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4-2
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QUESTIONS WE WILL
ANSWER TODAY?
4-3
Differentiate Between
Emotions and Moods
LO 1
Differentiate Between
Emotions and Moods
LO 1
4-5
Copyright 2015 Pearson Education, Inc.
LO 1
Differentiate
Between
Emotions and Moods
Differentiate Between
Emotions and Moods
LO 1
Disgust
Happines Surprise Fear Sadness Anger Disgust
s
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4-8
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LO 2
Decision Making
Thinking
Feeling
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1-10
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LO 2
4-11
LO 3
Identify
the Sources of
Emotions and Moods
Personality
Moods and emotions have a trait
component.
Affect intensity how strongly people
experience their emotions.
Time of Day
There is a common pattern for all of us.
Happier in the midpoint of the daily
awake period.
Day of the Week
Happier toward the end of the week.
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4-12
LO 3
Identify
the Sources of
Emotions and Moods
Weather
Illusory correlation no effect.
Stress
Even low levels of constant stress can
worsen moods.
Social Activities
Physical, informal, and dining activities
increase positive moods.
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LO 3
Identify
the Sources of
Emotions and Moods
Sleep
Poor sleep quality increases negative
affect.
Exercise
Does somewhat improve mood,
especially for depressed people.
4-14
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LO 3
Identify
the Sources of
Emotions and Moods
Age
Older people experience fewer negative
emotions.
Sex
Women tend to be more emotionally
expressive, feel emotions more
intensely, have longer-lasting moods,
and express emotions more frequently
than do men.
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4-15
LO 4
LO 4
Types of Emotions
Felt: the individuals actual emotions.
Displayed: required or appropriate
emotions.
Surface acting: hiding ones inner
feelings and foregoing emotional
expressions in response to display
rules.
Deep acting: trying to modify ones
true inner feelings based on display
rules.
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4-17
Describe
Affective Events
LO 5
Theory and Identify Its
Applications
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LO
6
Contrast
LO
6
Contrast
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LOContrast
6
Identify
Strategies
for
Emotion
LO 7
Regulation and Their Likely
Effects
Emotion regulation involves identifying
and modifying the emotions you feel.
Effective emotion regulation techniques
include:
Acknowledging rather than
suppressing emotional responses to
situations.
Re-evaluating events after they occur.
Venting.
Changing your emotions takes effort, and
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Pearson Education, Inc.
this effort can
be 2015
exhausting.
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Identify
Strategies
for
Emotion
LO 7
Regulation and Their Likely
Effects
Selection
EI should be a hiring factor, especially
for social jobs.
Decision Making
Positive emotions can lead to better
decisions.
Negative emotions slower decision
making
Creativity
Positive mood increases flexibility,
openness,Copyright
and 2015
creativity.
Pearson Education, Inc.
4-23
Identify
Strategies
for
Emotion
LO 7
Regulation and Their Likely
Effects
Motivation
Positive mood affects expectations of
success.
Feedback amplifies this effect.
Leadership
People in positive mood are more
willing to accept
messages from organizational leaders.
Positive mood makes people less
vigilant and
picky
NegotiationCopyright 2015 Pearson Education, Inc.
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LO 7
Customer Service
Emotions influence customer service.
This influences repeat business and
customer
satisfaction.
Emotional contagion = catching
emotions
Job Attitudes
A good day at work tends to be followed
by a good
mood at home and vice versa.
This usually
dissipates
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2015 Pearson Education,overnight.
Inc.
4-25
Identify
Strategies
for
Emotion
LO 7
Regulation and Their Likely
Effects
Deviant Workplace Behaviors
Negative emotions lead to workplace
deviant
behaviors.
Actions that violate norms and
threaten the
organization.
Safety and Injury at Work
Dont do dangerous work when in a bad
mood.
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