CC CU HI THNG GP TRONG S DNG TH SACOMBANK

MC LC
I.

Th Tn dng quc t Sacombank

1. Th tn dng Sacombank Visa c my hng v hn mc tn dng ca mi hng l bao
nhiu?
2. Ti mun ng k pht hnh th tn dng Sacombank Visa nhng ti khng c giy t
chng minh thu nhp. Vy ti nn lm g?
3. Ti mun pht hnh th tn dng Sacombank ph cho con ti. Vy, con ti c cn phi
chng minh thu nhp khng? Ti a mt th chnh c bao nhiu th ph?
4. Ch th ph th tn dng Sacombank c cp hn mc tn dng nh th no?
5. Ti c th ngh ngn hng nng hn mc tn dng th Sacombank ca ti ln c
khng?

II. Th thanh ton quc t, ni a Sacombank

6. Ti c th dng th thanh ton Sacombank Visa Debit chuyn khon sang ti khon
ca ti ti ngn hng khc khng?
7. Ti c th dng Th thanh ton Plus chuyn khon sang ti khon ca ti ti ngn
hng khc khng?
8. Ti c th s dng Th thanh ton Plus nhng ATM no?
9. Ti c th s dng Th thanh ton Plus mua hng online khng?
10. Thi gian pht hnh Th thanh ton Plus l bao nhiu ngy?

III. Cc vn khi s dng th

11. Khi nhn c th, vic u tin ti phi lm g?
12. Thi hn s dng th Sacombank l bao lu?
13. Th Sacombank ca ti sp n ngy ht hn, ti phi lm g tip tc s dng th?
14. Lm th no ti c th kim tra s d (d n) ca th?

15. S tin ti phi thanh ton ca sao k hng thng?

16. Ti khng nhn c sao k giao dch hng thng, ti phi lm g nhn li bn sao?
17. Ti c th thanh ton d n ca th tn dng bng nhng cch thc no? Trong trng
hp ti ang cng tc ti nc ngoi, ti phi lm sao thanh ton c d n ca th tn
dng?
18. Ti c th a th ca ti cho ngi thn s dng c khng?
19. Th ca Sacombank c th giao dch trn mng c khng?
20. Giao dch 3D secure l g? OTP l g? Ti sao ti phi s dng dch v ny?
21. Ti khng nhn c OTP, ti phi lm g giao dch trc tuyn (online) c?
22. Hin ti ti l ch th tn dng hoc th thanh ton quc t Visa Sacombank, ti ang du
hc ti nc ngoi. Gn y ti thc hin giao dch online ti mt s i l yu cu nhp m
xc thc OTP t Sacombank nhng ti khng nhn c m xc thc t Sacombank cung
cp. Vy ti phi lm sao?
23. Mt s ca hng khi ti mua hng, h bt ti phi nhp PIN khi giao dch ti POS. iu
ny c khc thng khng?
24. Hn mc kh dng trong ngy ca ti l bao nhiu?
25. Giao dch bng ngoi t, ti c b mt ph g khng?
26. Th ca ti c th nhn tin t nc ngoi v c khng?
27. Ti c bit Sacombank c Chng trnh tr gp li sut 0% i vi mt s mt hng,
lm th no ti c th tham gia?
28. Khi giao dch ti thng thy SMS Sacombank bo tr 1$ tng ng 20.000 VN, l
do v sao?
29. Ti l ch th ca Sacombank sp n s i cng tc nc ngoi, ti c th s dng
th ca ti ti quc gia khng? Trng hp th b tht lc, hng hoc b ATM nut th, lm
th no ti c th tip tc s dng th rt tin hoc mua hng ha?
30. c th s dng Sacombank ti ATM, ti c cn i m PIN ln u ti my ATM
khng? Trng hp ti khng nh m PIN ca mnh, ti phi lm g i m PIN mi?
31. Th ca ti b gi ti ATM ti phi lm g?
32. Khi th ca ti b hng hoc ti khng nh m PIN ti phi lm th no rt tin c?

33. Dch v ng tin mt v thay th th khn cp l g? Ti c phi tr ph khi s dng dch

v ny khng?
34. Khi mt th do tht lc hoc b cp, ti phi lm g? Trng hp thay th th, th tc l
nh th no?
35. Ti nhn c SMS ca Sacombank bo tr tin nhng ti khng h thc hin bt k
giao dch no trong thi gian . Ti phi lm g?
36. Thi gian tra sot i vi giao dch khiu ni l bao lu?
37. Ti mun lm giy xc nhn ch th tn dng c c hay khng?
38. Giao dch Cardless l g? Lm th no ti c th s dng dch v Cardless?
39. Ti thc hin giao dch Cardless chuyn tin cho ngi thn, nhng bin lai giao dch
b m v khng th hin r m giao dch, ti phi lm g c h tr?
40. Ti khng c ti khon tin gi khng k hn ti Sacombank. Ti phi lm sao c th
np tin bo c lin cho th tn dng ?
41. Ti ang c 2 th tn dng chnh v ph ca Sacombank. Th ph ca ti ang du hc,
cng tc hoc c tr ti nc ngoi. Lm sao ti c th qun l chi tiu ca th ph ca
mnh?

I.

Th Tn dng quc t Sacombank

1. Th tn dng Sacombank Visa c my hng v hn mc tn dng ca mi hng l bao nhiu?

Th tn dng Sacombank Visa gm 4 hng l:

Hng chun vi hn mc tn dng l t 10 triu n di 50 triu VND

Hng vng vi hn mc tn dng t 50 triu VND n di 100 triu

Hng Paltinum vi hn mc 100 triu tr ln

Th Infinite: 500 triu tr ln.

2. Ti mun ng k pht hnh th tn dng Sacombank Visa nhng ti khng c giy t chng minh
thu nhp. Vy ti nn lm g?
Trong trng hp ny Qu khch nn ng k pht hnh th tn dng Sacombank Visa theo hnh thc
cm c s tit kim, s d ti khon tin gi ti Sacombank.
3. Ti mun pht hnh th tn dng Sacombank ph cho con ti. Vy, con ti c cn phi chng minh thu
nhp khng? Ti a mt th chnh c bao nhiu th ph?
Khng. Theo qui nh ca Sacombank, ch th ph khng cn phi chng minh thu nhp. Ngoi ra th
tn dng Sacombank khng gii hn th ph (khng p dng cho th Visa Infinite).
4. Ch th ph th tn dng Sacombank c cp hn mc tn dng nh th no?
c s dng chung hn mc vi ch th chnh, hn mc c th do ch th chnh yu cu nhng khng
vt qu hn mc tn dng ngn hng cp cho ch th chnh.
5. Ti c th ngh ngn hng nng hn mc tn dng th Sacombank ca ti ln c khng?
Qu khch ch cn gi yu cu nng hn mc tn dng th v cc giy t chng minh thu nhp ca Qu
khch n ngn hng. Chng ti s xem xt v gii quyt nu yu cu ca Qu khch l hp l.

II.

Th thanh ton quc t, ni a Sacombank

6. Ti c th dng th thanh ton Sacombank Visa Debit chuyn khon sang ti khon ca ti ti
ngn hng khc khng?
C. Hin ti Qu Khch c th chuyn tin cho cc th/ti khon ca NH khc qua InternetBanking/
mSacombank.
7. Ti c th dng Th thanh ton Plus chuyn khon sang ti khon ca ti ti ngn hng khc
khng?
C. Qu khch c th dng Th thanh ton Plus chuyn khon sang ti khon m ti Sacombank
hoc Ngn hng khc (Danh sch cc ngn hng tip nhn c cp nht/thay i theo tng thi k).
8. Ti c th s dng Th thanh ton Plus nhng ATM no?
Qu khch c th s dng Th thanh ton Plus ti ATM ca Sacombank v ca tt c cc ngn hng
trong lin minh th Smartlink, Banknet.

9. Ti c th s dng Th thanh ton Plus mua hng online khng?

c. Qu khch c th dng Th thanh ton Plus thanh ton online trn nhng website c chp
nhn Th thanh ton Plus (V d: website ca Vietnam Airlines).
10. Thi gian pht hnh Th thanh ton Plus l bao nhiu ngy?
Qu khch c th mang CMND n CN/PGD Sacombank m ti khon v nhn th, s dng ngay trong
vng 15 pht.

III.

Cc vn khi s dng th

11. Khi nhn c th, vic u tin ti phi lm g?

1. Kim tra phong b ng th, m bo ang trong tnh trng nim phong
2. c k Hng dn s dng th tn dng hoc/v Hng dn s dng th thanh ton c
nh km trong phong b ng th
3. Lu s in thoi ca Sacombank vo in thoi hoc s tay lin h khi cn thit
4. Lin h TT.DVKH 1900 5555 88 kch hot i vi th tn dng trong trng hp Qu khch
khng nhn th ti CN/PGD Sacombank
5. K tn ln bng ch k mt sau ca th.
12. Thi hn s dng th Sacombank l bao lu?
i vi th tn dng quc t Sacombank: thi hn s dng th l 3 nm.
i vi th thanh ton quc t Sacombank: thi hn s dng th l 5 nm.
i vi th thanh ton ni a: thi hn s dng n 2049 (khng p dng cho cc loi th ng thng
hiu).
13. Th Sacombank ca ti sp n ngy ht hn, ti phi lm g tip tc s dng th?
-

i vi th thanh ton quc t (Visa/Union Debit): Qu khch lin h TTDVKH (1900555588 hoc
08.35266060) c ghi nhn yu cu gia hn th hoc n trc tip CN/PGD Sacombank
c gia hn th.

i vi th tn dng (ni a v quc t): Qu khch s c gia hn t ng (khi iu kin

theo quy nh) v th s c gi v a ch Qu khch ng k nhn Thng bo giao dch th.

Lu : Trong thng ht hn, trng hp th ca Qu khch khng c gia hn t ng, Sacombank

cng s thng bo n qu khch KHNG c gia hn th thng qua th gi Bu in v a ch nhn
Thng bo giao dch th.
14. Lm th no ti c th kim tra s d (d n) ca th?
i vi th Thanh ton (Visa Debit, UnionPay Debit, Plus): Qu khch c th kim tra s d kh dng
bng nhng cch sau:
-

Ti ATM

Ti website InternetBanking ca Sacombank (www.iSacombank.com.vn) hoc

S dng phn mm mSacombank ca Sacombank trn cc in thoi s dng h iu hnh IOS

hoc Android.

i vi th Tn dng (Visa, MasterCard, JCB, China UnionPay) v th tr trc:

Hin ti Sacombank cha h tr tra cu lch s giao dch ca th tn dng ti ATM hay trn
iSacombank/mSacombank nhng Qu khch c th tra cu hn mc kh dng, d n hin ti, hn mc
rt tin mt qua chc nng tra cu s d trn my ATM. Nu Qu khch cn kim tra d n hin ti/hn
mc cn li, Qu khch vui lng lin tng i DVKH 1900 5555 88.
Tt c cc giao dch i vi th Tn dng ca Qu khch u c nhn SMS n s in thoi ca Qu
khch ng k vi Sacombank.
15. S tin ti phi thanh ton ca sao k hng thng?
Vi mi chu k cht thng bo giao dch, Qu khch c th thanh ton y d n pht sinh c ghi
nhn trn thng bo giao dch th trc hn (sau ngy cht Thng bo Giao dch, Qu khch s c ti a
15 ngy thanh ton) hoc cng c th thanh ton mt phn d n tuy nhin phi m bo ln hn s
thanh ton ti thiu hng thng trnh ph pht pht sinh.
Hin Sacombank p dng mc thanh ton ti thiu l 5% ( 100.000 VND) d n i vi th tn dng
quc t (Visa, MasterCard, JCB, China UnionPay) v 3% ( 500.000 VND) i vi th tn dng ni a
(family).

Lu : Trong trng hp Qu khch chm 1 k TBGD th mc thanh ton ti thiu ca k tip theo s
c tnh (k TBGD trc v k TBGD hin ti).
16. Ti khng nhn c sao k giao dch hng thng, ti phi lm g nhn li bn sao?
Hin ti Sacombank ch gi thng bo giao dch qua email ca Qu khch ng k vi Ngn hng. Qu
khch cng c th yu cu nhn c bn sao qua ng bu in hoc lin h TT. DVKH qua tng
i 1900 5555 88 (hoc +84.8.3526.6060 gi t nc ngoi v) hoc qua email ask@sacombank.com
c h tr.
17. Ti c th thanh ton d n ca th tn dng bng nhng cch thc no? Trong trng hp ti ang
cng tc ti nc ngoi, ti phi lm sao thanh ton c d n ca th tn dng?
Qu khch c th thanh ton bng cc cch sau:
a) Thanh ton ti quy giao dch ti bt k CN/PGD Sacombank
b) Thanh ton bng InternetBanking, mSacombank ca Sacombank
d) Thanh ton ti ATM ca Sacombank
e) ng k dch v trch n t ng ti CN/PGD Sacombank: ti thiu hoc ton b d n
f) Thanh ton bng hnh thc chuyn khon t ngn hng khc: qu khch in y cc thng tin:

Ti khon th hng: S ti khon th ca th tn dng cn thanh ton

n v th hng: TTT Sacombank HI S

Ni dung: thanh toan the tin dung NGUYEN VAN A

Trng hp cng tc nc ngoi:

Account: S ti khon th ca th tn dng cn thanh ton

Beneficiary: NGUYEN VAN A

Bank Name: Saigon Thuong Tin Commercial Joint Stock Bank

Swift code: SGTTVNVX

18. Ti c th a th ca ti cho ngi thn s dng c khng?

Khng. m bo an ton, Qu khch khng nn a th cho ngi thn s dng. Qu khch c th
pht hnh thm th ph cho ngi thn s dng.
19. Th ca Sacombank c th giao dch trn mng c khng?
Tt c cc loi th ca Sacombank u c th giao dch trn mng.
20. Giao dch 3D secure l g? OTP l g? Ti sao ti phi s dng dch v ny?
Dch v 3D Secure (Dch v Xc thc Giao dch Trc tuyn Th Quc t): l dch v gip tng cng bo
mt cho th Sacombank Visa, MasterCard khi thanh ton trc tuyn ti cc website c tham gia 3DSecure (website c hin th logo) v trnh khi nguy c b gian ln th trong thanh ton trc tuyn. Dch
v cho php ngn hng xc thc ch th qua mt khu OTP.
OTP (one time password): l mt khu ch s dng mt ln duy nht v c hiu lc trong vng 5 pht.
OTP thay i cho tng ln giao dch trc tuyn ti cc website c tham gia 3D Secure.
Vic s dng dch v dch v 3D Secure l bo v Qu khch trong vic thc hin giao dch trc tuyn,
trnh cc giao dch gian ln.
Cch ng k dch v 3D Secure
Hin ti, tt c cc th Sacombank Visa, MasterCard u c t ng ng k dch v 3D Secure, Qu
khch c th la chn nhn m OTP bng nhng cch sau:
-

S dng Token

Nhn SMS qua s in qu khch ng k khi m th

21. Ti khng nhn c OTP, ti phi lm g giao dch trc tuyn (online) c?
Qu khch lin h TT.DVKH 1900 5555 88 kim tra tnh trng trng th, thng tin ng k dch v 3D
Secure ca th v c h tr giao dch.
Trong trng hp thay i s in thoi, Qu khch vui lng n CN/PGD Sacombank c yu cu
cp nht li in thoi nhn mt khu OTP.
22. Hin ti ti l ch th tn dng hoc th thanh ton quc t Visa Sacombank, ti ang du hc ti nc
ngoi. Gn y ti thc hin giao dch online ti mt s i l yu cu nhp m xc thc OTP t
Sacombank nhng ti khng nhn c m xc thc t Sacombank cung cp. Vy ti phi lm sao?
Sacombank s gi m xc thc OTP n s in thoi di ng m Qu khch ng k trc y khi
Qu khch lm th ti Vit Nam. Nu ngi thn ca Qu khch ang s dng s in thoi ny th Qu
khch c th lin h ngi thn nhn m xc thc t Ngn hng sau thc hin tip giao dch. Lu
mt khu c hiu lc trong vng 5 pht.
Qu khch cng c th nh ngi thn ti Vit Nam n CN/PGD Sacombank gn nht ng k mt
th tr trc Visa s dng. Th ny c th s dng trn cc website tng t nh th th tn dng hay
th thanh ton quc t khc ca Sacombank nhng khng xc thc OTP.

Lu : Sacombank cha cung cp dch v gi tin nhn SMS n s thu bao di ng ca nc ngoi.

23. Mt s ca hng khi ti mua hng, h bt ti phi nhp PIN khi giao dch ti POS. iu ny c khc
thng khng?
Vic ny l bnh thng. Vic nhp PIN hay khng l do chnh sch ca tng ngn hng thanh ton. Ti
mt s n v chp nhn th thuc loi hnh giao dch c ri ro, ngn hng thanh ton c quyn thit lp
vic bt buc nhp m PIN thc hin giao dch.
24. Hn mc kh dng trong ngy ca ti l bao nhiu?
Tham kho bng Hn mc th Sacombank.
25. Giao dch bng ngoi t, ti c b mt ph g khng?
C. Khi giao dch bng bt k loi tin t no khc VND, Qu khch u phi chu ph chuyn i ngoi
t. Loi ph ny c p dng thay i theo tng thi k theo tng hng th. Vui lng tham kho Biu ph.
26. Th ca ti c th nhn tin t nc ngoi v c khng?
c. Qu cn cung cp y thng tin cho ngi chuyn tin:
-

Account: S ti khon th ca th s nhn tin

Beneficiary: tn qu khch

Bank Name: Saigon Thuong Tin Commercial Joint Stock Bank

Swift code: SGTTVNVX

Do vic chuyn tin c ri ro cao nn sau khi c thng tin c nhn tin, Qu khch vui lng cung cp
cc chng t chng t ngun gc ngun tin nhn c cho Sacombank.
27. Ti c bit Sacombank c Chng trnh tr gp li sut 0% i vi mt s mt hng, lm th no
ti c th tham gia?
Chng trnh tr gp li sut 0% ca Sacombank p dng cho tt c cc loi th tn dng do
Sacombank pht hnh. c tham gia tr gp li sut 0%, Qu khch cn p ng cc yu cu:
-

Hn mc kh dng ca th phi bng hoc ln hn s tin tham gia tr gp

Phi thanh ton tng d n pht sinh hng thng

Mua hng ti cc ca hng k kt chng trnh vi Sacombank

in n ng k tr gp (mu biu do Sacombank pht hnh).

28. Khi giao dch ti thng thy SMS Sacombank bo tr 1$ tng ng 20.000 VN, l do v sao?
Khon tin 1$ hoc 1 n v tin t l giao dch kim tra tnh trng th ca cc n v chp nhn th. Vic
thc hin giao dch ny nhm kim tra tnh trng th ca qu khch c hiu lc hay khng, trnh tnh
trng k gian thc hin giao dch trn n v ny.
Cc khon tin ny thng thng s c hon t ng, nhng vn c n v sau 30 ngy s hon v ti
khon ca khch hng.
29. Ti l ch th ca Sacombank sp n s i cng tc nc ngoi, ti c th s dng th ca ti ti
quc gia khng? Trng hp th b tht lc, hng hoc b ATM nut th, lm th no ti c th tip
tc s dng th rt tin hoc mua hng ha?
c tnh ca th tn dng v th thanh ton quc t l th c chp nhp ti mi ni c logo ca t chc
th Visa, MasterCard, JCB, China UnionPay trn th gii. Tuy nhin, m bo h tr tt cho vic s
8

dng th cng nh kim sot gian ln trn th ca Qu khch trong thi gian nc ngoi, Sacombank
khuyn co Qu khch nn cung cp thng tin quc gia ni n, thi gian c tr, thng tin lin lc ti ni
n cho Ngn hng. Trong trng hp khng c c thng tin t Qu khch, nhm kim sot gian ln
v gim thiu ri ro cho th ca khch hng, Sacombank c quyn t chi giao dch nu c nghi ng th
b gian ln.
Khi Qu khch ang nc ngoi, trong trng hp:
-

Qun m PIN: Qu khch c th mang Passport v th n cc Ngn hng bn a v yu cu

rt tin mt trn th.

Th hng, mt th hoc tht lc th: Qu khch vui lng lin h v Sacombank qua TT.DVKH
+84.8.3526.6060 bo tnh trng th (mt, tht lc) v c hng dn nhn h tr dch
v ng tin mt hoc thay th th khn cp ca t chc th quc t.

30. c th s dng Sacombank ti ATM, ti c cn i m PIN ln u ti my ATM khng? Trng

hp ti khng nh m PIN ca mnh, ti phi lm g i m PIN mi?
Khng. V m PIN l thng tin bo mt ca mi khch hng, do Sacombank khuyn khch Qu khch
thc hin i m PIN ti my ATM m bo v tnh bo mt. Sacombank khng lu gi thng tin ny
ca Qu khch.
Nu qun m PIN, Qu khch c th yu cu cp m PIN mi ti bt k CN/PGD Sacombank gn nht
hoc lin h TT.DVKH 1900 5555 88 (hoc +84.8.3526.6060) c t vn.
31. Th ca ti b gi ti ATM ti phi lm g?
Khi th b gi ti my ATM, m bo an ton s dng th, Qu khch vui lng lin h ngay vi
Sacombank qua tng i TT.DVKH 1900 5555 88 hoc CN/PGD Sacombank gn nht yu cu kha
th v t vn cch thc nhn li th.
Trng hp th quc t Sacombank b gi ti my ATM ngn hng khc, Sacombank khuyn khch Qu
khch i th nhm m bo an ton s dng th (Ph cp li th theo biu ph dch v th Sacombank
hin hnh).
32. Khi th ca ti b hng hoc ti khng nh m PIN ti phi lm th no rt tin c?
Qu khch s dng CMND rt tin mt ti cc CN/PGD Sacombank bt k v yu cu cp li th/ PIN.
33. Dch v ng tin mt v thay th th khn cp l g? Ti c phi tr ph khi s dng dch v ny
khng?
Dch v ng tin mt v thay th th khn cp c cung cp bi cc t chc th quc t:
-

i vi th Visa: Visa Emergency Card Replacement v Emergency Cash Disbursement - p

dng cho tt c cc th tn dng Visa t hng vng tr ln. Qu khch c th lin h trung tm
ng cu khn cp ton cu ca Visa qua s in thoi: 001-800-847-2911.

i vi th MasterCard - MasterCard Emergency Services (Emergency cash advances and

replacement cards): Qu khch c th lin h trung tm ng cu khn cp ton cu ca
MasterCard qua s in thoi 1-636-722-7111 hoc ti M: 1-800-627-8372.

Trong trng hp cn h tr, Qu khch c th lin h Sacombank qua TT.DVKH 1900 5555 88
(+84.8.3526.6060 nu gi t ngc ngoi) hoc B phn Kim sot giao dch +84.8.3526.7330 c
t vn.
Vic thay th th hoc ng tin ny c thc hin trong vng ti a 2 ngy lm vic sau khi tip nhn
yu cu ca Qu khch hng.
Dch v thay th th khn cp hon ton min ph i vi khch hng l ch th cc thng hiu th quc
t t hng vng tr ln v Qu khch khng phi tr bt k khon ph no. Dch v ng tin mt khn cp
s b tnh ph rt tin mt theo Biu ph v ph ng tin mt khn cp theo quy nh ca t chc th (Visa,
MasterCard).
34. Khi mt th do tht lc hoc b cp, ti phi lm g? Trng hp thay th th, th tc l nh th no?
Khi mt th qu khch PHI gi ngay n s in thoi TTDVKH Sacombank: 1900 5555 88
(+84.8.3526.6060) hoc lin h CN/PGD Sacombank gn nht yu cu kha th khn cp v thay th
th trnh pht sinh giao dch gian ln.
Ngoi ra Qu Khch cn thng bo trc tip cnh st khu vc v lnh s qun Vit Nam ti nc s ti
(trng hp mt/cp ti nc ngoi).
Trong trng hp chm thng bo, Qu khch phi chu trch nhim cho cc giao dch pht sinh trc
thi im thng bo k c cc giao dch gian ln.
35. Ti nhn c SMS ca Sacombank bo tr tin nhng ti khng h thc hin bt k giao dch no
trong thi gian . Ti phi lm g?
Ngay khi nhn c tin nhn giao dch, Qu khch phi lin h ngay vi Sacombank qua s in thoi
TT.DVKH 1900 5555 88 (+84.8.3526.6060) c kha th kp thi, trnh pht sinh thm giao dch
khc. Nhn vin t vn s hng dn qu khch kim tra li giao dch v lm th tc khiu ni hoc thay
th th nu cn. Trong trng hp khiu ni sai, Qu khch s b thu ph khiu ni sai 100.000 VND/giao
dch (i vi th tn dng) v 80.000 VND/giao dch (i vi th thanh ton).
36. Thi gian tra sot i vi giao dch khiu ni l bao lu?

10

37. Ti mun lm giy xc nhn ch th tn dng c c hay khng?

c. Sacombank s thc hin lm giy xc nhn ch th tn dng theo mu chun vi cc thng tin
sau :
-

H v tn ch th chnh/th ph

S CMND/H chiu

Loi th

Hn mc th (khng xc nhn hn mc cn s dng/s d kh dng)

Tnh trng th

Lu : i vi Giy xc nhn th ph phi c th hin thng tin ca th chnh (c xem l phn khng

tch ri).
38. Giao dch Cardless l g? Lm th no ti c th s dng dch v Cardless?
Giao dch Cardless: l dch v chuyn tin hin i bt nht ca ngn hng Sacombank. Thng qua tin
ch ny, ngi nhn tin khng cn phi c ti khon hoc th ca Sacombank pht hnh nhng vn
nhn c tin bng s in thoi ca h.
Giao dch Cardless c thc hin khi ngi chuyn tin (l ch th hin hu ca Sacombank) thc hin
giao dch chuyn tin ti ATM vi phng thc nhn bng s in thoi di ng. Khi chuyn tin thnh
cng, ATM s in 01 ha n giao dch c mt dy s M giao dch. ng thi h thng Sacombank s
gi SMS thng bo n s in thoi ngi nhn. Ngi nhn tin ch vic n my ATM Sacombank
v thc hin cc bc hng dn nhn tin bng M giao dch do ngi chuyn tin cung cp.
39. Ti thc hin giao dch Cardless chuyn tin cho ngi thn, nhng bin lai giao dch b m v
khng th hin r m giao dch, ti phi lm g c h tr?
Qu khch vui lng lin h Sacombank qua s in thoi TT.DVKH 1900 5555 88 (+84.8.3526.6060)
c h tr hy giao dch. Sau , Qu khch c th thc hin giao dch khc chuyn tin n ngi
thn.
40. Ti khng c ti khon tin gi khng k hn ti Sacombank. Ti phi lm sao c th np tin bo
c lin cho th tn dng ?
Qu khch vui lng n bt k chi nhnh/phng giao dch ca Sacombank np tin vo th v yu cu
bo c ngay.

Lu : Sacombank s thc hin thu ph dch v c bit 100.000 VND/ mi ln thc hin.
41. Ti ang c 2 th tn dng chnh v ph ca Sacombank. Th ph ca ti ang du hc, cng tc
hoc c tr ti nc ngoi. Lm sao ti c th qun l chi tiu ca th ph ca mnh?
qun l cc chi tiu v s dng trn th ph ca Qu khch, Qu khch nn ng k nhn tin nhn
SMS cc giao dch thnh cng trn th ph n s in thoi di ng ca Qu khch. Ngoi ra, ch th
chnh c th lin h trc tip vi TT. DVKH : 1900 5555 88 kim tra s d v cc giao dch trn th
ph.

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