HOLLY MOTHES

4399 S. Main Street, Akron, OHIO 44319

Ph: (330) 603-4048
hmothes@ameritech.net

PROFESSIONAL SUMMARY:
Accomplished and energetic Administrator with a solid history of achievement in IT Service
Support. Motivated leader with strong organizational and prioritization abilities. Areas of
expertise include Team Building, Knowledge Management and Customer Satisfaction.

SKILLS:
Critical Thinking
Judgment and Decision Making
Customer and Personal Service
Administration and Management

Active Listening
Time Management
Negotiation
Management of Personnel Resources

EXPERIENCE:
Manager
Jan 2000 -Present
Technology Learning Support Center
Plan, direct and control the operational, administrative, and service functions of the
Technology Learning Support Center, Computer Labs, Support Desk, Repair
department and Computer Store.
Acquire and integrate personal computers, application software, and client access
into the local area network across campus.
Implement long and short term Information Services strategic plans.
Consult with departments to evaluate and recommend hardware, software, and
technical services to meet their academic mission.
Training and liaison technical coordinator for colleges and departments; provided
assistance in the organization of support requirements services.
Establish computer vendor reseller agreements, evaluate vendor proposals, review
contracts, and maintain customer relationships with external vendors.
Develop and administer campus wide software license agreements for Microsoft,
Autodesk, SPSS, SAS, and other software products.
Develop Disaster Recovery plan for restoring support desk services to campus
Implemented Support Desk integration into IT department, created reorganization
plan, and implemented re-purposing of mainframe personnel into the Technlology
Learning Support unit.
Manage issue tracking software
Manage Computer Repair Services
Develop technical standards and specifications used to acquire computing equipment

for the campus

Graduate Intern
The University of Akron
Assist Dean of Student
Develop Leadership activities for student body
Revise departmental web pages
Develop opportunities for the Dean's Discussion Series

Sep 2011 -May 2012

Akron, Oh

Service Manager
Jan 1995 -Jan 2000
The Univeristy of Akron
Akron, Oh
Plan, direct and control the operational, administrative, and service functions of the
Electronic Repair department.
Develop long and short-term plans and budgets for all equipment repair, outsourcing,
and warranty service administration.
Assist with operations of the campus computer store.
Train or coordinate the training of employees in operations, safety, technical issues.
Electronic Specialist
The University of Akron

Oct 1986 -Jan 1995

Akron, Oh

Research equipment or component needs, sources, competitive prices, delivery

times, or ongoing operational costs.
Provide customer support and education, working with users to identify needs,
determine sources of problems, or to provide information on product use.
Hire, train and coordinate work schedules for department student technicians .
Procure parts and maintain inventory and related documentation.
Maintain working knowledge of state-of-the-art tools or software by reading or
attending conferences, workshops, or other training.
Develop or upgrade preventative maintenance procedures for components,
equipment, parts, or systems.
Write reports or record data on monthly inventory usage and departmental invoicing .

EDUCATION:
Masters : Instructional Technology
Dec 2015
The University of Akron
Instructional Technology~
Develop skills in the design of effective technology enhanced instruction, the production
of multimedia learning resources and the planning for successful integration and
implementation of technology into the teaching and learning experience.
Masters : Higher Education Administration
The University of Akron
Higher Education Administration ~

May 2012

Higher Education Administration is directed toward the study of administrative and

academic operations of colleges and universities. Specific program options include:
administration, student services, curriculum, and instruction option, a higher education
teaching internship developed in conjunction with the student's major academic adviser and
the center staff may be anticipated.
Bachelor of Science : Labor Economics
The University of Akron
Labor Economics

Dec 1995

Associate : Criminal Justice Technology

The University of Akron
Criminal Justice Technology
ITIL foundations Support Desk Manager (HDI) DBaseIII+, Beginning, Advanced Autocad
Supervision I and II First Aid/CPR Turning Around Customer Complaints Meeting Facilitation
and Mediation First Responder / HazMat( 2 updates) Leadership development

AFFILIATIONS:
Member of Help Desk Institute, North Coast Chapter, 2001 - Present
Member Higher Education Forum HDI, steering committee, 2004 - 2010
Women In Higher Education, 1990 - Present
Alpha Phi Omega, 2008 - Present
Golden Key International Honour Society, 2011 - Present
Omicron Kappa Delta, 2013 -Present
Board of Directors, Ivan's Angels, 2012 - Present
Board of Directors, Berean Bible Institute, 2012 - Present
University Council (University of Akron), 2010 - Present

COMMUNITY SERVICE:
University of Akron School of Business Technology Advisory Board, 2008-present
Board of Directors, Ivan's Angels, 2012 - Present
Board of Directors, BereanBible Institute, 2012 -Present
AkronMarathon, 2004 - Present
InventurePlace Co-coordinate events for Induction Week, 1993 -1996
SummitCounty Corporate Challenge Executive Committee, 1992-1999 Summit County
KidsFitness Challenge, 1992 -1994
Summit County CommunityPartnership Project Education Focus, 1996
Drug Free Schools Week Committee, 1993
Kids Voting, 1992 -1996