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Bu-481 Business Policy, Section C

Lynn Gazzola, Class 3

Porters 5 forces model

The weaker these forces, the greater the opportunity for superior
performance by firms within the industry
The value chain: The organizational value chain consists of the primary activities
selected from the industrys value chain that have been integrated into the
structure of an organization.

Pest: these factors affect supply, demand, and competition


Stakeholders include customers, competitors, suppliers, community,

government, employees, unions, management, investors, shareholders
Must be managed based on three aspects Power, Legitimacy, Urgency
o When a stakeholder has one of these they are not a threat
o When a stakeholder has two of these they should be looked after
o When a stakeholder has all three of these they need to be dealt with