
smoothly
Initiate interaction among guests while handling conflict efficiently and
effectively
Training Coordinator
August 2014 - Present

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Oversee all of the FOH trainers and incoming trainees

Plan and facilitate training and trainer outings
In charge of filing paperwork and keeping the files up to date

Serving Trainer
August 2013 - Present
Train new servers and lead them to success by sharing knowledge
Communicate with management and the trainees to make the training
process run smoothly
Server
October 2012 - Present
Interact with the customers and make them feel welcome and valued
Guide the customers through the menu, use conflict management skills
when
problems arise, and multi-task to meet each customers needs

Hostess Trainer
November 2011 - October 2012
Train new hostesses, become a leader, and a role model
Make sure the whole hostess station is running smoothly every shift

Hostess
June 2011 - October 2012
Seat, greet, and make customers feel welcome
Work as a team to communicate and make work run efficiently

Marketing Intern, Greater Cleveland Aquarium, Cleveland, Ohio

May - August 2014
In charge of setting up new partners, new events, and street marketing
Cold called to set up trades and sent professional emails to potential
clients

OTHER WORK EXPERIENCE

Student Liaison, Kent State University, Kent, Ohio
August 2013 - May 2014
Reconnected Kent State alumni to the university by cold calling and
inviting them to a interview
In charge of remembering all interview questions and answers without a
notepad while interviewing alumni
Reported back to the supervisor and wrote a personalized thank you
note to the alumni

HONORS/ACTIVITIES

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Deans List for multiple semesters

Lambda Pi Eta Communication Studies Honors Society
The National Society of Leadership and Success