Introduction to Business and Management

Chapter 1: Foundations of Management and Organizations

Manager is someone who coordinates and oversees other people works to accomplished
organizational goals
Levels of management

First line managers Individuals who manage the work of non-managerial employees
Middle managers Individuals who manage the work of first line manager
Top Managers Individuals who are responsible for making organization decision and
establishing plans and goals that will affect the entire organization
Where Do Managers Work ?
Organization a deliberate agreement that a group of people make to accomplish some
specific purpose (individuals cannot accomplish alone)
Characteristic of organization :
Have a distinct purpose or goals
Composed of people
Have deliberate structure (berunding)

What do Managers Do ?
Management coordinating and overseeing the work activities of other people so that
their activities are complete effectively and efficiently
Difference between effectively and efficiently
Effectiveness
Efficiency
Doing things right
Doing the right things
Getting the most output for the least
Attaining organizational goals
output
Effectiveness and Efficiency in management

Management Function
Planning Define goals, establishing strategies to achieve goals, developing plans to
integrate and coordinate activities
Organizing Arrange and structuring work to accomplish organizational goals
Leading Working with or through people to accomplish goals
Controlling monitoring, comparing and correcting work
Management Roles
Roles are specific action or behaviors expected of a manager
There are 10 roles grouped around interpersonal relationships, the transfer of information,
and decision making (Mintzberg)
Interpersonal Roles
Figurehead, leader, liaison

Informational Roles
Monitor, disseminator, spokesperson

Decisional Roles
Entrepreneur, disturbance handler, resource allocator, negotiator

Skills Managers Need

Technical Skills Knowledge and proficiency in a specific field
Human Skills Ability to work well with other people
Conceptual Skills Ability to think and conceptualize about abstract complex situation
concerning the organization
Important managerial skills

Customers
Managing customer relationship is the responsibility of all managers and employees
Consistent high quality service essential for survival
Innovation